Derek was very polite and informed.He called before arriving letting me know his schedule. He gave me suggestions on keeping the mouse population low and gave me glue pads to monitor any droppings. He... See more
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Your service tech was spot on from arrival notice to departure notice. Cordial and professional, he went on with his treatment services and followed up with a treatment summary. Kudos! Regarding pest... See more
Paid for 10 months of service. Only received 4 actual visits. Aptive billed me $86.40/month for 10 months ($864 total) but only performed pest control service 4 times during that entire period. Whe... See more
Jordan, with Active is absolutely an amazing technician. He goes above and beyond every time he’s out here. I would highly recommend him as a technician. I’m very pleased with Aptive.
Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
18 Walker Way, 12205, Colonie, New York, United States
- (518) 690-6601
We overthink pests so you don't have to.
4.5
Excellent
36 reviews
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Complete, knowledgeable, offering suggestions that I can use to limit any entrance of vermin.
Derek was very polite and informed.He called before arriving letting me know his schedule. He gave me suggestions on keeping the mouse population low and gave me glue pads to monitor any droppings. He also walking around the outside of the house with me and checked the traps. I was very pleased with his visit.
6 May 2026
Dedicated workers
The person who came, informed me in advance to see if I have any issues need to be addressed. He sent me photos of the areas he had worked on.
12 May 2026
I still have ants.
28 April 2026
Paid for 10 months of service
Paid for 10 months of service. Only received 4 actual visits.
Aptive billed me $86.40/month for 10 months ($864 total) but only performed pest control service 4 times during that entire period. When I called to cancel, they demanded a $200 early-termination fee — despite the fact that THEY failed to deliver the service. When I asked to speak to a manager to escalate, customer service flat-out refused.
I’m now pursuing the matter through the New York Attorney General’s office, the BBB, and the CFPB. Aptive paid a $220,000 settlement to the Pennsylvania AG in 2023 for similar conduct (refusing to honor cancellation requests), so this appears to be an ongoing pattern, not a one-off.
Before you sign up with this company, check their complaint history. Before you let them cancel without a fight, check your billing against how many services they actually performed — you may be owed a substantial refund.
2 May 2026
Unprompted review
Tony was awesome
Tony was awesome. He explained what he was doing both inside and outside and even give some tips about being proactive.
24 April 2026
Jordan
Jordan, with Active is absolutely an amazing technician. He goes above and beyond every time he’s out here. I would highly recommend him as a technician. I’m very pleased with Aptive.
30 April 2026
It was all good except we had asked for…
It was all good except we had asked for a 3 bee traps and we only got one even though I called and told them we needed two for the back yard and one for the front yard. Which was explained again when the technician was there.
30 April 2026
Spot On Service
Your service tech was spot on from arrival notice to departure notice. Cordial and professional, he went on with his treatment services and followed up with a treatment summary. Kudos!
Regarding pest control, treatments seem to be working except for moles. After a year, they’re still a problem.
22 April 2026
Great company great service great techs
11 April 2026
Aptive Pest Control go ABOVE AND BEYOND…
Aptive Pest Control in Ankeny go ABOVE AND BEYOND every.time! I get a text message that they are on their way and ask if there’s anything specific I need this month. Then I get a text message after they’re done telling me what they did, along with photos of my house showing what they did. I would highly recommend them!!
11 April 2026
Effective treatments for ants if applied on a sunny day
The treatments seem to work as long as they're applied on a day when it's not raining. I've also never had the same applicator visit twice... which is super weird... but I don't have ants indoors and the pricing seems reasonable.
Yes, it might be some kind of weird MLM, but I don't engage with them on that side and am only interested in keeping bugs outside the house. I will say that even though they advertise the treatments to also keep put mice, that doesn't seem the case (but we also have a huge mice population in southern IN, so we might be an outlier) While I won't endorse them fully, if you can do one of their short term deals, I think it's worth the fight to get out of it later.
26 November 2025
Communicated services to be performed…
Communicated services to be performed and reported when completed!
11 April 2026
Did a re-service for me on next day
Did a re-service for me on next day.
Was very professional and explained why this was happening. It’s been a few days now and the technician was right.
3 April 2026
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