Arbtech Consulting Ltd Reviews 583

The booking of site survey, the payment process and delivery of PEA was made easy. Rhiannon throughout was extremely helpful. Our BNG report was dealt with by Michelle who again proved knowledgeable, efficient and extremely helpful. Both quickly made revisions where necessary and delivered quickly. I would have no hesitation in using Arbtech again.

Excellent service on site and after with report

Really good experience with Arbtech.
Received quote quickly and their level of timescales really helps with the client to enable submission of the the relevant reports to Planning.

We had a sensible response and a quick PEA confirmed that what we had told the planners - no great habitats in artificial grass and tarmac. Of course you took that piece of logic and proved it to the point of raising our fence a tad to aid hedgehogs if they happen upon us and a couple of bat hotels (probably bat bNb's really) and then stated a lot.... So now we hope that this satisfies the planners and get us onward and upward - thank you.

EDIT to Arbtech's reply

It is inaccurate on many points. You have omitted all of your failings and a record of my complaints to your company throughout the process.
I did not give you the wrong address. The project was for a dormer extension. Your report stated it was for a 2 storey extension. Completely incorrect and clearly cut and pasted from another report.

The report was required for a planning meeting as was highlighted many times. It was not provided until after the meeting.

I did not refuse to pay the DNA - i asked way back in June if it was required (i'm not the professionals - you are meant to be) and no one responded so i assumed it was not required.

You continually fail to recognise you are in breach of the consumer rights act. All you have done is responded in an aggressive and sarcastic manner.

I wish i had read the reviews before using these unprofessional rip off merchants.
The house i bought had been empty for 18 months and both loft hatches at either end of the house had been open for all this time. I moved in and the loft hatches remained open for the next month. Having had bats in a previous house, i would have expected to see some evidence of them if they were here, given the empty house and accessibility to the loft space.
It was clear there were no bats here, yet after Arbtech's ecologist searching for what felt like hours, miraculously a couple of very old and dry droppings were discovered and low and behold, i needed more surveys. Immediately it felt wrong and i said so at the time. I looked into finding a professional body that Arbtech would be accountable to, but it seems there are none. So essentially they have a free reign to do what they like and charge what they like, and by golly, they do just that.

The report was severely flawed and failed the planning requirements. Arbtech dismissed / ignored this and said that because there were other areas the planning failed on (true), then their report cannot be held responsible. They are missing the point. Their report should not have failed. It should not have been part of the problem. At over £5,000 this report should have been bullet proof.

I raised a complaint (several actually) which were ignored and then when responded to were dismissive and the language used was mildly aggressive.

I have now issued a small claims court proceeding for breach of the consumer rights act 2015 -

1. The service was not carried out with reasonable care and skill.
A litany of errors within the report. Acknowledgement and apology from the surveyor that she did not give my job her full attention as she was too busy! Not what you want to hear when you are paying such an exorbitant and obscene amount of money. The report was rejected by the planning department as it lacked all the requirements.

2. Unfair contract terms
The overall fee of £5000 charged upfront is contrary to the requirements of good faith. I was unable to
enter into the contract with the supplier in a fair and open way as the very minimal time that was to be spent by the service provider was never disclosed by them beforehand. The price was not reasonable or fair and the service provider was not transparent about how little time they would be spending on my project

If you've had a poor experience, then please do the same. These people cannot keep getting away with this

Our needs were well met. Available when we needed them and provided a great service.
A lovely, friendly team, who clearly knew their stuff giving a full and thorough survey.
Would happily recommend and would use again.

My client hired Arbtech specifically to get things done quickly. We agreed an extra fee (above their already expensive fee) for their 'rapid' service. This stated survey within 5 days and report released a 'few' days later. The survey was not completed within 5 days. The survey was made ready for release about 3 weeks later. In that time we hired another consultant to both survey the site and release their report for 1/5 the cost.

Now they are threatening debt recovery and small claims court because we haven't paid, but they did not carry out the services as per their agreement, nor released their report, so I don't see how anything is owed. Very poor service and simply trying to intimidate the client into paying for nothing.

I wish I had never used Arbtech for my survey. All they seem interested in is pushing more surveys on you, causing huge delays to my project. If I knew then what I know now I would not have touched them with a barge pole. Don't be taken in by their slick marketing, they are NOT there to help you.

Arbtech have been extremely helpful in providing various ecology reports for a planning application on a particular project that has had various design changes along the way. The whole team has been really proactive throughout the whole process. Special mention to Michelle H who assisted with the BNG, she went above and beyond to help the project and me personally, thanks.

Very straightforward process- from first phone call - we were given a very in depth explanation of what was required and also a run down of potential charges. The company responded promptly to any e mails that were sent to them ( if we didn’t understand any of the process). We didn’t need to wait very long for a date to visit our site. Their representative ( Michelle) was extremely knowledgeable and very thorough with her site visit. Thank you Arb Tec for making the process easy for us.

Very thorough report delivered very quickly. Thank you

Great service - quick, practical advice

Zero customer service
Following on from my previous review and receiving a reply from Arbtech with a totally wrong sarcastic response.
We had waited 2 months for our report, we finally received the report once the complaint was made. Arbtech accept no responsibility at all for any mistakes and poor customer service. There is no interest in repeat business or recommendations. Clearly the customer is always wrong!

Arbtech really pulled through for us. They far exceeded service levels we have experienced from any other service provider, ever! A special shout out to Katie Belbin who pulled out all the stops to process our survey in record time so that we weren’t enormously financially impacted due to an error on our planning officer’s part. We can’t thank you enough.

From my experience with Arbtech Consulting Ltd, I would strongly advise against using their services, even though they may seem affordable upfront. They missed several deadlines, delayed report delivery, and the reports didn’t meet the planning requirements I needed. Worse, they don’t actually guarantee to get you through planning, which was something I only discovered after the fact. Communication was poor during crucial stages, adding unnecessary stress. On top of that, a lot of the glowing reviews seem fake, as they lack detail and sound suspiciously similar. If your project is important, it’s worth spending more on a reliable company that offers better communication, delivers on time, and actually helps you through the planning process, avoiding the headaches I faced.

very quick and efficient. Last minute request for survey completed. very nice and engaging people who are willing help. thank you

We had to have three surveys done on a relatively tight timescale, including one unexpected. Michelle, who lead the surveys went above and beyond to make them happen in time; I would very happily and confidently recommend them. They were friendly, competent, thorough and went above and beyond in terms of service level.

Arbech were very quick to reply to my enquiries, I had a survey done very quickly and the reslts were clear and concise.

Anna was knowledgeable, polite and on time.
excellent - thank you.

Here is how the scam works; We had to get a survey done in order to get planning permission. It was always blatantly obvious there were no bats. However Arbtech worded their survey as vaguely as possible in order to get more work. The council then gave planning permission with the condition we had another survey completed. Arbtech refused to do that survey without yet another unnecessary survey being carried out. At around a thousand pound each, its a hell of a racket. Fortunately we found a decent company to conduct the second unnecessary survey. We still had to delay starting work by 8 weeks, at the cost of thousands of pounds.
I assume from your reply that you must be thinking of someone else.