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Written by the company
Engelstilstraat 14, 9671 JH, Winschoten, Spain
3.6
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 24 hours
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Excellent customer service — fast, friendly, and always willing to help. They responded quickly, solved my issue without any hassle, and made the whole experience smooth and pleasant.
Reply from Arbolesdenavidadartificiales.es
Dear Adriana,
Many thanks for your review!
Team Royal Christmas
Best Christmas Tree Ever
I am crazy about Christmas, I love everything about it, but what I love the most is the christmas tree. I did not know it, but the one I bought is the Christmas tree of my dreams. It is tall, beautiful, wonderful and it has such an amazing quality.
It’s artificial, but it doesn’t look fake at all — it’s full, lush, and so realistic. What I love the most is that those little green needles that usually fall are not longer a problem.
The whole buying and delivery experience was great, but the product itself is truly unbelievable. I am extremely happy and completely satisfied.
Every time I look at my beautiful tree, I can’t help but smile. It truly brings the Christmas spirit into my home.
Reply from Arbolesdenavidadartificiales.es
Dear Keyla Sofia Baptista Bastos,
Many thanks for your review!
Team Royal Christmas
I have been checking the tracking number and it shows as delivered, nothing has come to my address, tracking number from the Spanish courier not working, please contact me ASAP to find a solution, Christmas is getting close and I don't have a tree.
I'll appreciate the communication in Spanish or at least in English.
Reply from Arbolesdenavidadartificiales.es
Dear sir Javier,
Thank you for your order at Royal Christmas!
We apologize for the inconvenience with the delivery of your order. Please send us an e-mail at info@royalchristmas.nl with your invoice number which starts with 2015.... and the products you have ordered, so we can have a look what went wrong with the delivery.
Kind regards,
Team Royal Christmas / Arbolesdenavidadartificiales.es
Además me llegó en apenas 4-5 días.
As the websites describes my tree model, the Iowa deluxe, has 80% PE material (which is the most expensive they use). Yes,sure!. I think I am exagerating if I say it has 20% of PE material. So, in the end, I bought a christmass tree made of 80% of PP at a price of a PE tree (nearly 200€)
In my opinion, you would do far much better to buy the tree at your local mall at a quarter of the price I paid.
And I thought we spanish were the shabby quality. JA JA JA
Regarding transport, everything OK. Nice and fast.
great shape
great price
great colours
easy to build
huge amount of branches
I always say that this company is a dream !!!! When i turn on the christmas trees of Royal Christmas at home, my hearth shine as sun. Great professional people !!!!! EXCELENT !!!!
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