Omar and Kevin were my technicians. They were incredible. Omar communicated with me the day before reminding me of my appointment, and then again on the morning of. He called me to let me know when he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using Aptive for the past few years because they have been able to help us avert the unfortunate seasonal influx of ANTS into our home. Based on the shared experience they have collected... See more
Company replied
I have been with Aptive for less than a year and my services have been canceled 7 times. They don't do your service if it is out of the area where they have clients.
Company replied
They are thorough. Always tell me what they are doing before and then letting me know what they covered as they leave. They do a great job and I never have to get service in between my monthly servic... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5039 Commercial Circle, 94520, Concord, California, United States
- (925) 326-6956
We overthink pests so you don't have to.
4.3
Excellent
13 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great monthly maintenance service
The monthly service was done promptly and the staff were friendly, on time and efficient. Happy with the service!
12 May 2026
Reply from Aptive Pest Control - Napa
Hi there,
Thank you for taking the time to share this feedback. We’re really glad to hear your Aptive monthly service was completed promptly and that our team was friendly, on time, and efficient during your visit. That kind of consistent, reliable experience is exactly what we aim to deliver.
We appreciate your trust in us to care for your home, and we’ve got this handled on our end to keep that same level of service going strong for you moving forward.
-Jasmine, Aptive Care Team
Omar and Kevin were my technicians
Omar and Kevin were my technicians. They were incredible. Omar communicated with me the day before reminding me of my appointment, and then again on the morning of. He called me to let me know when he would be arriving. When he arrived he told me exactly what he would be spraying and went over everything. Omar followed up with pictures and review of the appointment afterwards.
12 May 2026
Reply from Aptive Pest Control - Napa
Hi there,
Thank you for taking the time to share this detailed feedback. We’re thrilled to hear Omar and Kevin provided such an incredible experience during your service. Omar’s clear communication, from the day-before reminder to the morning arrival update and walkthrough of the service, is exactly the kind of proactive care we strive for at Aptive. It’s also great to hear you received photos and a full review afterward for added transparency.
We truly appreciate your trust in Aptive, and we’ve got this handled on our end to keep delivering that same level of communication, professionalism, and care for your home moving forward.
-Jasmine, Aptive Care Team
The technician was helpful
The technician was friendly and helpful. He listened to my concerns.
5 May 2026
Reply from Aptive Pest Control - Napa
We love to hear this, Michelle! We’re glad the service professional was friendly and helpful, and took the time to listen to your concerns so they could be handled thoroughly. That kind of attentiveness really helps ensure the service is tailored to your needs. We truly appreciate you choosing Aptive to help protect your home from unwanted pests!
-Alexis, Aptive Care Team
Can recommend.
They are thorough. Always tell me what they are doing before and then letting me know what they covered as they leave. They do a great job and I never have to get service in between my monthly service.
9 May 2026
Reply from Aptive Pest Control - Napa
Hi Tamara,
Thank you for sharing your experience and for choosing Aptive! We’re really glad to hear our team’s thorough approach and communication have made a positive difference for you, from explaining the service beforehand to reviewing what was covered when we leave.
It’s especially great to know you’re not needing any extra service between visits, that’s exactly the consistency we aim to deliver. At Aptive, we work hard to keep everything handled so you can have peace of mind month to month.
We truly appreciate your trust and support!
-Jasmine, Aptive Care Team
Thank You Aptive!
I have been using Aptive for the past few years because they have been able to help us avert the unfortunate seasonal influx of ANTS into our home. Based on the shared experience they have collected over the duration of our customer experience, Aptive has developed a reasonable cadence of visits during the calendar year to keep us pest free indoors all year long!
Thank You Aptive!
29 April 2026
Reply from Aptive Pest Control - Napa
Hi Jonathan,
This is exactly the kind of feedback that makes our day, thank you for choosing Aptive and sticking with us over the years. We’re really glad to hear that the seasonal ant issues have stayed under control and that the treatment schedule has been working well for your home. That consistency is something we put a lot of thought into, so it’s great to know it’s making a real difference for you year-round.
We truly appreciate your trust in our team and the partnership we’ve built over time. At Aptive, our goal is to keep things predictable, effective, and fully handled so you can focus on everything else without pest worries, we’ve got this handled.
-Jasmine, Aptive Care Team
The technician was polite and checked…
The technician was polite and checked in with me and respected my request to avoid a certain area.
17 April 2026
Reply from Aptive Pest Control - Napa
We’re so glad our service professionals have been polite and take the time to check in with you during the treatments, Hillary! It’s also great to know your request to avoid a specific area was respected. Making sure your preferences are followed is an important part of how we aim to provide a comfortable experience, and we're so happy that stood out to you. Thank you for trusting Aptive to handle your pest control needs! We appreciate having you with us!
-Alexis
Reply from Aptive Pest Control - Napa
Hi Ivy,
We’re thrilled to hear Tenon provided a clear plan and delivered exceptional service! At Aptive, we take pride in handling every detail with care and expertise, so you can feel confident your home is protected. Thank you for trusting us, we’ve got this handled.
-Jasmine
I love the text contact before…
I love the text contact before arriving. And if l have any areas of concern, that take care of it! All the techs l had, are very friendly, courteous and do their best, to take care of what l need!
28 March 2026
Reply from Aptive Pest Control - Napa
Hi there,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our text updates and attentive service make things easier for you. At Aptive, we pride ourselves on making sure every concern is handled, and it’s wonderful to know our friendly, courteous team is consistently delivering on that promise.
We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!
-Jasmine
Very professional and informative about…
Very professional and informative about what is being done
26 February 2026
Reply from Aptive Pest Control - Napa
Hi Lisa,
We’re glad to hear our team provided professional and informative service! At Aptive, we make sure every visit is handled with care and clear communication so you can feel confident in your home’s protection. Thank you for trusting us, we’ve got this handled!
-Jasmine
Poor Commitment
I have been with Aptive for less than a year and my services have been canceled 7 times. They don't do your service if it is out of the area where they have clients.
6 March 2026
Reply from Aptive Pest Control - Napa
Hi Ingrid,
We sincerely apologize for the repeated cancellations and understand how frustrating this must be. At Aptive, we take these concerns seriously and are committed to making sure every service is handled reliably and fairly. We’d like the opportunity to review your account and discuss how we can better accommodate your home so future visits meet your expectations. Please reach out to us at socialmedia@goaptive.com so we can make this right.
-Jasmine
Quality customer service with a tech flair
Before each treatment their technician sends a text providing an ETA and ask if there are any areas/issues that need extra attention. The technicians have always been friendly and attentive. I am surprised in this day and age its still possible to get good customer service. After the treatment is done, they send pictures via text so that if you're at work, you can see what they did.
At first I was skeptical if I really needed a professional service since I'm a DIY kind of guy. But after having them for a full year of service, I will be keeping them.
1 March 2026
Reply from Aptive Pest Control - Napa
Hi Lawrence,
We’re thrilled to hear that our team’s communication, attentiveness, and thorough service have made such a difference for you! At Aptive, we make sure every visit is handled with care and professionalism, from addressing your concerns to providing clear updates and photos, so you can feel confident your home is well protected. Thank you for trusting us for a full year, and we’re honored to continue keeping your home protected. We’ve got this handled!
-Jasmine
It works but overpriced for what you get.
I like that for the most part it takes care of the bugs. I do think it’s a bit overpriced and I don’t like how they locked me in to a 2 year contract. I wish they came to treat more often. They only come about once every two months but they charge me $99 per month. If I cancel they will charge me $199.
25 February 2026
Reply from Aptive Pest Control - Napa
Hi there,
Thank you for sharing your feedback. We’re glad to hear our service is helping keep the bugs under control, and we understand your concerns about pricing, contract terms, and visit frequency. At Aptive, we make sure every service is handled carefully and transparently, and we’d like the opportunity to review your account with you to discuss options that work best for your home and your needs. Please reach out to us at socialmedia@goaptive.com so we can address your concerns and ensure your service is handled the right way.
-Jasmine
Much more reasonably priced compared to…
Much more reasonably priced compared to other pest control companies. Customer service and tech services when on site are excellent. I highly recommend Aptive for anyone who wants/needs pest control service without paying top dollar!
23 August 2025
Reply from Aptive Pest Control - Napa
Hi Jake,
We’re thrilled to hear that you’ve had such a positive experience with our team and found our services to be both effective and reasonably priced! At Aptive, we make sure every visit is handled with care, professionalism, and attention to detail so you get top-notch protection without the top-dollar cost. Thank you for trusting us and for recommending our services, we’ve got this handled!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.