Cathy is the best. Phenomenal communicator and gave me the best customer service I have received in a long time. Was very informative about the gasses and my questions. She was, bar none, THE best... See more
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The technicians providing the services are very efficient, and attentive to details. Friendly and pleasant to work with. Not so good on scheduling issues however. Sometimes just de use to come with... See more
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The technician’s are excellent. I am not happy with the fact that they don’t come monthly..considering they are here for 15 minutes or so. However, they have said that if we see any issues with pest... See more
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I have found APTIVE very helpful in clearing out all of the unwanted bugs, ants, spiders and mice that come around my home during various times of the year. The APTIVE workers are always very nice and... See more
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Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7625 Hayvenhurst Ave, Unit 12, 91406, Van Nuys, CA, United States
- 13238802994
We overthink pests so you don't have to.
4.5
Excellent
319 reviews
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The guy did a great job
The guy did a great job, No feedback on the rodent trap: we have a ground squirrel problem.
14 November 2025
Reply from Aptive Pest Control - Los Angeles
Hi Mark,
Thank you for sharing your feedback! We’re glad to hear that our service professional did a great job and provided helpful service.
We also appreciate you letting us know about your ground squirrel concern. Proper communication about traps and ongoing monitoring is important, and we want to ensure your rodent issues are fully addressed. Please reach out to us at socialmedia@goaptive.com so we can review your situation and make sure your property is properly protected.
Thank you for being part of the Aptive neighborhood. Your feedback helps us continue improving our service and supporting our neighbors.
-Jasmine
Alejandro
Alejandro, Service Technician, was courteous and professional. He alerted me to his upcoming arrival, and he took care of my indoor needs, as well as the normal outdoor service.
12 November 2025
Reply from Aptive Pest Control - Los Angeles
Hi Betty,
Thank you for sharing your experience! We’re delighted to hear that Alejandro provided courteous and professional service while taking care of both your indoor and outdoor needs. At Aptive, we take pride in having service professionals who communicate clearly, provide thorough treatments, and make our customers feel confident in the process.
We truly appreciate you being part of the Aptive neighborhood, and we’ll be sure to pass along your kind words to Alejandro. Thank you for trusting us to care for your home!
-Jasmine
I have called and emailed to ask for…
I have called and emailed to ask for the $150 gift card that was promised to be sent after my enrollment and 90 days after I signed on. After being told by several reps that they would look into it I waited and waited . I called back and emailed and nothing. This is fraud. Your promotions seem to me a lie. I will call back again tomorrow. Probably to be promised it will be looked into again, I’m sure.
Giselle Villalon
30 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Giselle,
Thank you for sharing your experience. We completely understand how frustrating this has been and sincerely apologize for the delay in receiving your gift card. At Aptive, we want every promotion to be clear and honored as promised, and it’s never our intention for our customers to feel overlooked.
We’d like to make this right and personally review your account to ensure the $150 gift card is issued promptly. Please reach out to us directly at socialmedia@goaptive.com so we can confirm your details and resolve this as quickly as possible. We truly value you as part of the Aptive neighborhood and appreciate your patience as we get this handled.
-Jasmine
Lack of Communication Breeds Confusion
(1) I sent an email requesting invoices for services rendered: No response.(2) You sent me an email saying I owed $79.99 I asked the pest rep what was my fee & he said $39.99. I do not understand your billing
process. I would like to cancel future services.
Thank You. Marjorie Rydberg (626) 792-9203 11-11-25
4 November 2025
Reply from Aptive Pest Control - Los Angeles
Hi Marjorie,
Thank you for sharing your experience with us. I completely understand how frustrating it can be when billing details don’t line up and communication falls short. That’s not the experience we want for anyone in the Aptive neighborhood. We want to make sure your account is reviewed so we can clarify your billing history and make sure everything is accurate moving forward. You’ll also receive copies of the invoices you requested so you have full visibility.
Please reach out to us at socialmedia@goaptive.com so we can go over the details together and resolve this quickly. We truly appreciate you being a part of Aptive and the opportunity to make this right for you.
-Jasmine
Excellent customer service
Excellent customer service. Friendly and knowledgeable techs.
1 November 2025
Reply from Aptive Pest Control - Los Angeles
Hi Talia,
Thank you for sharing your feedback! We’re thrilled to hear that our team provided excellent customer service and that our service professionals were both friendly and knowledgeable. At Aptive, we strive to deliver professional, attentive, and effective service at every visit, and it’s wonderful to know our team made a positive impression.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide reliable pest control for your home.
-Jasmine
Prompt, polite and efficient
The technicians are always prompt, polite, and knowledgeable. I have never had a bad experience with one of the active pest control technicians.
31 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Liz,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our service professionals consistently provide prompt, polite, and knowledgeable service. Our team takes pride in delivering thorough and professional care at every visit, and it’s wonderful to know that has been your experience.
We truly appreciate your trust in Aptive and your feedback. It means a lot to our team and inspires us to continue providing top-quality service for every home we protect.
-Jasmine
Reply from Aptive Pest Control - Los Angeles
Hi Traci,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our team was able to clearly explain the service and provide photos of the work completed. Our service professionals take pride in keeping our customers informed and ensuring every visit is thorough and transparent.
We appreciate your feedback and your trust in Aptive to protect your home.
-Jasmine
Reply from Aptive Pest Control - Los Angeles
Hi Fred,
Thank you for sharing your feedback. We’re glad to hear that Ericson provided knowledgeable and professional service. At Aptive, we take pride in our service professionals who deliver reliable, thorough, and customer-focused care for every home.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide outstanding service.
-Jasmine
Reply from Aptive Pest Control - Los Angeles
Hi Vicky,
Thank you for sharing your feedback. We’re glad to hear that you’re always happy with your service. At Aptive, we take pride in providing reliable, thorough, and customer-focused pest control solutions for every home.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide outstanding service.
-Jasmine
Workers are always very polite when…
Workers are always very polite when they come to the house. They let you know in advance when they're on their way and may always address the particular issues that we are having in addition to their normal treatment. I have found them easy to work with, and they have been very effective.
16 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Neal,
We’re so glad to hear that our team has been polite, communicative, and effective in addressing your needs! At Aptive, we strive to provide service that is both thorough and personalized, so it’s wonderful to know that effort has made a difference for you. Thank you for being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
The technician that came to do the…
The technician that came to do the service was fantastic! He did a very good job doing everything I asked and more
21 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Lynn,
Thank you for taking the time to share your experience. We’re thrilled to hear that our service professional was able to exceed your expectations and take care of everything you requested. At Aptive, we take pride in providing thorough, reliable pest control while ensuring our customers feel confident and well taken care of.
We truly appreciate you being a part of the Aptive neighborhood. If there’s ever anything more we can do to assist, please don’t hesitate to reach out.
-Jasmine
Very difficult to reach anyone by…
Very difficult to reach anyone by phone. Very difficult to communicate with employees.
I want to cancel.
Laurel Hiestand (626)484-4427
19 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Laurel,
We’re really sorry to hear you’ve had such a hard time getting in touch with us. That’s definitely not the kind of experience we want our customers to have. We appreciate you bringing this to our attention and want to make things right. Please reach out to our team at socialmedia@goaptive.com so we can assist with your cancellation and make sure everything is handled smoothly. Thank you for sharing your feedback, it helps us improve communication for all our customers moving forward.
-Jasmine
Tristan was knowledgeable and…
Tristan was knowledgeable and throughout. Thank you for helping us keeping the bugs out.
11 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Minh,
We’re so glad to hear that Tristan provided thorough and knowledgeable service! At Aptive, we take pride in helping our customers keep their homes protected from pests while making sure they feel informed and confident in the process. Thank you for being a valued part of the Aptive neighborhood!
-Jasmine
Positive interaction
Like the interaction with the person doing the treatment. The time frame they will be arriving and how they treat what is needed.
17 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Jennifer,
We’re glad to hear that you’ve had a positive experience with our team and appreciate the clear communication about arrival times and treatment details! At Aptive, we take pride in providing thorough, effective service while keeping our customers informed every step of the way. Thank you for being a valued part of the Aptive neighborhood, and we look forward to continuing to protect your home.
-Jasmine
Pleased but not happy
Aptiva techs give a heads up before they arrive. Great! I am at work when they show up so no interior work. Sad. I would like regular drop off of inserts for the indoor bug lights. Not Happening.
8 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Karen,
Thank you for taking the time to share your feedback! We’re so glad to hear that you appreciate the heads-up from our service professionals before they arrive. We know it can be tough to coordinate when you’re at work, and we’d love to make sure you’re getting the full benefit of your service, including interior treatments when possible.
As for the inserts for your indoor bug lights, we appreciate you bringing that to our attention. That’s great feedback, and we’ll be sure to pass it along to our team so we can explore how to better support requests like yours. In the meantime, please feel free to reach out to us at socialmedia@goaptive.com, so we can review your account and find the best way to accommodate your needs.
Thank you for being a valued part of the Aptive neighborhood!
-Jasmine
I cancelled my appointment but the…
I cancelled my appointment but the technician came anyway. My neighbor let her in the back. I'm sure the technician did everything and sent a lot of pictures. However, I asked if she found any mosquitoes and she did not respond.
7 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Marion,
Thank you for sharing your feedback. I understand how frustrating it must have been to have a service professional arrive after you had canceled, and I appreciate your patience in this situation. Our service professionals are trained to complete thorough treatments and document their visits, but I can see how not receiving a response about the mosquitoes would be disappointing.
I’ll be sure to share your experience with our local team so we can improve communication and follow-up moving forward. We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. If you have any questions or need clarification on your recent service, please don’t hesitate to reach out.
-Jasmine
Aptive tech notified me when he would…
Aptive tech notified me when he would arrive. He asked me what concerns I had, and then proceeded to deal with them. Provided pictures of the areas he serviced, completing my scheduled appointment.
9 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Ken,
Thank you for taking the time to share your feedback! We’re delighted to hear that our service professional communicated clearly, addressed your concerns, and provided photo updates of the areas serviced. At Aptive, we take pride in providing thorough, effective pest control while keeping our customers informed and confident in the service they receive.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Reply from Aptive Pest Control - Los Angeles
Hi Colleen,
Thank you for taking the time to share your feedback! We’re glad to hear that our service professionals made a positive impression. At Aptive, we pride ourselves on providing friendly, knowledgeable, and thorough service at every visit. We truly appreciate you choosing Aptive and look forward to continuing to keep your home protected!
-Jasmine
On time and communicative
9 October 2025
Reply from Aptive Pest Control - Los Angeles
Hi Mark,
Thank you for sharing your feedback! We’re glad to hear that our team was on time and communicative during your service. At Aptive, we strive to provide reliable, professional, and attentive service at every visit, and it’s wonderful to know our efforts made a difference for you. We truly appreciate you choosing Aptive and look forward to keeping your home comfortable and protected!
-Jasmine
Reply from Aptive Pest Control - Los Angeles
Hi Garry,
Thank you for sharing your feedback! We’re glad to hear that our team provided good communication during your service. At Aptive, we strive to be attentive, reliable, and professional at every visit, and it’s wonderful to know our efforts made a positive impact. We truly appreciate you choosing Aptive and look forward to continuing to keep your home comfortable and protected!
-Jasmine
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