Brilliant product - thrilled with my slippers which look fab and are so cosy. A wide range of ethical products that I shall certainly be buying soon. Great customer services - slippers arrived quickly... See more
Company replied
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Swift delivery and bags exactly fit our collection food waste caddy. As compostable bags tend to leak liquid from food waste after a few days and collections are weekly there was an ongoing problem w... See more
Company replied
Thank you for prompt beautifully packaged delivery and equally delightful sage smudge gifts. Thank you also for the gift of the lovely crystal. Very thoughtful pricing and great customer care.
Company replied
The wax melts are exceptional. Just difficult to chose which one as all the ones I’ve tried smell so good. Ideal for gifts. Scent the room beautifully. Also vegan. Very efficient service. Highly recom... See more
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Company details
Written by the company
Bringing you the best of Eco-friendly Everyday Essentials (Reusable, Plastic-free, Chemicals-free, Organic, Vegan) & Beautiful Curated Artisan Handcrafts made with Sustainability in mind (Handmade, Upcycled, Recycled, Natural). Your One Stop Guilt-free Gift Shop supporting local small businesses and makers!
Contact info
10 Seven Sea Gardens, E3 3GW, London, United Kingdom
- support@apostrophal.com
- apostrophal.com
4.8
Excellent
525 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely organic product
Lovely organic product
Smells lovely
Works well
Environmental packaging
Delivered quickly
All good 😊
9 July 2026
Reply from Apostrophal
Hi Niki,
Thank you so much for taking the time to leave us such a lovely 5-star review.
We’re delighted to hear you’re enjoying your organic product and that it has been working well for you. It also means a great deal to know that you appreciated our environmentally friendly packaging and speedy delivery – we put a lot of care into both.
Thank you again for supporting our small business. We truly appreciate your kind words and hope to welcome you back again soon.
Best Eco-wishes,
Jenny 🌿
Lovely products delivered very fast…
Lovely products delivered very fast beautifully packaged.
5 July 2026
Reply from Apostrophal
Hi Gaby,
Thank you so much for your wonderful review.
It was a pleasure preparing your order, and we’re delighted to hear that your products arrived quickly and beautifully packaged. We always take great care when putting together each parcel, especially when it includes a thoughtful selection of items like yours.
We hope you enjoy every one of your purchases, and we’d love to welcome you back to Apostrophal again in the future.
Best Eco-wishes,
Jenny 🌿
Great products but smaller than I had…
Great products but smaller than I had thought they were from the photos. However, prompt delivery.
30 June 2026
Reply from Apostrophal
Hi Christine,
We're so sorry your order hasn't arrived yet — we completely understand your frustration.
We've looked into this and can see your parcel was misrouted by Royal Mail in transit, but has since been re-routed and is on its way to you. A member of our team
will reach out to you directly by email with a full update.
Thank you so much for your patience. We really hope the rest of your experience with APOSTROPHAL reflects the care we put into every order — and we look forward to putting this right for you. 💚
Best Eco-wishes,
Jenny
Good experience all round
Apostrophal have an easy to use website, I was able to buy my face cloths with ease. My order was delivered in good time, the product packaged very nicely. Will certainly be using again.
18 May 2026
Goods supplied smaller size and lesser…
Goods supplied smaller size and lesser quantity than on order. No response to two requests for the correct items.
They did respond within 2 working days and the correct goods are expected today or tomorrow.
The correct goods have arrived today, so I have upgraded my rating to 3*, as the mistake has been dealt with quickly and correctly.
18 May 2026
Reply from Apostrophal
Dear John,
We are very sorry for the mistake with your order.
We always endeavour to respond to customer enquiries within two working days, which we did in this case, confirming by email yesterday that a replacement shipment of the correct items had been arranged and dispatched.
While mistakes can occasionally happen, they remain rare, and we always endeavour to resolve any issue as quickly and professionally as possible for our customers.
Should you require any further assistance, please do not hesitate to get in touch.
Best Eco-wishes,
Jenny
APOSTROPHAL
Reply from Apostrophal
Thank you so much for your lovely review, Leone.
We’re so pleased to hear you were happy with both the product and the fast delivery. Your support truly means a lot to us and we hope to welcome you back again soon.
Best Eco-wishes,
Jenny
Reply from Apostrophal
Thank you so much for your review.
We’re really pleased to hear you were happy with both the products and the speedy delivery. Your support is truly appreciated and we hope to welcome you back again soon.
Best Eco-wishes,
Jenny
Really small doesn't soak much of…
Really small doesn't soak much of anything up, I found this misleading and expensive for what they are.
8 May 2026
Reply from Apostrophal
Hi Ann,
Thank you for taking the time to leave your feedback. We are sorry to hear that the reusable kitchen roll did not meet your expectations.
This product is made by one of the independent brands we carefully curate for APOSTROPHAL and, whilst we have received very positive feedback from many customers so far, we appreciate that expectations and preferences can vary from person to person.
Customer satisfaction is very important to us and we always encourage customers to contact us directly should any concerns arise, as we are always happy to assist where possible.
We will nevertheless pass your comments regarding the size and absorbency on to the maker for their consideration.
Best Eco-wishes,
Jenny
APOSTROPHAL
Excellent customer service and a wide…
Excellent customer service and a wide range of products
After putting up my order I realised the delivery address was not correct.
Sent an email to customer service and a few minutes after I received an email confirming the update which was very reassuring. Also the tone of the reply was very friendly.
3 May 2026
Reply from Apostrophal
Thank you so much for your thoughtful review, Dr. Silva.
As a small independent business, we always try to offer the kind of customer care we would personally hope to receive ourselves, so we’re truly pleased we could quickly help resolve the address issue and give you peace of mind before dispatch.
Your kind words about our service and product range genuinely mean a lot to us and are deeply appreciated.
Best Eco-wishes,
Jenny
I do not write free copy.
5 May 2026
Reply from Apostrophal
Thank you so much for taking the time to leave us a 5-star review, Caffi.
As a small independent business, every order and every piece of feedback genuinely means a lot to us. We truly appreciate your support and hope to welcome you back again soon.
Best Eco-wishes,
Jenny
Reply from Apostrophal
Thank you so much for your lovely review, Carole.
We’re delighted to hear you were pleased with the product and appreciated the care taken with the packaging. Thoughtful presentation is something we really value, so your kind words truly mean a lot to us.
Best Eco-wishes,
Jenny
Reply from Apostrophal
Thank you for your great review, James.
We’re really pleased to hear you were happy with both the products and the speedy delivery. Your support is truly appreciated and we hope to welcome you back again soon.
Best Eco-wishes,
Jenny
Reply from Apostrophal
Thank you so much for your kind review, Christopher.
We’re delighted to hear you were happy with the service and really appreciate you taking the time to leave us your feedback. We hope to welcome you back again soon.
Best Eco-wishes,
Jenny
Fast delivery and nice items
Wow, I'm amazed by how quickly they dispatched my order! It is beautifully packaged as well. I loved to see all these nice touches. They really care about the customers who need their items. I will use Apostrophal again for sure :)
9 April 2026
Reply from Apostrophal
Thank you so much for your kind words. We’re truly delighted to hear how pleased you were with the fast dispatch and the care taken with the packaging.
It means a lot to us that you noticed the little touches—we always aim to make every order feel special. We look forward to welcoming you back again soon.
Best Eco-wishes,
Jenny
Reply from Apostrophal
Thank you so much, Linda. We’re delighted to hear your order arrived quickly and that you’re enjoying the scent.
Best Eco-wishes,
Jenny
Beautiful clean candles and cup
Beautiful clean candles in beautiful clean cup. Burns clean, odourless. Sent promptly
3 April 2026
Reply from Apostrophal
Thank you so much for your lovely feedback, Ms Wilson. We’re delighted to hear you’re enjoying the clean, odourless burn of the tea light refills and the reusable glass holders.
It’s wonderful to know they arrived promptly and are meeting your expectations. Thank you for supporting a more sustainable alternative.
Best Eco-wishes,
Jenny
Cute products and fast delivery
Cute products and fast delivery - I really appreciate the plastic-free packaging and the sustainability ethos of this charming online shop
1 April 2026
Reply from Apostrophal
Thank you so much, Julia. We’re delighted to hear you enjoyed the products and the fast delivery.
It means a lot to us that you noticed and appreciated our plastic-free packaging and sustainability ethos—this is at the heart of everything we do.
We look forward to welcoming you again when needed.
Best Eco-wishes,
Jenny
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