Aquasoft water softeners Reviews 683

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had no issues with watersofter install and drinking water tap. Engineer explained the installation process before starting, and was very efficient in his work, and tidied up when completed. Since... See more

Company replied

Rated 5 out of 5 stars

Tristan and his team were excellent. Their online booking system let us know when his staff member would be arriving, and we were kept up to date. The undersink filter he installed has transformed... See more

Company replied

Rated 5 out of 5 stars

Great service from a freindly team. A family run business supplying quality products at competitive prices. I've been buying salt from Aquasoft for years and when my Harvey softener needed replacing a... See more

Company replied

Rated 5 out of 5 stars

Great team in Aquasoft, totally satisfied with my sofa water in my new home. Tristan is so professional and explained all options very clearly. Neat and clean installation by Adam, he was very pleasa... See more

Company replied

Company details

  1. Water Purification Company

Written by the company

Offering a first class service to homes and businesses throughout the South East for sales, installation, service & repair for water softeners, drinking water systems, water coolers & boilers and salt delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

683 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Thank you so much for answering my call…

Thank you so much for answering my call so promptly
as I had water flowing from my water softner.
It is now working well and the gentleman who repaired was very good and courteous.
Your firm is a delight to work with .
Thank you ,
Mary Z. Brooks.

18 March 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Mary!

Rated 5 out of 5 stars

Replacement filter

The replacement filter arrived when promised and was easy to change.

4 March 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review David!

Rated 5 out of 5 stars

Great service

Great service. Adam was very professional completed his work efficiently. Left the area clean anc tidy.

12 March 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 5 out of 5 stars

Great service

Great service
Good explanation of product on site
Turned upon time
Excellent customer care

11 March 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Lorraine!

Rated 5 out of 5 stars

Great Company

Great friendly people to deal with, great service and very fair prices. Would recommend without a doubt.

28 February 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Jon!

Rated 5 out of 5 stars

Amazing service

Top quality service!

From the phone call to the repair and the payment, exceeded all expectations from a company I’ve never heard of before. Will definitely be using again if needed

27 February 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Sam!

Rated 5 out of 5 stars

Knowledgeable and quick response

Unfortunately had to have the engineer out twice, but very knowledgeable and softener appears to be back up and running properly now. After first visit a slight leak was seen, but they were back within 24hrs to fix the problem.

15 February 2024
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Reply from Aquasoft water softeners

Thanks sop much for the great review David!

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Contacted Aquasoft after 1 company messed me about and never replied with install dates and many others just wanted to arrange a visit to give a quote. I emailed Aquasoft and Christine promptly replied offering a quote from photos, no messing about 2 quotes landed within minutes. Offered me a date the next week for install and it was booked! So simple no sales pitching, competitive quote and amazing service. Engineer arrived on time, really lovely guy who installed the machine with no mess and very neat and tidy job. I would definitely recommend anyone to use Aquasoft! 5 Stars!

14 February 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Graeme!

Rated 5 out of 5 stars

A good service

Collected the salt packets which were ready for me. She helped me carry them to the car. The price was competitive. A good service all round.

20 February 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Richard!

Rated 5 out of 5 stars

I sent you two emails to alter the…

I sent you two emails to alter the appointment both of which were returned. Luckily my appointment was cancelled so I was here for your engineer. Stephen did a good job, and was meticulous. It will take a little while
longer to see if the water has returned to its previous softness, but it seems to be trying.

19 February 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 3 out of 5 stars

Still Experiencing issues

Hi
The man who visited us was extremely nice and helpful but I am only giving 3 stars because we still have the same problem. Every third day we only have a dribble of filter water coming through. I have to turn off the water source and back on again to get it to work. I have spent nearly £700 on these visits and materials to solve it but it is still happening after only a couple of weeks and all the filters being changed.
Kind regards
Suzie

9 February 2024
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Reply from Aquasoft water softeners

Hi Suzie, so sorry you are experiencing issues still. We are obviously happy to come out again at no charge to take a look for you. Please let us know if you would like to arrange this!

Rated 5 out of 5 stars

Turned up on the date and time .first

Turned up on the date and time .first class fitter very friendly . Fitted the softener and three way tap for drinking water left our house as clean as he found it high rated

13 February 2024
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Reply from Aquasoft water softeners

Thanks so much for the great review Phillip!

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