Aqua Tropic Swimwear Reviews 

100
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The pieces are flattering, comfortable, and perfect for beach days or vacation. I love how the fit feels secure but still cute, and the quality feels really nice. Their customer service is amazing too... See more

Company replied

Rated 1 out of 5 stars

Very disappointing experience. My order took over three weeks to arrive. When I contacted customer service about the delay, they replied within 24 hours. However, once I received the swimsuit,... See more

Company replied

Rated 5 out of 5 stars

THE best quality bikini I've ever had, great material, it stays put all day, even splashing around in the water, - so you don't have to worry about it slipping around. Cannot recommend it enough <3

Company replied

Rated 5 out of 5 stars

Aqua Tropic is my favourite bikini brand. I love the fits, the colors and the quality of materials. I have 4 bikinis from this brand and I feel beautiful and confident in all of them. Totally worth th... See more

Company replied

Company details

  1. Swimwear shop
  2. Clothing Shop

Written by the company

Founded in 2018, Aqua Tropic Swimwear was created to empower women to feel confident by creating good-quality and comfortable swimsuits that blend timeless cuts with the best of the latest trends while being reasonably priced.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(100)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality bikinis

I recently purchased two bikinis for my beach trip. Thankfully, the bikinis arrived the time expected and I was very impressed with customer service upon emailing to check in on delivery. I got the Santa Barbara and Palma bikinis and they are gorgeous. The quality of the bikinis is as I expected and I love the overall feel and fit. Will be purchasing more in the future.

28 July 2021
Unprompted review
Rated 3 out of 5 stars

Nice costumer service

I ordered a few bathingsuits from their website, but i did not like how they fit. Also there were some defects on the tops i ordered so i wanted to send them back. Their costumer service was really helpfull en they reply very fast, and they made things right!

If you want to order a bikini from their website take in consideration that the tops en bottoms can be very small (even the bigger sizes) so make sure that’s what you want ;)

24 June 2021
Unprompted review
Rated 5 out of 5 stars

Napa Li Set

A friend recommended this brand as I was looking for a basic black backup bikini but was on a bit of a tight bugdet to go with my usual brand.
I ordered Napa Li Set, I was worried though about the delivery due to Covid. I'm happy I gave it a go and will be ordering again.

It came in less then a week, the style is exactly as in photos.
I'm 6ft and 152lb; sizing chart is spot on, I ordered L and it fits great.
Material is good, soft, non see-through and bra is well supported. Very good quality for the price👍

21 May 2021
Unprompted review
Aqua Tropic Swimwear logo

Reply from Aqua Tropic Swimwear

Hello Ivana,

We are happy to know that you loved your bikini and that you are satisfied with our service.

We hope to see you back soon.

Best wishes,

Aqua Tropic Swim.


Rated 1 out of 5 stars

Ordered three swimsuits from this…

Ordered three swimsuits from this company about two months ago. Received them the other day and I am very disappointed that they are not true to size. I bought a large to be safe (I’m a US 4-6) and these swimsuits barely cover anything. Either a case of false advertising or a very inaccurate sizing chart. Very disappointing as I was looking forward to this order for some time. Will be returning. Caution to anyone buying over a size 2.

13 May 2021
Unprompted review
Aqua Tropic Swimwear logo

Reply from Aqua Tropic Swimwear

Hello Katie,

First, we would like to say that we appreciate that you took the time to write a review and give us feedback.

I'm sorry we took some time to reply here on Trustpilot. We received your email on May 13 and replied right away, but we didn't get a reply, so we have sent a couple of emails; however, we haven't heard back from you. Maybe you tried the swimsuits again and realized that they fit you properly.

We were under the impression that you were satisfied with our company and our swimwear. As you order the same swimsuit models the last summer and there were no fitting problems. A tiny percentage of our items can have defects due to manufacturing imperfections.

However, this might not be the case. Once again, maybe you tried the swimsuits again and realized that they fit you properly, and that is why we haven't heard back from you. For us, customer satisfaction with our swimwear quality is very important.

We put a lot of time and effort into our brand, and our mission is that the swimwear quality and fit meet our customers' expectations. The great majority of our customers use our size guide to find their fit.


If you have any other questions or concerns, please send us an email at support@aquatropicswim.com.

Best wishes,

Aqua Tropic Customer Support Manager

Rated 5 out of 5 stars

I love the bikinis I received from Aqua…

I love the bikinis I received from Aqua Tropic Swimwear! They look just like they do in the pictures, and the swimwear material is great quality! They were delivered on time, and the packaging was clean and sealed. I even contacted costumer service with a few questions and they were very nice and helpful. Overall a good experience with Aqua Tropic. Will make sure to purchase my swimwear for next summer from Aqua Tropic.

27 October 2020
Unprompted review
Rated 2 out of 5 stars

Dropship

The bikinis really differ in quality, some are pretty good and others not so much. Their customer service however is pretty helpful, but I feel like that's necessary to compensate with their prices since I found out they dropship from China. The products they offer are straight off AliExpress for a couple of dollars so you can get the bikinis yourself through AliExpress for way cheaper.

5 September 2020
Unprompted review
Aqua Tropic Swimwear logo

Reply from Aqua Tropic Swimwear

Hello Déesse,

First, we would like to say that we appreciate that you took the time to write a review and give us feedback.

We were under the impression that you were satisfied with our company and our swimwear. As you mentioned in your previous emails, you loved the colors and fit of our bikinis. Since there were some defects in some of the items that you received, we made things right straight away. A tiny percentage of our items can have defects due to manufacturing imperfections. For us, customer satisfaction with our swimwear quality is very important.

We are pleased to hear that you were satisfied with our customer service; it means the world to us.

We put a lot of time and effort into our brand, and our mission is that the swimwear quality and fit meet the expectation of our customers. Due to that, in May 2019, we partnered with our current swimwear manufacturer.

Unfortunately, we are aware of the problem that there are similar swimsuits all over the internet from different brands and sellers. Even though they may look similar, there is a big difference in the quality of the products. And we do care a lot about the quality of our swimwear.

If you have any other questions or concerns, please send us an email to support@aquatropicswim.com.

Best wishes,

Aqua Tropic Customer Support Manager

Rated 5 out of 5 stars

Lovely and quick delivery

I ordered two bikinis and even though we were in the middle of a pandemic they arrived really fast. The bikinis themselves are beautiful. The top parts are a little large on me, but nothing that a little adjusting can’t solve :)

1 September 2020
Unprompted review
Rated 5 out of 5 stars

Five stars

Received my bikini some time ago, good quality, looks exactly like the pictures and fits really well! Customer service is very responsive, helpful and friendly. When I received my bikini set and the top appeared to be too small, they sent me a size exchange immediately and free of charge. Overall a very good experience!

25 August 2020
Unprompted review
Rated 5 out of 5 stars

In Love! Comfy & Cute!

I love them so much!! I ordered 3 bikini sets (the Rio de Janeiro, the Laguna and the Vis set) in size Small from this site. I placed my order on 1st of August, and cause of the current situation I thought it will take much longer for me to get them, but imagine my surprise and excitement when the postman rang my doorbell today (13th of August) and brought me my bikinis!!
What I can say about these bikini sets that I have ordered is that they are true to the size and what you see is what you get. They are just so comfy and cute! The material and colors are amazing! The quality overall was a great surprise actually, considering the price of the bikinis.
(If I may say, same as some other well known brands, which are much more expensive.)
I would also like to give a shout out to their customer support, which, in my experience, was very attentive, professional and kind in answering my emails and keeping me updated.
To conclude, I will most definitely buy again from this site!
So, if you are like me and looking for comfy, cute, vibrant and affordable bikinis I strongly recommend this site! :)

14 August 2020
Unprompted review
Rated 5 out of 5 stars

Update: good customer service

I originally rated this company poorly due to extended shipment times and difficulty reaching customer service. However. Customer service has since reached out and made things right. Due to covid it took 8 weeks for me receive my items but the quality was great. I would recommend as long as you have some time to wait for shipping.

3 August 2020
Unprompted review
Aqua Tropic Swimwear logo

Reply from Aqua Tropic Swimwear

Hello Shelby,

Thank you very much for your feedback.

We are very sorry that your order was delayed.
Few orders can experience this problem during these unprecedented times (covid-19). Unfortunately, your order was one of them.

We are delighted to hear that you loved the quality of our swimwear and that you are satisfied with our customer service.

Once again, we are very sorry for the shipping delay.

If you have any other questions or concerns, please send us an email to support@aquatropicswim.com.

Best wishes,

Aqua Tropic Customer Support Manager

Rated 1 out of 5 stars

Instagram Swimsuit Advertisements: Proceed with Caution

Never ordering from random Instagram companies again! It took WAY to long to receive my order, could not track the exact location of my package, and the reviews did not seem like real customers, just people sponsored by the company.

Because of this, I highly doubted the legitimacy of this company. I DID finally receive my suits 2 months after I placed my order and the company did compensate me for the delay which I really appreciated. I like the materials and colors, but the fit (especially on the bottoms) could be a little more precise.

The swimsuits are pretty good quality, but were not worth the long wait, fear of it being a scam, and the many back and forth emails with their customer service. Because of the experience I had, I still cannot personally recommend ordering from this company.

11 July 2020
Unprompted review
Aqua Tropic Swimwear logo

Reply from Aqua Tropic Swimwear

Hello Emily,

Thank you for your feedback.

We are very sorry for your experience and that your order was delayed.
Few orders can experience this problem during these unprecedented times (covid-19). Unfortunately, your order was one of them.

The customer service rep that handled your case was not adequately trained to deal with a case such as yours. We are very sorry about that. We should have trained the rep to handle an unusual case like yours. Luckily, thanks to your feedback, the reps are aware of this now.

We did try to make things right by compensating you for this problem.

The great majority of our reviews are from real customers; only a couple of them are from influencers that are satisfied with our swimsuits.

We are glad that you liked the quality and colors of our suits. Hopefully, you will enjoy them.

Once again, we are very sorry for your experience.

If you have any other questions or concerns, please send us an email to support@aquatropicswim.com.

Best wishes,

Aqua Tropic Customer Support Manager


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