Water tastes great! Easy 2 use & clean!! It's to early to say about durability but I have good expectations. The only segestion at this point is reflected container ( holds water) , I have covered ou... See more
Company replied
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Review summary
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Easy install and great tasting water. We had difficulties with function early on but customer service call & troubleshooting revealed one of the filters was misaligned. If you hear a goose honking s... See more
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As a renter, I thought reverse osmosis countertop products were too expensive. Then I discovered Aquatru and am very happy to drink water free of microplastics, forever chemicals, lead, metals, etc. E... See more
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We like the clean water, much better than our old charcoal filter system. We don't like the water that is wasted after the filtering cycle is completed. Could add up to a considerable amount of $$,... See more
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Company details
- Water Purification Company
- Bottled water supplier
- Drinking-Water Fountain
- Cooler Supplier
- Water Filter Supplier
Written by the company
AquaTru is a leading water purification brand, setting a higher standard for clean, trusted water. Our water purifiers use advanced reverse osmosis technology and are independently tested and certified by IAPMO/ANSI to NSF standards to remove 80+ harmful contaminants. Built to reduce a wide range of substances commonly found in tap water, AquaTru delivers cleaner, better-tasting water across homes, workplaces, and everyday environments. We’re focused on combining performance, transparency, and thoughtful design to make high-quality water more accessible. AquaTru is part of Ideal Living, a health and wellness company dedicated to improving quality of life through cleaner air and water.
Our Commitment to Clean, Delicious Water
Written by the company
- Setting a Higher Standard in Water Purification
- We believe better health starts with clean, pure water. That’s why we’re committed not only to high-performing purification systems, but also to supporting our customers with care, responsiveness, and transparency. Our team is here to support you every step of the way, with a customer-first approach built on trust, responsiveness, and care.
Contact info
United States
- 800-220-6570
- cs@aquatruwater.com
- aquatruwater.com
4.1
Great
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
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AquaTru Carafe
I purchased the AquaTru Carafe and have been using it for almost a month. One thing I highly recommend is watching the YouTube video that shows how to unpack, set up, and flush the filters. I also suggest running additional cycles beyond the required amount—about five extra worked well for me.
After the initial setup, the water became incredibly crisp, clean, and clear. I liked it so much that I purchased an extra carafe so I can always have two ready to use. I've found myself drinking much more water because it tastes so good. Overall, I'm very happy with my AquaTru Carafe and would definitely recommend it.
10 June 2026
Reply from AquaTru
Hello Deborah, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello Patti, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
product (glass carafe) initially came…
product (glass carafe) initially came broken due to shipping. called and explained what happened and was immediately issued a new order and was refunded shipping costs on the original order and replacement.
10 June 2026
Reply from AquaTru
Hello Marianne, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Love the product and customer service.
First of all, I love your product! I trust that I am drinking clean, purified water. You sent the filters that I needed quickly so I could replace them myself. I ordered each one of my children a water purifying system for their house. Thank you!
Mary
10 June 2026
Reply from AquaTru
Hello Mary, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
A Necessity!
We have had AquaTru for years and feel it is the best filtration system we could add to our condo. We have no cat odors, no musty smells, no lingering food odors.
10 June 2026
Reply from AquaTru
Hello Dee, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Reply from AquaTru
Hello Angelina, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
My concern about the taste of the water…
My concern about the taste of the water was addressed right away and I was shipped a new filter.
10 June 2026
Reply from AquaTru
Hello Rosellen, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
As.of right now my system is working…
As.of right now my system is working outstandingly! Thanks
10 June 2026
Reply from AquaTru
Hello Paul, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
The carafe came on time and was nicely…
The carafe came on time and was nicely packaged. The instructions for set up and operation were clear and helpful. Once set up the water tasted great. Thank you for a countertop RO system that is easy to set up, portable and wastes so much less water!
9 June 2026
Reply from AquaTru
Hello Carin, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I love the product
I love the product! I no longer have to buy bottled water and worry about the plastic.
11 June 2026
Reply from AquaTru
Hello Dede, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Junk
I’m not pleased with my experience. I wish I listened to reviews not sponsored by influencers. The filter is cheap. When I received it, most of the pieces were damaged. The glass container and the water tank were shattered and the electric cable had a manufacturing defect. They shipped everything without any bubbles or protection. I asked for a return for a refund due to this experience but they insisted to send replacement parts. Two weeks went by and the replacement parts were never shipped.
I messaged them and asked to return the product for a refund. Note that they won’t refund shipping costs which I think is rational. They will also charge you $26.99 for return shipping. So I basically lost $53 to get junk in the mail. Please do your research and go somewhere reputable. Also don’t listen to influencers or social media ads… they’re a bunch of phonies.
19 June 2026
Unprompted review
Reply from AquaTru
Hello Meg, we’re sorry to hear about your experience and we’d be more than happy to help get this resolved for you. Could you please provide us your order number? So we can provide further assistance.
Team AquaTru / Melissa
Love it all except one thing
Love it all except one thing. The fill tank is difficult putting back on, the small port takes a bit of force, and starts pumping even if not all the way down.
11 June 2026
Reply from AquaTru
Hello Daniel, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Although my first unit was defective…
Although my first unit was defective and it stopped working after 4 days, the second one is performing great and as described!
Love the design and easiness of its use. Great for the price!
Very satisfied with customer service, kudos to Luisa, who helped me get through the frustrating times of the first unit and professionally assisted throughout the process of getting a new one!
Water tastes so much better with AquaTru!
10 June 2026
Reply from AquaTru
Hello Justyna, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Life changing
Life changing. After a medical scare, my husband and I started taking our health more seriously. Improving our water was the top priority. We purchased the counter top carafe and the shower head. Couldn’t be happier with the quality, function, and experience of both. We could feel a difference almost immediately. 10/10 would recommend.
10 June 2026
Reply from AquaTru
Hello Sidney, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Your company has from the beginning…
Your company has from the beginning years ago has always been committed to the best products and service. ALWAYS
11 June 2026
Reply from AquaTru
Hello Susan, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I love my Aquatru water filter system
I recently moved to Arizona, and the hard water was just not working for my tastebuds or my body. After reading many, many articles and reviews, I chose the Aquatru system, and I made the right choice. It turns my municipal water into great tasting drinking water. The system is very easy to use and set up. I bought a second carafe so that I can keep one full carafe in the fridge and never run out of filtered water. It is so much easier to keep hydrated now, and the water also makes great tasting coffee.
10 June 2026
Reply from AquaTru
Hello Mary, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Clean water
11 June 2026
Reply from AquaTru
Hello Abdulhussein, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing quality water
Amazing quality water that is easy to use, easy to fill up, takes little space, and is aesthetically pleasing. We went from a gravity Waterdrop system to this and are very happy with it!
11 June 2026
Reply from AquaTru
Hello Alex, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Good filter and carafes
Good filter and carafes. Good customer service when dealing with 3 week shipping delay.
10 June 2026
Reply from AquaTru
Hello Ervin, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great product overall…. But
Great product overall. Only thing I have against is the size. You all should come out with a larger product version for bigger families who drink a lot of water. Something that can hold and filter 3-4 gallons at a time. Im in Florida and have to refill mines multiple times to the point it’s becoming a household chore.
10 June 2026
Reply from AquaTru
Hello Lex, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
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