Aquabathrooms Bristol Reviews 

Poor survey, poor workmanship
Richard did our survey but missed important details and underestimated the tiling time by 150% - seems unqualified to quote for such jobs?

The standard of workmanship from the "fitter" was poor throughout, very rushed, and I bet there's no way he would accept the same standard in his own house?

Avoid!

Further update: After hearing about the issues, Richard came back to discussed the issues. He agreed the work was not to the standard he would expect and apologised - which was much appreciated. He tidied things up as best he could. Aqua have also refunded us for the work that wasn't done or shouldn't have been charged for.

Update after response:

During the survey, everything we wanted was possible and easy! When it came to it everything seemed difficult and compromised. The survey did not spot a wall hung vanity unit may not have been appropriate (which would have been apparent by simply looking in a cupboard). The shower waste was too high for the floor mounted shower tray in our design. I think this could possibly have been spotted, or, resolved if the fitter had allowed themself the proper prep time? I spoke to friend who had their bathroom done, and the fitting company sent an electrician to check the electrics ahead of the work. Leigh did not check, or even mention the electrics - if he had, I would not have had a clue but would absolutely made sure I found out. However, is this sort of thing why you get "professionals" in in the first place? The electricians turned up on day one but could not do anything as we didn't have an RCD, and the lighting circuit was not up to spec. We had to have nearly £2000 worth of rewiring done before the bathroom could be connected up. Although it does state on the contract the the wiring needs to be right, a bit of help would have been nice, and also some warning - we would have had the option of not going ahead, scaling back the design, or at least avoiding the chaos of trying to get it done on the fly trying to keep the project going.

There was planned 3days work prior to the tiler arriving. Due to a broken down van, and his son's cricket match this was squeezed into a day and half, becoming increasingly rushed. The shower have been tray was hastily glued down with plasterboard adhesive (not siliconed, or sand/cement as per the manufacturers instructions), and had to be lifted again as the fitter remembered the plumbing had only been push-fitted. As far as I could see no tanking was carried out (despite being on the job sheet). The toilet was not screwed to the floor or wall - the bowl and cistern were only siliconed in - not sure if this is an industry standard now? My concern is that if we have issues with any of the products the warranty may be void? Patching of the plaster was included in the quote (a full skim, or dry-lining would have been chargable), yet the fitter got a plasterer in to do some rough patching who I was expected to pay directly. The cost of hiring a core-cutter was added to the bill. I realised the wrong valves had been supplied (not by Aqua) for our radiator and I got them changed. I found the fitter had already looked at valves but didn't realise they were wrong and had planned to do some Heath Robinson pipework (which would have been visible) to bodge them in. Though he denied it, I'm convinced he broke our nearly £1000 cabinet - I have no proof but my wife and I checked it on delivery and there was no sign of it. (it's difficult to see how it wouldn't have been spotted during fitting?

During every compromise I felt trapped and coerced as I have limited knowledge to argue the toss.

The fitter had his own fitting company and worked for Aqua ad-hoc, presumably as, for whatever reason, does not have a full order book himself? I was told by the office that "both our own tilers were unavailable" so that's where that comment came from.

Aqua's office was hard to get hold of (once the deposit had been paid).

I spent hours project managing, and grafting on this refit myself, and don't know what it would have ended up like if I hadn't.

I would suggest, rather than boasting 25 bathrooms a month, you focus on 10 or 15, with a core of permanent employees whose work you can depend upon?

P.s. Aqua's own tilers were unavailable when it came to it and they got someone in they don't usally use. This was probably a godsend, as Rich, of Fine Lines tiling was excellent! A proper tiler - I would recommend him 100%

We had our ensuite renovated in May 2025. So feel it's a good time to review after a couple of months of use.

It was great from start to finish. Eddie & Finn were our fitters and both lovely to work with.

On time, really professional and knowledgeable. Both of them listened to what we wanted and gave some great suggestions along the way. Did a great job with the tiling, ensuring each tile flowed seamlessly into the next. It's one of my favourite rooms!

They also tidied up at the end of each day (important as we still had to live in the house and have 2 young kids).

If you're after someone reliable, I would definitely recommend getting in touch with Aquabathrooms.

We had Aquabathrooms do a family bathroom and utility room. Fantastic service & Communication before & during the build. The installers (Nathan &Sean) were very helpful with any changes & upfront about what the costs would be . Job well done ! Very pleased.

Excellent after sales service. We had a small problem with cracked grouting on floor tiles laid a year ago. Aqua sent someone round to fix it. No problem. We are pleased.

great service using top rate products and fitters, everything was done quickly with minimum fuss or disruption, the finished bathroom shower and area was at a very high standard and working extremely well, thoroughly recommend this company

It was a pleasant experience from start to finish. Initial consultation from Mark makes me want to go for aqua bathroom as he answered all of my questions in great details and he spent a lot of time measuring the bathroom carefully. Leigh has great communication throughout process answering all my queries promptly. Installer Eddie and his team were just incredible. He was friendly, professional and hardworking. More importantly he was so efficient. He managed to renovate the whole bathroom in about a week!! In addition, great communication throughout project as I was not at home most of the time. The standard of quality of work was high. I am very happy with the final result. One of the item is not arriving until a later date and Eddie is willing to come back to install the last item for me when it arrives.
He is going above and beyond for their customers. I would strongly recommend aqua bathroom especially team Eddie!

Great to work with. Went out of their way to help me and do that bit extra. Helped solve problems. Highly recommended.

Excellent service. Had full bathroom refit. Aqua bathrooms kept me up to date with everything and were able to fit dates around my schedule. Fitter was excellent and everything was completed in the timescale that was agreed. Everything was cleaned and all rubbish removed. A very stress free experience.

From start to finish it has been a flawless service, from Marks original consultation through to Eddie and his fabulous team installing, Eddie was a pleasure and professional throughout and with Leigh answering all my questions we have ended up with our dream bathroom. James, Bristol

great company

I was introduced to Aqua Bathrooms via Total Bathroom at Bath. The bathroom purchased via Total, fitting arrangements via Leigh at Aqua.
Leigh makes the process stress free and allocated me a fitter, Duncan Rea.
This guy is well worth waiting for if he’s unavailable at the time you want your bathroom done. WAIT UNTIL HES AVAILABLE!
He works like a Trojan, doesn’t drop. He’s meticulous for detail and so willing and happy to explain why he is doing things and the advantages at having done so.
As a bonus, he’s a breath of fresh air to have around, such a sense of humour and we laughed lots and moaned! I love a moan.
The clincher was Douglas the Labrador took to him immediately and 10 minutes before arrival would sit patiently waiting.
This guy is top notch.
Thank you Aqua Bathrooms, you said I was in safe hands and 100% I was.

The installers Nathan and Shaun were totally professional. The experience was completely stress free and we are delighted with the bathroom they have left us with. I can’t praise them enough for everything.

The fitter was so tidy and done everything I asked

Excellent standard of work from Liam and Tyler. Both were diligent and just really nice guys. There were delays due to unforeseen circumstances but both showed flexibility to see the project through. I would highly recommend both these guys and Aquabathrooms who were supportive from the start and throughout.

Having our bathroom installed by Aquabathrooms was a really positive experience. Eddie and his team were absolutely brilliant - quick, efficient and very hard working. The organization of skilled professionals coming in on various days was seamless and very well coordinated and all the work was completed to a very high standard. They were friendly, helpful and very flexible, for example when the shower we ordered didn’t arrive at the right time - and they always made sure we were left with a working loo throughout the refurb!!

I can’t rate this company highly enough.

Leigh put up with some really stupid questions from me. Rich installed everything beautifully. Sometimes I just sit on my new toilet and stare at it all. Recommend!

We decided to change to a walk in shower for safety reasons. The team of Eddie and Louis did a very good job. Very tidy and polite. We will recommend aquabathrooms. Thank you Andrew and Jan Craddy

From start to finish the bathroom installation was carried out to a very high standard and to schedule - Matt and his brother were able to advise and modify as the installation was carried out - I would definitely recommend these guys to anyone considering a bathroom installation - thank you guys -Tony

Excellent installation provided by Aqua Bathrooms. Job was completed on schedule and Richard, the fitter, did a first class job with real attention to detail and he made sure he communicated with us throughout the fitting of both bathrooms. Would highly recommend.

I can't recommend Aquabathrooms enough. The experience was so easy from start to finish. The initial survey was detailed and ensured I was clear on what to expect and what the end product would be. I was then informed by the back office of a date for installation. The fitter then handled every element of a complete rip out and refurbish of my ensuite. He was very polite and professional and the finished product was fantastic. Shame someone else done my bathroom a couple of years back, as they were good, but nowhere near the level of detail.