The technician, Marvin. He came to the door, after sending a text message letting me know he was on his way, and personally asked if we had seen an improvement since the last service and is there were... See more
Company replied
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See what reviewers are saying
Johnny understood my problem with Brown Recluse spiders and ants. He used the best solutions possible and did a thorough job inside and out. Highly recommend this young man's work. He is certainly an... See more
Company replied
We have termite control stations around our property. The previous owner had some termite activity that had been repaired. When they left the termite stations were removed. I thought that maybe the... See more
Company replied
Great customer service. I don’t feel thier materials work, though. We have ants all over the front and back yard, which I have said here problems from day one, but I continue to find new ant cooonie... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2347 Weldon Parkway, 63146, St Louis, MO, United States
- 13147893169
We overthink pests so you don't have to.
4.3
Excellent
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent communication n service…
Excellent communication n service provided by Cartez.
28 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The technician
The technician, Marvin. He came to the door, after sending a text message letting me know he was on his way, and personally asked if we had seen an improvement since the last service and is there were any areas or issues we specifically needed taken care of. He also explained we were getting into the cooler season. No other technician that I recall has come to the door to speak in person. He was very nice and friendly and his pictures of his work seemed very thorough.
21 September 2026
Unprompted review
Reply from Aptive Pest Control - Saint Louis
Hi Stephanie,
Thank you for the wonderful recognition of Marvin! We’re glad he made your visit feel personal by communicating before arrival, checking in about your results and specific concerns, and explaining what to expect as the season changes. That proactive communication, friendliness, and thorough documentation are exactly what we value at Aptive. We’ll be sure Marvin’s excellent work is recognized. Thank you for trusting him to keep everything handled with care!
-Jasmine, Aptive Care Team
Johnny understood my problem with Brown…
Johnny understood my problem with Brown Recluse spiders and ants. He used the best solutions possible and did a thorough job inside and out. Highly recommend this young man's work. He is certainly an asset for Aptive.
19 September 2026
Unprompted review
Reply from Aptive Pest Control - Saint Louis
Hi Mary,
Thank you for the outstanding recognition of Johnny! We’re glad he listened closely to your concerns with brown recluse spiders and ants and provided a thorough treatment both inside and outside your home. Hearing that you consider him an asset to Aptive is an incredible compliment, and we’ll be sure his work is recognized. Thank you for trusting Johnny to keep your pest concerns handled with care!
-Jasmine, Aptive Care Team
If I could give this company ZERO stars…
If I could give this company ZERO stars I would. 1) High Pressure Sales and their products suck. 2) charges $200 to cancel their crappy services. 3) They didn’t keep up with number of sprays and ended up over charging what I signed up for so do this yourself and have the techs sign your own personal sheet IF you still use them after this review. 4) They are deceptive in how much they are charging you for EACH visit. 5) sales people come by w an iPad and that’s what you sign with no paper trail to see what you’ve actually purchased.
3 September 2026
Unprompted review
Reply from Aptive Pest Control - Saint Louis
Hi there,
We’re sorry your experience with Aptive has left you feeling frustrated and misled. Concerns regarding sales expectations, service frequency, billing, and the terms of an agreement should be communicated clearly from the beginning. Please email socialmedia@goaptive.com with your service address so we can review the service and billing history, along with what was communicated at signup, and work to get your concerns properly handled.
-Jasmine, Aptive Care Team
Marvin the technician explained…
Marvin the technician explained everything that he was going to do and how he was going to do it. He also took pictures of everything he did as he was doing it. He ler me know when he arrived and let me know when he was finish as well. Overall an extremely nice gentleman!
20 August 2026
Unprompted review
Reply from Aptive Pest Control - Saint Louis
Hi Teri,
Marvin clearly made communication a priority throughout your entire visit! We’re glad he explained the treatment beforehand, documented his work with photos, and kept you informed from the moment he arrived until the service was complete.
Thank you for choosing Aptive and for recognizing Marvin’s thoughtful approach. We’re happy to know your service was handled by such a kind, thorough, and communicative professional!
-Jasmine, Aptive Care Team
BLUF
BLUF: Can’t get property serviced, can’t get contract cancelled…
I am disappointed.
Since we cannot seem to get our property serviced, per our contract, nor can we resolve our concerns with Aptive Customer Service Reps, I have posted my grievances on BBB.org and will continue to provide by experience on other online review platforms (Google Maps, Yelp, etc).
Disappointed in the decline since being a customer since 2022.
Review:
5 stars for Omaha, NE
0 stars for O’Fallon, IL (St. Louis Metro East)
We used this service for 2+ years in Omaha, NE. They mostly performed well with their services and we were satisfied.
However,
When we moved to O’Fallon, IL (St. Louis Metro East) in the summer of 2025 and transferred our service to this address. Sadly, the service drastically declined. It is 1 Aug 2026, and we haven’t been able to receive service since April 2026. And yet we can’t cancel without being fined…
We have been customers since 2022, and during a renewal in 2024, we were told we could cancel anytime since we had completed our initial contract. According to representatives, we are wrong in our account of how the renewal pitch was described to us. That’s frustrating because I asked the sale person to repeated that twice when that was spoken and I asked for that to be clarified and repeated right before the phone conversation ended. But now, we are being “held hostage” by a service we can’t cancel nor can we get our property serviced. An appointment is made, only to be rescheduled and then canceled or rescheduled again: repeat since our last service.
Disappointed.
1 August 2026
Unprompted review
Reply from Aptive Pest Control - Saint Louis
Hi John,
Thank you for taking the time to share your experience. We're sorry to hear about the repeated scheduling issues, difficulty canceling, and the frustration you've experienced since transferring your service. We understand how disappointing it is when the level of service you previously received isn't maintained.
Please reach out to socialmedia@goaptive.com directly so we can review your account, discuss your concerns, and work toward an appropriate resolution. We appreciate the opportunity to address your experience and make things right.
-Jasmine, Aptive Care Team
Scheduled 2 appointments
Scheduled 2 appointments, then received messages that they have been rescheduled. Had one no-show appointment returned back to active using a welcome back promotion of $150 gift card and never received it. When called active, I was told that they never put it in on their part. Supposed to get it tomorrow now.
7 July 2026
Reply from Aptive Pest Control - Saint Louis
Hi Robyn,
Thank you for sharing your experience. We understand how frustrating it is to have appointments rescheduled, experience a no-show, and then have to follow up about a promotional gift card. That's not the level of service we want you to receive, and we appreciate you bringing these concerns to our attention.
We're glad to hear your gift card request has now been submitted, and we hope you receive it as expected. If you have any further questions or if anything doesn't go as planned, please don't hesitate to reach out to us directly at socialmedia@goaptive.com. Thank you for choosing Aptive. We've got it handled, and we're committed to providing a smoother experience moving forward.
-Jasmine, Aptive Care Team
Thank you.
Thank you for coming out so quickly and immediately starting the extermination process to eliminate these pesky creatures. Your prompt help is truly appreciated, and I am grateful for your assistance in resolving this problem quickly.
1 July 2026
Reply from Aptive Pest Control - Saint Louis
Hi Ruben,
Thank you for your thoughtful review! We're so glad we could respond quickly and begin addressing the issue right away. Providing prompt, effective service when you need it most is what we strive for at Aptive, and we're happy to know we've got it handled. We truly appreciate your kind words and thank you for choosing Aptive!
-Jasmine, Aptive Care Team
Great technicians!
The technician always asks if there are any specific areas that need to be taken care of.
2 June 2026
Reply from Aptive Pest Control - Saint Louis
Thank you for sharing your experience with us! We're glad to hear that our service professional took the time to ask about any specific areas of concern before beginning treatment. That level of communication helps ensure your pest concerns are addressed and that the service is tailored to your needs.
We appreciate your feedback and are grateful for the opportunity to help protect your home with our service here at Aptive!
-Alexis, Aptive Care Team
Recently Dissatisfied
I have been a customer for close to a year now but the last couple of times they were scheduled to service my property, no one has showed up. I called in and was given another time for them to come so we will see if they show up. The young lady that I spoke to was friendly and polite and she was able to schedule a new time soon then they were planning to come.
2 June 2026
Reply from Aptive Pest Control - Saint Louis
Hi James,
Thank you for taking the time to share your experience and for being an Aptive customer over the past year. We’re sorry to hear about the missed service visits, that’s not the consistency we aim to provide, and we understand how frustrating that must have been.
At Aptive, our goal is for you to feel confident that everything is handled reliably and on schedule, so it’s good to hear our customer service agent was able to assist you promptly and get a new appointment set. We appreciate your patience and your feedback, as it helps us improve.
Please don’t hesitate to reach out if anything else comes up, we want to make sure your upcoming service is fully handled and completed as expected.
-Jasmine, Aptive Care Team
The Products and Services Work!
I’ve been an Aptive customer for many years and have always been happy with the results - no pest issues. The technicians are very polite and always happy to address any special needs I have presented to them.
2 June 2026
Reply from Aptive Pest Control - Saint Louis
Hi Jim,
Thank you for being a long-time Aptive customer and for sharing such thoughtful feedback. We’re glad to hear you’ve consistently had strong results and that our service professionals have been polite and attentive to your needs over the years.
At Aptive, our goal is to make sure your home feels like it’s fully handled so you can stay focused on what matters most. We truly appreciate your continued trust and loyalty, and we’re grateful to have you as part of the Aptive community.
-Jasmine, Aptive Care Team
Very good need easier communication
2 June 2026
Reply from Aptive Pest Control - Saint Louis
Hi Thomas,
Thank you for your feedback, we’re glad to hear you had a very good experience overall with Aptive.
At Aptive, our goal is to make sure everything is handled smoothly from service to communication, so we appreciate you sharing that it could be easier. We truly appreciate you choosing Aptive and taking the time to let us know how we can continue improving your experience moving forward.
-Jasmine, Aptive Care Team
David did a great job
David did a great job. Explained everything. Very courteous and professional.
26 May 2026
Reply from Aptive Pest Control - Saint Louis
Hi Annette,
Thank you for sharing your experience! We're so glad to hear that David took the time to explain everything clearly and provided the courteous, professional service you deserve.
At Aptive, we believe great service is about more than just getting the job done, it's about making sure you feel informed and confident that everything is handled. Thank you for choosing Aptive and for recognizing David's hard work. We appreciate you being a part of Aptive!
-Jasmine, Aptive Care Team
Our tech Marvin was very friendly and…
Our tech Marvin was very friendly and respectful. He did a thorough job and I love the communication and pictures they provide as well of their work outside.
29 May 2026
Reply from Aptive Pest Control - Saint Louis
Hi Cheri,
Thank you for sharing this! We’re so glad to hear Marvin provided friendly and respectful service, and that you appreciated the thorough work along with the communication and photo updates.
At Aptive, we aim to make every visit feel seamless and transparent, with everything handled with care from the service itself to the updates you receive afterward so you always know what was done around your home. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.
-Jasmine, Aptive Care Team
Review
I always appreciate that they let me know when they are on the way. They are also extremely thorough in treating the outside of my home. My technician was very professional and courteous.
22 May 2026
Reply from Aptive Pest Control - Saint Louis
We're grateful you took the time to share this experience with us, Laurie! It's wonderful to hear that the communication before arrival has been helpful and that our service professional provided such thorough treatment around your home. Professionalism, courtesy, and attention to detail truly make a difference, and we appreciate your kind words. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Service not what I was originally sold
The young lady was very sweet. However she told me you dont treat for. Very small insect that is Im my bathroom sinks. She told me my package doesn’t include treament for mosquitoes. Then I saw her getting in the vehicle. I texted her and asked if she was going to treat the interior. Her response was “I didn’t know you wanted it done.”
All of the above have been done previously.
16 May 2026
Reply from Aptive Pest Control - Saint Louis
Hi Pam,
Thank you for taking the time to share this, and I’m glad to hear our service professional was kind during your visit. I’m sorry for the confusion around what was included and the lack of clarity regarding the interior service.
At Aptive, we aim for every visit to be clearly communicated and fully handled so expectations are aligned. We’d appreciate the chance to review your account and get this properly handled. Please reach out to socialmedia@goaptive.com directly so we can look into this and help make it right.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Saint Louis
Hi Scott,
Thank you for sharing this and for choosing Aptive. We’re glad to hear you received good service from our team.
That’s exactly what we aim for at Aptive, making sure every visit is handled with care, consistency, and professionalism so you can feel confident in the service you’re getting. We appreciate your feedback!
-Jasmine, Aptive Care Team
David was careful to listen to my needs…
David was careful to listen to my needs and took time to cover all I requested.
18 May 2026
Reply from Aptive Pest Control - Saint Louis
It's great to hear that David took the time to listen to your needs and carefully handle everything you requested during the treatment, Peggy! Our team values being attentive and thorough to make sure each service meets expectations. We truly appreciate you being a part of Aptive and look forward to protecting your home from unwanted pests for years to come!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Saint Louis
Thank you for taking the time to share this with us, Jack! We’re happy to hear your service professional continues to meet your expectations with excellent, reliable service. Our team takes pride in being consistent and thorough every time we're at your home, and we're so glad your concerns have been handled with the care you deserve. We truly appreciate you being a part of Aptive and look forward to protecting your home from pests for years to come!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Saint Louis
Hi Charles,
Thank you for sharing this! We’re glad to hear your Aptive service professional was polite, efficient, and took the time to keep you informed about the work performed. Clear communication and quality service are exactly what we aim to deliver on every visit.
At Aptive, we believe peace of mind comes from knowing your home is in good hands and everything has been properly handled from start to finish. We truly appreciate you choosing Aptive and trusting us with your home care needs!
-Jasmine, Aptive Care Team
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