AR-PAY Reviews 

374
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience using AR Pay. The platform is smooth, reliable, and very easy to work with. What really stood out to me is their support team — extremely friendly, responsive, and genuinely... See more

Company replied

Rated 1 out of 5 stars

One of the worst websites and their useless chat, didn't answer ever, neither connect to real agent. I ordered USDT and paid from Paypal but order gets cancelled without any proper explanation. Shit h... See more

Company replied

Rated 5 out of 5 stars

Although my account fully verified but my order canceled two times and the amount deducted from my visa card !! And their reply I should wait 14 days for refund !! The customer service supervisor c... See more

Company replied

Rated 5 out of 5 stars

I was asked to verify my Identity, my number, my Email and even my credit card ! I did everything they asked for ! Now they're asking for a bank statement for the last 6 months so I can purchase mor... See more

Company replied

Company details

  1. Gaming services

Written by the company

AR-PAY is your go-to destination for every occasion. Our primary goal is to bring joy and delight to your loved ones. With our extensive collection of gift card options, we cater to diverse preferences and events. Our website got you covered whether it's for family, friends, or anyone you want to surprise. At AR-PAY, we prioritize your satisfaction. That's why we have established a secure, fast, and seamless shopping process. Shopping with us guarantees a hassle-free experience without any complications or concerns. Our team is dedicated to ensuring that every transaction is smooth and efficient. We take pride in upholding a 100% customer satisfaction rate and go the extra mile to achieve it. You can trust AR-PAY for all your gifting needs. Our website is designed to provide a user-friendly and intuitive interface, making your shopping experience enjoyable. We prioritize the safety of your personal information and employ strict security measures to safeguard your data. Experience the convenience and reliability of AR-PAY today. With our wide selection of gift cards and impeccable customer service, we strive to make every gifting moment special and memorable. Choose AR-PAY for safe and effortless gifting, and let us help you spread happiness to the people you cherish.


Contact info

4.2

Great

TrustScore 4 out of 5

374 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(374)

92 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Ar-pay

in conclusion, my experience with ARPAY has been one of the worst I have encountered. The repeated order cancellations, coupled with the lengthy refund process and subpar customer service, have left me thoroughly dissatisfied. I strongly caution others against engaging with this company, as they appear to lack the fundamental qualities required for reliable and customer-centric service.

Edit:

"Being contacted by the managers to address and resolve my issue not only made me happy but also showcased their genuine care and commitment to customer satisfaction."

4 December 2023
Unprompted review
AR-PAY logo

Reply from AR-PAY

Thank you for taking time to share your experience. We apologize for the inconvenience caused by the cancelled orders. However, kindly note that the void period is not coming from our side but the banks. We really appreciate the update of your review and we are very happy to know that our Supervisor was able to assist you in a while that responds to your expectations.

Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. Not cooperative at all. Cancelled my order from their side after deducting the amount and asked to wait for 14 business day to return the amount

24 November 2023
Unprompted review
AR-PAY logo

Reply from AR-PAY

Thank you for your review! Customer satisfaction is our highest priority and we would like to emphasize once more that the void period of transactions doesn't depend on us but the bank. A Supervisor will be in touch to discuss the matter further and provide you with proof of the cancelled payment.

Rated 5 out of 5 stars

Fast delivery

I made several purchases and never a problem, they have always delivered

2 November 2023
Unprompted review
AR-PAY logo

Reply from AR-PAY

Thank you for your review! We appreciate your loyalty!

Rated 5 out of 5 stars

Great experience and professional support team

The review has been modified
After the communication and efforts of ar pay customer service

I was facing a problem, which was that the amount was deducted from my account as a result of the transaction failure, and I did not receive my gift cards

I was contacted by phone, email, and WhatsApp to solve the problem, and I was provided with a reference number for the transaction to contact my bank.

The support teams were very cooperative with me and I am waiting for the money to be returned

This review was written as a result of the ethics, professionalism, and performance of the support team.
Even though my money has not been returned yet, I am waiting, thank you very much

24 November 2023
Unprompted review
AR-PAY logo

Reply from AR-PAY

Thank you for your review! We truly appreciate your cooperation and kind understanding. We remain available to assist with any matters related to your account.

Rated 5 out of 5 stars

Easy purchase

Easy purchase and instant code delivery

17 November 2023
AR-PAY logo

Reply from AR-PAY

We appreciate your review! Thank you for choosing Ar-pay!

Rated 4 out of 5 stars

The experience is very good the website…

The experience is very good the website has no problems , trusted and the maintnance doesn’t take alot of time to be fully functional again . You may notice an “out of stock “ phrase on the card that takes two to three days to buy again , it would be much better if it takes less time to buy again, that’s the only note i have otherwise it’s very good website

17 November 2023
Rated 1 out of 5 stars

I took Apple Itunes worth 100 aed and…

I took Apple Itunes worth 100 aed and the voucher you give me was invalid and I lost that 100 aed ... When I emailed you regarding this , you just closed the ticket

21 November 2023
AR-PAY logo

Reply from AR-PAY

Thank you for your review! We have tried to gather more details from you related to the issue you have experienced. Could you please reply to our support team or provide us with convenient time to speak over the phone? Thank you!

Rated 5 out of 5 stars

so excellent 🔥🔥

17 November 2023
AR-PAY logo

Reply from AR-PAY

Thank you for your review! Your opinion matters to us. We are looking forward to making your experience even better in future!

Rated 1 out of 5 stars

very bad service

very bad service, after i paid for a gift card , they cancled my order without any feedback.

and when i contacted them they epalied that the card is not available, then i asked about my money they replied that yo have to wait 14 days for the money return.

16 November 2023
Unprompted review
AR-PAY logo

Reply from AR-PAY

Thank you for your review! We apologize for the inconvenience caused! We are working hard on providing these products available again. We would like to inform you that the refund has been issued and it should take no later than a few more days to see the amount on your Astropay account.

Rated 1 out of 5 stars

VERY BAD SERVICE

STAY AWAY from this service, I am contacting them for +7 days because of a pay problem, they have "UNBELIEVABLE VERIFICATION SYSTEM", asked me to send my payment method hiding only 4 number of my bank card & bank statement and I did that, then they told me send us a card statement but my bank did not have such statements, they told me that I MUST PROVIDE THAT!, I asked them to CLOSE MY ACCOUNT, and they did that.

I have created new account but they told me you have another account with the same documents, I said "YES" a closed account and this a new account, they just said "WE DO NOT ALLOW THIS".

They will ask you for ADDITIONAL VERIFICATION FOR EVERY ORDER YOU MAKE even if you send them all required document, they will always consider you a thief.

28 September 2023
Unprompted review
AR-PAY logo

Reply from AR-PAY

Thank you for your review! We regularly undergo additional verifications on account profiles to ensure security and compliance controls meet the highest standards in the industry. Our Customer Satisfaction team will be in touch shortly to discuss the matter further. Thank you for your understanding!

Rated 5 out of 5 stars

Issue Resolved Efficiently!

I wanted to provide an update to my previous review. After experiencing initial delays in the response from ar-pay.com's customer support, which left me frustrated. However, I'm pleased to report that they have successfully resolved my issue in a timely and efficient manner.

I appreciate ar-pay.com's willingness to actively listen to feedback and make adjustments where needed. It's reassuring to see a company actively work to enhance the customer experience.

Their team was responsive, handled the problem professionally, and showed a commitment to resolving customer concerns.

Based on this recent experience, I can confidently say that ar-pay.com provides good service when it comes to addressing customer issues promptly and effectively.

14 September 2023
Unprompted review
AR-PAY logo

Reply from AR-PAY

Thank you for choosing Ar-pay! We highly appreciate your update on this review and we are glad that you are now happy with our customer service and assistance provided. We are looking forward to making your experience on our website even better in future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look