AppFolio Property Manager Reviews 

Amaryllis was wonderful, followed up, answered all of my questions!

Another fantastic example of bait and switch. Not only do they promise the world and all the fixes from the sales staff but once you are onboarded and spent extra money to get extra training you are left alone to figure the system out. So, we did! And though the online chats were helpful, what wasn't great was that we would finally figure out a way to make it work for us and an update would come out and crash everything we had just put into place. Leading to hundreds of hours of fixing the system again. Lost clients, angry customers, frustrated staff, and do they give a rat's butt. NOPE! Customer service responses of the system are designed to work this way. So, unless you are a large apartment complex or HOA the system isn't built for you and is being changed for the mega monsters. Oh, and stop selling my information to third party companies to try and sell me their add on. Good gravy I pay for the product and then you profit on every corner you can get.

Hello,
I am writing to formally express my dissatisfaction with Appfolio customer support. Maybe this review will help someone else. This issue deals with handeling of support request. I initially requested assistance on Tuesday, May 26, 2026. After waiting approximately two days, I received a response from Percy V on Thursday requesting that I provide a link containing my bank information. I responded promptly with the requested information, but I did not receive any further communication until Friday, May 29, 2026.
Earlier on Friday, Percy asked what time I would be available for a Zoom call. I responded promptly and indicated that I was available after 2:00 p.m. Central Time. Despite providing my availability immediately, I did not receive any follow-up communication. Near the end of my work shift, I sent another message because I still had not heard back.
These response times are extremely long and, in my view, unacceptable for an active support case. The delays significantly disrupt workflows, prevent timely issue resolution, and create unnecessary operational challenges. When support requests go days without responses, it becomes difficult to maintain productivity and manage business processes effectively.
I am requesting that this matter be escalated and reviewed.

AppFolio is a convenient way to pay rent monthly. I never have any issues paying or experience any glitches. I can view my lease agreement and pay rent in one location. I can also contact maintenance if something needs to be fixed through the app!

like many here, I would have given this scam "company" 0 stars. I've been trying to cancel with them since a year ago - they keep charging, stealing my money, and finally they offered a "generous" cancellation fee of $1290. Note, they never provided any services to me, despite taking my money.

If I could rate them with 0 stars, I absolutely would. I have been trying to cancel my service with them because they have the worst customer service ever. Since submitting my request to cancel on 5/1, I have had 3 people confirm the date only to be charged again on 5/1 and told I didn’t respond to their repeated emails asking me to confirm the date over and over (yes I replied and have it time stamped, multiple times I replied). Now they are asking me to confirm if I want to cancel 6/1. I feel like I’m in an episode of Friends - I want to quit the gym! I am absolutely appalled at how horrific this company has become. I’m not sure what changed, but clearly something did, and they could not care less about providing the absolute worst service possible. The battle to cancel continues. Do yourself a favor and do not use this company. This is just the latest in the long list of reasons why they are horrible.

I use Appfolio daily, two separate portals for two separate entities. I used to be able to keep both open in separate tabs and bounce back and forth as necessary. They've recently "improved security" which means I spend 2-3 hours each week logging in and out of each portal, fielding 2FA requests for each login because "switching between them counts as a whole new login" regardless of Remember this Device settings. Customer service does not care that those of us who use it the most are now punished for it. The quality of customer service has plummeted since starting with them in 2022.

they are useless.. no phone support, no chat support, no help what so ever

AppFolio’s tenant screening system is extremely inaccurate and harmful. It gave my best proven tenants an extremely low score despite being a long‑term, stable tenants with over decades of on‑time rent payments, steady employment history, and no criminal record. Their automated system misrepresents responsible tenants and can cause people with proven rental histories to be denied housing. Landlords relying on this tool may lose excellent tenants because the system does not reflect real‑world reliability or accuracy.

I have had an account with Appfolio since 2012 so that I could more efficiently manage a portfolio of 30 rental properties. With over 10 years experience with them and despite the good technology to manage rental properties from collecting rents online to managing work orders with tenants and vendors, my frustration with their complete lack of customer service is so beyond anything I've experienced that I decided to cut the cord and part ways. You would think that would be an easy termination click. But no. A process that is deeply hidden, arduous to complete, and impossible to close out, took 4 months of ignored emails, delayed communications, and blatant attempts to delay my exit was unbelievable. I have left with zero regard for this company and if you are considering using an online property management service, please go elsewhere and save yourself vast amounts of money and hours of wasted time. You will be well served by not working with Appfolio. They are a disgrace to customer service. There are lots of newer technologies out there so please do your research, read the reviews, and don't sign jup with Appfolio.

No one is home at AppFolio. We are being shunted around by AI who does not understand what we need and keep giving the same canned answers.
We sold our business and need help transitioning out. There is no way to run interim 1099's for our clients for 2026 unless we pay $700 a month through the rest of the year. This is insane as we will not need it.
I just need to speak with a human who can help us with these issues. The customer service never was very good and I have used it since 2015. They really do not want to hear from you.

It appears to have a bias against older, retired persons. As a user, the application requires a W2 to complete. Later it offers "other" related to child-support, retirement, ect.
But the application is not complete, and instructions about NOT Employed suggest you MUST have W2 ready? No contractors? No Retired with plenty of income? Can this get a rental company in trouble for age discrimination?

They never answer the phone or return calls Bad customer service

Their company writes all the checks for our property management company. They use a font so incredibly tiny for printing the date and amount of the check that they cannot be read by my bank’s mobile app and require me to physically go to the bank to deposit any check I receive. This has been brought to their attention many times by property managers, but they say they will not change it unless they have received 100 complaints from property managers and so far they’ve received only 15. Horrible way to run a business.

it is really awful to work with it. very rigid and not supportive at all. Don't fall for it

We have been using this software for over a year. We started with Investment Manager, then added Property Manager. Appfolio completely misrepresented Property Managers capabilities and claimed it had similar features to Quickbooks, it did not, and we got rid of it after paying a termination fee (UGH!). Investment Manager is not gone through any significant updates, it weak on reporting (actually does not work and they know about it), its not intuitive, and their support is horrendous. I cannot say this enough, stay away

Everybody in PM says appfolio number 1, not for me, I try to get support from these guys, they don't respond. Im too small time I guess. Booooo

This company is horrible. It cares nothing about customer service. The wait times for issues or concerns to be resolved are extremely long and unacceptable, and interfere with business workflow. It sometimes takes days or longer than a week to resolve concerns. The most famous response from this customer service team is "Let me go ahead and investigate this further on my end. I’ll be sure to give you an update shortly." This statement is almost never true. The wait times are enduringly long. If I could do it all over again, I would have chosen Buildium as a property management software.

Very concerned about this company. Was getting lease approval and the management company used AppFolio. The company’s review of bank records failed to notice repeated, monthly IRA distributions, for the identical amount each month, and failed to address the issue once I made them aware with documentation. This can really hurt someone trying to qualify for a lease.

I am a little surprised to see some of these bad reviews. I have had AppFolio for about 8 years now and it's amazing software. I came on here to review the AI leasing agent. I love this. It has saved me so much time and I feel like I am more in touch with perspective applicants and the responses are well though out. I had this for about a month now and I am over the moon.