Appliance Repair 512 Reviews 

175
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Technician could not fix microwave as he indicated by troubleshooting that it could be more than one part needing replacement. He indicated that one part was no longer available and also provided me t... See more

Rated 5 out of 5 stars

After investigating 2 minutes, Nathan, the repairman diagnosed what two other repairmen failed to see. The problem with my dishwasher not draining was not the dishwasher itself but rather a piece of... See more

Company replied

Rated 5 out of 5 stars

I am not giving this company 5 stars because they did a great job repairing my dishwasher. I am giving them 5 stars because rather than attempting a fix that may not work and billing me for it, the te... See more

Company replied

Rated 5 out of 5 stars

I called other companies who could not come out for a service call for days. But these guys had an opening for a midday repair. After a power outage the refrigerator was not cooling. The repairman... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Expert appliance repair in Austin including Refrigerator, Washer, Dryer, Stove, Dishwasher and more. Call us at (512) 351-7624.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(175)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nathan was the best we've ever…

Nathan was the best we've ever experienced. We had a complex issue going on with our refrigerator and he worked hard to solve the problem. While others would have throw their hands up, Nathan worked diligently to score a customized board to address the issue. We highly recommend working with Nathan!

20 August 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

Nathan is the best :) Thanks

Rated 1 out of 5 stars

Worse experience ever

Worse experience ever, the technician did not even come prepared did not have his voltmeter, and amp clamp was not even working. He did not even check anything he just collected the money and left! I would like a refund!!

15 August 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail and great service. My name is Ray and I am the Manager. If you’d like to discuss this further, please contact me at 800-819-1827.
Thank you

Rated 5 out of 5 stars

Competent

Competent, polite, reasonable pricing. Very glad I used Appliance Repair 512.

14 August 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

Awesome, thanks!

Rated 2 out of 5 stars

more issues than results

They showed up on time and they did in fact plug the dryer in... however they tripped a number of GFI’s including the washer circuit which was difficult to find. When I called to get them to figure out the issues they left it was difficult to get a response or action. I resorted to hiring an electrician to resolve the problem they left including replacing a GFI they was fried.
More issues than it was worth!!

6 August 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail and great service. My name is Ray and I am the Manager. If you’d like to discuss this further, please contact me at 800-819-1827.
Thank you

Rated 5 out of 5 stars

SUPER DEPENDABLE!

Nathan has been FANTASTIC in helping with a number of appliance needs - broken icemakers in 3 difference appliances (fridge AND bar styles), microwave, and outdoor grills - and has become an irreplaceable person in my arsenal of handy-helpers!

30 July 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

Thanks Amanda!

Rated 5 out of 5 stars

Caring company

Caring company. This company was so quick to respond and attend to an appliance problem I had. I had a freezer full of food. They came within 2 hours and had it up and running very quickly. Very courteous and efficient.
This company cares about it's clients.

27 July 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

Thanks Lyndell!

Rated 5 out of 5 stars

Outstanding Service

Outstanding Service!
The gentleman was obviously experienced, courteous and very efficient.
It was a pleasure having him in our house.

17 July 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

Our pleasure, thanks!

Rated 5 out of 5 stars

Good service company

Great service ,good explanation fair price.

17 July 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

Thanks!

Rated 1 out of 5 stars

Almost cost our company thousands of dollars!

I was told that a refrigerator that our company bought was very low on refrigerant or compressor failed internally and not pumping properly. The tech advised us that there were no service ports to hook up gages. He then advised me to replace unit versus putting any money into it due overall cost in repairing sealed system. Called for a second opinion and had a different company come out. New tech was able to create a service port which he said all air techs should be capable of doing and solve our problem within an hour. If I would have taken the 512 tech's advice I would have cost my company thousands of dollars and put my job in jeopardy. I called for a refund on service was ignored and never called back for months. It is now 9 months later, fridge is still running perfectly from the other company we used and Appliance Repair 512 still hasn't called to issue a refund or apology. If there was a 0 star option I would leave it.

17 July 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail and great service. My name is Ray and I am the Manager. If you’d like to discuss this further, please contact me at 800-819-1827.
Thank you

Rated 3 out of 5 stars

I called them out for a estimate

I called them out for a estimate, I told them everything I had done to my washer and it still didn't work . I also told them how old it was and the brand, the man said that it was a great brand and worth fixing probably. I thought great so I had the guy come out and he did the EXACT same things I did to the washer, I mean to the tee!! And said it would cost a lot more to fix it. So I had to pay his fee for coming out which I thought was High to begin with but they explain it will go toward the cost of fixing the appliance if you choose to. I was really upset and didn't say anything just paid the bill. I couldn't believe he did the exact things I did. I hadn't planned on saying anything at all but they sent me this review in my email so here it goes.

10 July 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail and great service. My name is Ray and I am the Manager. If you’d like to discuss this further, please contact me at 800-819-1827.
Thank you

Rated 5 out of 5 stars

The repairman showed up the same day

The repairman showed up the same day, even though I live slightly outside the metro area. Fixed my washer. Was very pleasant to talk to. I will call this company again if I need an appliance serviced.

10 July 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

We appreciate your positive feedback!

Rated 5 out of 5 stars

Technician Edmund was very courteous…

Technician Edmund was very courteous and knowledgeable. In addition and probably most importantly he was trustworthy. If I'd need any more repairs, he would be requested.

10 July 2018
Unprompted review
Appliance Repair 512 logo

Reply from Appliance Repair 512

Thanks Marty!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look