I have ordered second hand table. It came really damaged so i returned it. I am giving high rating because I was pleasantly surprised with customer service and how quickly and smoothly they were answe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good shop, price nice, very fast delivery. I also sent request, and I received fast answer, I think what you can improve is to put more information in description, bcs not everything is cl... See more
Company replied
I recently purchased Oval dining table (180cm) - Walnut colour , and I am beyond impressed with every aspect of it! The color is stunning—exactly as shown in the images. It blends seamlessly... See more
I purchased a dining chair and bar stools, they were very reaosnably priced and incredibly high quality, I have already been complimented on them. Delivery service was ok communication was good, but... See more
Company replied
Company details
Written by the company
AQ-Living.com biedt een ruim assortiment aan huis- en tuinartikelen aan. Je vindt bij ons onder andere meubels, diverse tuinartikelen en diverse dierenverblijven. Maar bijvoorbeeld ook producten voor baby's en kinderen of verlichting en verwarming.
Contact info
Wisent 7, 5236PX, 's-Hertogenbosch, Netherlands
- 0882266308
- info@aq-living.com
- aq-living.com
4.5
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m very disappointed with my…
“I had a very good experience with the customer service team. They followed up thoroughly regarding the wrong dining chair that was sent and did their best to keep the customer satisfied. Their responses were very polite and showed a great sense of responsibility. I truly appreciate their effort.”
2 July 2025
Reply from Aq Living
Dear,
Thank you very much for taking the time to leave a review. First of all, I would like to sincerely apologize for the inconvenience you have experienced in this situation.
We have just spoken over the phone in an attempt to find a suitable solution for you. Unfortunately, you did not agree with the options offered.
Should there be anything else I can assist you with, please do not hesitate to let me know.
Kind regards,
Kiki
Customer Service Team
Reply from Aq Living
Best Michael,
Thank you very much for posting a review. I trust you will enjoy your order and I look forward to welcoming you back to our webshop in the future.
Best regards,
Lindy | Team Customer Service
Reply from Aq Living
Dear customer,
Thank you very much for your positive review. We are pleased to hear that the delivery was on time and complete, and that you are satisfied with our customer service.
We wish you lots of enjoyment with your order and look forward to welcoming you again in our webshop in the future.
Kind regards,
Kiki | Customer Service Team
Quality could be improved
The dining table didn't have a finishing layer (lacquer), meaning the table surface has no shine at all, while it has some cracks on the surface so I gave three stars. However, the client service was really proactive as they reached me quickly and we agreed on how to solve the issue, which is why I finally score it as 4.
24 June 2025
Reply from Aq Living
Dear Milkica,
Thank you for your review. We’re sorry to hear that the tabletop did not meet your expectations. I apologize for the inconvenience!
We have now discussed the matter by telephone, and I hope I have been able to offer you a suitable solution for the situation.
Kind regards,
Lindy | Customer Service Team
Reply from Aq Living
Best Suleman,
Thank you very much for posting a review. I trust you will enjoy your order and I look forward to welcoming you back to our webshop in the future.
Best regards,
Lindy | Team Customer Service
Reply from Aq Living
Best,
Thank you very much for your review. We are glad to hear that the delivery was satisfactory. If you need anything in the future or have any questions, we would be happy to assist you.
Best regards,
Lindy | Team Customer Service.
Seamlessly website and proactive customer service
Right from placing my order and issuing the payment, everything works seamlessly. At first, I ordered a much bigger table, contacted customer service via form on the website, a couple of hours after, I was proposed to return the product and order and another. New order was placed today before 21:00 and the next day, order received. The refund took just 3 days after the first order arrived to their warehouse. Possibily one of the most proactive customer service I have ordered from.
11 June 2025
Reply from Aq Living
Best Kelly,
Thank you very much for this nice review. Glad to hear that you are so satisfied with our customer service. I trust you will enjoy your order.
Best regards,
Lindy | Team Customer Service
A new dining table
Although the wrong item delivered at first, the return and exchange was very smooth and quick. The dining table is really nice and of very good quality. Thank you!!
26 May 2025
Reply from Aq Living
Best A. Sahu,
Thank you very much for taking the trouble to post a review. I am glad to hear that the service was to your satisfaction. I look forward to seeing you again in our shop in the future.
With kind regards,
Lindy | Customer Service Team
Good service.
14 May 2025
Reply from Aq Living
Beste Senait,
Bedankt voor uw beoordeling.
Wat fijn om te horen dat u tevreden bent over onze service.
Wij wensen u veel plezier van uw aankoop! Uiteraard hopen wij u in de toekomst wederom te mogen verwelkomen in onze webshop.
Met vriendelijke groet,
Kiki | Team Klantenservice
Reply from Aq Living
Best Diana,
Thank you so much for writing your review. Glad to hear that you are so satisfied with your purchase and that it met your expectations. I hope you enjoy your purchase and I would be happy to welcome you again in our shop in the future.
With kind regards,
Lindy | Team Customer Service
Perfect Process
The order process was quick and easy and my order was delivered within the specified time frame without any issues.
15 May 2025
Reply from Aq Living
Best Dane,
Thank you very much for your review. We are glad to hear that the delivery was satisfactory. If you need anything in the future or have any questions, we would be happy to assist you.
Best regards,
Lindy | Team Customer Service.
Reply from Aq Living
Beste,
Thank you very much for your review. We are glad to hear that the delivery was satisfactory. If you need anything in the future or have any questions, we will be happy to assist you.
Best regards,
Lindy | Team Customer Service.
I purchased a dining chair and bar…
I purchased a dining chair and bar stools, they were very reaosnably priced and incredibly high quality, I have already been complimented on them. Delivery service was ok communication was good, but not too much flexibility in delivery days and had to help driver carry everything as he was sent alone.
Returned one of the bar stools without any fuss, very easy to use even as an ENG speaker.
14 May 2025
Unprompted review
Reply from Aq Living
Dear Sanusi,
Thank you for your review.
We’re glad to hear you are happy with the quality and pricing of your dining chair and bar stools, and appreciate the compliments you’ve received. We also appreciate your feedback regarding the delivery service and will use it to improve where possible. It’s good to know that the return process was easy and hassle-free for you.
We wish you much enjoyment of your purchase! Of course, we hope to welcome you back to our webshop in the future.
Kind regards,
Kiki | Customer Service Team
Everything as ordered
Everything as ordered. Delivery date on Saturday was punctual. Chairs met my expectations.
18 April 2025
Reply from Aq Living
Best,
Thank you very much for taking the trouble to post a review. I am glad to hear that the service was to your satisfaction. I look forward to seeing you again in our shop in the future.
With kind regards,
Lindy | Customer Service Team
Beautiful table
The table is beautiful. It came without the caps, but they were immediately shipped.
16 April 2025
Reply from Aq Living
Best,
Thank you very much for taking the trouble to post a review. Glad to hear that the situation with the missing parts was resolved to your satisfaction. I trust you will enjoy your order. In the future I would like to welcome you again in our shop.
With kind regards,
Lindy | Team Customer Service
Quality
I received my table earlier than the expected date.
The time factor was accurate.
I like their service.
The table is so beautiful and quality.
15 April 2025
Reply from Aq Living
Dear Sally,
Thank you for your review! We're thrilled to hear that your table arrived earlier than expected and that you're happy with both the service and quality. It's great to know you like your beautiful new table!
We hope you enjoy your purchase! We look forward to welcoming you back to our webshop in the future.
Kind regards,
Kiki | Customer Service Team
Reply from Aq Living
Dear Micheala,
Thank you for your great review! We're thrilled to hear that you’re happy with our fast delivery and service.
We look forward to serving you again in the future!
Best regards,
Kiki | Customer Service Team
Reply from Aq Living
Beste,
Hartelijk bedankt voor het plaatsen van deze beoordeling. Ik wens u veel plezier met de aankoop toe en ik verwelkom u in de toekomst graag wederom in onze webshop.
Met vriendelijke groet,
Marloes
Team klantenservice.
A dinner table
We bought a dinner table. Quality and delivery is good. Price is also fine.
14 March 2025
Reply from Aq Living
Best HS,
Thank you very much for writing your review. Glad to hear that you are so satisfied with your purchase and the price/quality ratio. I hope you enjoy your purchase and hope to welcome you again in our webshop in the future.
Kind regards,
Lindy | Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.