I have ordered second hand table. It came really damaged so i returned it. I am giving high rating because I was pleasantly surprised with customer service and how quickly and smoothly they were answe... See more
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Good shop, price nice, very fast delivery. I also sent request, and I received fast answer, I think what you can improve is to put more information in description, bcs not everything is cl... See more
Company replied
I recently purchased Oval dining table (180cm) - Walnut colour , and I am beyond impressed with every aspect of it! The color is stunning—exactly as shown in the images. It blends seamlessly... See more
I purchased a dining chair and bar stools, they were very reaosnably priced and incredibly high quality, I have already been complimented on them. Delivery service was ok communication was good, but... See more
Company replied
Company details
Written by the company
AQ-Living.com biedt een ruim assortiment aan huis- en tuinartikelen aan. Je vindt bij ons onder andere meubels, diverse tuinartikelen en diverse dierenverblijven. Maar bijvoorbeeld ook producten voor baby's en kinderen of verlichting en verwarming.
Contact info
Wisent 7, 5236PX, 's-Hertogenbosch, Netherlands
- 0882266308
- info@aq-living.com
- aq-living.com
4.5
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 month
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Quick and good quality.
29 May 2023
First things first
First things first, the table was perfect exactly what I wanted, the delivery was fast but that’s where the loss of 2 stars comes from, it was so fast that it seems they didn’t have the time to tell me when it was going to be delivered, I ordered on the Thursday around 11pm and it was delivered on Saturday, if I was informed that this was the plan I’d have been delighted but no contact.
the other problem, they delivered the package to number 2, I live in 45, I have to walk 200 yards and cross a busy road carrying a heavy table when there is a business below me who would have taken it for me in the event I wasn’t home but I wouldn’t have needed anyone to accept it for me if they had told me when it was coming I would have made sure I was home, I didn’t think this even was possible because it said on the website if you buy before 9pm on Thursday you’ll get it next day, and as I bought around 11pm I knew I had missed that window, and it specifically said on the website that they wouldn’t deliver on a Saturday because it was such a heavy item or something, I only found out that the table was delivered on the Saturday because of the honest person who accepted the table, and luckily my telephone number was on the paperwork and it took her to call me and inform me, that’s not on.
But it’s a lovely table so I’ll end the review on a high note.
After posting this review the company contacted me and the issue has been handled well, the best us as customers expect when things go wrong is that the company prove they care enough to resolve the issue and everyone leaves happy, this company have my respect back, and I would order again in future as the table was lovely
It’s a pity the other companies I’ve reviewed on trust pilot don’t take a leaf out of this company’s book, that’s how you solve the problem, and just to make everyone aware they refunded my delivery costs, not a big deal or much money but to me it shows they care about customers to try and resolve the issue. 👏🏻
17 June 2023
Unprompted review
Reply from Aq Living
Dear Ross,
Thank you for posting your review.
We are sorry to hear that the delivery of your order did not go smoothly, this is obviously not the intention. My sincere apologies for this!
I have just had contact with you by telephone and together with you I have come to a suitable solution.
If there's anything else I can help you with, I'd love to hear from you.
Yours sincerely,
Tamara | Team Customer Service
Reply from Aq Living
Dear Haviligi,
Thank you for posting your review.
It is great to hear that you are so satisfied with our service.
We wish you a lot of fun with your purchase!
Of course we hope to welcome you again in our webshop in the future.
Yours sincerely,
Tamara | Team Customer Service
Best goods and on time delivery
4 May 2023
Reply from Aq Living
Dear Soe,
Thank you very much for your review.
It's great to hear that you are satisfied with your purchase.
We wish you a lot of fun with your purchase!
Of course we hope to welcome you again in our webshop in the future.
Yours sincerely,
Tamara | Team Customer Service
Reply from Aq Living
Beste Glenn,
Hartelijk bedankt voor de moeite welke ik heeft genomen voor het plaatsen van een beoordeling. Zojuist heb ik u telefonisch gesproken waarin u heeft aangegeven dat de beoordeling over een andere bestelling bleek te gaan. Onze geleverde tafel is voor u wel naar wens. Ik wens u zodoende veel plezier met de aankoop toe en verwelkom u in de toekomt graag wederom in onze webshop.
Met vriendelijke groet,
Marloes
Top levering
10 April 2023
This was a good experience that I order…
This was a good experience that I order a trampoline from this site.
17 April 2023
Very professional and fast
First you send me a wrong colour but the whole experience was very positive at the end of the day. No problems with exchanging the product and fast transation. Thanks!
16 April 2023
Excellent service
1 March 2023
Very nice product for the right price…
Very nice product for the right price and also very good customer service
14 February 2023
I like the chairs
I like the chairs, the quality is good and they seem solid, also this is the cheapest I could find online for this model. The only inconvenience is that the delivery man didn't bring them to my apartment on the first floor and dropped them on the ground floor. There were 2 big packages of 20 Kg each so I would have appreciated a hand.
8 February 2023
Good Customer service 👍
Update: Some parts of the coat rack came broken, but Customer service has reached out and offered a new one, so they earned their stars because they care for their customers and they fixed the issue, Thanks 👏
7 February 2023
Reply from Aq Living
Dear Mr. Abdurrahman.
Thank you for your review. How sorry to learn that the quality of the coat rack was not to your liking. Following our telephone contact, I hope we have brought the situation to a satisfactory conclusion. If you have any further questions, please do not hesitate to contact us and we will be happy to help you.
Kind regards,
Kiki | Customer Service Team.
Reply from Aq Living
Dear Denise.
Thank you very much for your review.
It's great to hear that everything is to your satisfaction.
We wish you a lot of fun with your purchase.
Of course we hope to welcome you again in our webshop in the future.
Sincerely,
Tamara | Team Customer Service
Reply from Aq Living
Dear Justyna,
Thank you for your review.
It is great to hear that you are satisfied with our service and that your purchase fully meets your expectations.
We wish you a lot of fun with your purchase!
Of course we hope to welcome you again in our webshop in the future.
Sincerely,
Tamara | Team Customer Service
Chairs
They give me defected chairs 4 pc , and also gived 2 extra foot for this chairs ,
After 3 weeks they change all Chairs , I’m very happy…
11 January 2023
Reply from Aq Living
Best Liviu Avram,
We are sorry to hear that your order has been delivered to you with damage. This is of course not the intention, my sincere apologies for this!
I would therefore like to get in touch with you to discuss the situation and to look for a suitable solution together with you. Unfortunately I could not reach you by phone.I would therefore like to ask you to contact us, you can do this on the number: 088 22 66 300.
Kind regards,
Sterre | Team kantenservice
Defect meubels
Value for money!
I got the delivery next day.
If the furniture had problems
You can return it.
9 January 2023
Reply from Aq Living
Beste meneer Malik.
Bedankt voor uw beoordeling. Wat spijtig om te vernemen dat uw fauteuil zitbank een defect bevatte. Naar aanleiding van ons telefonisch contact hoop ik dat we de situatie tot een goed eind hebben gebracht. Mocht u verder nog ergens nog vragen hebben, aarzel dan niet om contact met ons op te nemen dan helpen wij u uiteraard graag verder.
Met vriendelijke groet,
Kiki | Team klantenservice.
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