ARAG Law Reviews 

544
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, highly professional, and guiding them smoothly through very stressful and difficult situations. People consistently note that the overall legal service is efficient, expert advice is exceptionally clear, and ongoing communication remains deeply supportive, consistently leading to successful outcomes. However, some customers also noted frustrating issues with slow response times, poor organization, and significant delays in progressing their legal claims properly. Consumers additionally felt let down by a lack of proper communication, long phone queues, and repeatedly missed callbacks when trying to reach their assigned advisors.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is knowledgeable, understanding, and helpful.... See more

Service

Reviewers mention positive feedback about service, highlighting efficient case handling, helpful... See more

Customer service

Customers had positive experiences with customer_service, noting that team members were exceptionally... See more

Claim

People report ambiguous experiences with claim handling processes. While some reviewers praised specific... See more

Response time

Users describe ambiguous interactions with response_time, with experiences differing widely among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kathryn W. was appointed to help us on a personal liability claim which has now settled. It has been about a year and I am fully satisfied with the outcome. Kathryn was responsive and professional at... See more

Rated 4 out of 5 stars

I score it 4.5. Great work by Dani who has consistently updated me with progress. As we are all humans, client needs to check work given to them, as mistakes such as spelling of names and calculati... See more

Rated 4 out of 5 stars

Very calm and helpful first call from this company. Followed quickly by email Claim Form which was easy to complete except for the section requiring detailed information on the Contract and correspond... See more

Rated 5 out of 5 stars

Arag Law picked up the slack following a very messy car accident, and I am very grateful for all their help. Estelle Lane did everything she could to ensure I was duly recompensed. While the other en... See more


Company details

Written by the company

Your access to justice. ARAG Law protects individuals and businesses from the impact of legal disputes through affordable and high-quality access to justice.


Contact info

  • Unit 4a Greenway Court, Bedwas, Caerphilly, , CF83 8DW, United Kingdom

  • araglaw.co.uk

4.2

Great

TrustScore 4 out of 5

544 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(544)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repossession

From the first point of contact Charley Ball was very efficient and helpful. I believe her assistance was instrumental in achieving a timely repossession

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent legal support and guidance.

From the very start of this process Reece Pisano has been excellent and nothing but supportive in what has been a very challenging time for me personally and professionally.

We had an Employment Tribunal case raised against us from an ex employee and the guidance by the team at ARAG was top notch. They new the claimant was trying his luck, but remained professional and supportive throughout.

The claim got struck out, and this was down to Reece's hard work and support.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I have received an excellent service…

I have received an excellent service from ARAGLAW, trainee solicitor and counsel for the court hearing. I have been supported very well, a very professional service that has taken away a lot of my stress with the whole process, resulting in a successful outcome. Thank you ARAGLAW.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Arag !

Undoubtedly, one of the wort experiences i have ever dealt with was being introduced / involved with ARAG.
They denied information was ever received, they were not willing to entertain any of the 13 emails i sent them for review.
There were periods of up to 6 weeks without a reply.
I am now with the Ombudsmen to bring a claim against Arag for professional negligence.

6 October 2025
Unprompted review
ARAG Law logo

Reply from ARAG Law

Thank you for taking the time to leave a review. I am sorry to hear you are unhappy with the service you received from ARAG Law.

We’d like to have an opportunity to look into this for you in more detail. Please contact us at colp&cofa@araglaw.co.uk or by phoning 0345 604 7298 and a member of the team will be happy to discuss this with you directly.

Kind Regards
ARAG Law

Rated 5 out of 5 stars

Professional

Professional, accurate, timely and nice people. Guided me through a complex area to a successful result.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I was appointed with ARAG law due to an…

I was appointed with ARAG law due to an ongoing situation. After speaking on the phone / emailing with Aaron regarding the situation I was having, and how to go about it, the service was responsive, attentive and direct from what I required in a timely manner due to the nature of the issue. Also Kathryn from another department was amazing, understanding and incredibly helpful with advice and solutions. I found the service I received satisfactory along with the result. Thank you.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I was helped by Jasmine Clark and Leanne Giblin to remove some tenants and regain posession of my property. Both were absolutely fantastic. The communication was clear and concise and I was kept updated throughout. I would highly recommend both.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Delay and prevarication

Unfortunately, my personal experience has been pretty poor.
Delay and prevarication, untruths seem normal.

10 October 2025
Unprompted review
ARAG Law logo

Reply from ARAG Law

Thank you for taking the time to leave a review. I am sorry to hear you are unhappy with the service you received from ARAG Law.

I understand that you have already raised a complaint with us and this has now concluded. If you remain unhappy and wish to take your complaint further you can contact the Legal Ombudsman, free of charge – but you must do so within six months of receiving a written response from us about your complaint.

Their address is The Legal Ombudsman, PO Box 6167, Slough, SL1 0EH. You can telephone them on 0300 555 0333. Their e-mail address is enquiries@legalombudsman.org.uk or you can log onto their website – www.legalombudsman.org.uk.

Kind Regards
ARAG Law

Rated 5 out of 5 stars

OUSTANDING Experience from this law firm due to one individual solicitor

It is a genuine pleasure to provide this reference for Vashika Agarwal, a solicitor of exceptional ability and professionalism. From the outset of our engagement, she demonstrated a level of competence, clarity, and strategic understanding far beyond what would typically be expected at her level of seniority.

She quickly grasped the full scope and complexity of our case, absorbing detailed information with impressive speed and accuracy. Her ability to synthesise extensive case notes, identify key issues, and articulate them clearly and persuasively was truly outstanding. She consistently demonstrated sharp analytical thinking, strong legal insight, and excellent judgment.

What particularly distinguished her was her proactive approach and unwavering attention to detail. She was always thoroughly prepared, responsive, and timely in all communications. Deadlines were met without prompting, and her work was consistently delivered to a high professional standard. She remained calm, focused, and effective even when managing complex or time-sensitive matters.

In addition to her technical capability, she displayed exceptional client care. She inspired confidence, communicated clearly, and ensured that we felt supported and fully informed throughout. Her professionalism, integrity, and determination to advocate strongly on behalf of her client were evident at every stage. She fights your corner, demonstrates sound strategic thinking, and gives you complete confidence that your case is in capable hands.

Despite being at a junior stage in her career, she operates with the assurance, clarity, and effectiveness often associated with far more senior practitioners. Her articulation, organisation, and ability to anticipate issues set her apart as an outstanding young solicitor with significant potential.

I would not hesitate to recommend her in the strongest possible terms. She is diligent, articulate, intelligent, proactive, and highly professional. Any firm or client would be fortunate to benefit from her abilities, and I have every confidence that she will continue to excel and develop into an exceptional legal professional.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Employment Case

We had a situation where we worked with ARAG Law and Scarlett Carter on a recent employment case, and I am extremely satisfied with the outcome. From the very beginning, Scarlett demonstrated professionalism, expertise, and genuine care. They took the time to understand the nuances of my situation and provided clear guidance at every step of the process.

Throughout the case, communication was excellent—updates were timely, and any questions I had were answered thoroughly. Their strategic approach and attention to detail gave me confidence that my our employment case was in capable hands. Thanks to her dedication and knowledge, we achieved a successful resolution that exceeded my expectations.

I highly recommend Scarlett Carter from ARAG Law to anyone facing employment-related legal matters. Their combination of expertise, responsiveness, and client-focused service makes them a top choice.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with ARAG Law

I had a great experience with ARAG Law. They handled everything professionally and kept me well informed throughout the process.

Charley was my main point of contact and did an excellent job - always keeping me updated and working diligently on my case through to its resolution. Their advice was clear, practical and effective.

I wouldn’t hesitate to recommend their services to anyone looking for reliable and professional legal support.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Garner at ARAG Law provided…

Sarah Garner at ARAG Law provided outstanding legal support for my employment case. She took over a difficult negotiation and immediately added the 'teeth' needed to move the matter toward a successful resolution. Sarah was instrumental in ensuring my 11-year career history was accurately reflected in my reference and that the settlement was structured in a way that protected my interests. If you need a solicitor who is determined, professional, and highly effective, Sarah is the one to call.

13 March 2026
Unprompted review

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