Arborisk Insurance  Reviews 1,039

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, often highlighting their ability to understand specific needs and provide tailored solutions. The service is frequently described as excellent, efficient, and easy to deal with, with many appreciating the quick response times and clear communication. Reviewers also found the pricing to be very competitive, often saving money while receiving comprehensive coverage. People appreciate the personalized attention and the ease of making adjustments to their policies without additional charges or hassle.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, often highlighting efficient, brilliant, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the ease of communication... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings compared to... See more

Response time

Customers had positive experiences with response times, consistently noting quick and efficient replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first contacted Mateusz for my vehicle insurance that I wanted moving to fleet cover, he was more than happy to help and offer a very competitive rate which was clear and transparent through eve... See more

Company replied

Rated 5 out of 5 stars

Sam has been organising our commercial vehicle insurance for the last three years and has always done an excellent job. He is very knowledgeable and always responds quickly and answers all our queries... See more

Company replied

Rated 5 out of 5 stars

Amazing, friendly and always helpful. I find information is well explained with nothing too much trouble. Aways a pleasure to do business with. I hav been with Arborisk for 10 years and can only speak... See more

Company replied

Rated 5 out of 5 stars

Scott has dealt with us a few times now. He knows his stuff, is personable and provides a good service. Clearly keeps notes from previous conversations so can relate to answers we might have given p... See more

Company replied


Company details

  1. #43 of 168 best companies in Insurance broker
  2. #4 of 69 best companies in Car and Motor Insurance Agency
  3. #2 of 8 best companies in Business broker
  4. #32 of 223 best companies in Insurance agency

Written by the company

Chartered insurance broker, winner of The British Insurance Awards 2025 and finalist UK Broker Awards 2025 'Commercial Broker Of The Year' specialising in Tree Surgery, Landscape Gardening, Forestry and Arboricultural insurance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Efficient supportive help when needed…

Efficient supportive help when needed and renewal process straightforward even with amendments. A good team to work with.

2 September 2025
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Reply from Arborisk Insurance

Many thanks for your 5 star review. We pride ourselves on the level of great customer service provided. Your comments will be shared with the team.

Rated 5 out of 5 stars

The whole process of obtaining Liabilty…

The whole process of obtaining Liabilty insurance, and full cover for all the machinery we use was a doddle. Just rang up Sam who dealt with things quickly and professionally and had a competative quotation back to me the next day. Signed up to an impressive package.

28 August 2025
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Reply from Arborisk Insurance

Here at Arborisk we pride ourselves on the great level service we provide. Thank you for sharing your experience and leaving us a 5 star review.

Rated 5 out of 5 stars

Great customer service

Great customer service, responded to an urgent request quickly and efficiently allowing us to continue our business seamlessly.

21 August 2025
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Reply from Arborisk Insurance

Here at Arborisk we pride ourselves on the great level of service we provide and we thank you for leaving such a great 5 star review.

Rated 5 out of 5 stars

Best company I have dealt with for my…

Best company I have dealt with for my fleet insurance since going self employed 20 years ago so simple and easy with adding and removing trucks just a phone call and all sorted and you deal with a person.

20 August 2025
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Reply from Arborisk Insurance

What lovely comments. Thank you for leaving us a great review. We will be sure to feed this back to the team.

Rated 5 out of 5 stars

Efficient Service

Joshua got back to us very quickly when we asked questions and for different quotations relating to the renewal. The information was very clear and felt Joshua understood the produce well and was trustworthy, thank you

20 August 2025
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Reply from Arborisk Insurance

Thank you for your 5 star review and Lovely comments. We will be sure to pass your feedback on to Josh.

Rated 5 out of 5 stars

Highly recommend

I’ve been using Arborisk for a few years now. They are very easy to deal with over the phone and give a competitive price. Would highly recommend them

19 August 2025
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Reply from Arborisk Insurance

Thank you for your recommendation and 5 star review.

Rated 5 out of 5 stars

Very easy to speak to

Very easy to speak to, very helpful. Great experience 👍

18 August 2025
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Reply from Arborisk Insurance

Thank you for your review. We're glad you've had a great experience.

Rated 5 out of 5 stars

Can’t recommend Arborisk enough

Can’t recommend Arborisk enough, so so so easy to deal with, transparent from the start. 10/10

12 August 2025
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Reply from Arborisk Insurance

Many thanks for your 5star review and recommendation.

Rated 4 out of 5 stars

Clear consize and friendly support

Clear consize and friendly support. Id give 5 stars but as I've never made a claim I'm not in a position to give full stars for that reason. I'd recommend.

5 August 2025
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Reply from Arborisk Insurance

Thank you for your honest review and recommendation. Lets hope you never have to make a claim but if you do, we'll be right here for you. As you can see from other reviews, our claims service is also great!

Rated 5 out of 5 stars

After a prompt reply from the website…

After a prompt reply from the website enquiry. Setting up the policy was both informative and efficient thanks to Mat.

4 August 2025
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Reply from Arborisk Insurance

Many thanks for your 5 star review. You comments will be shared with Mat

Rated 5 out of 5 stars

A fantastic service provided by Sam

A fantastic service provided by Sam, everything was explained thoroughly, and I was very happy with the quotation provided, and had no hesitation in accepting the quote.

Thanks again Sam.

Barney

Barney Reece Tree & Garden Management

28 July 2025
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Reply from Arborisk Insurance

Hi Barney, thank you for your lovely 5 star review! We pride ourselves on the knowledge and expertise of our account handlers. I will be sure to pass this praise on to Sam and the team.

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