Arbury Reviews 

Fantastic service and great communication from Sam Read. Very friendly and go the extra mile to help. I would recommend Arbury to friends and family. Sam is an absolute asset to this company, hope he's here in three years for my next car.

Had a great experience buying my car at Arbury. Ben and Tom were incredibly helpful throughout the whole process – friendly, knowledgeable, and made everything feel really straightforward. They took the time to answer all my questions and made the whole experience stress-free. Couldn't have asked for better service. Highly recommend!

Sam was extremely helpful and went above and beyond throughout the buying process. Thank you!

Professional, good communication, car in excellent condition

Arbury is a mixed bunch depending what site you visit and who you speak to. Bromsgrove seems to be good on servicing but not so much in their sales area . i.e went in to the Peugeot sales room last week and totally blanked and no one approached me when I looked round their outside used cars, Also don't bother to email them at Bromsgrove (Nissan or Peugeot) as they don't answer. Whats going on I don't know as I thought they were in the business to sell cars!!

Ishamel was great with helping out with car and all other issues he was great help

Good process and nice car. All very straight forward which is what you want.

Very pleasant experience at Arbury Leamington Spa. I was looked after By Ben N who made the experience smooth and welcoming, happy with the purchase and the experience, would recommend!

He was very kind at a difficult time he put me at ease right away and has kept me me updated on everything thank you Sam I am very happy with my new car

This is a review about the vehicle and the condition it was delivered in. Firstly, I must say I have no issue with the Sales team, Tony Symonds, Andy Gray and Alex Bicknell or the Front of House Service Team. They have been very helpful, and I sense a little embarrassed by the issues I have had with the vehicle.
The story is I purchased a Used Citroen C5 Aircross from Arbury Peugeot in Bulkington. The collection was scheduled before I moved house. I received a call to say the collection would be delayed because they had identified a fault with one of the Cylinder Coil Springs and the part was on back order and they would let me know when it was ready for collection. I thought this was positive and good customer service. The collection date went beyond my moving date and Arbury agreed to deliver to my new address. The driver set off on the agreed date but had to return to the dealership as the engine warning light came on. The issue was addressed; however, I did not receive any notification regarding the underlying cause. The vehicle arrived on the rescheduled delivery date. Initially I thought great. After a few days, I noticed the car veered left with the steering wheel centred. Arbury gave permission for me to take it to my local Kwik Fit for inspection.
Kwik Fit found all four wheels misaligned and potentially unsafe. Arbury agreed to have Kwik Fit to resolve the tracking and alignment issues which included re-calibration of the DAS (Driver Assist System) at a cost of £312. This issue should be addressed before confirming a collection date, as the car may not be fit for purpose.
I was initially pleased with my new vehicle until it abruptly lost power and stopped responding to the accelerator. Additionally, the engine was making strange noises and seemed to be bouncing under the bonnet. I contacted Arbury and we arranged to take the car in and investigate and resolve/repair any faults and supply me with a Courtesy vehicle. I managed to get the car to Bulkington on Electric only which included a stop at a Tescos to recharge the battery. I collected the car later that day and so far, there have been no issues. There was of course no charge, and the invoice shows the following information: “Found tsb. Fixed coil pack connector on cylinder 3, carried out software updates on relevant control units”. Additionally, I obtained the following fault codes that were identified: P1336 22, P0301 21, P0303 21, P0304 21, and P0363 22. I have checked them on Google and a little concerning. I did enquire about the possibility of Arbury buying the vehicle back from me. I had one phone call from Andy Gray which really didn’t go any way towards placating my feeling towards the vehicle and the condition it was in when delivered. Nothing since!
As I said earlier, I have no issue with the Sales team, however, they have been very helpful and supportive. The vehicle clearly was not ready to be sold and I question whether it was fit to be on the road. I expected these problems, including tracking issues, to be identified if the service was properly completed before collection or delivery.
CONCLUSION: Think very carefully about buying a Citroen C5 Aircross and think carefully about buying a vehicle from Arbury Motor Group.

Everything was straight forward and Chloe was good at communicating throughtout the whole process.

The whole purchase process was seamless, and I can confirm that the car I got from Arbury is of a very good quality. Thanks to Josh Hunt the sales representative that handle the whole purchase process.

If I could give it a zero star rating then I would.
They are lovely when selling you a car and then bang as soon as something is wrong customer service goes out the window.
Had a £15,000 car off them a month ago, issues started soon after, took them 2 weeks to book me in. So far my car has been stranded there 2 days in the workshop and still not sorted. No one rings you back when they say they will. No confidence in anything they tell you and still not diagnosed what is wrong and no idea when I will get my car back.
Three days lost earnings for me to be left in the dark. Quite frankly the worst customer service from the front of house with eye rolls and sharp replies when all this customer wants is answers and things putting right.
I will never be setting foot in this place ever again and will recommend all friends and family stay well clear.

Sam was a really great help when collecting my car yesterday, he made sure I was happy with everything before leaving and offered me help with getting used to all of the controls and even gave me some mats for the car. I would like to say thank you to him for helping with everything!

Honest up front information not all about making a sale salesman Ben made the transaction a smooth process very reassuring

Great service quick and easy in and out

Introduced to whole team not just motability. Never used Nissan nor Arbury before and in the wake of a bereavement needed more support than usual.

The team at Arbury, Leamington Spa, was courteous and professional, with Paul and Katie making our buying experience truly memorable. The teamwork and cooperation among the staff were outstanding.

Terrible! Since buying my seat in 2023 my air bag light has come on twice for no reason. I took it back to seat who advised they didn’t know why the light airbag came on however turned the light off. Couple months later the light came back on for no reason again and seat turned it off. Now the light has just come on again. Spoke to an advisor at seat who was RUDE and basically told me to buy more warranty. This is the worst dealership I have ever dealt with and I’ve been driving 17 years

Very helpful staff. Spoke to one on Saturday, saw the car on Monday and drove it away on Friday. Everything ran smoothly. Very efficient and knowledgeable. Everyone very friendly. Easy process to purchase the car that I wanted