With Aptive close to a year and have No complaints, staff are great very friendly and professional. Great communication they are thorough and explain everything. Good service, always on time, and iss... See more
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On time arrival with prior notification. Stopped by to tell us what he'd be doing and asked if we had any specific requests. Worked quickly and sent us details of what he had done.
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I have been happy with Aptive since the summer of 2025. There was a misunderstanding concerning my services that were put in place at the time of signing up with Aptive. It seems to be rectified, bu... See more
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I have been an Aptive customer since 2022 and have had two unpleasant experiences with technicians and several with billing. My confidence level has been renewed since the last technician, Christays... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7 West Cross St, Ste 7E, 10532, Hawthorne, NY, United States
- 19148255912
We overthink pests so you don't have to.
4.6
Excellent
53 reviews
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Service person Nick was extremely…
Service person Nick was extremely efficient, thorough, polite, and accommodating
15 January 2026
Reply from Aptive Pest Control - White Plains
Hi Richard,
Thank you for sharing your experience! We’re thrilled to hear that Nick provided efficient, thorough, and polite service while accommodating your needs. Delivering professional, attentive, and reliable service is always our goal at Aptive, and it’s wonderful to know that Nick reflected that during your visit. We’ll be sure to pass along your kind words. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate your trust and feedback.
-Jasmine
Workers are very professional
Workers are very professional, communicate well and do a clean job.
14 December 2025
Reply from Aptive Pest Control - White Plains
Hi Marella,
Thank you for sharing your feedback! We’re thrilled to hear that our team is professional, communicates clearly, and provides a thorough, clean job. At Aptive, we take pride in delivering attentive and reliable service to every home we visit.
We truly appreciate you being a part of the Aptive community and look forward to continuing to protect your home.
-Jasmine
I mostly hired them for my Yellow…
I mostly hired them for my Yellow Jacket/Bee problem. I also had some ants, but mostly for the bee problem. They did take care of the ants. However asking several techs to address the bee problem, they all said it was taken care of.
During my 4th of July BBQ, we were inundated with bees. So I called as instructed if there was any problem with any pest. They came back out and "again" said the problem was "taken care of".
So the next BBQ was a few weeks later and yet again, bees everywhere.
So I promptly cancelled them. It cost me $199.00 to cancel. It is what it is.
I say never again
7 August 2025
Reply from Aptive Pest Control - White Plains
Hi there,
Thank you for sharing your experience. I completely understand your frustration, especially when the bee issue you were primarily concerned about wasn’t resolved, even after multiple visits. That’s not the level of service we aim to provide at Aptive, and I truly apologize for the repeated inconvenience you experienced during your BBQs.
While I see that the ant issue was addressed, it’s clear we fell short on the bee problem, and I understand why this led to your decision to cancel. Your feedback is important and will be shared with our team so we can improve how we handle situations like this in the future.
I appreciate you giving Aptive a chance to help with your pest concerns, and I’m sorry we didn’t meet your expectations.
-Jasmine
Apti has been terrific!
Apti has been terrific is identifying and addressing the specific pest issues here. They are extremely communicative and accommodating. ANd, all my bees, waps, yellow jackets, etc. were gone before the summer's end!
2 December 2025
Reply from Aptive Pest Control - White Plains
Hi Deborah,
Thank you for taking the time to share your experience! We’re thrilled to hear that our team was able to identify and address your specific pest concerns, and that our communication and flexibility made a difference for you.
At Aptive, we take pride in providing targeted, effective solutions while keeping your home safe and comfortable. It’s wonderful to know that your pest issues were resolved in time for the summer, we love hearing results like this!
We truly appreciate having you as part of the Aptive family and are always here if you need anything in the future.
-Jasmine
Their people are great 👍
Their people are great 👍. Professional and friendly. Always let me know what they are doing
31 October 2025
Reply from Aptive Pest Control - White Plains
Hi there,
Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our team consistently provides professional, friendly service and keeps you informed every step of the way. Our service professionals take pride in delivering thorough and attentive care, and it’s wonderful to know that reflected in your visits.
We truly appreciate your trust in Aptive and your feedback. It inspires our team to continue providing exceptional service for every home we protect.
-Jasmine
After a yr of monthly treatments
After a yr of monthly treatments, still seeing excellent results. Very happy.
22 October 2025
Reply from Aptive Pest Control - White Plains
Hi Steven,
Thank you for sharing your experience! We’re thrilled to hear that after a year of monthly treatments you’re still seeing excellent results. At Aptive, we take pride in providing consistent, effective service to keep your home and yard protected.
We appreciate you being a valued part of the Aptive neighborhood and look forward to continuing to serve you!
-Jasmine
Reply from Aptive Pest Control - White Plains
Hi Peter,
Thank you for sharing your feedback. We’re glad to hear that Nick provided great service. At Aptive, we take pride in our service professionals who are dedicated, knowledgeable, and committed to delivering a positive experience for every customer.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide outstanding service for your home.
-Jasmine
Reply from Aptive Pest Control - White Plains
Hi Ronelle,
We’re thrilled to hear that our service professionals have been friendly, knowledgeable, and efficient! At Aptive, we take pride in having a team that not only provides effective pest control but also makes sure our customers feel supported and informed. Thank you for being a valued part of the Aptive neighborhood!
-Jasmine
Aptive came through...
10/09/2025 UPDATE: In all fairness, Aptive sent another tech out and they did a great job...
Communication needs to be updated. I work overnights and just having a phone number for communication (no customer service email and no chat) seems ill-advised to say the least.
I'll stick with them for now...
__________________________________________________
I happened to catch the Aptive technician on my home security cameras yesterday.
He completed the entire service on a 5000 sq ft house in under 12 minutes. He skipped a lot of the house. He filled the tank on his equipment with just water from my hose and then sprayed just that water. He’s very good at using his phone to make it appear that he’s done a thorough job.
I reached out to the company via the customer service email only to receive an auto responder stating that Aptive no longer monitors the email address.
I filled out the contact form on their site twice and no one responded.
Save your money and find a local pest control company.
7 October 2025
Reply from Aptive Pest Control - White Plains
Hi Thor,
Thank you for taking the time to share your experience. I completely understand how frustrating it must have been to feel that your service was not completed properly and that your attempts to reach us went unanswered. That’s not the level of service or communication we strive to provide, and I truly want to make this right.
At Aptive, we expect every service professional to provide thorough and effective treatments, and it’s concerning to hear that your visit did not meet that standard. I’d like the opportunity to review your account, ensure accurate notes are in place, and schedule a reservice that fully addresses your home’s needs.
Please reach out to us directly at socialmedia@goaptive.com so we can get this resolved as quickly as possible. We value you as part of the Aptive neighborhood and appreciate the chance to restore your trust in our service.
-Jasmine
Misleading Sales Pitch
Scheduling system lacks integrity and what was promised to sign contract is not what reality in execution is.
1 October 2025
Reply from Aptive Pest Control - White Plains
Hi Frank,
We appreciate you sharing your feedback. We’re sorry to hear that your experience with our scheduling and service did not meet your expectations. At Aptive, we aim for transparency and consistency from the moment a customer signs up, and it’s clear we fell short in your case.
We’d like the opportunity to review your account, clarify any discrepancies, and ensure your concerns are addressed. Please reach out to us at socialmedia@goaptive.com so we can work directly with you to improve your experience. Thank you for being part of the Aptive neighborhood and giving us the chance to make this right.
-Jasmine
Reply from Aptive Pest Control - White Plains
Hi Leigh,
Thank you for sharing your experience! We’re thrilled to hear that our Aptive team was personable, fast, efficient, and friendly. Delivering service that is both effective and approachable is exactly what we strive for on every visit. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home with the same level of care.
-Jasmine
Scheduling problems
They are great but you get an email a few days before they are coming and give no time frame.
17 September 2025
Reply from Aptive Pest Control - White Plains
Hi Rick,
Thank you for sharing your feedback. We’re glad to hear you’ve had a great experience with Aptive, but we understand that the lack of a specific time frame for your service can be frustrating. At Aptive, we want scheduling to be clear and convenient, and your feedback helps us improve. Please reach out to us at socialmedia@goaptive.com so we can discuss ways to make your service notifications more precise and ensure your experience meets your expectations.
-Jasmine
Consistancy
I basically get the same technician who knows what to do and I can trust him to do the job outside when I am not able to be at home.
13 September 2025
Reply from Aptive Pest Control - White Plains
Hi there,
Thank you for sharing your experience with us! We’re so glad to hear that having the same service professional has built trust and consistency for you. At Aptive, we work hard to ensure our customers feel confident in the care we provide, even when you’re not at home. We’ll make sure your service professional knows how much you appreciate his reliability and attention to detail. Thanks for letting us be your partner in keeping your home protected!
-Jasmine
Aptive satisfied customer
The service workers are very caring to your needs, they always come to you before they start the work to explain what they will be doing. They are thorough, professional and friendly. Customer service is also professional and tend to your needs. I’m satisfied with Aptive. Thanks
24 July 2025
Reply from Aptive Pest Control - White Plains
Hi Justina,
Thank you so much for your kind and detailed feedback! We’re delighted to hear that our service professionals take the time to explain their work and address your needs with care and professionalism—that’s exactly what we aim for at Aptive.
It’s equally great to know that our customer service team has met your expectations and supported you throughout. Your satisfaction means a lot to us, and we’re grateful to have you as part of the Aptive family.
If there’s ever anything more we can do to assist, please don’t hesitate to reach out. Thanks again for choosing Aptive!
-Jasmine
We had a situation with a ground nest…
We had a situation with a ground nest of yellow jackets. My wife had been stung and experienced a very severe reaction. The treatment Aptive Pest Control provided appears to have alleviated our problem. The technician was very thorough in explaining how he was going to solve our problem.
23 July 2025
Reply from Aptive Pest Control - White Plains
Hi Jon,
Thank you for sharing your experience. We’re so sorry to hear about your wife’s reaction—yellow jacket nests can be incredibly dangerous, and we’re relieved to know she’s okay and that our treatment helped resolve the issue.
It’s great to hear that your service professional took the time to explain the solution thoroughly and address the problem with care. At Aptive Environmental, safety and clear communication are at the heart of what we do, and we’re grateful you trusted us during such a serious situation.
We’re honored to have you as part of the Aptive family and are here any time you need us. Thank you again for your feedback and for allowing us to help protect your home.
-Jasmine
Reply from Aptive Pest Control - White Plains
Hi Teresa,
We’re so glad to hear you’ve had a positive experience with Aptive! Providing professional service and clear communication is something we truly care about, so it means a lot to know that stood out to you. Thanks for being a part of the Aptive family—we appreciate your trust in us!
-Jasmine
Professional and experienced employees.
The employees are very professional and courteous. They do exactly what they are expected to do and even a little bit more. They take photographs and are in constant communication with me. I appreciate the professional service.
15 July 2025
Reply from Aptive Pest Control - White Plains
Hi Jimmy,
Thank you so much for your thoughtful review! We're thrilled to hear that our team’s professionalism, courtesy, and extra effort have stood out to you. Clear communication and going above and beyond are key parts of the service we aim to deliver every time at Aptive.
We truly appreciate your trust and the opportunity to protect your home. Thanks for being a valued part of the Aptive family—we look forward to continuing to exceed your expectations!
-Jasmine
The technician was communicative
The technician was communicative, sending a text before arriving and then sending photos of the work she did.
16 July 2025
Reply from Aptive Pest Control - White Plains
Hi Elana,
Thank you for sharing your experience! We’re glad to hear our service professional kept you informed every step of the way with advance texts and photos of the work performed. At Aptive, clear communication and transparency are key to providing peace of mind along with effective pest control.
We appreciate you being part of the Aptive family and look forward to continuing to serve you with the same level of care and attention.
-Jasmine
Always on time
Always on time. Always courteous. Always thorough! No more of those spider crickets in our basement or rats in the back yard!
9 July 2025
Reply from Aptive Pest Control - White Plains
Hi Kathleen,
Thank you for sharing your experience! We’re thrilled to hear our team is consistently on time, courteous, and thorough—those are the values we hold dear at Aptive Environmental. It’s even better to know the spider crickets and rats have been taken care of so you can enjoy your home worry-free.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your space with the same dedication.
-Jasmine
Employees always have poor inventory no…
Employees always have poor inventory no zevo
Mouse traps
6 June 2025
Reply from Aptive Pest Control - White Plains
Hi Leesa,
Thank you for your feedback. I’m sorry to hear that our team hasn’t had the specific products like Zevo or mouse traps available during your visits. At Aptive, we strive to come prepared with the right tools and treatments to address each customer’s unique needs.
I appreciate you bringing this to our attention, and I’ll be sure to share your concerns with our team so we can improve inventory availability moving forward. If you’d like, please reach out to us at socialmedia@goaptive.com directly so we can better understand your needs and ensure the right solutions are ready for your next service. We value your business and want to provide the best possible experience with Aptive.
-Jasmine
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