Aqua Terra24 Reviews 18

Items arrived much later than the estimated arrival time, when they did arrive, I received a wrong item. I mailed them about this multiple times and upon returning I did not receive my money back. I mailed them about this as well. Poor communication, not trustworthy and just scamming. 0/10 not recommended to purchase anything from them. I wish I had read all the bad reviews before buying from them.

I placed an order, waited the 14 days, no updates, after that have written emails and opened multiple tickets but 0 response.

this company has a very poor customer service , they do not reply, no info on site to easily find anything to relate to reply times then sends you links to stuff that cant be found in an aggressive manner, also if your from the UK they wont sell to you because we dont understand taxes, i researched taxes import fees ect before purchase i have a right to cancel an order i asked if its been dispatched if not cancel i was getting no reply apart from when i asked paypal to intervene ,i got a reply then the first line was what is this nonsense, im happy to link email trail of this, again AVOID the money saving is just not worth the savings which for me was only £12 they to me came accross aggressive and seemed to sugest that people from the uk dont understand that we left the EU and we pay extra fees, my reason for asking to cancel was no reply was down to another issue like the amount of time it would have taken to arrive the import fees was around £40, WHY WOULD YOU PURCHASE IF THIS IS THE CUSTOMER SERVICE YOU GET, WOULD NOT LIKE TO THINK WHAT THE PROBLEMS WOULD BE IF I HAD AN ISSUE WITH ITEM.

MY COMUNICATION AS I READ ITS VERY AGGRESIVE IF NOT RACIST/DISCRIMNATING

( ME) can you please reply or i will start a charge back for the funds

What is this nonsense? If you don't know what you need, then think about it before you order anything. The UK is no longer part of the EU, so you will have to pay fees and VAT. It is also rude of you to claim that you called us. No calls from the UK since December 29. 25.

Think carefully before you order anything. It's nonsense that you called us. There hasn't been a single call since December 29. So be careful, it could be a scam.

Stay on your island and don't order anything from the EU.

(ME) oi don't be so rude I've sent you 2 critical tickets with no reply ive not said any phone call was made, your attitude is disgusting if not racist

opened tickets they got closed with no replys.

(ME) where is my refund? or item? try and be polite.

No one works in our office on weekends. Requests will be processed starting Monday.
It's your own fault if we react indignantly, because you called us fraudsters on PayPal, which is nonsense in itself, because a fraudster must do something intentionally and will certainly not offer a secure payment, as we do.
We now stopping selli.g to the UK, as it seems that the people still do not understand that they are no lobger part of the EU and must pay the custom clearance, duty and UK VAT.

(ME) if you dont reply to paying customers then expect some suspicion. Saying your a scamer and getting no reply and asumeing it could be scam are two different things just because you offer secure oayment dont mean its not a scam maybe go on s scam education course if you send the item good, if you refund me even better. For this attitude im going to make my.mission to leave the worst reviews i can where i can, now grow up dont ignore people and expect a good outcome bye bye mr grumps

(ME) CANCEL MY ORDER THEN, ITS THAT SIMPLE, i don't mind paying taxes as it goes to my government, never had an issue with the import/taxes/vat etc just an issue with your company, its that simple. and to see your true colours to people who pay you money is terrible i do know what i was ordering i do know about import taxes i can even supply the tax code for import fees, i done my homework first using you just saved me £12 that's all, wish i hadn't bothered. go ahead cancel my order then we both happy. cant wait to
leave those reviews your customer service is awful.

was finally refunded after the abuse.

Aqua-Terra24.de ignored all of my attempts to contact them for weeks after placing an order — no replies to email, phone calls or their own ticket system keeping me in the dark about my order. They only reacted after I requested a refund through my bank and even then their response was hostile and antagonistic rather than helpful. Instead of acknowledging their lack of communication, they chose to blacklist me and even my country, which is both unprofessional and unreasonable.

Unfortunately, my experience echoes many of the negative reviews already posted. I now wish I had read them beforehand and taken their advice.

Half of month trying to receive package , asked to have the package delivered told me that the parcel needs to be packed? Ok that's not my issue , pack the parcel ?
Then asked why suddenly they have posted but tracking number is saying not collected . Week later ...
So I asked again and then they told me they have proof. ....
And can't provide it. Then very unprofessionally telling me that the PayPal case won't speed process. ...
Parcel never handed over...stay away.