Aptive Pest Control - Salt Lake City Reviews 88

Reply from Aptive Pest Control - Salt Lake City

Jun 8, 2026

Thank you for sharing your experience with us, P! We're beyond delighted to hear that Brock took the time to listen to your concerns and went above and beyond to handle your needs. Providing attentive, personalized service is something we strive for, and it's great to know that was reflected this time around.

We appreciate your trust in Aptive to protect your home from unwanted pests!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Salt Lake City

May 29, 2026

Hi Chris,

We really appreciate you taking the time to share this. At Aptive, it’s great to hear the communication was clear from arrival updates through the entire appointment, and that your service professional was friendly while focusing on the areas you needed treated.

That kind of consistency and attentiveness is exactly what we aim for, making sure every visit is straightforward, respectful, and handled the right way from start to finish. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Salt Lake City

May 18, 2026

Thank you for your continued support over the years, Michele! It’s wonderful to hear that the service professionals who visit your home have consistently provided such professional, knowledgeable, and personable service. We’re especially glad you’ve noticed the experience and dedication of our team members, as that truly means a lot. We appreciate you choosing Aptive to handle your pest control needs and are grateful to have earned your trust over the years!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Salt Lake City

May 11, 2026

It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Salt Lake City

May 4, 2026

Hi Bobbie,

I appreciate you taking the time to share this, and I’m sorry to hear your experience hasn’t stayed consistent over time. That’s not what we want for our Aptive customers, especially after starting off on a good note.

We’d really value the opportunity to understand what changed and see if there’s anything we can do to improve your experience before your subscription ends in August. If you’re open to it, please reach out to socialmedia@goaptive.com with your service address so we can review your account history and make sure any concerns are properly handled.

At Aptive, we aim for every part of your service to feel reliable and handled with care from start to finish, and I’d like the chance to help if you’re willing.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Salt Lake City

May 5, 2026

Hi Linda,

We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear our team has been reliable and that the service reports have given you a clear understanding of the work performed, transparency like that is something we really prioritize.

We’re glad the communication has been helpful, and we’ll keep focusing on making sure every visit is consistent, well-documented, and fully handled from start to finish, we’ve got this handled.

-Jasmine, Aptive Care Team

Reply from Aptive Pest Control - Salt Lake City

Apr 30, 2026

We really appreciate your feedback, David! It’s wonderful to know the extra care taken with your outdoor garden shed, both in treating and documenting the hornet, wasp, and yellow jacket activity, stood out to you. Thank you for choosing Aptive and allowing us to help handle your pest concerns. We look forward to continue protecting your home for years to come!

-Alexis, Aptive Care Team

Reply from Aptive Pest Control - Salt Lake City

Apr 21, 2026

Hi Nikki,

Thank you for sharing this, we really appreciate it. It means a lot to hear your recommendation and know you’ve had a positive experience with Aptive. We’ve got this handled, and we’ll keep working to make sure you continue to feel confident and well taken care of every time we visit.

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Apr 13, 2026

Thank you so much for taking the time to leave such a wonderful review, Jill! We are thrilled to hear that you found our service dependable, thorough, and professional. Our team works hard to ensure that every customer receives the best service possible, and your feedback is a great affirmation of our efforts. If you ever need assistance in the future, please don't hesitate to reach out. We're grateful you've chosen Aptive to handle your pest control needs!

-Alexis

Reply from Aptive Pest Control - Salt Lake City

Apr 9, 2026

It's absolutely wonderful to hear that Tucker has been providing you with excellent service and that his attention to detail has made a positive impact, Joline. We understand the challenges that come with living so close to the lake, and we appreciate your patience as we work to manage the insect situation.

It's great to know that the hotter days help reduce the bug activity, and we're committed to finding the best solutions to improve your experience. If there's anything more we can do to assist you, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.

-Alexis

Reply from Aptive Pest Control - Salt Lake City

Apr 8, 2026

Hi Peter,

Thank you for sharing your feedback! We’re glad to hear that your service was completed as planned and that the advance notice and photos helped keep everything clear and transparent.

At Aptive, we take pride in making sure every step of your service is carefully handled, so you can feel confident your home is well protected. We truly appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 25, 2026

Hi Donovan and Deanna,

Thank you for sharing your feedback and for your honesty. We’re glad to hear that our Aptive service professionals have been timely, thorough, and communicative, that’s exactly the kind of experience we aim to provide.

At the same time, I completely understand your frustration with the callback service not meeting expectations since coverage moved to SLC. That’s not the seamless experience we want for you, and we appreciate you bringing it to our attention. We’re committed to making sure your service is properly handled from start to finish, and your feedback will help us improve so that all aspects of your experience meet the high standard you expect.

If you ever need a reservice or have any concerns, please don’t hesitate to reach out to us at socialmedia@goaptive.com. We truly value your trust in Aptive and want to make sure everything is handled for you.

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 25, 2026

Hi Lex,

Thank you so much for your kind words! We’re thrilled to hear that your experience with Aptive and our service professionals has been excellent. Paying attention to detail and listening to our customers is at the heart of what we do, and we’re glad it’s making a difference in your home.

It’s wonderful to know you feel confident in how we handle your home, and we truly appreciate your recommendation. At Aptive, you can always count on us to keep things handled so your home stays protected and comfortable.

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 20, 2026

Hi Laurel,

Thank you for your feedback! We’re glad to hear that our communication stood out to you.

At Aptive, we make it a priority to keep every step of the process clear and handled with care, so you always know what to expect. We appreciate you trusting us to keep your home protected and comfortable!

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 19, 2026

Hi Sarah,

Thank you so much for sharing your experience! We’re thrilled to hear that Will provided such thorough, professional, and attentive service. Our team takes pride in making sure every visit is handled with care, and it sounds like Will truly went above and beyond to make that happen.

We appreciate you choosing Aptive and being part of our neighborhood. Feedback like yours inspires us to keep raising the bar, and you can always count on us, we’ve got this handled.

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 19, 2026

Hi Bob,

Thanks for bringing this to our attention, that’s definitely not the level of detail we want our customers to experience. Taking care of cobwebs around the eaves is an important part of a thorough service, and it sounds like that wasn’t fully handled during your visit.

At Aptive, we take pride in making sure every part of your home is properly cared for, and your feedback helps us do better. We’d appreciate the opportunity to make this right and have a service professional come back out to address those areas and ensure everything is handled the way it should be.

Please feel free to reach out to us directly at socialmedia@goaptive.com so we can get this taken care of for you.

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 16, 2026

Hi Ken,

Thank you for sharing your feedback! We’re glad to hear that our team arrived on time and completed the work as expected. At Aptive, we strive to provide reliable, professional service with every visit, and it’s great to know that our efforts met your expectations.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide high-quality service for your home.

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 10, 2026

Hi Alan,

Thank you for sharing your experience and for recognizing the service professional who completed your treatments. It means a lot to all of us at Aptive to hear when one of our service professionals provides great service.

At the same time, I can understand how frustrating it would be to continue seeing pests around your yard and to then have concerns about billing and locating your agreement. That’s certainly not the experience we want anyone to have, and feedback like this is important so we can take a closer look at what may have happened.

We’d appreciate the opportunity to review your account, look into the billing concerns, and make sure everything is clearly explained and addressed. Please reach out to us at socialmedia@goaptive.com so we can locate your account and work toward getting this resolved.

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 9, 2026

Hi there,

Thank you for sharing your feedback. We’re glad to hear that our service professional listened to your concerns and took steps to target the ant activity around your kitchen sink.

We understand how frustrating it can be to still see ants, even after treatment. Some pests may take a little time to fully respond to treatments, and continued monitoring and communication are key to ensuring the issue is resolved. If you’re still noticing activity, please reach out to us directly at socialmedia@goaptive.com so we can schedule a re-service and address any remaining ants.

We truly appreciate you being part of the Aptive family and giving us the opportunity to keep your home comfortable and protected.

-Jasmine

Reply from Aptive Pest Control - Salt Lake City

Mar 4, 2026

Hi Laurie,

Thank you for sharing your experience. We’re glad to hear that your Aptive service professional did a great job and addressed the areas of concern in your home.

Providing thorough, effective service while making sure our customers feel heard is very important to us. We appreciate you trusting Aptive to protect your home and look forward to continuing to keep your space protected.

-Jasmine