Aptamil UK Reviews 1,025

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and informative approach of the customer service team, often highlighting staff members for their excellent support. Consumers also find the product to be of high quality and easy to prepare, with many noting their babies loved it and experienced positive outcomes. However, some customers also noted issues with product quality, reporting instances of formula causing discomfort, sickness, or being spoiled. There were also concerns about product purity and safety standards.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the product,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the product as reliable,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

Customer service

Users describe positive interactions with customer service. Many customers found the careline and chat... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more

Company replied

Rated 4 out of 5 stars

Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not

Company replied

Rated 5 out of 5 stars

My baby has been on Aptamil Advanced stage 1 from birth and today I had some questions regarding switching up to the next stage as I prepare to introduce my baby to solids. I chatted with Leanne who k... See more

Company replied

Rated 5 out of 5 stars

My baby was given the anti reflux formula from the doctors and I had some questions and concerns regarding how to prepare the formula and the safety and Blanka was very helpful and knowledgeable. I fe... See more

Company replied


Company details

  1. Food Manufacturer
  2. Baby shop

Written by the company

💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for this kind review, we really do value all feedback.

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Must Buy! First Mums

My baby has gone so much healthier with this milk, her weight has gone up !! Shes getting all the nutrients she needs from Aptamil. Highly recommend

22 April 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Rida,

Thank you for this kind review, we really do value all feedback.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Best formula choice

As a parent, choosing right formula for my baby is critical decision because everyone give there opinion abut formula but I choose aptamil and it’s the best for my baby. Aptamil formula has been a fantastic choice for my baby over the past five months. It provides balanced nutrition, supports healthy digestion, and is readily accepted by my little one. I highly recommend it to any parent looking for a reliable and high-quality infant formula.

1 February 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for this kind review, we really do value all feedback.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

I've used this brand with both my kids…

I've used this brand with both my kids will not buy anything else. The price is right babies grow healthy and strong on this milk. My daughter is using this now couldn't fault it what so ever.

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Latoya,

Thank you for this kind review, we really do value all feedback.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Handy to have whilst out and about.

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Leanne,

Thank you for this kind review, we really do value all feedback.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

My son has the aptamil lactose free…

My son has the aptamil lactose free formula and it’s been perfect for him.

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for this kind review, we really do value all feedback. Its great to hear your son is doing well!

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Ready to drink stages 1, 2 & 3 baby had no quarms

I have used aptamil ready made religiously stage 1 when starting to wean from breast milk through to stage 2 fully weaned and recently used stage 3 purely for holiday having been weaned on to cows milk I worried about milk abroad at hotels so took stage 3. At no point did my baby reject or pull faces in switching from breast to bottle to cow to formula again. Very pleased the transition was soo smooth! He must like the taste especially having had cows milk to and back to formula.

3 May 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Katie,

Thank you for this kind review, we really do value all feedback.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Switched to this for the better

Switched to aptamil on my 2nd born from another leading brand due to doing a mix of breast and bottle feeding and reading reviews saying this was taken better by babies who were mix feeding. My supply dropped with my daughter in NICU and this was the only milk she would tolerate. I found this formula to be less frothy when mixed up/gently shaken which is always a good thing. She didn't suffer with wind as badly as my first born so may be to do with less air in the formula.
Price point of this milk used to be higher than other leading brands but now that I'm expecting my 3rd I've found the price to be on par with others. I will be using this brand from the offset along with breastfeeding and hope to have the same great experience.

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Gemma,

Thank you for this kind review, we really do value all feedback.

Our careline is open 7 days a week, 10am-10pm on all social platforms, should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Great formula!

Aptamil was great for my baby and have used it from when he was born until 1 year old. The range of products from regular tins of formula powder and the ready to drink bottles for on the go were really handy. We also used the ready to feed bottles with teats which were amazing for hospital when he was born.You can always find it in all supermarkets too which important for formala as you always need to keep lots in. My baby has always got on well with this, where with others upset his tummy.

4 January 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Fay,

Thank you for finding the time to leave us this kind review, we really do value all feedback, we know how busy life can be with little ones!

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Highly recommended

Highly recommended, I love the product
Definitely number one baby milk.

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Sajeda,

Thank you so much for taking the time to leave us this kind review,

Our careline is open 7 days a week, 10am-10pm,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Excellent formula, recommend!

Excellent formula. We have been given it in hospital as a top up whilst I’m establishing breast milk. My baby accepted it instantly.

Once he was a bit older we used ready to drink Aptamil on our holidays and other situations where breastfeeding was a bit tricky, which was super handy!

When my son turned 9 months and I returned to work, I started combi-feeding, again relying on Aptamil. My son absolutely loved it.

Every health assessment confirmed him to be very healthy and perfect weight, again proving that breastfeeding, Aptamil and eventually food,

Now he is 14 months, I stopped breastfeeding, but my toddler refuses cows milk so again relying on Aptamil to settle him to sleep. We are thinking of mixing Aptamil with cows milk to gently allow our son to get used to new taste as he’s so in love with his formula and doesn’t want anything else!

Great journey, thank you Aptamil!

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Gabriele,

Thank you for taking the time to leave us this kind review, we really do appreciate it, especially with little ones we know how busy life can be!

Its great to read your son is doing well.

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Great

Always provides useful and helpful information

26 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Monika,

Thank you for taking the time to leave us this kind review,

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

The only formula my baby will take

The only formula my baby will take! It's also the only brand that doesn't give him any tummy ache or any discomfort at all

20 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Alice,

Thank you for taking the time to leave us this kind review,

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Aptamil helped to feed my baby when I couldn’t.

I was struggling to breastfeed my baby as I fell ill and wasn’t making enough milk for my baby. She would constantly cry (more like screaming) for a couple of days and I finally figured out that she wasn’t being fed enough and she was constantly hungry.
I tried her with Aptamil and she took to it straight away. I was so thankful that she liked this formula and I then gave her half breast milk and half Aptamil. At 14 weeks she is now on just Aptamil. I was so worried about putting my baby on formula but the transition was so easy and she hasn’t had any issues.
I just keep thinking that if it wasn’t for this formula my baby might have starved.

19 April 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Jane,

Thank you for taking the time to leave us this kind review, we really do appreciate it.

We understand at Aptamil, that everyone's journey is different and we are so pleased we could support you both.

Please remember our careline is open 7 days a week, 10am-10pm should you have any questions,

Many thanks, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Great products

I have been using aptamil for 13 years for all my children. So please with their products and subscription emails. Would highly recommend to anyone 👌

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Vicky,

Thank you for taking the time to leave us this kind review, we really do appreciate it.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 4 out of 5 stars

Great formula!

My little girl loves this, a great cheaper alternative. Responded really well.

1 December 2023
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Sophie,

Thank you for taking the time to leave us this kind review, we really do appreciate it.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Swapped to aptamil from another brand…

Swapped to aptamil from another brand after being 2 week old suffered a lot of reflux, sickness and being generally unsettled, immediately things changed, there was no more sick or reflux and she was back to being a happy settled baby, we used this up until last month when she turned one and would use again for other children! Highly recommend ❤️

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Loulily,

Thank you for finding the time to write this lovely review, we know how busy life with little ones can be, so we really appreciate it!

Please don't hesitate to get in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

Had Aptamil PEP2 prescribed by the GP…

Had Aptamil PEPTI2 prescribed by the GP for my baby who has a Cow Milk Protein Allergy. Very happy with it and baby appears to like the taste despite mixed feeding (breast/bottle). Tastes better than other formula we tried.

27 June 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening,

Thank you for taking the time to leave us this kind review, we really do appreciate it.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 5 out of 5 stars

My baby took to it immediately

My baby took to it immediately, showing no adverse reactions. It’s clear that she likes the taste. The formula is incredibly easy to use, making feeding time stress-free for both of us. It’s been a great solution for our needs, and I highly recommend it to other parents looking for a reliable, high-quality baby formula.

27 January 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello,

Thank you for taking the time to leave us this kind review, we really do appreciate it.

Our careline is open 7 days a week, 10am-10pm should you have any questions,

Best wishes, Joanna from the Aptamil UK team

Rated 3 out of 5 stars

I like the formula but customer service awful

I like the formula and have used for both children. I do however think the premades need working on - they contain fat gobules that do not dissolve with shaking (as stated by customer service) and get stuck in the teats.

My experience with customer service is abysmal. I've had someone call and tell me they will look into an issue (after being told some milk was fine and then later learning it had been recalled by the retailer and I was not notified) and 18 months later I am still awaiting the call and emails just ignored.

*edit*
Response to Aptamil: I did this previously when requested and was just ignored again.

30 June 2023
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Milly,

Thank you for taking the time to leave us this review.

We are sorry you haven't had any contact from our team, please do come through to our careline and we will be able to investigate this for you.

Our careline is open 7 days a week, 10am-10pm, on all social channels.

Best wishes, Joanna from the Aptamil UK team

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