Had a sales person come to our AirBnB home that we were renting and asked to give information about the service. We had used Aptive at our home (but no longer subscribe) and were very familiar with th... See more
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Chase was very pleasant and did an excellent job taking care of our needs. The scheduling department has been horrible! We had been rescheduled six times before we finally had a technician show up at... See more
Company replied
I know they rotate but one in particular is a great girl, Shaunessey from Aptive Environmental, and the co workers always gives us a head ups first. My husband really appreciates this from her, so he... See more
Company replied
The picture are great. The service is very good. Technician seem known able. Phone operater was helpful. I'll recommend Aprive Pest Control highly.
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
10 S Cardinal Drive, Suite 100, 28403, Wilmington, NC, United States
- 19103485384
We overthink pests so you don't have to.
4.3
Excellent
281 reviews
Asks customers to review
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Had a sales person come to our AirBnB…
Had a sales person come to our AirBnB home that we were renting and asked to give information about the service. We had used Aptive at our home (but no longer subscribe) and were very familiar with the service and said we were not interested. He asked again and we said we really werent interested and after the the time he said "I'll bet if it were for free you would be interested"... which I found to be terribly obnoxious and offensive. Aptive should do a better job of training its salespeople. This line obviously is not how you land sales.
31 July 2026
Unprompted review
All good services.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Many things went wrong
Many things went wrong. I was never pre-notified of his coming. He never came to the door when he arrived or when he left. But the best part, was that he sprayed a large area that is not part of my property and spent less time on my property.
29 July 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Joan,
Thank you for sharing your feedback. We're sorry to hear your recent service didn't meet your expectations. We understand how frustrating it is to not receive a pre-arrival notification, have the technician not check in with you, and have concerns about where the treatment was performed.
Please reach out to socialmedia@goaptive.com directly so we can review your service, better understand what occurred, and work toward an appropriate resolution. We appreciate you bringing this to our attention.
-Jasmine, Aptive Care Team
Aptive is dishonest.
The service this last time was fine. Look at notes in my account. I was last told I would be contacted by a supervisor in a couple of days. That was a week ago.
22 July 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Thank you for taking the time to share your feedback with us, Len. We're glad to hear your most recent service went well, and we appreciate you recognizing your service professional's work.
However, we're sorry to hear you haven't received the follow-up you were expecting from a supervisor. We understand how frustrating it is to be told you'll receive a call and then have to continue waiting. Please email socialmedia@goaptive.com with your service address, and our team will review your account and the outstanding follow-up request. Our Aptive Promise is that when something isn't right, we'll put in the work to fix it, and we'd appreciate the opportunity to help.
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
Thank you for your kind feedback, Carmenitha! We're so glad to hear you had a great customer service experience. We truly appreciate you taking the time to share your support and are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
We're so glad to hear your service professional took the time to address your ant concerns and explain everything along the way, Karen! We believe great service includes helping our customers understand what we're doing and why, and we're happy to know that made a difference. Thank you for choosing Aptive to handle your pest control needs with the high levels of care you deserve!
-Alexis, Aptive Care Team
Good communication effective treatment
15 July 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Thank you for your kind review, Daniel! We're so glad you had a positive experience. Clear communication and effective treatments are exactly what we strive to provide, and it's wonderful to know we delivered on both. We appreciate your trust in Aptive and look forward to handling your pest control needs for years to come!
-Alexis, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Eric,
Thank you for your kind review! We're so glad to hear you had a positive experience with our team's prompt service and great communication. We believe keeping our customers informed every step of the way is just as important as providing quality pest control, and we're happy to know that stood out during your visit.
Thank you for choosing Aptive to protect your home. If you ever need anything between scheduled visits, please don't hesitate to reach out. We've got it handled.
-Jasmine, Aptive Care Team
Still not convinced yet
The guy that came out was very nice and informative and listened to our complaints. I just hope they don't charge me this time since they did not hold up to their end of the contract by not coming out when asked to between treatments.
18 July 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Julius,
Thank you for taking the time to share your feedback. We're glad to hear your service professional was friendly, informative, and took the time to listen to your concerns. Providing attentive, customer-focused service is something we value, and we're pleased that was reflected during your visit.
We're sorry to hear about your previous experience regarding service between treatments and understand your concerns. We'd appreciate the opportunity to review your account and discuss what happened. Please reach out to socialmedia@goaptive.com directly with your service address so we can review your service history and work toward a resolution. Your feedback is important to us, and we're committed to getting this handled.
-Jasmine, Aptive Care Team
The picture are great
The picture are great. The service is very good. Technician seem known able. Phone operater was helpful. I'll recommend Aprive Pest Control highly.
15 July 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Edward,
Thank you for the wonderful recommendation! We're delighted to hear you've had such a positive experience with Aptive. It's great to know the service photos, knowledgeable service professional, and helpful customer support all made a positive impression. We truly appreciate your trust and your recommendation, and if you ever need us, we've got it handled.
-Jasmine, Aptive Care Team
Awesome job
I like the way they ask you what type of service you need each time they visit.
25 June 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Cindy,
Thank you for your review! We're happy to hear you appreciate that our service professionals take the time to ask about your specific pest concerns during each visit. Every home is different, and those conversations help us tailor each treatment to your needs.
Thank you for choosing Aptive to help protect your home. We truly appreciate your trust and are grateful for the opportunity to show you we've got it handled. We look forward to continuing to provide you with personalized service at every visit.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Pam and Malcolm,
Thank you for your kind review! We're glad to hear your service professional was friendly and took the time to call ahead before arriving. We know that clear communication and courtesy make for a better service experience.
Thank you for choosing Aptive to help protect your home. We truly appreciate your trust and are grateful for the opportunity to show you we've got it handled. We look forward to serving you again at your next visit.
-Jasmine, Aptive Care Team
The guys came at the time they said…
The guys came at the time they said they would, and did a great job, fast and professional
2 July 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Thomas,
Thank you for your great review! We're so glad to hear our service professionals arrived when expected and provided fast, professional service. We know how important it is to be on time while delivering quality care, and we're happy your experience reflected that.
Thank you for choosing Aptive to help protect your home. We truly appreciate your trust and are grateful for the opportunity to show you we've got it handled. We look forward to serving you again at your next visit.
-Jasmine, Aptive Care Team
Misinformation from the beginning
Misinformation from the beginning with sales, rescheduling never results in tech coming to property, customer service gives false assurance.
1 April 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been so frustrating. Receiving inconsistent information from sales, having rescheduled appointments not take place, and feeling like your concerns weren't fully addressed is not the experience we want anyone to have with Aptive.
We take feedback like yours seriously and would appreciate the opportunity to make things right. Please reach out to socialmedia@goaptive.com directly so we can review your account, look into what happened, and work toward getting your concerns handled. Thank you for bringing this to our attention.
-Jasmine, Aptive Care Team
Your technicians are top notch
Your technicians are top notch! Pleasant, friendly and very willing to do a great job.
19 June 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Donna,
Thank you for sharing your feedback! We’re so glad to hear your service professionals have been top notch, and that you found them pleasant, friendly, and committed to doing a great job.
At Aptive, that kind of positive attitude and effort is exactly what we strive to deliver on every visit. We truly appreciate your support, and we’ve got your pest concerns handled!
-Jasmine, Aptive Care Team
Wonderful
Wonderful, helpful, courteous technicians. They also arrive on schedule! Great company.
11 June 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Barbara,
Thank you for the wonderful review! We're thrilled to hear that our Aptive service professionals have been helpful, courteous, and respectful of your time by arriving as scheduled.
Providing dependable service and a positive customer experience is what we strive for every day. Your kind words let us know we're doing our job well and keeping your pest control needs handled. Thank you for choosing Aptive. We've got this handled!
-Jasmine, Aptive Care Team
Staff checks in to see if there are any…
Staff checks in to see if there are any specific problems to address or if I have questions. Also, tell me what they will be doing as far as treatment is concerned. Staff is courteous and professional.
27 May 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Elizabeth,
Thank you for sharing your experience with Aptive. We’re glad to hear our team has been checking in with you, clearly explaining the treatment process, and providing courteous, professional service.
We really appreciate your trust in us. That kind of communication helps ensure everything is handled the right way for your home, and we’re happy to keep delivering that level of care and clarity on every visit.
-Jasmine, Aptive Care Team
They let us know when they’re coming
They let us know when they’re coming. They take pictures when they’re done and they’re very polite and they do what they say.
31 May 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Charles,
Thank you for taking the time to share this feedback. We’re really glad to hear that the communication, professionalism, and follow-through from our team have made a positive impression during your service with Aptive.
It’s great to know the updates, photos, and overall reliability are working well for you, that’s exactly the kind of experience we aim to deliver. At Aptive, we’ve got this handled, and we appreciate the trust you’ve placed in us to take care of your home.
-Jasmine, Aptive Care Team
Chase was very pleasant and did an…
Chase was very pleasant and did an excellent job taking care of our needs. The scheduling department has been horrible! We had been rescheduled six times before we finally had a technician show up at her house.
7 June 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Christine,
Thank you for taking the time to share your feedback. We’re glad to hear Chase provided excellent, pleasant service while taking care of your needs during his visit with Aptive, but I’m truly sorry to hear about the frustration you experienced with repeated scheduling changes.
That level of rescheduling is not the experience we want for our customers, and I understand how disruptive and disappointing that must have been. Please reach out to socialmedia@goaptive.com so we can review what happened and help ensure your future appointments are handled much more smoothly. At Aptive, we’ve got this handled, and that includes making sure your time is respected and your service experience is consistent from start to finish.
-Jasmine, Aptive Care Team
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