The pest control tech went over what was going to be done and went over the contract agreement, pest control service and answered my questions. He initially let me know what he was going to do and d... See more
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See what reviewers are saying
Calvin did an amazing job. He was very professional and did high quality pest control service. The company always does a great job. I trust and appreciate their work every time.
Company replied
Calvin Nguyen - The polite customer service was exceptional. This young man should be rewarded for his diplomacy and clarity about the pest treatment plan. Very thorough and kind.
Company replied
Every technician that has come to my house has been very kind and respectful. They spray my interior where I ask them to. We talk about what needs to be done on the exterior, but I do not watch them... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4311 Sara Road, 87124, Rio Rancho, New Mexico, United States
- (575) 255-4128
We overthink pests so you don't have to.
3.8
Great
46 reviews
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Reply from Aptive Pest Control - Albuquerque
Hi Susannah,
Thank you for your kind review! We're so glad to hear our team has consistently been friendly and thorough. Making sure your pest concerns are handled with exceptional service is always our goal.
We truly appreciate your support and thank you for choosing Aptive!
-Jasmine, Aptive Care Team
Professional and job well done.
3 July 2026
Reply from Aptive Pest Control - Albuquerque
Hi Amelda,
Thank you for your kind review! We're glad to hear you found our team professional and that the job was done well. Making sure your pest concerns are handled with quality service is always our goal.
Thank you for choosing Aptive!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Albuquerque
Hi Jackie,
Thank you for your review! We're glad to hear your Aptive Service Professional arrived on time and kept you informed throughout your service. Clear communication and reliable service are important to us, and we're happy to know that was your experience.
Thank you for choosing Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
I’m really unhappy with these services
I’m really unhappy with these services. I am still having issues with pests and I don’t feel like whatever is being used is working. I have always done my own pest control maintenance at my home. This is the first time I am having so many problems with keeping ants out after treatment. The treatments I’ve always used have gotten rid of the ants and I don’t get them in my home. I do feel that if I am paying $100 a month for pest control, it would be cheaper to buy my own and service my own house. The door-to-door salesman assured me that my issues would be addressed and resolved, and I have had three months of treatment and I’m very unsatisfied with the results.
23 June 2026
Reply from Aptive Pest Control - Albuquerque
We're sorry to hear the treatments haven't delivered the results you were expecting, especially after having service for so long, Catherine. We understand how frustrating it is to continue dealing with ant activity when you were hoping the treatments would address the issue, and we appreciate you sharing your concerns.
When you have a moment, please email socialmedia@goaptive.com with your service address and any additional details about the pest activity you're still experiencing so our team can review your account and the services that have been performed. We'd appreciate the opportunity to take a closer look and determine the best way to help!
-Alexis, Aptive Care Team
New Mexico
New Mexico! Worst experience ever. Had 1 year contract with quarterly maintenance that they never held to but billed monthly. When inquired about this, was transferred to supervisors who never answered and then when I tried to cancel was told I would have an early (by 2 months) termination fee, even though they missed two quarters of treatments on two homes, but still charged. They suck and their service sucks. Find somewhere anywhere else. Not worth the headache or rude and discourteous billing, supervising and customer service staff!
1 June 2026
Unprompted review
Reply from Aptive Pest Control - Albuquerque
Thank you for taking the time to share your experience with us, Callie. We're sorry to hear about your concerns regarding your service schedule, billing, and the difficulty you encountered when trying to resolve the issue. We appreciate you bringing this to our attention, as feedback like this really helps us identify opportunities to improve both our communication and overall customer experience.
Please email socialmedia@goaptive.com with your service addresses and any additional details you'd like to share so our team can review your service history, billing, and cancellation concerns. We'd appreciate the opportunity to take a closer look and determine the best way to help!
-Alexis, Aptive Care Team
Mixed Experience with Aptive
At this point I'm being fairly generous by giving three stars. I'm doing that because I've received great responsiveness from the district manager Sean and the actual technicians have done a good job. However I've had serious issues with their scheduling system and customer response to this from the local Albuquerque office. I came close to canceling my service but I'm hanging in there for the time being to see if the scheduling issues can be worked out. It was recommended I use their portal so I'm going to try using that in the future.
17 June 2026
Reply from Aptive Pest Control - Albuquerque
We appreciate your recognition of Sean and our service professionals, and we're glad to hear they've been responsive and provided quality service, Mike. At the same time, we're sorry that the scheduling issues and your experience with the local office have been so frustrating.
We appreciate you giving us the opportunity to improve. If you continue to experience scheduling concerns, please email socialmedia@goaptive.com with your service address and any additional details so our team can review your account and help. We hope the customer portal provides a smoother experience moving forward, and we appreciate you sticking with Aptive!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Albuquerque
Hi Stephanie,
Thank you for your kind review! We're glad to hear our Aptive Service Professionals responded promptly to your concerns and provided professional service throughout your experience. Delivering reliable support and excellent customer care is what we strive for every day.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
This company is absolutely HORRIBLE
This company is absolutely HORRIBLE. I was charged twice in one month. I haven’t had service in two months.
They cancelled my last two scheduled services and still charged me. They stated to not have availability due to no tech available.
I will be getting my lawyer involved
22 May 2026
Unprompted review
Reply from Aptive Pest Control - Albuquerque
Hi Lily,
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating it would be to have billing concerns along with canceled service appointments.
This is not the level of service we strive to provide, and we'd appreciate the opportunity to have this handled by the appropriate team. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so we can thoroughly review your account, investigate the billing concerns, and work toward a resolution.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
-Jasmine, Aptive Care Team
WOULD NOT RECOMMEND THIS COMPANY
WOULD NOT RECOMMEND THIS COMPANY. Agreed to service, never called when on way within agreed upon time; I waited; 20 mins prior to end of window, I called again, and was told “sorry your appointment is cancelled; no one to service your address. What I can do for you is reschedule you…” Will report to the BBB and Consumed Protection Agency. Thank goodness I did not pay ahead of time on the link they sent me! BEWARE - this company should be Exterminated!
23 May 2026
Unprompted review
Reply from Aptive Pest Control - Albuquerque
Hi Linda,
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration and inconvenience caused by your appointment being canceled without the communication you expected. We understand how disappointing that must have been, especially after you had set aside time for your scheduled service.
This is not the experience we want anyone to have, and we'd appreciate the opportunity to have this handled by the appropriate team. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so we can review what happened and work toward a resolution.
We appreciate your feedback and the opportunity to look into your concerns.
-Jasmine, Aptive Care Team
Worst company ever
Worst company ever. I got signed up for the pro plan. They stopped coming after 4 visits (2 of which I had to schedule myself because we still had ants). They have not come for 6 months. I schedule an appointment online twice and it gets canceled without any notice. I called customer service (and they are none USA based) and they scheduled appointments and then no one comes. I am still getting charged monthly and getting no service with no local person (New Mexico) to call.
When the technicians came, they were professional and courteous. I thought I was dealing with a top notch company at first.
But after 6 months of no service, I realize this company is a fraud and has broken their contract. Don’t be fooled by the friendly sales people. Go with a local company with a local customer service team. I am over 60 and ashamed that I got scammed by these people.
18 May 2026
Unprompted review
Reply from Aptive Pest Control - Albuquerque
Hi Will,
Thank you for taking the time to share your experience. We're truly sorry to hear about the repeated appointment cancellations, the length of time you've gone without service, and the frustration this has caused. We understand how disappointing it is to continue being billed while feeling that the service you were promised was not delivered.
We appreciate your kind words about our service professionals, but it's clear we fell short in providing the overall experience you expected. We'd like the opportunity to have this handled by the appropriate team. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so we can thoroughly review your account, appointment history, and billing concerns. Thank you for bringing this to our attention, and we appreciate the opportunity to investigate and work toward a resolution.
-Jasmine, Aptive Care Team
Service is not as good as it was…
Service is not as good as it was advertised to be in regards to mosquito control. Not even close! Therefore, the additional cost for their service is not justified. I also did not like their high pressure sales tactics.
5 May 2026
Reply from Aptive Pest Control - Albuquerque
Hi Derek,
Thank you for taking the time to share your feedback. We're sorry to hear your mosquito service hasn't lived up to your expectations and that your experience during the sales process left you feeling pressured. This is not the experience we want our customers to have.
We'd appreciate the opportunity to make this right. If you're still experiencing mosquito activity, please reach out to socialmedia@goaptive.com so we can schedule a complimentary reservice and have your local team evaluate the areas of concern. If you'd also like us to review your experience with the sales process, please include those details when you contact us so we can ensure everything is properly handled.
-Jasmine, Aptive Care Team
Wonderful service every time
Wonderful service every time! Good communication before and after the service date. All of our concerns are addressed during on the service date. The techs are always friendly and thorough.
22 April 2026
Reply from Aptive Pest Control - Albuquerque
Hi there,
Thank you so much for your wonderful review! It means a lot to hear that you've consistently had a great experience with Aptive. From proactive communication before and after each visit to making sure your concerns are addressed during service, we're committed to providing the level of care our customers deserve.
We're also happy to know our service professionals have been friendly and thorough throughout each visit. Thank you for trusting Aptive to protect your home. We've got it handled!
-Jasmine, Aptive Care Team
He listened to my specific needs.
22 April 2026
Reply from Aptive Pest Control - Albuquerque
Hi Carla,
Thank you for your review! We're so glad to hear your Aptive Service Professional took the time to listen to your specific needs. Every home is different, and we believe the best service starts with understanding our customers' concerns so we can provide the most effective treatment.
We truly appreciate your trust in Aptive and the opportunity to care for your home. We've got it handled!
-Jasmine, Aptive Care Team
Wonderful technicians, horrible customer service
While the door to door people are always thorough and overly nice and polite, the people in the office and answering the phones are rude, dismissive and hard to work with. Not only did they blame us for not getting service when we were supposed to, they then rescheduled our appointments continually without warning or communicating with us, making us wait over 3 weeks to get serviced. When they finally did come, it was only because we had called multiple times and used their website to ensure our appointment was kept. By the time they came, it had been over 90 days since our last service and our property was filled with bugs. The disrespect and lack of concern they showed was astounding.
28 April 2026
Reply from Aptive Pest Control - Albuquerque
Hi Gary,
Thank you for taking the time to share your experience. We're sorry to hear that your interactions with our customer support team and the repeated scheduling issues left you feeling frustrated and unheard. We understand how disappointing it is to go longer than expected between services, especially when pest activity increases as a result.
This is not the level of communication or service we strive to provide, and we'd appreciate the opportunity to have this handled by the appropriate team. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so we can review your account, investigate what happened, and work toward a resolution.
We appreciate your honest feedback and the opportunity to address your concerns.
-Jasmine, Aptive Care Team
$199 cancelation fee for no service.
When I called to inquire about service for my home in Rio Rancho, NM, I told the sales person my house had the TRAXX system built in and asked if they could service it. I was told they could. A contract was started for a year. When the Aptive technician arrived he was not aware we had the TRAXX system and told us only the TRAXX company could service it. He took a picture of the TRAXX service port and told us he would get back to us. Never heard from anyone at Aptive. When I called to cancel they are charging $199 cancelation fee even though they can't fulfill the service I told them I needed.
27 April 2026
Unprompted review
Reply from Aptive Pest Control - Albuquerque
Hi Paul,
Thank you for taking the time to share your experience. We're very sorry to hear about the confusion surrounding your home's TRAXX system and understand how frustrating it must have been to be told the service could be provided, only to receive different information after the technician arrived.
This is not the experience we want for our customers, and we'd appreciate the opportunity to have this handled by the appropriate team. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so we can thoroughly review your account, the information provided during the sales process, and your cancellation concerns. We appreciate you bringing this to our attention and the opportunity to investigate this further.
-Jasmine, Aptive Care Team
Aptive is very accommodating when have…
Aptive is very accommodating when have a scheduling conflict and is very effective in controlling my insect issues.
25 April 2026
Reply from Aptive Pest Control - Albuquerque
Hi Ardith,
Thank you for your kind review! We're happy to hear our team has been able to work with your schedule when conflicts arise and that you've found our treatments effective in controlling your insect concerns. Providing flexible, dependable service is something we strive to deliver for every customer.
We truly appreciate your trust in Aptive and the opportunity to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Keenan provided service with great care…
Keenan provided service with great care and professionalism. Aptive Pest Control offers a thorough inspections of the home and communication is top notch.
17 April 2026
Reply from Aptive Pest Control - Albuquerque
Hi Jennifer,
Thank you for your wonderful review! We're delighted to hear Keenan provided such a professional and attentive service experience. It's great to know his care, along with the thorough inspection and clear communication, made a positive impression.
We'll be sure to share your kind words with Keenan and his local leadership team. Thank you for choosing Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
The tech was interested in…
The tech was interested in understanding and responding to my concerns, and explained options for treatment today and follow up if needed between scheduled visits.
16 April 2026
Reply from Aptive Pest Control - Albuquerque
Hi Margaret,
Thank you for your thoughtful review! We're so glad to hear your Aptive Service Professional took the time to understand your concerns and explain both the treatment provided and the options available if additional attention is needed between visits. Providing personalized service and making sure our customers feel informed are priorities we take seriously.
Thank you for trusting Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
Service woman Crystal was great
Service woman Crystal was great. Inside and out, she was thorough!
10 April 2026
Reply from Aptive Pest Control - Albuquerque
Hi Joseph and Ann,
Thank you for taking the time to recognize Crystal! We're thrilled to hear she provided such a thorough service both inside and outside your home. Team members like Crystal take great pride in delivering attentive, high-quality service, and we're so glad she made a positive impression.
We'll be sure to share your kind words with Crystal and her local leadership team. Thank you for choosing Aptive to protect your home. We've got it handled!
-Jasmine, Aptive Care Team
I like how they schedule the ahead of…
I like how they schedule the ahead of the service. And they are so prompt.
2 April 2026
Reply from Aptive Pest Control - Albuquerque
Hi Dorothy,
Thank you for your kind review! We're so glad to hear you appreciate our scheduling process and the prompt service you receive. We know how important it is to keep our customers informed and arrive when expected, and we're happy that's been your experience.
Thank you for choosing Aptive to help protect your home. We've got it handled!
-Jasmine, Aptive Care Team
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