Aramex Reviews 1,765

Aramex you have had my parcel for close to one month. It’s been onboard for delivery almost two weeks. Today (Sunday) I get a notification it’s been delivered. TO WHERE??? I’ve been home for the past 3 days and not once have my cameras seen an aramex van/car/truck pull up my driveway. You are bloody hopeless and I have no idea how you are still in business.

i purchased goods online and they were suppose to be delivered on the 15/12/2025 4 days later19Th still nothing contacted there office in asia call centre not out for delivery MAYBE before xmas they would have to be the WORST courier service in australia seriously i have had 3 dealings and each time they are late by about a week even sent one parcel to Perth by " mistake " MOST UNRELIABLE COURIERS IN AUSTRALIA

Time and time again Aramex Australia deliver items late OR lose the item in their system completely. I wish retailers would stop using them.

Absolutely useless. No info, no updates, AI helpline and overseas call centre that have no idea about anything. Sill waiting on a package that was apparently on the last leg of its journey from Sydney depot to Wollongong but now tracking states just picked up from seller in Melbourne, but dated 10 days ago. Can i say retarded, cause i wanna say retarded.. If you own a business and are thinking of using this service , abort mission. I will not purchase from any business that uses these guys as a courier. Swears n hate to aramex.

Every time we have a parcel coming and I see an Aramex tracking number (that is generally useless anyway), I just expect the worst - and I'm rarely wrong. We've had parcels left out in the rain, in our neighbour's yard, on the roof of our car and even right behind our car where it is clearly impossible to see it when you reverse out of the garage. It is like their drivers compete to see who can leave a package in the worst possible place.
We have an E-commerce business and absolutely refuse to ship our products to customers with Aramex as we don't want our brand associated with that level of incompetence.
Last week we had some shipping cartons delivered by Aramex from a supplier in Melbourne, and after screwing up delivery (text saying delivery was complete when they only dropped off 1 out of 3 packages) we got the remainder a few days later.
Unfortunately the boxes were the wrong size so the supplier sent us return labels with - NOOOOOO!! - Aramex....
So the three packages were our on our front porch - labels attached and even a sign saying "ARAMEX" ready to be collected last Wednesday as per the booking. During the day I saw a white van stop at our driveway briefly before driving off again. Hmmm.... parcels were not collected Wednesday, or Thursday. Called the company who booked the return labels who told me Aramex assured them that pickup would be Friday. Nope. Weekend? Nope. Monday? Nope. So I emailed Aramex Sunshine Coast with photos of the labels on Tuesday, demanding pickup that day. Then I received a "rebooking request confirmation" - Why? I never changed the booking in the first place. Aramex told me that pickup had been unsuccessfully attempted the week before (not true). This morning (Wednesday) I put all three packages in our carport where anyone in our driveway can clearly see them (they are large anyway) with a big sign saying ARAMEX. Following up by email with Aramex Sunshine Coast in an effort to ensure pickup today - they responded that their tracking showed that pickup was attempted yesterday. This is just BS - we work from home and can see any car that even comes close to our driveway, and nobody has even tried to pick these boxes up since they were first put out last Wednesday. So now I don't even know when or if these will even be collected and returned to the supplier so we can get our refund.
The fact that a business this bad can still be in business at all staggers me. If we provided this level of service to our customers we'd be out of business in weeks.
IF YOU ARE AN E-COMMERCE BUSINESS THAT WANTS TO STAY IN BUSINESS - DON'T SUBJECT YOUR CUSTOMERS TO ARAMEX!!

If I could I would give a zero rating. However, that would still be too generous !

Aramex collected parcel on 27/11/25 and only delivered today.

By the looks of it, my experience is universal.

Tracking updates…..no such thing.

AI Assistant….same as with other customers. We have endless amounts of time to hang around to have a conversation that was never going to happen.

HELP Centre….i feel sorry for the help centre staff once you are able to locate the Help Centre contact phone number!

Secondly, they are put in a position by Aramex where they cop all of the customer’s frustrations. Their job is made more difficult by not having access to information that would easily resolve most enquiries. As such they have to submit an email enquiry that supposedly has a 2 day turn around before a response is received. Like waiting for the AI Assistant to connect me to a help centre staff member, the reply to email to my enquiry on 11/12/25 never come.

When Aramex finally decided to respond to the email enquiry, they had the audacity to only advise the item had been delivered…….FINALLY. However, they chose not to provide information regarding my enquiry.

Unfortunately, I will not be purchasing from this online shop again while Aramex is their courier.

And Aramex….please don’t profer a tokenistic apology. If you were genuine, you would have replied in a timely manner to my and the myriad of other customer enquiries you have chosen to blatantly ignore.

This company is absolutely useless. I have been waiting 2 weeks for a delivery from Sydney to Brisbane. You cannot get hold of anybody, nobody emails or calls back. They are a disgrace and buyers should avoid purchasing from companies using them.

Absolutely USELESS!!!! This would have to be the worst delivery service in the country.

I have been waiting 2 weeks for a parcel that only had to go a short distance. They say it has been onboard for a week now, but can't confirm who has it.

Tracking is non-existent, and no one seems to know where my parcel is. Call centre is no help as they have no tracking info either and can't offer any further help.

I will never order from another business that uses Aramex.

If I could give negative zero stars, I would.

And to Aramex, if you reply to this message, don't bother telling me to fill in your online form. I have done that 3 times, and still have no answers.

UPDATE: So after asking Aramex to not bother replying to this message telling me to fill in their online form, they asked me to contact them via Facebook which just gives an automated reponse telling you fill in the online form!

And I thought they couldn't get any more useless!

Shocking service, couriers who lie to their office about attempting to pick-up, a help line that is clearly not in Australia and no way of dealing with anyone that can answer questions.

Now thousands of dollars of corporate hampers for Xmas may not get there.

Attempted delivery on a weekend to a business address. Apparently I have to collect from their local depot (only x1 depot for all of Western Australia that has an area of 2.5 million square kilometers). The depot does not open on weekends and opens Mon-Fri 0800-1700. How do full-time workers collect? Terrible company. I will make sure I do not purchase from any company that uses Aramex to deliver

I got an email saying my package is on board for delivery on Friday and the package was marked leave at front door if no one home. Still haven’t received my package five days later. I called and they said they will get back to me (basically whenever) and hung up on me. Disgusting service, disgusting attitude. I can only assume that they are very cheap because why on earth would any company use their services with all the negative reviews.

The fact that you have to leave 1 star, yet these incompetents can't achieve 2 stars from so many reviews tells you everything you need to know about them.

I had waited home all day for a delivery only to check the tracking at 9.30pm, to a message saying unable to deliver at 8.28pm.
Ring them next morning to be told that no one home, when I advised them that I have security cameras and no courier had been around here 15 minutes either side of that,they changed the story to it was outside delivery hours.
Can redeliver in 2 days with a time of before 5pm.
My theory is that deliveries aren't out for delivery in first place and they just hope people like myself haven't got time to be waiting around all day again on the off chance that they may find that they were actually contracted to provide a delivery service and deliver the parcel and just decide to pick up at a time that suits me.

Avoid at all costs, the one and only reason that these clowns are still in business is because they are cheap, don't provide the service they are contracted to and obviously the businesses that use them don't care about the customers the same as these people once they have your money

I am writing to express my strong disappointment with your delivery service. On the scheduled delivery day, I received an email stating “we missed you”. However, the delivery driver never knocked on my door, did not attempt to contact me, and left no calling card. In fact, no delivery attempt was made at all. Immediately after receiving the email, I tried to contact your online chat support, but no agent responded. I then called your hotline and was assured that a re-delivery would be arranged for Monday, 15 December 2025. I waited at home until 3:00 PM, but no one arrived. The parcel remained at the Melbourne depot. When I called again, I was informed that delivery would be rescheduled for Tuesday or Wednesday, with no clear commitment. This level of service is extremely disappointing. I paid for delivery but did not receive the service promised. As a result of these repeated failures, I now have to take leave from work simply to wait for a parcel that should have been delivered as scheduled. I expect a clear and confirmed delivery date and time.

On Friday I organised to go to the depot to collect a parcel that hadn’t been delivered. I set out today, spent 5 hours on buses 🚎. Only to find out you twirps had sent it out for redelivery. I am mobility impaired, I can’t walk properly.
I won’t be ordering anything for delivery EVER again. If I can’t click & Collect I won’t purchase.

I am waiting for my order pick up already 6 days. Absolutely not acceptable service.

Regular experience from Aramex delivery person - they don't deliver, just drop calling card and drive away, sometimes not even that. This has happened 3 times already in the last one month. One time i managed to catch the person as he was going to drive away so that i could get my parcel. My neighbours weren't so lucky. Their customer chat is horrible with no response . I live at Monarco Apartments in Westmead, NSW. so if an Aramex person bothers to read this please get your delivery guys to do their job. My current decision is not buy from a organisations that use the services of Aramex

If I could give zero stars I would. Absolute shambles of a company. Won't deliver parcel/respond to emails. Amatures do not use.

Stated they had delivered to the correct address, was signed for and taken a photograph but was completely the wrong address and all was a lie. Terrible system!!!

Australia Post delivered a parcel from QLD in less than 24 hours but this group well it takes at least 4 days after they have it in their van, and I am still waiting.

I think Just Wines should get a different service as this happens every time, I have wine delivered by Aramex.

Easly see why they score 1.5, should be less!

Aramax and Invenco: Look at the service you purchasing from- and if they are using either Aramax or Invenco to deliver the product to you- DO NOT PURCHASE from them. The sellers of the product should be using a better courier and not one that appears to be purposefully not delivering in order to charge a re-delivery fee. Won’t go into the detail because I won’t waste my breath but quite frankly, these delivery services are a disgrace and provoke a huge amount of stress. You’d be better off driving to your local centre and purchasing and driving home with the product in your hands.