Jay provided messages before arrival date and the day of service which helped with coordinating time for me to ensure I was there to point out the troubled areas. He was friendly and professional expl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chris was great as well as the other Aptive tech people that have served us the past couple months. They have been knowledgable, pleasant and conscientious people. Unfortunately he didn’t find the s... See more
Company replied
Barron was our Aptive Treatment Specialist yesterday, August 3,2026. He took pictures of where he applied treatment on the exterior of our house and sent them to us via text/email. We were not avail... See more
Company replied
Victoria reach out to us before arriving to see if we had any concerns. She addressed our concerns and even knocked down a wasp nest we didn't even know about. She followed up with a very thorough r... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
16610 W Rogers Dr., 53151, New Berlin, WI, United States
- 12626240344
We overthink pests so you don't have to.
4.3
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Technician was very helpful
Technician was very helpful
My only concern is with the customer service when you try to communicate with them
8 May 2026
Reply from Aptive Pest Control - Milwaukee
Hi Maria,
Thank you for sharing your feedback and for choosing Aptive! We’re glad to hear your service professional was helpful during your visit.
We also hear your concern about your experience with customer service, and we’re sorry that part didn’t meet expectations. At Aptive, we aim to keep everything handled smoothly from service in the home to support on the back end.
We appreciate your feedback as it helps us improve and continue serving you better.
-Jasmine, Aptive Care Team
Alex was here 5/6/2026
Alex was here 5/6/2026 to treat our property for insects, mosquitoes, spiders and mice around the outside of the house, He was pleasant to talk to, professional, and made sure to answer any and all my questions. He made sure to ask if there was any issues or areas of concern and took care any place that might be of concern. Thank You, Job well done!!
6 May 2026
Reply from Aptive Pest Control - Milwaukee
Hi Dawn and Ray,
Thank you for taking the time to share such detailed feedback. I’m glad to hear Alex provided a professional and pleasant experience during your Aptive service visit, and that he took the time to answer your questions, address your concerns, and thoroughly treat the areas around your home. That level of communication and attention to detail is exactly what we aim for.
At Aptive, we want every visit to feel thorough, thoughtful, and reassuring, because when it comes to protecting your home from insects, mosquitoes, spiders, and rodents, we’ve got it handled. I’ll be sure to share your kind words with Alex and the team. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood.
-Jasmine, Aptive Care Team
I appreciate the pictures showing where…
I appreciate the pictures showing where pesticide has been placed and the report from the technician afterward.
30 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Ken,
Thank you for sharing this feedback. I’m really glad to hear that the photos showing where treatments were applied and the follow-up report from your Aptive service professional have been helpful. That level of transparency is something we work hard to provide so you always feel informed about what’s being done at your home.
At Aptive, I focus on making sure you have clear visibility into every visit, because when you can see the work and understand the results, it feels like everything is handled with confidence and care. We truly appreciate you being part of the Aptive neighborhood and trusting us with your home.
-Jasmine, Aptive Care Team
Not happy
Had to have them come 3 times because of ant problems.
Been doing this since June of 2025.
Should not have ant anymore.
Still have a few on Sunday May 3,2026.
26 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Richard,
I can understand how frustrating it must feel to still be seeing ants after multiple visits, especially after being with us since 2025. That’s not the level of results we want you to experience with Aptive, and I hear your concern loud and clear.
We take situations like this seriously, and we want to make sure it’s fully handled the right way. I’d really like to have your account reviewed so we can look at your service history, identify what’s been going on with the ant activity, and make sure we get the right treatment plan in place moving forward. If you’re open to it, please reach out to socialmedia@goaptive.com with your service address so we can take a closer look and get this properly handled for you.
-Jasmine, Aptive Care Team
Informative and effective and responds…
Informative and effective and responds to needs every time
18 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Gary,
Thank you for taking the time to share this, we really appreciate it! It’s great to hear your experience has been consistently informative, effective, and responsive to your needs each time. That’s exactly what we strive for at Aptive.
We focus on making sure every visit is handled with attention, clarity, and care so your home stays protected and your concerns are addressed quickly. Thank you for choosing Aptive, we’ve got this handled for you.
-Jasmine
Technician noticed an influx of ants in…
Technician noticed an influx of ants in a spot they would normally not treat. He treated it for me and I was very appreciative. He explained everything they were going to treat that day and asked if I had any questions or special areas of concern. He was polite, thorough and left pictures on my phone. Great Job!
25 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Karen,
Thank you for taking the time to share this, we really appreciate it! It’s great to hear your service professional was observant, took care of the ant issue, and made sure to explain the treatment plan clearly before getting started. We’re also glad the photos and communication helped you feel informed and confident in the service.
At Aptive, we focus on making sure every detail is handled with care, from spotting unexpected issues to clearly communicating what’s being done so nothing is overlooked. Thank you for choosing Aptive, we’ve got this handled for you.
-Jasmine
Trusted service! ( all around good plant based service!)
Aptive has helped us rid our property of pesky MICE, damaging Japanese Beetles, tiny spiders in our rec room in our lower level, and they do preventative service each ti.e they come! It's been GREAT!
24 April 2026
Reply from Aptive Pest Control - Milwaukee
Thanks for taking a moment to share this with us, John! It’s great to know you’ve seen improvement with the mice, beetles, and spiders, and that the ongoing visits are helping keep things consistently under control. Providing thorough, proactive care with each service is exactly what we aim for, and it’s wonderful to hear that’s been your experience. We really appreciate your trust in Aptive to handle your pest control needs!
-Alexis
Victoria did an excellent job and…
Victoria did an excellent job and provided superior service. She was very detailed, called before arriving, confirmed the purpose of the visit and application, Very professional and service oriented. Would highly recommend her to service your requirements.
24 April 2026
Reply from Aptive Pest Control - Milwaukee
We’re so glad to hear about your positive experience and that Victoria delivered such attentive, detailed, and professional service, Elizabeth! It’s wonderful that she took the time to communicate clearly before the visit and ensured everything was handled with care and purpose. Feedback like this really means a lot to our team and reinforces the standard we aim for every day. Thanks for being the best part of Aptive!
-Alexis
The professional pest control service
On time, clear idea of what he would be doing,
very willing to do cover the area I requested special attention, use of safe chemicals that do not harm other animals like owls or hawks,
get done in a very reasonable amount of time.
Very professional
14 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Ken,
Thanks so much for sharing this detailed feedback, we really appreciate it and are glad to hear your Aptive service professional was on time, clearly communicated the plan, and took care to focus on the specific areas you requested. It’s also great to know you value the care taken with product selection and efficiency while still delivering a thorough service, that’s exactly the level of professionalism we aim for every visit. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.
-Jasmine
Travis
Travis, my Technician, makes all the difference. He answers all my questions, concerns and is very professional....A+
18 April 2026
Reply from Aptive Pest Control - Milwaukee
Thank you so much for taking the time to share your positive experience with us, Tom! We're thrilled to hear that Travis has made such a significant impact with his professionalism and dedication to addressing all your questions and concerns. At Aptive, we pride ourselves on ensuring that every aspect of your service is handled with the utmost care and expertise. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering top-notch service. We look forward to continuing to meet your pest control needs with the same level of excellence!
-Alexis
Polite and thorough employee
Our experience was excellent. The technician was thorough, listened to me and told me what he would do.
16 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Patricia,
Thank you for sharing this, we’re really glad to hear your experience with Aptive was excellent. It’s great to know your service professional took the time to listen and clearly explain the plan before getting started, that kind of communication is exactly how we aim to keep everything handled with care and transparency. We appreciate you choosing Aptive and trusting us with your home!
-Jasmine
Reply from Aptive Pest Control - Milwaukee
Hi Jim,
Thank you for sharing this! We’re glad to hear you experienced fast service with Aptive. Quick response times are an important part of what we do, and it’s great to know we’re keeping things handled efficiently for you. We appreciate you choosing Aptive!
-Jasmine
Reply from Aptive Pest Control - Milwaukee
Thank you so much for taking the time to leave us such a positive review, Dale! We're thrilled to hear that you found our team to be punctual, personable, and professional. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your trust in Aptive to handle your pest control needs!
-Alexis
I like the fact that he takes pictures
I like the fact that he takes pictures of the work he’s doing around my house and also that he sends a text to let me know when he’s on his way, when he pulls up, and when he’s done. I’ve also notice almost zero bugs in my house ever since they started treating my property.
10 April 2026
Reply from Aptive Pest Control - Milwaukee
Thanks for sharing this, Curt! It’s great to hear that the communication updates and photo documentation have made the service feel more transparent and convenient for you. We’re also glad to know you’ve seen such a significant reduction in pests since starting treatment. That’s exactly the kind of result we aim for, and we're grateful to have you as a part of Aptive!
-Alexis
Overcharged me/ should have been $69…
Overcharged me/ should have been $69 instead they changed be $75. Called them and they said I should receive a refund for the overage and I still haven't received it in my bank account
3 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Kirk & Samantha,
Thanks for taking the time to share this, and I’m really sorry for the frustration around the billing and refund delay. I completely understand how important it is to have charges match what was quoted and to receive any promised refund promptly.
At Aptive, we aim for everything on the account side to be clear and accurate, and when a correction is made, it should absolutely be followed through without delay. That’s not the experience we want for you.
We’d like to get this handled for you as quickly as possible. Please reach out to us at socialmedia@goaptive.com so we can review your refund status, confirm the details, and make sure this is resolved right away.
-Jasmine
Services wrong house
My service was done at the wrong house. I have never had an issue till this service. I contacted the office for a refund.
10 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Nikki,
Thanks for taking the time to share this, and I’m really sorry to hear about what happened with your recent service. Having a visit completed at the wrong location is a serious mix-up, especially given your otherwise positive history with Aptive, and I completely understand your frustration.
At Aptive, we expect every service to be completed accurately and at the correct home, so this is not the standard we aim for. I’m glad you’ve already reached out to our office regarding a refund, and we’d like to make sure this is fully reviewed and taken care of properly.
Please know we’re actively working to get this handled and corrected for you, and we appreciate you bringing it to our attention so we can make it right.
-Jasmine
Ryan explained all he was going to do…
Ryan explained all he was going to do and asked and answered all my questions.
10 April 2026
Reply from Aptive Pest Control - Milwaukee
Hi Greg,
Thank you for sharing this thoughtful feedback! We’re really glad to hear Ryan took the time to clearly explain the service and answer all your questions.
At Aptive, we believe transparency and communication are just as important as the work itself, so it’s great to know you felt informed and comfortable throughout the visit. We’re happy to have everything handled in a way that gave you confidence in the service. We truly appreciate you trusting us with your home!
-Jasmine
Reply from Aptive Pest Control - Milwaukee
We really appreciate you taking the time to share this, Shannon! It’s great to hear that our service professional was prompt and friendly during your visit and provided a positive overall experience. Consistent, courteous service is something we truly value. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!
-Alexis
Perfect...
I was not home when the technician arrived at my house. However, he text me that he was here and we communicated by texting back and forth. My neighbor had a conversation with him and the neighbor told me the Tech was really nice..
25 March 2026
Reply from Aptive Pest Control - Milwaukee
Hi Judy,
Thank you for sharing your experience and for being part of the Aptive community! We’re glad to hear your service professional kept you updated while you were away and made communication easy through text. That kind of follow up helps ensure everything is handled smoothly, even when you’re not home.
It’s also great to hear he made such a positive impression on your neighbor as well. Thank you for choosing Aptive and trusting us to help keep things handled around your home!
-Jasmine
It’s always a different technician
It’s always a different technician, so you have to go over the areas of concern.
They never give you a window of arrival time, so you have to waste a day waiting.
One visit is first thing in the morning and the next is late in the afternoon.
25 March 2026
Reply from Aptive Pest Control - Milwaukee
Thank you for taking the time to share your feedback with us, Larry. We sincerely apologize for any inconvenience you've experienced with our service. We understand how important it is to have consistency and clear communication regarding our visits and arrival times. Your comments are invaluable in helping us improve our scheduling process and ensure a more seamless experience for our customers.
We appreciate your patience and hope to provide a more satisfactory service in the future. If there's anything specific you'd like to discuss, please feel free to reach out to us directly at socialmedia@goaptive.com, including your service address. We'd be happy to help in any way we can!
-Alexis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.