Cyrus was easy to understand, spoke slowly and respectfully, did not try to "sell" me, listened to my requests and comments, and competently arranged my flights. He also provided helpful tips for tra... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Travis is my go-to travel booking agent. I have been using his services for about 3 years now and he is always responsive and reliable. My travel itineraries have gone off without a hitch and the pric... See more
Company replied
So, Aran Grant was not the cheapest option for me. That being said, I would not have received the level of service that is provided by Aran Grant and its employees. I was kept up to date on any change... See more
Company replied
STEPHANIE was extremely courteous and engaging. Very knowledgeable and professional. She was eager to assist us find the best flights that met our needs and within our budget! She was patient with us... See more
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Company details
About AranGrant
Written by the company
AranGrant is an Olympic-grade team of travel planners. We gathered a rare mix of seasoned experts whose combined expertise encompasses the full breadth and complexity of the air travel industry.
HOW IT WORKS
1. Share your trip plan
Contact via email or phone our travel planners. Outline the arrangements you would prefer.
2. Review your options
We promptly detail the best flights for you. Decide on further adjustments as needed.
3. Secure your ticket
Pick your flight. Review all details, approve payment, and receive your tickets pronto.
Contact info
1717 McKinney Avenue, 75202, Dallas, United States
- +1 (888) 863-3910
- customercare@arangrant.com
- arangrant.com
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alison goes over and beyond
Alison goes over and beyond. She is literally the best. Always ready to help and gets the job done instantly.
5 April 2026
Unprompted review
Reply from AranGrant
Dear Dcaesarbeatz,
We sincerely appreciate your generous feedback and 5‑star rating.
It’s wonderful to hear that Alison consistently went above and beyond, always ready to help and ensuring tasks were completed instantly. Your kind words inspire us to continue delivering attentive, efficient, and personalized service to every traveler.
Thank you again for sharing your experience—we look forward to assisting you with your future journeys.
Sincerely Yours,
ARANGRANT Team
Totally pleased
The four flight segments worked like a charm. AranGrant kept us informed of all updates throughout the trip. I will absolutely use them for future trips.
28 March 2026
Unprompted review
Reply from AranGrant
Dear Catherine K,
We sincerely appreciate your thoughtful feedback and 5‑star rating.
It’s wonderful to hear that all four flight segments worked seamlessly and that Arangrant kept you informed with timely updates throughout your trip. Knowing that this level of care made your travel experience smooth and enjoyable means a great deal to us.
We’re delighted that you plan to use our services for future trips, and we look forward to assisting you again with the same personal attention and reliability.
Sincerely Yours,
ARANGRANT Team
It has been quite a while since my last…
It has been quite a while since my last trip to the Far East and I'm glad I selected AranGrant to arrange my travel. It was my right choice and I will do it again for my future plan.
3 April 2026
Unprompted review
Reply from AranGrant
Dear Sang Phan,
We sincerely appreciate your thoughtful feedback and 5‑star rating.
It’s wonderful to hear that, after quite some time since your last trip to the Far East, you chose Arangrant to arrange your travel. We’re delighted that you felt it was the right choice and that the experience has inspired you to plan future journeys with us.
Your kind words affirm our commitment to providing attentive, reliable service that makes travel planning smooth and enjoyable.
Thank you again for sharing your experience—we look forward to assisting you with your upcoming adventures.
Sincerely Yours,
ARANGRANT Team
Efficient and friendly services
Efficient and friendly services. They made sure that I get the best deal possible. Very helpful and friendly staff..
9 February 2026
Unprompted review
Reply from AranGrant
Dear Valued Customer,
Thank you so much for your wonderful 5‑star review. We’re delighted to hear that you found our services efficient and friendly, and that our staff were able to help you secure the best deal possible.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
We’re grateful for the opportunity to serve you and look forward to assisting you again in the future.
Sincerely Yours,
ARANGRANT Team
Absolutely frustrating and huge waste of money
I found that working with Aran Grant was frustrating and cost me more money than the savings was worth. First, the agents offered flights with the lowest fares first, but had the most complicated itineraries (multiple stops) or long layovers. I ended up spending my time finding the best flight options myself, then feeding flight numbers to the agents. Basically, being my own travel agent would have been much easier. Then, the flights are all non-refundable, so if you want to save $500 on a business class flight, you'll have to spend $700 on travel protection ("cancel for any reason" insurance) and then only get 80% back what you spent on the ticket. After purchasing "cancel for any reason", additional travel insurance and adding a tip the agent asked for, I spend an additional $1,000+. After our country decided to invade Venezuela, I decided solo travel wouldn't be a good idea so I cancelled my trip, losing another $1,200, for a total of $2,200. The other issue was, I had planned to fly into one city, stay for a few days, then fly further south to another location. After confirming all the flights I ended up with one of the flight legs missing. I basically had no flight to the second location, even though I was flying home from the second location. Literally nothing about this experience was good and I will never use Aran Grant again.
6 December 2025
Unprompted review
Reply from AranGrant
Updated response on April 18, 2026
Dear Leanne Gaedtke,
Thank you for taking the time and for sharing your feedback.
We genuinely want to assist with your case, but without a response to our previous communication, our ability to further address your concern is limited.
Please know that we remain available to assist you shall you decide to reach out to us.
Sincerely Yours,
ARANGRANT Team
===================================
Initial response on April 04, 2026
Dear Leanne Gaedtke,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Top-notch service from start to finish
Top-notch service from start to finish! The agent went above and beyond to secure the best flight deals for me. Everything was handled quickly and professionally, and I didn’t have to worry about a thing. Their expertise really shows, and I felt confident throughout the booking process. I highly recommend them to anyone looking for stress-free travel planning.
17 March 2026
Unprompted review
Reply from AranGrant
Dear Dierdra Crawford,
Thank you so much for sharing your 5‑star review with us. We’re delighted to hear that you experienced top‑notch service from start to finish and that our agent was able to go above and beyond in securing the best flight deals for you.
It’s always our goal to make travel planning stress‑free, quick, and professional, and we’re thrilled to know you felt confident throughout the process. Your recommendation means a great deal to us, and we truly appreciate your trust.
We look forward to assisting you again with your future travel needs.
Sincerely Yours,
ARANGRANT Team
Elvin is absolutely amazing!
Elvin has been an exceptional guide and support system throughout this entire process. From the very beginning, he demonstrated a high level of professionalism, patience, and deep knowledge, which made what could have been a stressful experience feel smooth and manageable. We explored well over a dozen different route options together, and at every step, he took the time to explain the pros and cons clearly, ensuring I felt confident in each decision.
What truly stood out was his adaptability. My schedule was constantly changing and at times unpredictable, yet Elvin remained incredibly flexible and responsive. He was always willing to adjust plans, revisit options, and accommodate new constraints without hesitation or frustration. That level of consistency and commitment is rare.
Beyond his technical expertise, Elvin brings a sense of reassurance and partnership to the process. You never feel like just another client—he genuinely feels like someone invested in helping you achieve the best possible outcome. His communication was timely, clear, and thoughtful throughout.
If you’re looking for someone who is knowledgeable, dependable, and truly has your best interests in mind, I cannot recommend Elvin highly enough. He is, without question, an excellent ally to have on your team.
30 March 2026
Unprompted review
Reply from AranGrant
Dear Adwait Mehta,
We are truly grateful for your generous 5-star review and the thoughtful way you described your experience.
It’s wonderful to hear that Elvin’s professionalism, patience, and deep knowledge helped make the process smooth and manageable for you. We’re especially pleased that his adaptability and commitment stood out, ensuring you felt supported even with changing schedules and evolving needs.
Knowing that his clear communication and genuine investment brought reassurance means a great deal to us. Your recognition inspires our team to continue delivering dependable service with care and dedication.
Thank you for recommending us so highly—we look forward to being your trusted partner again in the future.
Sincerely Yours,
ARANGRANT Team
GOOD CUSTOMER SERVICE VERY POLITE…
GOOD CUSTOMER SERVICE VERY POLITE EMPLOYEES. GOD BLESS MR.PATEL
29 March 2026
Unprompted review
Reply from AranGrant
Dear Amratlal Patel,
We truly appreciate your kind words and 5-star review. It brings us great joy to know that you experienced good customer service and found our employees polite and respectful.
Providing excellent service is always our priority, and feedback like yours inspires us to continue serving with care and dedication.
We look forward to welcoming you again soon.
Sincerely Yours,
ARANGRANT Team
Reply from AranGrant
Dear John Cheng,
Thank you for sharing your wonderful 5‑star feedback with us. We’re delighted to know that everything was exactly as it should be and that your experience met your expectations.
Your support means a great deal to our team, and we’re committed to continuing to provide the same level of quality and care every time.
We look forward to serving you again soon!
Sincerely Yours,
ARANGRANT Team
I have used AranGrant for many years…
I have used AranGrant for many years for business tickets to Europe, and every time I got a great service and the best deal. Enrique was so professional and efficient, as always so helpful finding what we ask for. We will continue to use this wonderful agency. Thanks again Enrique for your great service and help.
Alex Romanof, Los Angeles.
23 March 2026
Unprompted review
Reply from AranGrant
Dear Alexandru Romanof,
Thank you so much for sharing your kind words and for giving us a 5‑star review. It’s wonderful to hear that Enrique has consistently provided you with great service, the best deals, and the professional support you needed for your business travel to Europe.
Your loyalty means a great deal to us, and we are delighted to know that we’ve been able to meet your expectations every time. We look forward to assisting you with all your future travel needs and continuing to provide the same level of care and efficiency you’ve come to expect.
Once again, thank you for your thoughtful feedback and for choosing Arangrant.
Sincerely Yours,
ARANGRANT Team
Jade was my representatvie she was…
Jade was my representatvie she was great!! The ticket she quoted was ready within the hour she stayed in touch and even followed up the next day. I saved over $2000 using AranGrant I highly recommend them!
23 March 2026
Unprompted review
Reply from AranGrant
Dear Karin Drake,
Thank you so much for sharing your wonderful feedback and for giving us a 5‑star review. We’re thrilled to hear that Jade provided such attentive service—quoting your ticket within the hour, staying in touch, and even following up the next day.
We’re delighted that you were able to save over $2,000 by booking with us, and we truly appreciate your recommendation. Your kind words mean a great deal to our team, and we’re committed to continuing to provide you with the same level of professionalism and care for all your future travel needs.
Once again, thank you for choosing Arangrant and for taking the time to share your experience.
Sincerely Yours,
ARANGRANT Team
Incredible experience...
Booking with AranGrant was incredibly easy and stress-free. The agent handled everything efficiently, and I didn’t have to worry about comparing dozens of flights myself. Great experience overall and highly recommended!
13 February 2026
Unprompted review
Reply from AranGrant
Dear Loui,
Thank you for sharing your wonderful feedback and for rating us 5 stars. We’re delighted to hear that booking with Arangrant was such an easy and stress‑free experience.
We truly appreciate your recommendation and are thrilled that we could make your travel planning smooth and enjoyable. Providing excellent service is always our priority, and your kind words encourage us to keep delivering the best possible experience.
We look forward to assisting you again with your future travel needs.
Sincerely Yours,
ARANGRANT Team
Inconsistent Quality of Service!
Have used arangrant for business class flights on 4 ouverseas trips for myself and wife. Price good, service good to fair depending on agent. But, my most recent agent, Joec, did a fair to good job with airfare, but was not honest about ability to book hotels for us. Tried to book hotel in Papeete with hotel voucher he provided as part of ticket. He went quiet for two weeks in spite of several follow-up email. Finally, after sending last attempt to book through arangrant, he responded saying my email were sent to the "wrong cue" and he would get right on it. 3 days later, no response. Sent email saying i was through with him and arangrant for the run-around. Obviously he didn't want to honor hotel voucher he provided or the revenue he would get from a hotel booking wasn't worth his time... Arangrant CAN be a great place to get business class airfares, BUT.... consistently good service with them depends on finding a good agent and keeping with him/her.
20 March 2026
Unprompted review
Reply from AranGrant
Updated response on April 22, 2026
Dear William Lane,
Thank you for taking the time to share your review and rating on Trustpilot.
We are glad to know that you were able to speak with our service team, and on behalf of our entire team, we sincerely apologize once again for the inconvenience you experienced.
We hope that our ongoing efforts and communication have demonstrated our genuine commitment to assisting you and ensuring your concerns are addressed.
Thank you once again for your time and for giving us the opportunity to serve you better.
Sincerely Yours,
ARANGRANT Team
===================================
Initial response on March 26, 2026
Dear William Lane,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your order number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
Safe and reliable
Arangrant helped me secure an amazing Business Class deal for my trip. Everything was handled professionally and I received my e-ticket shortly after booking. The whole process felt safe and reliable. I will definitely use them again.
5 February 2026
Unprompted review
Reply from AranGrant
Dear Joy Jane,
We truly appreciate your kind words and 5-star review.
It’s wonderful to hear that our agency helped you secure an amazing Business Class deal and that the entire process felt safe, reliable, and professionally handled. We’re also glad you received your e-ticket promptly and without any hassle.
Your trust means a lot to us, and we’re delighted to know you’ll be choosing us again for future travel.
We look forward to assisting you with more premium journeys ahead.
Sincerely Yours,
ARANGRANT Team
Our AranGrant Rep found the absolute…
Our AranGrant Rep found the absolute best price for us for Business Class! He was very professional and helpful
10 November 2025
Unprompted review
Reply from AranGrant
Dear Margarita,
Thank you for your wonderful feedback! We’re delighted to hear that our agent was able to secure the absolute best Business Class price for you and that you found the service professional and helpful.
Your satisfaction is our priority, and knowing we delivered a smooth and valuable experience means a lot to us.
We look forward to assisting you again with future premium travel bookings.
Sincerely Yours,
ARANGRANT Team
This is the second time I bought plane…
This is the second time I bought plane tickets through ARANGRANT and the service was impeccable. I worked again with Theo and can say that he is great! I highly appreciate that he responded immediately to my text or email and has been of a great help to find me the tickets with a good price. I will use his help again. Thank you, Theo!
20 March 2026
Unprompted review
Reply from AranGrant
Dear Valued Customer,
We’re truly grateful for your continued trust in Arangrant and for sharing such positive feedback. It’s wonderful to hear that this was your second time booking with us and that the service met your expectations once again.
We’re delighted that Theo was able to assist you promptly through text and email, and help secure tickets at a great price. Your recognition of his professionalism and responsiveness means a lot to us.
Thank you for choosing us for your travel needs—we look forward to supporting you again on your future journeys.
Sincerely Yours,
ARANGRANT Team
Absolute winner
Just great service and works after booking in the star alliance airline app well.
9 March 2026
Unprompted review
Reply from AranGrant
Dear Valued Customer,
Thank you so much for sharing your wonderful feedback and rating us 5 stars! We’re thrilled to hear that you enjoyed our service and that everything worked seamlessly after booking through the Star Alliance airline app.
Your support means a great deal to us, and we’re committed to continuing to provide you with excellent service every time.
We look forward to welcoming you again soon.
Sincerely Yours,
ARANGRANT Team
Liars
I went to Australia for 3 weeks and flew business class. I had no problems flying but while there I came down with a bladder infection. I went to a local clinic and had it taken care of.
The problem comes when I try to get reimbursed from the insurance. Arangrant says I only had flight insurance not medical. I was told by agent Colin, I’m sure not his real name, that the insurance was for flight and medical. I asked if I had to go to the doctor or hospital what do I show them? He said just call Arangrant and ask for customer service. I guess you need an attorney to get flight tickets!
19 March 2026
Unprompted review
Reply from AranGrant
Updated response on April 09, 2026
Dear LeRoy E. Graf,
Thank you for sharing your feedback and bringing this matter to our attention.
Upon review, we confirmed your interaction with one of our sales agents regarding the product Travel Protection Plan (TPP). During that discussion, it was explained that this product covers missed connections (free exchange), mishandled baggage, and refunds in the event of flight cancellations by the airline or hospitalization.
Additionally, product Xcover was also presented, highlighting its seamless claims process, immediate support, and easy management through your Xcover Account. This option provides coverage for trip interruptions, emergency medical expenses, and baggage loss or delay.
Our records indicate that you opted for the product Travel Protection Plan (TPP) rather than product Xcover.
Your feedback allows us to improve our offerings and deliver better service to all valued customers like yourself.
Sincerely Yours,
ARANGRANT Team
=================================
Initial response on March 20, 2026
Dear LeRoy E. Graf,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
Comunicarnos
Comunicarnos. Very easy to work with. Very understanding to my need. Very grateful to Mr Mel C what he did for me.
Best of all price was right
18 December 2025
Unprompted review
Reply from AranGrant
Dear Kanwal Toor,
Thank you so much for taking the time to share your positive feedback. We’re thrilled to hear that you found our team easy to work with and understanding of your needs.
It’s especially rewarding to know that Mel's efforts made a meaningful difference for you and that you were pleased with the pricing.
Your kind words motivate us to continue delivering excellent service and personalized support.
We truly value your trust and look forward to assisting you with your future travel arrangements.
Sincerely Yours,
ARANGRANT Team
Seasoned travelers….very poor experience
We are seasoned travelers and have lived overseas….96 countries and worked with dozens of travel agencies. We have recently traveled to Africa from the US. We had to deal with no less than 12 Arangrant agents and always got “it will take some time”. It took 5 months to get satisfactory bookings and threats of forfeiture from Arangrant and finally got a mess fixed by going directly to the carriers. Summing up the experience…the worst we’ve ever dealt with in a travel agency….mistakes, false information, constant schedule changes. After threatening legal action against them and telling Arangrant to cease any further contact with us….it stopped, and cost us plenty to fix the mess. DO NOT DEAL WITH THIS COMPANY, it will save you headaches, sleepless nights and incredible frustration.
27 February 2026
Unprompted review
Reply from AranGrant
Updated response on March 25, 2026
Dear Nicole Chartrand Tresch,
Thank you for sharing your concerns with us. We regret to hear about your experience and take your feedback seriously.
Upon reviewing the records, we would like to confirm that the cancellation of one of the segments occurred due to actions taken directly with the airline. We are glad to know that our service team was able to assist and provide confirmation of the successful ticket reissue.
We also note that subsequent changes were made directly with the airline, and you indicated that you no longer wished to receive services from us. We respect your decision and have ceased further contact as requested.
Your feedback helps us improve our processes and communication to better serve travelers in the future.
Sincerely Yours,
ARANGRANT Team
=================================
Initial response on March 20, 2026
Dear Nicole Chartrand Tresch,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely Yours,
ARANGRANT Team
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