Adam from Aptive Pest Control was outstanding. We’ve had plenty of door-to-door salespeople knock on our door over the years, and we’ve always said no. Adam was different. He took the time to a... See more
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Best pest management company I’ve ever used! We have no annoying insects, no mice, no other rodents….nothing! Customer service is great. I have always spoken to a live person whenever I’ve called, the... See more
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The service technician did a great job and made sure I was totally satisfied. I deducted a star because no time period was set for my service. As I did not want to sit home all day waiting, I called m... See more
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Today I was unable to be here when Steve arrived to service my house and property. He let me know ahead of time when he would be arriving and what he was going to do. He made sure to send me at least... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
245 Roosevelt Rd, Bldg 9, 60185, West Chicago, IL, United States
- 13126354680
We overthink pests so you don't have to.
4.5
Excellent
250 reviews
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Adam from Aptive Pest Control was…
Adam from Aptive Pest Control was outstanding. We’ve had plenty of door-to-door salespeople knock on our door over the years, and we’ve always said no. Adam was different.
He took the time to answer all of our questions, never made us feel pressured, and clearly explained the value of the service. He helped us understand how it could make our summer more enjoyable with fewer mosquitoes and flies, while also protecting our three pups from ticks and fleas.
What really stood out was how personable and genuine he was. He wasn’t pushy at all, just knowledgeable, friendly, and focused on helping us make the best decision. In fact, Adam was the main reason we decided to give Aptive a try.
If the service is anything like the experience we had with Adam, we’re looking forward to being customers. Thanks again for the great experience!
29 June 2026
Unprompted review
Reply from Aptive Pest Control - Chicago
Hi Kevin,
Thank you for such a thoughtful review! We're thrilled to hear Adam made such a positive first impression. Taking the time to answer questions, providing helpful information without pressure, and genuinely looking out for what's best for each homeowner is exactly the experience we want every customer to have.
We're grateful you chose Aptive, and we'll be sure to share your kind words with Adam. We look forward to helping you enjoy a more comfortable summer with your pups, and we're excited to have you as part of the Aptive family!
-Jasmine, Aptive Care Team
My experience with Aptive has My experience with Aptive has been extremely frustrating and disappointing.been…
My experience with Aptive has been extremely frustrating and disappointing.
Aptive sales representative came to my home and offered what he described as a summer trial pest control plan for $45 per month from May through September. Based on that specific offer, I agreed to sign up.
However, when I received the contract, it showed completely different terms: $64 per month and a 12-month commitment. I immediately contacted Collin, who acknowledged the discrepancy and told me he was working to correct it and would send me an updated agreement. No revised agreement was ever provided.
On June 9, I was charged $64, the exact amount I had disputed. When I contacted Collin again, he apologized and promised that a refund would be processed within 1–2 days. The refund never arrived. Since then, my attempts to follow up have gone unanswered.
The situation became even worse when I tried to cancel the service. Aptive informed me that I would have to pay a $199 cancellation fee. As a result, I am being asked to pay:
• $29 initial fee
• $64 monthly charge that I disputed
• $199 cancellation fee
That's a total of $292 for a single service visit under terms that were never represented to me during the sales process.
I have text message records documenting the original $45/month offer, Collin's acknowledgment that the contract terms were incorrect, and his promise to issue a refund. Despite providing this information, Aptive has not resolved the issue.
Customers should carefully review everything before signing and should not rely solely on verbal representations made during the sales process. Based on my experience, I cannot recommend Aptive.
23 June 2026
Unprompted review
Reply from Aptive Pest Control - Chicago
Hi Nagesh,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion you’ve described regarding your account and the communication around your plan details.
We take concerns like this very seriously, and we want to ensure your account is fully reviewed and handled appropriately. We’d like the opportunity to look into the contract terms, billing concerns, and cancellation details you mentioned so we can work toward a fair resolution. Please reach out to socialmedia@goaptive.com directly so we can access your account and investigate this further in detail.
At Aptive, we aim to provide clear expectations and dependable service, and it’s clear we fell short of that here. We appreciate you bringing this to our attention so it can be properly addressed and handled.
-Jasmine, Aptive Care Team
Average
I have two bait stations. I specifically (in a text “written” request) asked that each be filled. Only one was filled. I was very disappointed. I have been a customer for many years.
30 May 2026
Reply from Aptive Pest Control - Chicago
Hi Susan,
Thank you for taking the time to share this and for being a long-time customer of Aptive. I’m sorry to hear that only one bait station was refilled despite your specific request, I understand how disappointing that is.
Please reach out to socialmedia@goaptive.com so we can review your service and make this right, including scheduling a follow-up if needed. At Aptive, we’ve got this handled, and we’ll make sure your concerns are properly addressed moving forward.
-Jasmine, Aptive Care Team
Ants keep returning
Ants keep returning. They don't seem to be able to keep even small ants away. This is even after re-treatment.
26 May 2026
Reply from Aptive Pest Control - Chicago
Hi George,
Thank you for taking the time to share your feedback. I’m sorry to hear that you’re still seeing ant activity, especially after service from Aptive. I understand how frustrating it is when an issue keeps coming back despite treatment.
Ant control can sometimes require follow-up visits depending on colony size, location, and environmental conditions, but we want to make sure your service is actually delivering results. Please reach out to socialmedia@goaptive.com so we can review your account, assess what’s been done, and get a plan in place to address this properly. At Aptive, we’ve got this handled, and that includes making sure persistent issues like this are fully followed through on.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Chicago
Hi Jon,
We really appreciate you taking the time to share this, and I’m sorry to hear you’re still dealing with ants in your kitchen. That’s definitely frustrating, especially after service.
At Aptive, our goal is to make sure your concerns are fully handled and that you feel a real improvement in your home. We’d like the chance to take a closer look at what’s going on at your property and adjust the treatment plan if needed so we can better target the issue. Please reach out to socialmedia@goaptive.com when you can so we can get this properly handled and work toward a better result for you.
-Jasmine, Aptive Care Team
Customer service is their focus
Customer service is their focus. If there is a problem they are quick to respond and resolve!!!!
24 May 2026
Reply from Aptive Pest Control - Chicago
Hi Sue,
Thank you for sharing this! We’re so glad to hear you’ve had a positive experience and that our customer service team has been quick to respond and resolve any concerns.
At Aptive, we believe great service means being responsive and making sure everything is handled quickly and correctly when issues come up. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.
-Jasmine, Aptive Care Team
Aptive is fantastic
Aptive is fantastic! Jon always does a thorough job, and if I ever see insects, they come back and retreat right away. Amazing service all around.
28 May 2026
Reply from Aptive Pest Control - Chicago
Hi Marianne,
Thank you for sharing this! We’re so glad to hear you’ve had a fantastic experience and that Jon continues to provide thorough service. It’s also great to know our follow-up visits have been quick and effective whenever you’ve needed additional support.
At Aptive, we aim to keep pest concerns fully handled and give you peace of mind between visits, with responsive service when anything comes up. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.
-Jasmine, Aptive Care Team
Jame's Excellent Service
Jame is always right on time and very thorough in spraying all of the areas we ask and then some. Even the cracks in the driveway and other small places around the house were completed.
28 May 2026
Reply from Aptive Pest Control - Chicago
Thank you for taking the time to recognize Jame’s hard work, Sara! We’re delighted to hear he consistently arrives on time and goes the extra mile to make sure every area of concern receives attention. From the larger treatment areas to the small cracks and hidden spots around your property, it’s great to know his thoroughness has made such a positive impression as well. It's always a pleasure to treat your home, and we’re grateful you’ve chosen Aptive to help with your pest concerns!
-Alexis, Aptive Care Team
great review of proposed work, great followup!!
After discussion of latest ants and wasps concerns, the Aptive tech followed through with his part, also recommending porch ceiling red cedar ceiling staining/sealing to prevent future wasp and carpenter bee infestations and hive building.
20 May 2026
Reply from Aptive Pest Control - Chicago
Hi Andy,
Thank you for sharing this and for choosing Aptive. We’re glad to hear your service professional took the time to discuss your ant and wasp concerns and followed through with the treatment, along with providing helpful recommendations for prevention.
At Aptive, we aim to make sure both current pest issues and future risks are handled with care and attention, so you feel confident protecting your home long term. We appreciate your feedback and your trust in us!
-Jasmine, Aptive Care Team
Some things seem to have changed
Some things seem to have changed at Aptive. I had to call about scheduling, since none was listed. I don't know if I have the same location servicing my home. The technician went a bit too fast. Overall, the service was "OK," but not as good as I was used to.
21 May 2026
Reply from Aptive Pest Control - Chicago
Hi Lynn,
Thanks for taking the time to share this, and I’m sorry your recent experience didn’t match the level of service you’ve come to expect from Aptive. I understand the frustration around scheduling confusion, uncertainty about your service team, and a visit that felt rushed.
That consistency is important, and what you described isn’t the standard we aim for. Please reach out to socialmedia@goaptive.com directly so we can review your account and make sure everything is properly handled and clarified moving forward. At Aptive, we’ve got this handled, and we want your experience to feel reliable and thorough again.
-Jasmine, Aptive Care Team
Great service
Great service, from the service tech to the office personnel. I have used them since moving into the area and have recommended them and will continue to do so.
20 May 2026
Reply from Aptive Pest Control - Chicago
Hi Judith,
It means a lot to hear that both our service professionals and office team have made a strong impression since you moved into the area. We’re especially grateful for your continued trust and recommendations, that kind of support speaks volumes. At Aptive, we work hard to keep things simple and reliable, with a we’ve got this handled mindset so you can feel confident every step of the way. Thanks for being part of the Aptive community and for taking the time to share your experience.
-Jasmine, Aptive Care Team
I don't have any pests and they made…
I don't have any pests and they made several trips until my voles were eradicated.
19 May 2026
Reply from Aptive Pest Control - Chicago
Hi Anthony,
Thank you for being part of the Aptive family and sharing your experience! We’re glad to hear you’re not dealing with pests now and that our team stayed persistent in addressing the vole issue until it was resolved. That kind of follow-through is exactly what we aim for. At Aptive, we’re here to make sure even the tougher situations are fully handled so you can feel confident your home is protected. We appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
The technician was friendly
The technician was friendly. He listened and got right to work. The results have been good.
19 May 2026
Reply from Aptive Pest Control - Chicago
Hi Dennis,
Thank you for being part of the Aptive family and sharing your feedback! We’re glad to hear your service professional was friendly, attentive, and got right to work, and that you’ve been seeing good results. That combination of responsiveness and effectiveness is exactly what we aim for on every visit.
At Aptive, we’re here to make sure your pest protection is fully handled with care and efficiency so you can feel confident your home is in good hands. We truly appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
Prompt service and reliability over…
Prompt service and reliability over several months. So far, so good with control of rodents and insects around the house and inside of the garage.
19 May 2026
Reply from Aptive Pest Control - Chicago
Hi Mike,
Thank you for sharing this. We’re glad to hear you’ve had prompt, reliable service over several months and are already seeing positive results with rodent and insect control around your home and garage. That consistency really matters when it comes to keeping things under control long term. At Aptive, we take a we’ve got it handled approach so you can feel confident your home is being actively cared for visit after visit. We appreciate you choosing Aptive and trusting us to protect your space.
-Jasmine, Aptive Care Team
They set you up with one price then…
They set you up with one price then raise the price without notification.
9 May 2026
Reply from Aptive Pest Control - Chicago
Hi Ken,
Thank you for choosing Aptive and for sharing your feedback. I’m sorry to hear about your concern regarding pricing and not receiving clear communication around any changes, that’s understandably frustrating and not the experience we want for our customers.
Transparency is important to us, and we take concerns like this seriously so we can review what happened and improve how things are communicated moving forward. Please reach out to socialmedia@goaptive.com so we can look into your account directly and walk through everything with you.
At Aptive, we aim to make every part of your experience clear and fully handled from start to finish, because that’s what we’ve got this handled is all about.
-Jasmine, Aptive Care Team
Excellent work!
Pablo did an excellent job arriving on time, answering my questions, asking me if there’s anything else, and offering to answer questions even if they came up after he left. He was very thorough, and if I could give him a 10 stars out of 10 stars, I definitely would.
16 May 2026
Reply from Aptive Pest Control - Chicago
Hi Dawn,
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear Pablo provided such a great experience by arriving on time, taking the time to answer your questions, and making sure you felt supported even after the visit. That level of thoroughness and care is exactly what we aim for at Aptive.
We’ll be sure to pass your kind words along to Pablo, he’ll really appreciate hearing this. At Aptive, we’ve got this handled, and we look forward to continuing to deliver service that goes above and beyond for you.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Chicago
It's fantastic to hear that you’ve experienced great, consistent service from our team, Elaine. Thanks for taking a moment to share this with us! Providing dependable care treatment after treatment is something we truly strive for, and we're glad you've been satisfied. We truly appreciate you being a part of Aptive and trusting us to handle your pest control needs!
-Alexis, Aptive Care Team
Great customer service
Best pest management company I’ve ever used! We have no annoying insects, no mice, no other rodents….nothing! Customer service is great. I have always spoken to a live person whenever I’ve called, the technician calls me when he’s on his way and texts me what services he provided while here. We’re very happy with Aptive!
12 May 2026
Reply from Aptive Pest Control - Chicago
Hi Len,
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that your home has stayed protected of pests and rodents, and that your experience with both our customer service team and service professionals has been consistently positive. Knowing you can reach a live person, get arrival updates, and receive detailed service notes is exactly the kind of seamless experience we strive for at Aptive.
We truly appreciate your trust in us to care for your home. We’ve got this handled on our end, and we look forward to continuing to keep things protected for you.
-Jasmine, Aptive Care Team
Went above and beyond requested service…
Went above and beyond requested service and addressed an issue we didn’t know he could handle
5 May 2026
Reply from Aptive Pest Control - Chicago
Hi Jim,
Thank you for taking the time to share this kind feedback. We’re really glad to hear your Aptive service professional went above and beyond and was able to take care of an additional issue you weren’t expecting to be addressed. That kind of proactive, thoughtful service is exactly what we aim to deliver every visit.
We appreciate your trust in Aptive, and we’ve got this handled on our end to keep making sure your home is well cared for and any concerns are taken care of along the way.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Chicago
Hi Gabrielle,
Thank you for taking the time to share this. I’m really glad to hear your home has stayed protected and that your experience with Aptive has been a positive one. That kind of peace of mind is exactly what we work hard to deliver.
At Aptive, I’m focused on making sure your home stays protected and any pest concerns are taken care of quickly and thoroughly, because when it comes to your home, we’ve got it handled. I truly appreciate you being part of the Aptive neighborhood and trusting us with your pest control needs.
-Jasmine, Aptive Care Team
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