We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out... See more
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From start to finish we had brilliant service. Everything promised was delivered. All the components arrived the day before. Stacey worked quietly and efficiently and finished installing the shower cu... See more
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We were absolutely delighted with the whole installation.we were kept informed there was no mess everything cleared & taken away. Your team that did the checking and measurements & the installer were... See more
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Work was carried out on the arranged date and all finished the same day including new wash basin and toilet. All rubbish was collected the following morning. Good standard of workmanship. Early days... See more
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Company details
- #40 of 71 best companies in Mobility equipment supplier
Contact info
United Kingdom
- aquability.com
4.7
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scott was very professional
Scott was very professional, clean and tidy. after he finished he explained the working so even an idiot like me could understand
6 June 2025
Unprompted review
Reply from Aquability
Hi Roland
Thank you so much for your lovely review of Aquability. We're so glad that you're happy with the walk-in bath we have installed and that our fitter was professional, clean and tidy.
If you would like any more information or instructions, pleased do not hesitate to get in touch, we would be delighted to be of assistance.
Warm regards
The Aquability Customer Service Team
£10k shower unit!!!
£10k shower unit for my very elderly parents. Absolute rip off price. You're paying for the convenience and speed that the new 'unit' can be fitted in one or two days. Obviously aimed mainly at older people who are generally desperately in need of a quick solution. Hence they get away with these crazy prices. The finished product is very smart and nice. However, their after service is shocking. A year and a half down the line and there's a tiny (but significant) leak. They want to charge £118 to come out to take a look!!! What plumber charges to just come and assess/quote for a job???Absolutel rip off. After I moaned about this charge I was told to send a video and photos to a WhatsApp number. To which I've had no reply.......
5 June 2025
Unprompted review
Reply from Aquability
Hi Hilary
Thank you very much for your thoughtful review of Aquabiity. We're pleased to hear that you appreciated the convenience and speed of our installation and that the finished product is very smart. We were, however, sorry to learn that there is now a small leak and accept that our charges for servicing, outside of the warranty period, and the cost of purchasing one of our specialist modules, is not cheap.
I can advise that the call-out charge for our fully trained engineers includes up to two hours of labour plus VAT, which generally covers the full cost of a repair. We also offer a service plan scheme you might like to join for peace of mind in the future and I have forwarded details of the plan to your parents for their information.
From our records, I can see that we have viewed your video, ordered an additional part and arranged for an engineer to attend. We now look forward to visiting your parents and addressing the issue in the very near future. We're so sorry that this visit has proved necessary but hope that you will be happy with the shower module again once the issue with water dripping outside of the tray has been remedied.
Finally, we would like to take this opportunity to thank you again for choosing Aquability and for leaving us a positive rating in spite of your concerns. We are absolutely committed to putting things right for your parents and will strive to provide a better service in the future.
Warm regards
The Aquability Customer Service Team
Great response received
I had a problem with my shower seat, and it was resolved very quickly, they deserve the 5 stars. Thank you Sharon in customer support and Nigel the service engineer….
24 June 2025
Unprompted review
Reply from Aquability
Dear Victor
Thank you so much for this wonderful review. It's great to hear that we were able to resolve the issue with your shower seat quickly and efficiently. We really appreciate the feedback and support.
Kind regards
The Aquabiity Customer Service Team
The man who originally came to measure…
The man who originally came to measure up was excellent.
When I was phoned I said the shower door was squeaking,you said you’d send an inspector-when?
18 June 2025
Reply from Aquability
Hi Stina
Thank you for taking the time to review Aquability. We're so pleased to hear that Anton, in particular, was excellent and appreciate the feedback and recommendation.
Kind regards
The Aquability Customer Service Team
Ease and speed of installation
Ease and speed of installation. First rate quality of product. Helping older or disabled customers to feel safe when showering.
17 June 2025
Reply from Aquability
Hi Jacky
Thank you so much for the five star rating! It's wonderful to know that our installation was carried out quickly and efficiently and that the new module has enabled you to feel safe showering. We hope you continue to enjoy the benefits for many years to come. Thank you again for your support.
Warm regards
The Aquability Customer Service Team
The two men Ben and Scott were very…
The two men Ben and Scott were very pleasant they did a very good job and sorted problems out as
They reached them we are very pleased with shower and wouldn’t hesitate to reccomrnd you
Thankyou
17 June 2025
Reply from Aquability
Hi Susan
Thank you for the wonderful feedback and recommendation. We're delighted to hear that you're very pleased with the shower and have passed your kind comments on to Scott and Ben. Thank you for choosing Aquability and for recommending us.
Kind regards
The Aquability Customer Service Team
Delivered what was expected
Delivered what was expected. The engineer was helpful and ensured the bath and sink were fitted as wished.
11 June 2025
Reply from Aquability
Hi Michael
Thank you very much for the wonderful feedback. We're delighted to hear that the new walk-in bath tub meets your expectations and that our engineer was helpful on the day. Thank you for choosing Aquability and for recommending us.
Kind regards
The Aquability Customer Service Team
Really pleased with new shower.
Really pleased with new shower.
Installer done an amazing job.
11 June 2025
Reply from Aquability
Dear Mrs Jones
Thank you for taking the time to let us know that you're really pleased with the new shower and that our installer has done an amazing job! We really appreciate your feedback and support.
Kind regards
The Aquability Customer Service Team
Reply from Aquability
Hi Janet
Thank you for the 5 star rating! We're delighted to hear that your new shower module is excellent and hope that you will enjoy the benefits for many years to come. Thanks again for your recommendation and support.
Kind regards
The Aquability Customer Service Team
Absolute joke of a company take your…
Updated - 17/6 Absolute joke of a company take your money then don’t finish the job and leave all the rubbish at the front of the house. My 75yr old mum has paid over 10k for a shower basin ad toilet. Toilet was broken when they came to fit it so now waiting for a new one with no date of when it will arrive. All the rubbish has been sat outside her house for the last 2 days promised it would be picked up yesterday still there today, called again and was told will be chased and toilet on order with no idea when it will be delivered or fitted for the money paid this is an absolute rubbish service avoid and go with someone else.
Updated - the company has since been and got the rubbish 2 days later and have fitted the toilet the week after. The lady that called offered my mum a discount on the remaining balance due to the issues caused.
4 June 2025
Unprompted review
Reply from Aquability
Dear Hannah
Update: 13/06/25
We're pleased to report that the remedial work was completed on Monday 9th and would like to take this opportunity to apologise again for the late collection of the rubbish and the damage to the WC pan on delivery. We're so sorry for any stress and inconvenience caused as a result.
I've spoken with your mum and understand that she is happy with the new shower and the final finish, however, she is still yet to try it. Please do get in contact again if there are any further issues with the shower once she has had the opportunity to use it.
Kind regards
The Aquability Customer Service Team
Dear Hannah
We're extremely sorry that the WC pan was damaged on delivery and have ordered an urgent replacement. We're also sorry there was a delay collecting the rubbish from your mother's home. We are committed to remedying the situation as quickly as possible for your mum and will be in touch with her again on Monday to advise on dates.
Please do ask your mum to contact us if you would rather we liaise with you.
Kind regards
The Aquability Customer Service Team
Beautiful shower
Stacey, the fitter, did an excellent job. Being clean and tidy, completing the job well within the expected time and finishing with a beautiful shower which we are absolutely thrilled with.
3 June 2025
Reply from Aquability
Dear Kenneth
Thank you so much for the wonderful review. It's fantastic to hear that you are thrilled with the new shower and that Stacey did an excellent job. We hope you enjoy the benefits for many years to come and thank you for your support.
Kind regards
The Aquability Customer Service Team
The team were efficient polite and effective
The team were efficient polite and swift. It was a pleasure having them in the house and they kept us abreast of everything they were doing and why. all went smoothly I'm pleased to say and we are using the bath now so much better than the lie down bath
13 May 2025
Reply from Aquability
Dear Ian
Thank you so much for the wonderful feedback. We're so please that you are happy with the new Aquabath and the service you received. Thank you for taking the time to share your experience. We really appreciate it.
Kind regards
The Aquability Customer Service Team
Excellent product
Excellent fitter installed my walk in shower which we are very pleased with would certainly recommend their products and excellent service
28 May 2025
Reply from Aquability
Dear Bryan
We're so pleased to hear that you're happy with your new walk-in shower and with our fitter, Simon. We really appreciate your feedback and recommendation. It was a pleasure doing business with you.
Kind regards
The Aquabiity Customer Service Team
I love the bath itself
I love the bath itself. The only thing I find slightly annoying is that if I want to lie down fully for a good soak, I can’t. This is because the seat jabs into my lower back. It seems the only way round this is to remove the seat out of the bath entirely.
20 May 2025
Reply from Aquability
Dear Sandy
Thank you so much for taking the time to review Aquability and for the helpful feedback. I have left a message for you to contact me as we do offer an alternative seat with a reduced lip at the back that might be more comfortable for you. Alternatively we can help you source a suitable cushion to increase your comfort.
We're so glad that you are pleased to be able to have a bath again in any case and hope that we can adapt things to improve your enjoyment of the new facilities.
I look forward to speaking with you soon.
Kind regards
Claire
Aquability Customer Service
it all started with a brochure!
Sent for a brochure, booked an appointment for a gentlemen to come round and view our bathroom, (he was not pushy) but we agreed he left with half the account.. second gentleman came round to make sure the measurements were fine and we were happy. Aqua ability phoned me with a date for delivery so Tuesday they’re delivered, Wednesday a great guy called Mark fitted it on his own… and on Thursday they contracted a company to take everything away. Excellent service from start to finish would definitely recommend this company..
21 May 2025
Reply from Aquability
Dear Anne-Marie
Thank you so much for this fantastic review. It's great to hear that you were happy with the whole team and the service throughout. We're delighted to have been able to assist you with your bathing needs and truly appreciate your recommendation and support.
Kind regards
The Aquability Customer Service Team
Instalation
Instalation was amazing .could not believe how fast and well installed. The fitters were very polite .
20 May 2025
Reply from Aquability
Dear Peter
Thank you so much for taking the time to review our company and for the wonderful feedback which we have passed on to Chris and the installation team.
We hope you continue to enjoy all of the benefits of your new Low Access Shower Module for many years to come. Thank you for choosing Aquability and for recommending us. We really appreciate it!
Kind regards
The Aquability Customer Service Team
New Walk In Shower
Highly recommend Aquability. The guys removed a bath and fitted a walk in shower and all done in one day.
They were so quick and so clean and tidy and . All in all an excellent job. Very pleased
13 May 2025
Reply from Aquability
Dear Jacqueline
Thank you very much for the wonderful 5-star review! We're so pleased you appreciated the one-day install and that you were happy with Chris and the fitting team. We're also delighted that you are happy with the new shower module and are here to help if we can be of any further assistance. Thank you for your support.
Kind regards
The Aquability Customer Service Team
First class service from beginning to…
First class service from beginning to end.
Many thanks.
7 May 2025
Reply from Aquability
Dear Mrs Charlesworth
Thank you so much for the wonderful feedback. We're delighted to hear that you're happy with the new AquaShower and the service you received. Thank you for your choosing Aquability and for recommending us to others.
Kind regards
The Aquability Customer Service Team
Aquability shower
Great experience from start to finish. The company really understood my needs. Everything happened as they described and I am really happy with my shower.
16 May 2025
Reply from Aquability
Dear Janet
Thank you for your 5-star review of Aquability! It's fantastic to hear that you had a positive experience from start to finish and that we understood your needs. We're so pleased you're happy with your new shower and thank you for your support.
Kind regards
The Aquability Customer Service Team
Excellent
Excellent! Love the shower looks great too ,done in one day good worker left every thing tidy and clean .would have given 5 stars but have to replace 4 tiles and a bit of skirting board I have spare tiles so will have to get some one to finish off however I would highly recomend .
13 May 2025
Reply from Aquability
Dear Carole
Thank you so much for the wonderful review! We're delighted that you love the new shower but apologise for not completing the tiling on the day of installation. We hope that you are pleased with the final finish, now that we have returned and fitted the spare tiles, and thank you for kindly recommending us.
Kind regards
The Aquability Customer Service Team
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