Appliance Parts 365 Reviews 

good experience

I have ordered from them 2x with the same result: lack of communication. After ordering on both items, I had to email them after two weeks to make sure they did not forget my orders. Both times, magically after I emailed, they would let me know it was just sent. The second item purchased was not delivered although they said the usps tracking said it was delivered. They do not care! You have to go through the painful process to submit a missing delivery through the usps. My items where both under $30. I would stay very far away from these idiots and unfortunately use Amazon.

Website was fairly easy to use.
Found the part I needed. Shipping was relatively quick.
The replacement deli drawer fits perfectly.

Although I didn't ultimately purchase what I needed due to my own error, I can 100% confirm this is a legit company that has top-notch customer service! Will definitely keep them in mind for future needs!

I purchased a item from them that they said would fit. The item will not fit. They are charging me a 10% restocking fee and I have to pay for return shipping. Be warned, do your home work before you buy for them.

The item was as they said it would be. Shipping was quick.

Reasonable price, fast shipping

OEM as stated.. Exceptional experience...

Parts were perfect fit and arrived rather quickly.

Website is easy to use. Had exactly what I needed at a great price. Fast shipping. Already installed and up and running again. Thanks!

Part was exactly what I ordered. Packed well. Shipped quickly.

But, my tenant gave me wrong number and the part was wrong. They were gracious in accepting return on an expensive part. And customer service was very helpful.

It wasn't apparent on the site that it would come with 4 rollers and wheels. I wouldn't have ordered additional wheels. Overall though for the price it was totally worth jt.

The exact correct part, which fixed the problem first time, arrived in 4 days from order. They acknowledged the order immediately, informed me when they shipped the part the next day and gave me a tracking number. All the things you expect from a grown-up company.

Excellent service and on-time delivery.
I received exactly the part I ordered, and it matched the description.
Highly recommended.

We are very unhappy Whirlpool clients and this is solely because of their approved repairer - Appliance 365 who doesn't believe in any sort of customer service. :(

We called them out on the 23 Dec 2024 and they came to look at our oven and we were told that it was our thermostat that was faulty. They said they did not have stock and would need to order and so it completely ruined our Christmas lunch as I was hosting 12 people and I had planned a gourmet lunch as I am a talented cook. So we had to outsource to Woolies.

Yes, we took a while to make payment for the invoice and payment was done on the 14 Feb and emailed to Appliance 365 however it's no excuse for Appliance 365 behaving in the poor manner they have been since receiving payment. There has been no response from Appliance 365 at all. We tried calling and their phone number just goes unanswered.

I then found the contact number for the technician Nkosi Khumalo and reached out to him on the 3 March. He asked for a copy of the invoice and proof of payment which we sent him that same day and he said he would check with the office and come back to me the following day, except he didn't and he just ignored my two messages to him asking for the update he had promised. Then on Wed 5 March, he sent me a screenshot which showed that our replacement part (thermostat) was expected to arrive on Fri 7 March.

On Monday 10 March I chased after Nkosi and he said the part arrived over the weekend and that dispatch would be done that day then he will call me and arrange installation.

I called Nkosi on Friday 14 March to ask for an update and reminded him that the part was meant to have arrived a week ago and he said he would check with the office and get back to me and regrettably I never heard back from him.

We are now gatvol of Appliance 365 as they are behaving like ****sters as once we paid them their office doesn't reply to any email nor are they reachable by phone. We made payment on the 14 Feb and it's now the 17 March and Appliance 365 could not care one bit that we have no working oven.

This utter lack of any sort of customer service has left us with such a bitter taste in our month that we are considering throwing out our oven and buying a brand new oven from one of Whilrpool's competitors.

Appliance Parts makes it easy to order parts. The part I ordered even came earlier than expected, which helped get the job done faster and move on to the next job. I am sold on this alternative online store for my appliance parts needs.

Scam alert. Would never use them ever again. They ship late, charge twice, and when I returned one of the items, I had to send multiple emails over many months to get my money back (minous the restocking fee). I only got my money back when I threatened legal action.

I can't speak to what has happened in the past or what the response is like if difficulties arise. What I can say is that the website is easy to maneuver and place orders.
Notification of orders and shipping were timely and adequate. Shipping costs were reasonable. Part ordered was received and fitment was as expected.
I had an excellent purchase experience and would not hesitate to place future orders.

This company is a total scam. Do not order from them and do not pay for "express shipping" if you do. I ordered a small pump for a washing machine. The part was $65 but I needed it fast. Express shipping was $33 but would get here in 1-3 days. I ordered on a Saturday and the part shipped Monday. Now I get a notice that it is being sent USPS and won't get here until Friday. That isn't express and the $33 was a total sham. I would NOT order anything from this company again.

I ordered 2 parts, a bottom plate agitator and the bolt for it. Received both parts, the bolt was wrong, emailed them and correct bolt was here in 2 days. Very satisfied with company and turnaround and customer service. I will recommend to all friends.

Thank you ,Bobby Chapman, Florida