I have experienced a poor business model with aptive during my entire subscription. They offer one thing deliver completely different. Their technicians are fine for the most part but the spray they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service provided by Aptive is great. The technicians are respectful, friendly, and communicative. They will send a text before arriving and always ask if we have any new and/or specific areas that... See more
Company replied
My Aptive Rep, Alec, made my experience great. The stars are for him. He knew my house and remembered my preferences. He is also professional and friendly. Please note, your website is not so great... See more
Company replied
Jared was very professional, asking questions about what he needed to focus on, if we had seen any insects inside or outside etc. He was very thorough and detailed spraying where I asked to, took car... See more
Company replied
Company details
Written by the company
Aptive Pest Control in Stone Mountain, GA offers dependable residential pest control services designed to protect your home from common Georgia pests. Our local Stone Mountain team provides customized treatment plans to address ants, spiders, cockroaches, rodents, and more. We’re committed to delivering effective solutions and professional service throughout the Atlanta metro area. Serving Stone Mountain and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Call today for a quote and choose a pest control plan that fits your needs.
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
1960 Parker Ct, 30087, Stone Mountain, GA, United States
- 14048825498
We overthink pests so you don't have to.
4.4
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The technician did a great job…
The technician did a great job explaining the process and detailing what he did at my home in Forsyth County, GA
3 July 2025
Reply from Aptive Pest Control - Atlanta
Hi Jackie,
Thank you for sharing your experience! We’re glad to hear that your Aptive service professional took the time to clearly explain the process and detail the treatments performed at your Forsyth County home. Providing thorough communication is a key part of our commitment to delivering exceptional service, and we appreciate you trusting Aptive to protect your home. We look forward to continuing to serve you with care and professionalism!
-Jasmine
No more bugs alive in my home!
I had a large cockroach fly at my face while I was visiting with a friend in my living room. I ducked and it landed on the wall behind me where I crushed it. The very next day a rep from Aptive knocked on my door and they were able to treat that same day. I called them back 2 weeks later to re-treat a couple of spots. Again, they gave very quick service (I think it was the day after I called) 2 weeks later they were due for their scheduled service and they were right on time and happy to treat again. The only bugs I've seen in the house since have been dead. I feel confident that their treatments are working and my home will remain bug free. Thank you Aptive!
11 July 2025
Reply from Aptive Pest Control - Atlanta
Hi Kristen,
Thank you for sharing your story and for trusting Aptive to tackle such an urgent pest issue so quickly! We’re glad our team was able to respond promptly and keep your home protected with consistent, effective treatments. Knowing that you feel confident in our service and that the bugs you’ve seen have been “the last of them” means a lot to us. We appreciate you being part of the Aptive family and look forward to continuing to keep your home comfortable!
-Jasmine
Great service!
I love Aptive’s attention to detail and the quality of service they provide when treating their customers.
2 July 2025
Reply from Aptive Pest Control - Atlanta
Hi Ana,
Thank you so much for sharing your experience! We’re truly proud of our team’s commitment to attention to detail and delivering high-quality service—that dedication is at the heart of everything we do at Aptive. Hearing that it shows in how we treat our customers means a lot to us. We’re grateful to have you as part of the Aptive family and look forward to continuing to provide you with exceptional care and protection.
-Jasmine
Great communication & Product
I've been using Aptive for a few years and have not had an issue with ants getting inside the house like I did with my prior service provider. Urenny did a great job communicating the service provided and the Company does a great job sending service reminders.
8 July 2025
Reply from Aptive Pest Control - Atlanta
Hi Andrea,
Thank you so much for your continued trust in Aptive over the years! We’re so glad to hear that the difference in ant control has been noticeable since making the switch—that’s exactly the kind of long-term impact we strive for. We're also happy to hear Urenny delivered clear communication during your service and that our reminders are helping keep things simple on your end. We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home year-round!
-Jasmine
Service is NOT what you are promised.
Every technician that comes out does things differently. They cut corners & try to do the least amount of work possible. If you want the job done to the level that you were promised when you signed the contract you will have to micromanage them & follow them around to check there work.
It's obvious that this company does NOT have any training systems in place.
8 July 2025
Reply from Aptive Pest Control - Atlanta
Hi Jason,
Thank you for sharing your honest feedback. We're genuinely sorry to hear that your experience hasn’t reflected the consistent, high-quality service Aptive is committed to delivering. Your concerns about inconsistency and the need to oversee treatments are absolutely valid, and they’re not the experience we want any of our customers to have.
We take training and accountability seriously, and your feedback will be shared with our local service leadership so we can make sure better oversight and follow-through are in place moving forward. We’d love the chance to turn things around and restore your confidence in our team—please don’t hesitate to reach out at socialmedia@goaptive.com if there's anything specific you'd like addressed ahead of your next visit. You're a valued part of the Aptive community, and we want to make this right.
-Jasmine
Spider webs were not all removed
Spider web were not all removed. Also, we have lots of spiders they need to be treated and killed.
24 June 2025
Reply from Aptive Pest Control - Atlanta
Hi Jim,
Thank you for your feedback. We’re sorry to hear that some spider webs were missed and that you’re still dealing with spiders around your home. At Aptive, we aim to provide thorough treatments and clear results, and it’s important to us that you feel fully protected. We’d love the opportunity to revisit your property, address any remaining issues, and ensure your home gets the care it deserves. Please don’t hesitate to reach out at socialmedia@goaptive.com—we’re here to help.
-Jasmine
Improvement Pending
Aptive technicians are very thorough with providing their services. There are multiple times I have witness them consistently treat my home with the utmost care and take care of areas of concern. They would bring to my attention of anything that I would need to be aware of. However when it comes to scheduling my treatment, it feels that there is not enough notice or it is at random. Recently, I have received notifications 3 days ahead for the past 3 months where they had to reschedule. Their scheduling and notification system need improvement.
1 July 2025
Reply from Aptive Pest Control - Atlanta
Hi Leonard,
Thank you for highlighting the care and attention our Aptive service professionals bring to your home—we’re glad to hear they’re consistently thorough and communicative. We also appreciate your honest feedback about our scheduling and notification process. We understand how important timely and reliable communication is, especially when planning around your busy schedule. Please know your comments have been shared with our team as we work to improve this experience. We’re grateful to have you as part of the Aptive family and are committed to making your future visits smoother and more convenient.
-Jasmine
I provided instructions to the tech
I provided instructions to the tech, but I'm not sure if everything I asked for was completed. He left within 10 minutes after arriving.
18 June 2025
Reply from Aptive Pest Control - Atlanta
Hi Dianira,
Thank you for sharing your feedback. At Aptive, we want every visit to fully meet your expectations, and we’re sorry to hear that you’re uncertain if all your instructions were followed. We take your concerns seriously and want to ensure nothing is missed during service.
Please feel free to reach out to our team directly at socialmedia@goaptive.com so we can review your requests and address any outstanding needs. We’re committed to providing thorough, attentive care and want to make sure you feel confident and satisfied after every visit.
Thanks again for being part of the Aptive family — we look forward to making this right for you!
-Jasmine
Don’t get what your paid for
Didn’t spray for mosquitoes but twice in a year after I paid for the PRO plan which includes this. Only sprayed indoors once in a year. When you click on the message link to reschedule appointments, they are none available. When I canceled my account through customer service, she offered to send them back out to spray for mosquitoes, but they should have did that each time during warm weather.
20 June 2025
Reply from Aptive Pest Control - Atlanta
Hi Chris,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your mosquito and indoor treatments weren’t completed as expected under your PRO plan—that’s not the level of service we aim to deliver at Aptive. You’re absolutely right that those treatments should have been performed consistently during the warmer months, and the difficulty with rescheduling only adds to the frustration.
We understand your decision to cancel, but we’d still appreciate the opportunity to review your account and see what went wrong so we can improve. Your feedback is important, and we’d love the chance to make things right—whether that means correcting a missed service or learning how to better support our customers in the future.
Thank you again for being part of the Aptive neighborhood. If you’d be open to reconnecting, our team is here at socialmedia@goaptive.com.
-Jasmine
Service with a smile
The service rep showed up and gotto work right away. He covered areas all around the house and yard. He also made sure to close the gate to the backyard after servicing the area.I was satisfied with the service.
9 June 2025
Reply from Aptive Pest Control - Atlanta
Hi Patye,
Thank you for sharing your feedback! We’re glad to hear our service professional arrived ready to work and took care to cover all the necessary areas around your home and yard. Closing the gate is just one of the little things we focus on to show respect for your property. Your satisfaction means a lot to us at Aptive, and we appreciate you being part of our family. We look forward to continuing to protect your home with the same care and attention.
-Jasmine
The professionalism from the techs
31 May 2025
Reply from Aptive Pest Control - Atlanta
Hi Randel,
Thank you for taking a moment to share your experience! We're so glad to hear that our service professionals' professionalism stood out to you—that’s something we take a lot of pride in at Aptive.
We truly appreciate you being part of the Aptive family and look forward to continuing to deliver service you can feel confident in.
-Jasmine
Very good company
There is good communication between clients and techs. They let you know when they will be and that's when they show up. The only issue I have had is one or two of the techs that have shown up had done a really quick poor job around the house. When they do a decent coverage we seem to not have any big issues.
5 June 2025
Reply from Aptive Pest Control - Atlanta
Hi John and Kelsey,
We appreciate you highlighting the clear communication between our team and you—that’s something we work hard to get right. At the same time, we’re sorry to hear that some visits didn’t meet the high standards we aim for. Consistent, thorough service is key to keeping your home comfortable, and we regret any times we fell short.
Your feedback is important, and we’ll be sure to share it with our service professionals to help improve the quality of every visit. Thanks for being part of the Aptive neighborhood and for giving us the opportunity to protect your home.
-Jasmine
Reply from Aptive Pest Control - Atlanta
Hi there,
Thank you for recognizing the attention to detail and personal service our team provides. At Aptive, we believe that caring for each customer’s unique needs is key to effective pest control. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Very professional
Very professional. Listen to what your needs are. I don’t like they sen different people all time. I rather have same person come out.
28 May 2025
Reply from Aptive Pest Control - Atlanta
Hi Sarah,
Thanks for your feedback and for choosing Aptive. We’re glad our team is professional and listens to your needs.
We understand wanting the same service professional each time, and we do our best to accommodate that when possible. Please reach out at socialmedia@goaptive.com if you’d like us to note your preference.
Your satisfaction means a lot to us at Aptive!
-Jasmine
Thanks Tim!
Tim Wilson serviced our property today - he did a great job from start to finish - he let me know when he was on the way - he was very thorough and made sure to address any concerns we had, and he sent photos and an awesome summary of the treatment after it was completed!
29 May 2025
Reply from Aptive Pest Control - Atlanta
Hi Robin,
Thanks so much for sharing your experience! We’re really glad Tim Wilson could provide such a thorough and communicative service from start to finish. At Aptive, we take pride in making sure our team keeps you informed every step of the way and addresses your concerns with care. We’ll be sure to pass along your kind words to Tim—he’ll be happy to hear it! Thanks again for being part of the Aptive community.
-Jasmine
Pests
For inside, pest control has been great
For outside, mosquito control is not so great, mosquitoes still everywhere. Should do an more concentrated spraying
22 May 2025
Reply from Aptive Pest Control - Atlanta
Hi there,
Thanks for sharing your honest experience—we really appreciate it. We're glad to hear the interior pest control has been working well for you! As for the mosquitoes, we totally understand how frustrating it is to still be dealing with them, especially when you’re trying to enjoy your outdoor space. Our treatments are designed to significantly reduce mosquito activity, so if you're still seeing heavy presence, we'd love the chance to reassess and provide a more targeted approach. Feel free to reach out to us at socialmedia@goaptive.com with your account info—we’ll make sure your concerns are addressed and get a plan in motion to help you enjoy a bite-free yard. Thanks again for being part of the Aptive family!
-Jasmine
NOT pet safe or effective products!
Makes 4 of my 6 dogs sick multiple times for up to four days even after allowing to dry for 1.5-4 hours after application! This company's products are NOT pet safe!!!!!! And we still have all the bugs supposed to treat for after 2 spray applications and one granules application between due to still having bugs!
21 May 2025
Reply from Aptive Pest Control - Atlanta
Hi Erin,
Thank you for taking the time to share this with us. We're truly sorry to hear that your pets experienced any discomfort after our treatments -- that's incredibly upsetting, and we know how important it is to keep your furry family members safe and healthy.
At Aptive, we use products that are professionally formulated and applied with great care to meet regulatory safety standards, but every home and pet is different, and we never want you to feel like your concerns are being overlooked. We also understand how frustrating it must be to still be dealing with pest issues after multiple treatments - especially when you're trusting us to help create a healthier home.
We'd really appreciate the opportunity to make this right. Our team would like to review your account in more detail, answer your questions about the treatments used, and figure out the best path forward -- whether that's retreating your property, adjusting the treatment approach, or discussing alternatives that better suit your pets' sensitivities.
Please reach out directly at socialmedia@goaptive.com if you're open to it - we're here to help and want to turn this around for you.
-Jasmine
Reply from Aptive Pest Control - Atlanta
Hi there,
Thank you so much for sharing your experience with us. We're thrilled to hear that your service professional made a positive impression -- being both professional and pleasant is exactly what we aim for at Aptive. It means a lot to know that you felt well taken care of. We're grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the care and respect you deserve!
-Jasmine
My rep was very respectful and helpful
My rep was very respectful and helpful. He had an answer for all of my questions and did a great job.
27 April 2025
Reply from Aptive Pest Control - Atlanta
Hi Angela,
Thank you so much for sharing your experience! We’re thrilled to hear that your service professional was able to provide the answers you needed and delivered such great service. At Aptive, respect and helpfulness are at the heart of what we do, and it’s wonderful to know that your rep embodied those values. We truly appreciate you being part of the Aptive family, and we’ll continue to work hard to keep your home protected!
-Jasmine
Reply from Aptive Pest Control - Atlanta
Hi Sybille,
Thank you for your feedback! We’re so glad to hear that our team was able to meet your expectations with timely and efficient service. At Aptive, we strive to make every visit as smooth and effective as possible, and it’s great to know we’ve succeeded in doing that for you. We appreciate your support and look forward to continuing to serve you!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.