I have had different representatives to my home! They are always attentive and nice. There service is good and they are willing to return when necessary! There products are pet safe and work! Thank yo... See more
Company replied
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See what reviewers are saying
Im very much happy I didn't see anything crawling inside and out of my house. You guys are awesome and take care the issue. And show an imaged of what is been done. I loved it highly recommend
Aptive as an organization is doing well ,however it all depends on their technician's overall performance The technician by the name of.Anthony is quite a professional person He is detail oriente... See more
Company replied
Our service technician explained how and why he was treating areas inside the house, addressing our flea problem specifically. He also treated for sugar ants and roaches. The technicians are always c... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
8800 Jameel Rd, Ste 100B, 77040, Houston, TX, United States
- 12816096832
We overthink pests so you don't have to.
4.4
Excellent
370 reviews
Asks customers to review
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Im very much happy I didn't see…
Im very much happy I didn't see anything crawling inside and out of my house. You guys are awesome and take care the issue. And show an imaged of what is been done. I loved it highly recommend
14 October 2026
Unprompted review
Everyone i have dealt with has been…
Everyone i have dealt with has been polite and knowledgeable. Give you their comings and going.
Easy to deal work with
28 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good Job Aptive!
I have had different representatives to my home! They are always attentive and nice. There service is good and they are willing to return when necessary! There products are pet safe and work! Thank you Aptive for a service well done!👍🏽🙏🏼
21 May 2026
Reply from Aptive Pest Control - Houston
Hi Bobby,
Thank you for such thoughtful feedback and for your continued trust in Aptive! We’re thrilled to hear that our different service professionals consistently provide the kindness, attentiveness, and quality care you deserve. It’s especially rewarding to know that you’re seeing great results, feel confident about your pets around our treatments, and appreciate the flexibility of our complimentary re-services through the Aptive Promise. We truly appreciate your loyalty and are proud to keep your pest control needs handled while helping you maintain a comfortable home for your entire family, including your furry friends!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Houston
Hi Deborah,
Thank you for the great feedback! We’re glad your Aptive service professional’s knowledge and commitment to excellent service made a positive impression. We appreciate your trust in our team and are happy to keep your pest control needs handled!
-Jasmine, Aptive Care Team
Aptive as an organization is doing well…
Aptive as an organization is doing well ,however it all depends on their technician's overall performance
The technician by the name of.Anthony is quite a professional person
He is detail oriented and comply with his customer needs, I will give him ten out of ten
Hope to see him again for my next service.
29 September 2026
Unprompted review
Reply from Aptive Pest Control - Houston
Hi Asma,
Thank you for sharing such thoughtful feedback about Anthony! We’re glad his professionalism, attention to detail, and commitment to your specific needs made such a strong impression. A 10/10 is wonderful recognition, and we’ll be sure your kind words are shared with him. We appreciate your trust in Aptive and hope Anthony continues to help keep your pest control needs handled on future visits!
-Jasmine, Aptive Care Team
Deceitful Sales tactics!
Sales person doesn't take no for an answer for sure! we were also told they would take care of canceling our old service so we wouldn't have to worry about cancellation fees. We had another company do this for us in the past so we thought it must be common practice, and it was one of the points that helped us decide to sign a contract. They did not honor that selling point! we are now stuck in 2 contracts for different pest control services. we had to pay both companies for services and the cancellation fees for the old service is $280 and if we want to cancel the new service it would be 199$ so we are stuck eating all the costs because they sold us a complete lie! Customer service (if you even want to call it that) did not want to help us and make it right. all they offered was a lame apology about their sales rep "lying" to us and they would "file a complaint" against the sales rep. NEGATIVE 5 STARS!! This company is a joke!
28 September 2026
Unprompted review
Reply from Aptive Pest Control - Houston
Hi Mandy,
We’re sorry the information provided during the sales process did not align with what ultimately occurred, especially when the promise regarding your previous pest control service played a role in your decision to sign up with Aptive. We understand how frustrating it is to now face costs associated with two separate agreements and feel that your concerns were not meaningfully addressed when you reached out for help. Sales expectations should be communicated clearly and accurately. Please reach out to socialmedia@goaptive.com directly so we can review what was represented during enrollment, the account details, and the cancellation concerns and work to get this handled appropriately.
-Jasmine, Aptive Care Team
Thorough
On time, thorough and detailed. She explained everything she did and what to expect.
18 September 2026
Unprompted review
Reply from Aptive Pest Control - Houston
What a great experience to hear about, Jaime! We’re glad your local expert was thorough, kept you informed, and took the time to explain both the service and what you could expect afterward. Thank you for choosing Aptive and taking a moment to recognize the care she put into your visit!
-Alexis, Aptive Care Team
Great service
Our service technician explained how and why he was treating areas inside the house, addressing our flea problem specifically. He also treated for sugar ants and roaches. The technicians are always considerate and professional, wearing shoe covers the entire time they are in the house. He also looked for and treated wasp/hornet nests outside of the house. I received pictures of all the areas where he concentrated his spraying. Aptive always does a thorough job!
27 August 2026
Unprompted review
Reply from Aptive Pest Control - Houston
Hi Rebecca,
Thank you for sharing such detailed feedback! We’re thrilled to hear that your Aptive service professional took the time to explain each treatment and carefully address your concerns with fleas, ants, roaches, and wasps. The professionalism, attention to your home, and thorough documentation you described are exactly the level of care we strive to provide. We appreciate your continued trust in Aptive and are glad to know your pest concerns are being handled with care!
-Jasmine, Aptive Care Team
Took extra money after paying…
Took extra money after paying cancellation
25 August 2026
Unprompted review
Reply from Aptive Pest Control - Houston
Hi Micaela,
Seeing another charge after you believed the cancellation balance was settled would understandably be frustrating. Please reach out to socialmedia@goaptive.com with your service address and the charge details so we can investigate the account history and make sure your billing concern is properly handled.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Houston
Hi Micaela,
We understand how concerning it is to see an additional charge after making a cancellation payment. Aptive would like the opportunity to review your account, confirm what the charge was for, and address any billing errors. Please reach out to socialmedia@goaptive.com with your service address so we can get this handled.
-Jasmine, Aptive Care Team
Great Technician
The tech listened and treated the areas I was concerned about.
21 August 2026
Unprompted review
Reply from Aptive Pest Control - Houston
Hi Jacque,
Thank you for your feedback! We’re glad your Aptive service professional listened carefully and focused the treatment on the areas that mattered most to you. Personalized attention is how we make sure your concerns are properly handled.
-Jasmine, Aptive Care Team
Best experience!
The technician was very informative about what he was doing for us. He was polite and professional. Enjoyed the experience.
7 August 2026
Reply from Aptive Pest Control - Houston
Hi Chris,
It’s great to hear your service professional made the visit both informative and enjoyable! Taking the time to explain the service while being polite and professional is exactly the kind of experience we want Aptive customers to have.
Thank you for choosing Aptive and sharing your experience. We’re glad your home was handled with great communication and care!
-Jasmine, Aptive Care Team
Reported work complete, but was never touched
The contract that was signed and talked about was to be done the scheduled appointment and made heavy concerns on Cicada's in the trees on the property, along with Wasp, Flies and Mosquitoes. This was not done on the first appointment as talked about, but was told it was on the appointment details. The work that was done was watched from a window, to build trust with this company. The job was incomplete with 3 items that were never touched the trees for Cicada's, the fence for the Wasp, and no fly traps inside or outside, but was told he would follow up with the fly traps the following day at 08:30am but was a no show. I have cancelled this contract because of incomplete work that was reported complete.
12 August 2026
Unprompted review
Reply from Aptive Pest Control - Houston
Hi Gary,
We understand how disappointing it is when the service completed doesn’t match what you discussed and expected, especially when specific concerns like cicadas, wasps, and flies were a priority. The missed follow-up only adds to that frustration. At Aptive, we want service expectations to be clear and work to be accurately reported and handled. We appreciate you sharing these details and are sorry we didn’t earn your trust.
-Jasmine, Aptive Care Team
They spray
Thank you trust pilot, for putting me in contact with Aptive website. I was able to reach out, speak with staff and update services as per my needs. Enjoyed their services in the past and look forward to future pest free days. Grateful for "live" staff who, listened and provided support.
31 July 2026
Reply from Aptive Pest Control - Houston
Hi Rudy,
Thank you for sharing your feedback. We’re glad you’re pleased with the treatments themselves, but we understand the frustration of receiving more frequent appointment notifications than you expected and not having an easy way to speak with someone for clarification. Clear expectations around service frequency and scheduling are important.
Please reach out to socialmedia@goaptive.com directly so we can review your Aptive plan, clarify the service schedule you agreed to, and make sure your concerns about future appointments are properly handled.
-Jasmine, Aptive Care Team
He listened to us about where had seen…
He listened to us about where had seen problems.
6 August 2026
Reply from Aptive Pest Control - Houston
We really appreciate you sharing this with us, Linda! Being heard is such an important part of a good service experience, and we’re glad our local expert took the time to listen to where you’d noticed pest activity and focused on the concerns that mattered to you. Thank you for trusting Aptive with your home! We're incredibly grateful to have you with us.
-Alexis, Aptive Care Team
What’s going on?
Ever since my July treatment I have been inundated with hopping type small spiders and with my August visit I was surprised to find 3 roaches inside. Unusual, since nothing has changed in my lifestyle.
23 July 2026
Reply from Aptive Pest Control - Houston
Hi Cindy,
We understand how concerning it is to notice an increase in spider activity after your July treatment and then find roaches inside following your August visit, especially when these weren’t issues you were experiencing before. You’re counting on your Aptive service to reduce pest activity, so we understand why these unexpected changes would be frustrating.
Please reach out to socialmedia@goaptive.com directly with your account information so we can review your recent treatments and the new pest activity you’re seeing. We’d appreciate the opportunity to take a closer look and help get these concerns properly handled.
-Jasmine, Aptive Care Team
Technician did a great job
Technician did a great job, was courteous and very efficient.
28 July 2026
Reply from Aptive Pest Control - Houston
We're so glad to hear your service professional did a great job and provided courteous, efficient service for your home, Burne! We truly appreciate you taking the time to share your experience. It's always a pleasure to handle your pest control needs, and we're grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Javon did a wonderful job of treating…
Javon did a wonderful job of treating both the inside and outside of my house. He made sure to wipe out any area that might lead to more insect infestation. Would highly recommend his services to anyone!
22 July 2026
Unprompted review
Reply from Aptive Pest Control - Houston
Hi Danyaal,
Thank you for your wonderful feedback! We're thrilled to hear Javon provided such thorough service by treating both the inside and outside of your home and taking the time to address areas that could contribute to future pest activity. We'll be sure to share your kind words with Javon and the team. We truly appreciate your recommendation and thank you for choosing Aptive to help protect your home. We've got this handled!
-Jasmine, Aptive Care Team
First off…
First off…. AFTER they came out influx of bugs and fleas. Biggest joke ever! Do not recommend! Way to expensive in the first place and then to have a huge uptick in pests is ridiculous!
27 June 2026
Reply from Aptive Pest Control - Houston
Hi Christy,
Thank you for sharing your feedback. We're sorry to hear you're experiencing increased pest activity after your treatment. We understand how frustrating that is, especially when you expected to see an improvement. This is not the experience we want for our customers, and we appreciate you bringing your concerns to our attention.
Please reach out to socialmedia@goaptive.com directly so we can review your account, learn more about the pest activity you're seeing, and determine the best next steps to address the issue. We'd welcome the opportunity to work with you and help get your pest concerns handled.
-Jasmine, Aptive Care Team
Came out in a day they weren’t…
Came out in a day they weren’t scheduled so had them come back out. Told him we had an issue with a mouse in the pantry and he put the mousetrap outside the house. So now we’re still have a mouse problem inside the house.
9 June 2026
Reply from Aptive Pest Control - Houston
Hi Tracey,
Thank you for taking the time to share this feedback. I’m sorry to hear about the frustration with the timing of the visit and that your pest concern was not fully resolved.
At Aptive, we aim to provide effective and thorough service, and it’s clear we missed the mark in addressing the mouse issue inside your home. Placing traps outside instead of targeting the pantry concern is not the level of care we expect from our team.
We truly appreciate you bringing this to our attention. Please reach out to socialmedia@goaptive.com at your earliest convenience so we can look into this further and make sure your concern is properly addressed and fully handled.
-Jasmine, Aptive Care Team
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