Appliances Online Australia Reviews 

5,910
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 732 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services and extremely helpful staff members who expertly install new home appliances and take away old ones free of charge. Consumers also appreciate the highly competitive pricing, excellent product choices, and seamless website navigation that together make online shopping completely stress-free. Some reviewers were not happy with delivery scheduling conflicts, sudden time changes, and unexpected delays experienced on the day of drop-off. A few other people also felt that certain purchased items had performance defects, unwanted mechanical noises, or missing components upon initial arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting exceptionally fast turnaround times and... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction with purchased... See more

Service

Reviewers mention positive feedback about service, noting it is exceptionally efficient and professional.... See more

Price

Consumers find price to be positive and note that costs are generally competitive and suit every budget.... See more

Staff

People report positive experiences with staff, highlighting lovely people, good service, and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After my washing machine crapped itself, I just wanted to sort out a new one asap. Appliances online made this possible. Happy I stumbled across your website, as I had a new one delivered & installed... See more

Rated 5 out of 5 stars

Have purchased a number of appliances including fridge, dishwasher, washing machine, electric kettle, food processor and ninja multi cooker. All arrived on time. All well priced. All easy to order.... See more

Rated 5 out of 5 stars

Fantastic customer service. Good choice of appliances, free next day delivery was great. Delivery guys were very polite and helpful. They took all the boxes and packaging away. Showed us how the app... See more

Rated 5 out of 5 stars

Easy to navigate the website, available to call 24/7, very helpful staff, delivery process is as described on the confirmation email, delivery is on time by competent delivery guys. Will continue to s... See more


Company details

  1. Wholesaler household appliances
  2. Electronics store

Written by the company

Australia's most awesome appliance retailer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(5,910)

713 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have been buying applisnces from…

We have been buying applisnces from appliance online for many many years. They have alwsys bern the bext pruce and fantastic custoner .one dau pur washing machine packed up we had a new one delivered and installed the next day. And they took the old one away. Fantastic.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product range and pricing

Great product range and pricing. Delivery, removal of old fridge/freezer (including packaging) and installation of new appliance was faultless. Highly recommended!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Seamless service from the internet site…

Seamless service from the internet site to speaking with the service consultant, placing the order, being kept updated on the prompt delivery and the great delivery team. I have already recommended this company to both family and work colleagues
Well done you certainly deliver what you promise 💯

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service.

Wonderful customer service.
They went above and beyond when I made an ordering mistake. Rectified it and had a new machine at my home the very next day. Honestly, you never get service like that anymore. I highly recommend.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a clothes dryer

Ordered a clothes dryer. Had to wait a month for delivery. They called me the day before to say there's no stock. Since they haven't been able to get any stock for ages, they're still selling it even though they can't get stock. So they can't say when it's coming, they offered me another brand of the exact dryer, but not deliver it until later. You think in 4 weeks they'd be able to know if they have got anything in stock, if they ever had or were ever able to get what they were selling.
They're still selling it even though they said they don't know if they'll ever be able to get any, so I've got a 1 choice, to take the other product.
This is disappointing.
It's winter in raining.
Are you allowed to sell things that you don't have?

30 June 2026
Unprompted review
Appliances Online Australia logo

Reply from Appliances Online Australia

Hi,
My name is Krishelle and I work in the Customer Experience Team for Appliances Online. I'm sorry to hear about your experience, I can understand your frustration.
May I kindly ask for your order number and I can look into this for you.
Please feel free to reach out to me at customerexperience@winning.com.au

Rated 5 out of 5 stars

Highly Recommend!

I’ve bought multiple times now from Appliances Online as the range, service and delivery is outstanding! They always have what I’m looking for at great prices and offer the free removal service! Highly recommend!!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

10/10

10/10! Cheapest, and professional delivery team! They even took away all cardboards and rubbish for free! Definitely will purchase here again

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Anti-consumer

One thing that bugs me is the offering for sale of products that are not in stock. Having paid I was told to wait a month for the product or to wait a few days for a refund when I cancelled the order. Here's an idea. Why dont you ship your products and then wait a month for payment? Don't make excuses. Don't take money for products you don't have in stock.

29 June 2026
Unprompted review
Appliances Online Australia logo

Reply from Appliances Online Australia

Hi Michael,

Thank you for taking the time to share your feedback.

I'm sorry to hear about your experience and understand why this left you feeling frustrated. Waiting for a product after payment, only to then cancel the order, is certainly not the experience we want for our customers.

While we do offer the ability to order products that are not yet in stock, or supplied directly from our manufacturers, we always aim to make information on expected lead times available before purchase.

On the product page on our website, if there is an amber clock symbol rather than a green tick it indicates there will be a lead time on the item. Hovering over this will display the current ETA of stock, and the checkout page will only allow you to place the order based on this ETA.

That said, I appreciate that knowing there's a wait doesn't necessarily make it any less disappointing in the event that this wasn't understood or made clear.

I'm pleased we were able to process your cancellation promptly, although I understand that waiting for the refund to be returned to your account only added to the frustration.

Thank you again for your honest feedback. We'll take your comments on board as we continue looking for ways to improve the purchasing experience for our customers.

Kind regards,
Customer Experience Team

Rated 5 out of 5 stars

Advice and purchase of dishwasher

The service this company provides from the first contact right through to delivery. Installation and removal is amazing. You could not fault the whole procedure
And to top it off they price match if they're not already cheaper.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

A no brainer

This is the third or fourth time I’ve purchased from appliances online over the years. On each occasion the ordering and delivery process was seamless. Added bonus no delivery charges and collection of old appliances is an outstanding feature. Why anyone would go elsewhere is beyond me.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Driver never arrived and sent a message…

Driver never arrived and sent a message delivery failed. Shittiest experience. Donot understand customer's problem.

26 June 2026
Unprompted review
Appliances Online Australia logo

Reply from Appliances Online Australia

Hi Shalini,

I'm very sorry to hear about your experience. I can certainly understand how frustrating it would be to receive a failed delivery notification if no delivery attempt was made.

I'd like the opportunity to review what happened and investigate why the delivery was marked as unsuccessful without advance notice.

If you're willing, please contact me at customerexperience@winning.com.au with your order number or the contact details used for the purchase, and I'll look into this for you.

I hope to hear from you soon.

Kind regards,
Peter - Customer Experience

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