Apostrophe Reviews 647

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I’ve had a great experience with Apostrophe so far! I completed my consultation four weeks ago. I received my treatment plan the next day and received my medications a few days later. I’m using oral s... See more

Rated 5 out of 5 stars

I scheduled an appointment at my local dermatologist, long story short my insurance wouldn’t cover the topical prescription and it was $1400 out of pocket/month. So I thought I’d try this website and... See more

Rated 2 out of 5 stars

Horrible. Took the quiz, was prescribed a generic medication. Decided to try it out, product arrived in a tiny container, which cost almost $100. Worth it if it worked. Also, the tiny container contai... See more

Rated 1 out of 5 stars

If I could give ZERO stars I would. An absolute shirt company that takes your personal information and then locks you out of your account. No phone number so you can contact their slow customer servic... See more

Company details

  1. Dermatologist
  2. Online Pharmacy

Information provided by various external sources

Get prescription treatment for eyelashes (Latisse®), wrinkles (Tretinoin Formula), and hair loss (finasteride).


Contact info

4.1

Great

TrustScore 4 out of 5

647 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

WOWWWW

So far my breakout have been way less bad and my skin is honestly been clearing up pretty fast In my opinion

16 July 2023
Unprompted review
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Reply from Apostrophe

Hi Leia! Thank you for taking the time to share your experience with us so far. We appreciate you 😊

Rated 5 out of 5 stars

Big improvement!

With just two uses, I see a big improvement in my skin. Thank you, Apostrophe!

10 July 2023
Unprompted review
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Reply from Apostrophe

Hi Darcy! Thank you for taking the time to share your experience with us so far. We appreciate you 😊

Rated 3 out of 5 stars

Skin Update

I am trusting Apostrophe to help me improve my hormonal acne. I have used the product for a week and I am experiencing more breakout and that I am thinking my skin is just adjusting to the product.

9 July 2023
Unprompted review
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Reply from Apostrophe

Hi Ramelyn! Please make sure to reach out to us through your patient account so we can address your concerns!

Rated 5 out of 5 stars

Such an easy experience

Such an easy experience. As well as I saved a lot of money on my prescriptions even with good health insurance. Highly recommend, very quick and easy.

1 July 2023
Unprompted review
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Reply from Apostrophe

Hi Sydney! Thank you for taking the time to share your experience with us so far. We appreciate you 😊

Rated 5 out of 5 stars

Off to a great start

Their website is extremely easy to use, fast communication. I have received my medication on time, together with papers explaining all the important information for each of the medications. Just started today, I will review back in couple of months after I see (hopefully) some results

1 July 2023
Unprompted review
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Reply from Apostrophe

Hi Simon! Thank you for taking the time to share your experience with us so far. We appreciate you 😊

Rated 5 out of 5 stars

The convenience of this company is…

The convenience of this company is beyond amazing I had my product within a few days starting my skin care. I am very grateful I highly recommend to anybody.

1 July 2023
Unprompted review
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Reply from Apostrophe

Hey Jason! Thank you for taking the time to share your experience with us so far. We appreciate you 😊

Rated 5 out of 5 stars

New Apostrophe Customer

I was using a different skincare company, when they increased the prices substantially, I chose to research a different company and came across Apostrophe. The process has been extremely smooth with prompt response times from the treating Dr, ordering products, to incredibly quick shipping. I am on my second evening using the topical and oral prescription. I am so excited to see results and share them with others. I am so thankful to have tretinoin back in my skincare regimen, as I know it has made a huge difference having gone without it for a few month and seeing the outcome of doing so.

27 June 2023
Unprompted review
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Reply from Apostrophe

Hi Bobbie! Thank you for taking the time to share your experience with us so far. We appreciate you!

Rated 5 out of 5 stars

Excellent care and attention to detail

Excellent care and attention to detail! They check in on you a lot and make sure you’re doing good!

20 June 2023
Unprompted review
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Reply from Apostrophe

Hi Amanda! Thank you for taking the time to share your experience with us so far. We appreciate you!

Rated 2 out of 5 stars

Poor packaging

The shipping was fast and arrived earlier than expected but the Clindamycin topical I ordered was not packaged well. When I opened the lid it spilled out on to my hands and pants. I tried to save some by scrapping it back into the bottle. I just feel like I’m not getting my full prescription because a quarter of it spilled out. I wish it would have come with a pump like the tretinoin did. Regardless of packaging, I am looking forward to using and seeing results!

20 June 2023
Unprompted review
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Reply from Apostrophe

Hi Mel! We are sorry to hear about your experience with us. Please make sure to reach out to us through your patient account so we can work together to make this right.

Rated 3 out of 5 stars

Skip the summer months if you live in hot climate

It's been two months and I haven't seen significant results yet, could be haven't used it long enough, but also I'm starting to doubt the integrity of the product I received because my package and bottle were very hot to the touch after getting it out of my mailbox. One of the instructions that came with the package specifically states to store it at room temperature and avoid excess heat, so that got me worried because I live in FL and it's pretty much hot and humid from Apr to Oct. So I contacted the customer service team, they had several people trying to explain, one of them had me sending in a couple of pictures, and they deemed that it "should" be okay, another one said they test their products in room temperature but don't have any temperature controlled delivery method in place, and yet somehow the testing in room temperature is comparable to FL's 90+ degrees apparently, which I very much doubt. I suggested to at least have signature required for delivery so that at least it won't just sit in the mailbox, they said for that I'd have to contact USPS and might have to pay extra smh. The explanations just kept on getting cloudier from person to person, so I gave up. I personally will be skipping the summer months just to be safe.

20 June 2023
Unprompted review
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Reply from Apostrophe

Hi JJ! We are sorry to hear about your experience with us. Please make sure to reach out to us through your patient account so we can work together to make this right.

Rated 5 out of 5 stars

Straightforward and easy

Apostrophe was very straight forward and easy to use. The physician was very helpful, and took into consideration what I my previous skincare routine was. Shipping was super fast! Honestly, I am super happy with my experience! I highly recommend!

15 June 2023
Unprompted review
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Reply from Apostrophe

Hi C! Thank you for taking the time to share your experience with us so far. We appreciate you!

Rated 4 out of 5 stars

It's going well so far

It's going well so far. My only complaint is that on the pump container the treatment cream is in, it came with the tube not attached to the pump. So I have to shake it upside down to pump it and hard to tell what is "half a pump." I can see the tube in the product and tried to get it out with tweezers to reattach it to the top, but was unsuccessful. Just disappointed because of how expensive it is.

Update:
I saw their response and my bottle did start pumping correctly after a few days of use. Unless I happened to be unlucky, there should be some sort of information on that in the info sheets sent. I spent over 15 minutes my first use just trying to get product to pump out. So leaving rating as is.

14 June 2023
Unprompted review
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Reply from Apostrophe

Hi Abigail! Thank you for taking the time to share your experience with us so far. Our bottles do not have pumps or straws. Please refer to these helpful links:
faq.apostrophe.com/article/106-product-is-not-coming-out-of-the-bottle-what-do-i-do
faq.apostrophe.com/article/107-my-bottle-doesn-t-have-a-straw-is-it-broken

Rated 4 out of 5 stars

Easy process and fast shipping

17 June 2023
Unprompted review
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Reply from Apostrophe

Hi Shelly! Thank you for taking the time to share your experience with us so far. We are happy we could make this easy and convenient for you.

Rated 4 out of 5 stars

pretty hype

it was really easy and pretty quick too and they explain everything and how it’ll be working in your body/for ur skin it’s pretty epic. i’ve taken this medication before so i know it’ll work for me soon (only just started it like literally yesterday) - it’s just nice to have it accesible to me thru the mail rather than having to find a derm near me that takes the kind of insurance i have.

15 June 2023
Unprompted review
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Reply from Apostrophe

Hi Ren! Thank you for taking the time to share your experience with us so far. We are happy we could make this easy and convenient for you.

Rated 5 out of 5 stars

Easy to use app and fast response

Easy to use app and fast response. Received my prescription in two days. So excited to see how it works

16 June 2023
Unprompted review
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Reply from Apostrophe

Hi Jessica! Thank you for taking the time to share your experience with us so far. We are happy we could make this easy and convenient for you.

Rated 5 out of 5 stars

I am loving this company so far

I am loving this company so far. I received my diagnosis and prescriptions quickly, and they were mailed directly to me, I didn’t even have to go in to a pharmacy! The packaging was cute and even came with little stickers to decorate the containers with. I loved my detailed plan and am looking forward to my skin journey.

13 June 2023
Unprompted review
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Reply from Apostrophe

Hi! Thank you for taking the time to share your experience with us so far. We appreciate you!

Rated 5 out of 5 stars

The process was super easy and…

The process was super easy and convenient. I have received my 1st shipment with 0 issues. I will continue to update my review as the new skin journey goes on. I also love that you get cute little stickers with your prescription, I'm 25 but it honestly made me feel like a kid again.

11 June 2023
Unprompted review
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Reply from Apostrophe

Hi Haley! Thank you for taking the time to share your experience with us so far. We appreciate you!

Rated 1 out of 5 stars

Disappointment and regret

I just tried them out and am extremely disappointed. I feel scammed right now. I input all my information and answered the questionnaire. Submitted the payment and received a treatment plan appx. 30 mins later. The plan included 2 medications: spironolactone and azelaic acid. The message that came with it referenced hormonal acne several times. I was confused bc in the survey response, I confirmed that I do NOT get hormonal acne. I asked about this and was advised that there was a “hormonal component to every single female with acne be it a 10 year old or a 70 year old”. Makes sense, but I’m not sure why the questionnaire asked me this question, if this is the case. I then noticed the medication prices through Apostrophe were WAY higher than my local pharmacy, so I asked if the prescription could be transferred to my local pharmacy. They eventually provided me a number that my pharmacy must call. According to my pharmacy, they tried calling the number provided a few times, but would get transferred and then hung up on repeatedly. This has been a really disappointing experience thus far.

8 June 2023
Unprompted review
Apostrophe logo

Reply from Apostrophe

Hi JJ! We are sorry to hear about your experience with us. Please make sure to reach out to us through your patient account so we can work together to make this right.

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