We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish we had brilliant service. Everything promised was delivered. All the components arrived the day before. Stacey worked quietly and efficiently and finished installing the shower cu... See more
Company replied
We were absolutely delighted with the whole installation.we were kept informed there was no mess everything cleared & taken away. Your team that did the checking and measurements & the installer were... See more
Company replied
Work was carried out on the arranged date and all finished the same day including new wash basin and toilet. All rubbish was collected the following morning. Good standard of workmanship. Early days... See more
Company replied
Company details
- #40 of 71 best companies in Mobility equipment supplier
Contact info
United Kingdom
- aquability.com
4.7
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great walk-in bath from a customer-friendly company.
The rep was very informative and helpful, the walk-in bath components were delivered without any problems, and then beautifully installed in one day, and the old shower base etc. subsequently collected. The bath works perfectly, and the company are a pleasure to deal with. They were able to provide a tub with the door positioned to avoid our toilet bowl.
7 October 2025
Reply from Aquability
Dear Ernest,
Thank you very much for this wonderful feedback. We really appreciate you taking the time to review Aquability and we're so pleased to hear that the installation by George went smoothly and that our sales advisor, David was helpful and informative. It was a pleasure to serve you and we hope that are really enjoying the benefits of your new walk-in bath. Thank you again for your custom and support.
Kind regards,
The Aquability Customer Service Team
Good quality and good installation
Right from receiving the brochure to making an appointment to installation it went smoothly and at a good speed. Our fitter, Stacy was quick and cleaned up after himself and kept us informed as to what he was doing. Would highly recommend AquAbility to family and friends. Well done !
Valerie Perrett KENT
9 October 2025
Reply from Aquability
Hi Valerie,
Thank you so much for this lovely review! We're absolutely delighted to hear that you are happy with the new shower and with the service you received from Aquability.
Thank you also for the kind words about our installer, Stacy, which we will be sure to pass on.
We really appreciate your feedback and the recommendation.
Warm regards,
The Aquability Customer Service Team
New shower installation. fitter who worked nonstop…
Very pleasant fitter who worked nonstop to fit the shower. Everywhere was clean and tidy when he left, and the following day all rubbish was removed. Sliding door squeals a little, but hopefully this will cease as the unit is used more.
14 October 2025
Reply from Aquability
Dear Mr Dawson,
Thank you so much for this wonderful review. We will pass on your kind comments to our installer, Mark and will also arrange for our
Regional Field Installations Manager, Jamie to visit you again to check over the installation and address the issue with the sliding door "squealing" if this has not since eased.
Please expect a call from us to arrange an appointment in the near future. We do not want anything to detract from your enjoyment of the new shower!
Kind regards,
The Aquability Customer Service Team
Totally professional
Totally professional, totally reliable. I would recommend your company to anybody. I am completely delighted with the service you gave me. Thank you.
14 October 2025
Reply from Aquability
Dear Valued Customer,
Thank you so much for this wonderful feedback! It's lovely to hear that you are happy with you new simplicity bath and with the service you received.
We really appreciate your kind words.
Thank you for choosing Aquability and recommending us.
Warm regards,
The Aquability Customer Service Team
I was kept informed every step of the…
I was kept informed every step of the process and I am delighted with my new bath.
9 October 2025
Reply from Aquability
Dear Margaret,
Thank you for this fantastic feedback! It's great to hear that you were kept informed throughout the order process and that you are delighted with your new walk-in, lie-down spa bath.
Thank you for choosing Aquability for your bathing needs and for taking the time to share your experience. We really appreciate your custom and recommendation.
Warm regards,
The Aquability Customer Service Team
Reply from Aquability
Dear Dorothy,
Thank you so much for your positive review. It's great to hear that you were happy with our installers overall, though it was unfortunate that they neglected to make-good the screw holes left by your previous shower screen on the day of installation.
We apologise for this oversight and appreciate you recommending us in the circumstances. We trust that you are even happier now that we have returned to address the issue and thank you for your patience and understanding.
Warm regards,
The Aquability Customer Service Team
Quality goods and quality tradesmen
Quality goods and quality tradesmen. The goods were delivered on time. every thing was done in a day. All the packaging and old stuff was cleared away. It all works well and looks brilliant. Can not be faulted.
7 October 2025
Reply from Aquability
Hi Kevin,
Thank you so much for this wonderful feedback! We're delighted to hear that that you are both pleased with the quality of your new shower module and with the workmanship of our installer, Danny. We really appreciate you taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
Very good customer service and installation …
Very good customer service and installation well executed by Alex, exactly as I expected when I placed my order. Would recommend the company.
25 September 2025
Reply from Aquability
Dear Patricia,
Thank you so much for this wonderful feedback and 5 star rating! It's fantastic to hear that you are happy with the new shower installation and with the service you received from the team and our installer, Alex.
Thank you again for choosing Aquability and for recommending us to others. We really appreciate it!
Warm regards,
The Aquability Customer Service Team
Arrived as discussed and fitted without…
Arrived as discussed and fitted without fuss by Gary. Friendly and courteous.
16 September 2025
Reply from Aquability
Dear Heather,
Thank you very much for your kind words and the five star rating! We're delighted to hear that the installation by Gary went smoothly and you were happy with the service provided. We really appreciate your feedback and support.
Kind regards,
The Aquability Customer Service Team
One of their representatives came to…
One of their representatives came to measure up my small bathroom.
When I questioned him on aquabilies pricing structure he became very defensive and said the price was the price.
I pointed out to him that the materiel cost and installation could be obtained at less than half of his quote.
So why would I make an order with his company.
He then became very rude and left.
He was obnoxious and had a serious attitude problem.
I would be very careful before placing any order before shopping around.
12 September 2025
Unprompted review
Reply from Aquability
Dear Michael,
Thank you for taking the time to review our company and provide us with helpful feedback. We deeply regret that we were unable to find a solution to your bathing needs within your price range and that you did not receive good service from our representative during his recent visit.
At Aquability, we pride ourselves on our friendly personnel and were shocked and saddened to read your comments. We would like to take this opportunity to assure you that we take your complaint very seriously and have opened an investigation accordingly.
In the meantime, if you require any further information about our products and/or pricing structure, please do get in contact with us again, as we would be very happy to go through everything with you over the phone.
Warm regards,
The Aquability Customer Service Team
Happy customer.
The company were good at each stage from enquiry to completion. At no time were we short of information about progress and the fitting was timely and well executed.
9 September 2025
Reply from Aquability
Dear James,
Thank you so much for this wonderful feedback. It's fantastic to know that you received good service throughout and that the installation of your shower module went smoothly. We trust you are now enjoying using the new facilities.
Thank you again for your kind comments. We really appreciate your support.
Warm regards,
The Aquability Customer Service Team
Great service
Excellent installation by Sott and Ben,kept fully informed from start to finish.
Well worth the wait for a good quality product
2 September 2025
Reply from Aquability
Dear Customer,
Thank you for this lovely review. It's wonderful to hear that the installers were excellent and that the walk-in bath was worth the wait.
We hope you are really enjoying being able to bathe in safety once more.
Thank you for choosing Aquability and for recommending us to others.
Kind regards,
The Aquability Customer Service Team
Reply from Aquability
Dear David,
Thank you so much for taking the time to share your experience. We're so pleased to hear that the installers took care around your property whilst completing the works and trust that you are happy with the final finish.
Thank you again for choosing Aquability and for recommending us.
Warm regards,
The Aquability Customer Service Team
The two workmen who fitted our walk in…
The two workmen who fitted our walk in shower were fabulous took just over half a day no mess very pleasant would recommend them
9 September 2025
The chaps who came to do the work were…
The chaps who came to do the work were really nice. They got on with the work and if a biggish problem occurred they consulted me. Also they were very tidy and cleared up after them. When finished they went through what they had done and explained how things worked.
21 August 2025
This is wonderful
This is wonderful! It was fitted in just a day, the bloke arrived at 8.10 am and didn’t leave til after 5pm. He worked solidly all day with just a sandwich, we made him lots of cuppas though!
Every time I go into the shower it is so easy and I feel very safe there. I sit on the seat and stand sometimes, and each time I just want to stay in longer!
28 August 2025
Reply from Aquability
Dear Jenny,
Thank you so much for this fantastic review! We're delighted to hear that you are enjoying the shower and that you feel safe and secure using the new facilities! We also really appreciate your kind comments about Danny, your fitter, and your kindness in providing cups of tea throughout the day! Thank you again for your custom and this wonderful feedback.
Kind regards,
The Aquability Customer Service Team
Socket in the bathroom hasn't been put…
Socket in the bathroom hasn't been put back cord cut missing skews. Also no extractor fan working
28 August 2025
Reply from Aquability
Dear Ann,
Thank you so much for taking the time to share your experience and for the helpful feedback regarding the socket in your bathroom and extractor fan. We're truly sorry to hear of these issues and have arranged for our Field Installations Manager to visit you next week to reconnect your extractor fan and put things right. Thank you again for your feedback and support. We look forward to seeing you again in the very near future.
Kind regards,
The Aquability Customer Service Team
Excellent fitter who was friendly and professional.
The person who came to fit the shower was a lovely man who was so helpful. He did an excellent job and everything was left neat and tidy. He also fully explained everything. Customer service on the other hand was left lacking. They were abrupt and unhelpful and not at all pleasant. The only reason I have given 3 stars is because of the excellent service the fitter gave.
19 August 2025
Reply from Aquability
Hi Julie
Thank you so much for this thoughtful review and helpful feedback. It's lovely to hear that you were delighted with our fitter, Simon, but I am, of course, concerned that you were unhappy with the attitude of our customer service team. I'm so sorry that you did not receive good service from them and I have sent you an email requesting more information so that I can follow this up and ensure that improvements are made.
We really appreciate your feedback and your custom and will strive to do better in the future.
Warm regards
Claire
Customer Relations Manager
Still waiting for job to be completed
The bath installed is fantastic. BUT we were advised that an electrical engineer would contact us with regards to installing a electrical spur for the bath as it is not safe to continuously use a plug for electrics to use the chair. I have phoned the company twice and asked to be advised my request has been forwarded, to date no call ref the required safety work to be done. Bath was installed a number of weeks ago,,,,,,,,,,,,,
12 August 2025
Reply from Aquability
Hi Ursula,
Thank you so much for the five star rating which appears very generous in these circumstances! It's wonderful to hear that the bath is fantastic, but disappointing to discover that there is outstanding electrical work.
I have passed on your comments to the relevant department and requested that we return urgently to install the fused spur.
We're so sorry for the delay completing this work and assure you that we will arrange an appointment in the very near future.
Thank you for your kind comments and patience. We will certainly be in touch with you on our return to work, after the bank holiday weekend.
Warm regards
The Aquability Customer Service Team
Good experience
Fitted within one day as promised. Shower as advertised.
Expensive but for a quick and efficient way of getting an accessible shower in place it is ideal
19 August 2025
Reply from Aquability
Dear Customer,
Thank you very much for this fantastic review! It's great to hear that you are happy with your new Easy Access Shower. We understand that getting an accessible shower installed quickly and with minimal disruption is often of vital importance and we're pleased that we were able to provide you with a speedy and efficient service.
Thank you so much for your custom and for sharing your experience. We really appreciate your support.
Kind regards
The Aquability Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.