Apria Healthcare Reviews 273

Cheap CPAP supplies that break 75% of the time and they expect you to pay out of pocket for a replacement. I have been getting supplies from them for 1.5 years. They send a new water chamber every 6 months, so I have had four so far, three have broken. I should not have to pay out of pocket because their supplies can't withstand being cleaned every day as they are supposed to be, nothing unusual outside of that that should cause them to break in less than 6 months.

Complete scam, they have over charged me for my cpap, twice the cost of buying one from cpap.com . and its only been 6 months. they keep making billing errors to my insurance by putting the wrong codes and saying they will fix it and never do. they refuse to talk to my insurance without me on the phone. then they send out the wrong supplies and or to many supplies but wont accept returns once they are shipped but still charge me for them. avoid at all cost!!! no wonder they got sued for fraud and lost and had to pay over $40 mil

I’m new to Apria. It has been nothing but mixups and you cannot ever reach a human being. You can be on hold forever. None of their sites and links work and they’ve billed me three different amounts and I can’t make any sense out of it. I don’t recommend a Priya healthcare. I think you should find another company. You’re going to find yourself completely frustrated and possibly ripped off.

Have used this company twice since Sept 2025, due to switching insurance. They overcharged both times and put me on hold for a total of 18 minutes as of my latest call on 1/21/26. I contacted my insurance besides reviewing my EOB's and Apria still insisted I was wrong. Do not use them and if you must check your bill and EOB, they will over charge you also..

Initial instructions by the rep were minimal on operating the cpap machine. After getting the cpap home, I had difficulty understanding the settings and what they meant on the cpap. Initially, the usage didn't seem to work properly and did not register the hours used. My husband has had two other brands of cpap machines and tested mine to see if it was operating properly. He ranked my machine third in ease of use.

DO NOT USE THIS COMPANY. They are insurance company billing scam artists. They will lie to you about what is covered, make you order things you don't need and then send you a bill for hundreds of dollars. And coincidently, the authorization from your insurance company of what is covered, will always come back way after their return period.

The company is disorganized and frustrating to deal with.

They weren't able to help me with doctor's instructions to change my CPAP mask. One side of the company said I could use an app to recommend devices or I could get a fitting at my local office. My local office said they did not have a sleep therapist and I needed to use the app. The central sleep therapists said that local offices were required to have sleep therapists, and after complaining I got a call from a part-time sleep therapist at the local office. She only worked half day a week and couldn't see me. So, they don't actually have sleep therapists who do anything - they should at least be honest about that. Then the sleep therapists explained the process for getting a new "trial" mask, but they didn't know how it worked, and the central number (sales) didn't recognize the process the Apria sleep therapist recommended and said I would have to buy new masks at my own expense or wait three months. In other words, there is no trial for a sleep mask that an app not a human recommends to you -- you just have to try on your own.

Other less than desirable aspects of the company? Long time to establish service/account. Stick fingers on auto-renewals. Almost incoherent, tone-deaf customer service reps on the phone. Long wait times on the phone. An app that lets you establish service and pay bills but not change anything about your service or give you information that is useful. A mail order department that sent me the wrong size masks that didn't match the order or the package insert and a frustrating, time-consuming process for addressing that.

I ordered a CPAP from Apria and stated specifically that I did not want the Humidifier Tank option-- it was sent anyway and I was charged for it. Three attempts at returning it for a credit failed and the RMA email promised never arrived. 3 hours on the phone for three different phone calls and I finally discovered that I was lied to by 6 different Apria customer support, resupply and billing representatives. I live in Monaca, PA

Worst company to deal with. Horrible service ever. Protect yourself from using this apria company

I'm a Kaiser Permanente member. Kaiser shifted its ordering of CPAP supplies from an in-house process to Apria a few years ago. In that time, I don't think I've ever had a smooth experience reordering supplies and/or paying for my orders.

For starters, the online experience is nearly unusable. The ordering and billing websites appear to be wholly separate from one another. So the log-in information for ordering is not the same log-in information for paying the bill. This also means that you have to log into two separate sites to verify that the bill you're paying matches the order you placed.

Additionally, if you forget your log-in information, you may be out of luck. I tried to reset my password multiple times and never received the email that would allow me to do so. This all means that, despite the easy reordering process Apria promises, I almost always spent half an hour going through the automated phone service, either to place the order or to pay my bill.

Communication with this company is terrible. At one point, my authorization from Kaiser had expired without my realizing. I placed an order with Apria and never received it. When I called, I was told it was canceled, with no explanation. I re-placed the order, only for it to be (obviously) canceled again. This time, I at least got a reason why. After getting reauthorized, my order got canceled again without any notice. It took nearly an hour of phone calls to get that straightened out.

Most recently, Apria shipped me an order and charged me for it when I had never placed the order. I received reauthorization for supplies and Kaiser sent a copy of that authorization to Apria. Apria took it upon themselves to send me an order- albeit with the wrong supplies. Suspiciously, this happened right before Kaiser's contract with Apria expired and they switched to AdaptHealth. Based on the past history I've head with Apria, I strongly suspect that this was an attempt to get as many Kaiser orders as possible before the contract expired. As I tried to return the incorrect supplies, Apria somehow managed to transfer my call to AdaptHealth. I cannot fathom how a company can manage to transfer a call to it's competitor, but somehow Apria is so incompetent that they found a way.

I could a book on how bad they are. You're given a day of their choice when they can deliver ask for a certain time call on the day of your delivery at 9:30 so makes it very hard to do anything on that day I waited one whole day did not leave the house it's 7:15 in the evening I got a call said he would be there in about an hour I said no way reschedule. They don't send a bill for anything they hit my credit card multiple times without billing me One of them was for More than $100 they hit my credit card no explanation I called and asked why we'll get back with you. Had to call again and again. Weeks later I got a call from a collection agency for the amount they had billed me for. Finally got the collection agency off of it. Never an explanation for any of my bills never really reimbursements. I have several other things that were very very bad. I had my doctor switch me to a different provider. The new provider I will give a five. Apria would get none if it was possible. I took all I could take from those people. The company that took over said I had no copay it was all covered by the insurance so I'm pretty sure they're scamming doing something illegal can't prove it I turned them into better Business bureau United health Hill physicians and everyone else I could think of. Never got a refund just stories and lies.

My husband has Medicare (A&B) and a supplemental plan from Aetna; he’s retired. Apria is telling me that “Aetna medicare” is his combined plan. ????? I have no idea what they are talking about. His semi electric hospital bed was supposed to be Medicare approved. One employee was baffled that the Medicare isn’t able to be applied and the others are saying they will send the claim to Aetna Medicare again - while I see it’s been denied in Oct & Nov. I have given them his Medicare card/info and they will recognize it. I prefer to buy a bed and mattress myself instead of letting this company waste my time, money and circumvent the system.

The service person Jesse was extremely helpful and corrected face mask size without being asked. Jesse answered all questions without making me feel dumb. Would see her again if needed.

extremely poor service. I called 3036492290 and after a while it cut me off. I called 1 800 7801508 same thing
I called corporate and have multiple locations to identify. I have tried to order supplies for 4 months and give up frustrated.

If I could, I would give Apria Direct zero stars. We were taken in because Medicare uses Apria for delivering health supplies. We were sold duplicate items that we paid for out of pocket. We attempted to return the duplicate and more than a month later they are still awaiting a return label from the manufacturer. We finally disputed the charge with our credit card company. I should have checked trust pilot before I made the purchase!

Dishonest/deceptive/unethical billing. Initially they say approved by insurance. 6 months later state insurance no approved and say to return product. After 6 months after giving approval, really?????

Terrible customer service, zero accountability. I just received the wrong equipment for the THIRD time. They don't care about getting me the right equipment. Just about getting the other wrong orders back and billing my insurance company. Oh, and all of their online billing technology is outdated. I genuinely can't imagine running a company this badly and being able to sleep at night.

After receiving a $75 payment from my insurance company the pria delivered personally and nebulizer to me. That's because you have to sign a tablet confirming that you received it. Why not use FedEx or UPS or return receipt requested?

That's because you're not signing a confirmation of deliverythey are illegally having you signed a rental agreement. Just rental agreement stated they were charging $100 a month for this nebulizer. My insurance coverage 75 of it they wanted me to pay the other 25

You can get this nebulizer at any medical supply store for the average price of $23. Since receiving it I received emails from them every single day asking for their money they want me to sign the agreement online again and there's no way to refuse it there's no email address for them there's no way to get them to come pick it up or anything .

Apria makes it impossible to pay your bill on line jeopardizing the health of every patient!

I had a Bipap machine for severe sleep apnea. It was billed through my insurance and Apria have confirmed they received $3,755.70 from my insurance company. This is about $1,000 more than the actual cost of a new machine. I canceled my insurance and then April billed me $617. When I asked them if this was the balance of the cost of the machine, which I would have been fine paying, they told me no, this is a monthly rental for the next 15 months. This would total $9,200 plus the $3,755.70 they already received, so $12,975. This equals the retail cost of 5 BiPap machines. I know this as when I returned this one to Apria, I bought a new one online. Their approach to this has been appalling. They are trying to gouge me for a machine that they have already received full payment, plus extra for the machine and are now hounding me for this $617 which would total the cost of two brand new machines with what was already paid. I am appalled by this severe gouging and cannot believe they thought they could get way with charging 5 x the amount of a new machine.