If I love arcade online you'll love it too it's awesome easy to operate good games they got on there are so cool and their actual arcade machine affordable and pricey coins. Okay yourself you only go... See more
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Review summary
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Arcades are one of my favourite places and Arcade Online does a great job of replicating that. They frequently add new games which keeps it interesting. Their customers service is fantastic. If the... See more
Company replied
Really like the concept. Unfortunately lag/delays and glitches are an issue at times, with other times it working smoothly and being enjoyable. Other than that it is a bit expensive as other i... See more
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Company details
Written by the company
Arcade Online is the world's leading online arcade! Our mission is to make arcade entertainment accessible to everyone, no matter where you are. Play live arcade games and win tickets that can be used to redeem real prizes! Claw machines, coin pushers, and so much more, with real prizes like Pokémon booster boxes, consoles and console games, and gift cards to top brands. We're open 24/7, with a dedicated support team that can help if you run into any issues. Come join the fun at Arcade Online!
Contact info
Unit 4 255 BEAUFORT ST, Perth WA, 6000, Australia, Australia
- marketing@arcadexr.com
- arcade.online
4.3
Excellent
109 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Best online arcade by far!
Arcade online has been a really great experience there prices are quite fair and redemption values are pretty good too.
The games are really good and don't lag which surprised me!
Also if you run into a problem in a game there pretty fast to get back to you and refund your plays overall a really great experience so far!!
My only request would be could you get some more coin pushers 😁 like Wizard of Oz, Spongebob, Gold Railroad, Marble Carnival and smash stadium just a few suggestions😁
Jay P.
1 January 2025
Unprompted review
Reply from Arcade Online
Thanks for the 5-star review! We're happy to hear we're delivering an experience that meets expectations. We also appreciate the suggestions! We have a bunch of new games planned for launch this year, including a few new coin pushers. Thanks for being part of our community!
Better experience than physical arcades.
I’ve had a fantastic experience with Arcade.Online! The price per play is incredibly fair and cheaper than my local arcade. Games are skill based as they do not have set payouts. On top of that, their customer support is top-notch. I highly recommend Arcade.Online!
23 January 2025
Unprompted review
Reply from Arcade Online
Thank you for taking the time to leave your feedback! We're thrilled to hear you're enjoying the site and that we've been able to earn your 5-star rating! Thanks for being part of our community.
Really fun to play
The games are really fun to play and redeeming the gift cards was surprisingly fast and easy compared to other sites. I do have to say, that Tokens are really a bit too expensive. Maybe there could be made a monthly subscription where you can play in 'just for fun mode', earning the coins you drop and no tickets for exchange, maybe with a ranking where the top ten win a voucher for coins or anything. Anyways, it's fun, gift cards are send fast and there were no problems so far :)
12 December 2024
Unprompted review
Reply from Arcade Online
Thanks for sharing your review! We offer many ways to access regular discounts and free items. Check in each day to claim a free Daily Deal from the shop or refer friends using your personal referral code to earn extra free tokens. We also offer regular discounts and special promotions. Make sure to sign up to our newsletter through the site to get early access information and a 20% discount code at the start of each month!
We also have a dedicated support team, so if you ever have an issue you can report it directly through the site or send us an email at support@arcade.online. Thanks for playing!
Fradulent site
Fraud. At first you get some free tokens to play with, if you win, they claim you can redeem them into gif cards. Noo, first you have to make at least one purchase of coins, if you want to redeem your card then, all of the sudden the site to redeem is gone. Scam. Stay away and under any curcumstances do NOT give your personal Information nor use your personal Email.
23 December 2024
Unprompted review
Reply from Arcade Online
Thanks for your feedback, but your review contains several inaccuracies that we’d like to clarify for your benefit, and the benefit of anyone reading your review:
We are not a scam site, and the label of 'Fraud' is inaccurate and harmful. Arcade Online is a skill-based platform where players win tickets by playing real arcade games remotely, which can then be used to redeem real prizes.
Real prizes cost money, and to alleviate actual fraud, legitimate players who want to redeem prizes need to validate their account by making a transaction of any amount. This is a one-time requirement which unlocks the ability to redeem prizes. When a new player signs up, we offer them a 75% off discount off their first purchase to take advantage of this opportunity.
We are unsure what you mean when you say the site to redeem is "gone". If you have experienced issues accessing redemption, it’s likely account- or browser-related, and our support team is happy to help resolve it. Winning prizes is part of the arcade experience and we want our players to redeem prizes.
This review appears to be either a misunderstanding or potentially inauthentic, and we encourage any real user with questions to contact our support team directly. We're happy to help.
A nice idea, way too expensive
A nice idea, but it's far too expensive in its current form.
I used my welcome bonuses and spent £4.99 on a starter bundle and I'm still a good 14,000+ tickets short of a basic prize, amassing about 900 tickets in total. The games were lag free for me and quite responsive.
A novel idea, but prizes are expensive and unobtainable without spending serious money. You'd be spending £30-40 to redeem a £5 gift card.
12 October 2024
Unprompted review
Reply from Arcade Online
Thanks for taking your time to leave a review. We're glad to hear that the site was responsive and lag free! We try to provide an entertaining and rewarding environment, we want players to win! Our games are 100% skill-based, so the more you play, the better you can get. We'd encourage you to visit our blog, which we continually update with how to play tips and tricks and strategies to win more super bonuses (blog.arcadeonline.com). Hope to see you back at Arcade Online!
Love that I can play arcade games on my…
Love that I can play arcade games on my mobile however I have had to take star's of because the gift cards are expensive and no prizes available guessing due to being from the UK however another arcade game based in Japan have prizes and ship them to UK so I'm not sure either way if you like arcades and your bored this is for you but if your playing for prizes it's not worth it for the price I play for fun
Please do however offer prizes for other countries that would make your game 5 star to me
18 September 2024
Unprompted review
Reply from Arcade Online
Thanks for the feedback Emma. We are adding new gift card options and actively searching for physical prize delivery options for all regions. We want to make sure that the solution(s) we choose are reliable, fast, and high quality. We have heard complaints of other services not being able to deliver on the quality front, and it's very important to us that every part of our experience provides value and meets people's expectations. We look forward to earning more stars from you in the future, thanks for taking the time to leave your review!
Amazing Site For Arcade Ticket Games!
I found this site through my favorite arcade YouTuber Arcade Matt and I’ve been playing arcade games on this site for awhile now and it really makes me happy that I can have an arcade experience without needing to go to an arcade as I can’t drive due to my disability.
While I haven’t gotten enough tickets to redeem for a prize yet, the games themselves are skill based with a little bit of luck. It takes getting use to, especially if you’ve never played the game in person at a physical arcade before.
Just a warning here to help new players! if you play there will be a tiny bit of lag between pressing the button and the machine doing its thing, but that’s to be expected! If you know your timing just go a fraction of a second earlier to combat that lag and win!
Can’t afford to spend real money? No problem! You can either get tokens or xp for free every day! It doesn’t look like much but it will add up. It just takes patience!
If you don’t wanna pay tickets for shipping the gift cards are virtual! They even have a gift card option for Dave and Busters! Imagine that! Playing virtual arcade games to get a gift card for a physical arcade!
Don’t worry if things get buggy or laggy. Just go to their discord and tell them what’s up and it’ll be fixed! I had an issue where I couldn’t get my token and pretty soon boom! It was fixed!
Give Arcade Online a try! Your first tokens are free too when you join so you really have nothing to lose! I promise!
I can’t wait to see what the future holds for Arcade Online!
8 August 2024
Unprompted review
Reply from Arcade Online
Thank you for the complimentary review! We're thrilled to have players like you in our community and we're glad you're enjoying the site! We have a lot of exciting stuff coming to Arcade Online, thanks for being part of our community.
Avoid this app
Avoid this app.
Games crash, get error and coins get stuck all the time. Reported my coins got stuck on Angry Birds and after a week was offered 20% off next purchase. They didn't refund me for the stuck coins I lost.
5 August 2024
Unprompted review
Reply from Arcade Online
We're sorry to hear your had a frustrating experience at Arcade Online. We work hard to try and make sure players are getting good value and are refunded fairly when a game has an error. We apologize if we didn't get it right, but would love the opportunity to make it up. We operate real, physical games, and just like at a real arcade, they have errors from time to time. If you experience a game error, you can submit an error report from the game, or send us a support email to create a ticket and we will do our best to ensure you are credited any lost tokens. We hope to see you back at Arcade Online and earn a better review from you!
Played for an hour (created multiple…
Played for an hour (created multiple accounts) I could see myself playing this a lot if prices were more reasonable. On average over the 5 accounts I made using the 22 tokens they offer for free, I earned on average around 600 tickets per 20 tokens. The lowest tier reward is £5 gift card for 6500 tickets. Meaning its going to cost you on average 216tokens to make enough to redeem a £5 voucher which is going to set you back £45 (This is average return).
So on average for every £45 you spend you'll redeem £5 in prizes.
Honestly you're better off just putting your money in a slot machine.
I get they have running costs but the irony is they'd attract alot more customers if the prices were better.
Even a bad slot machine offers minimum 70% Return to player yet (The better ones offering 80-95% return) with these stats above we can calculate the RTP of these arcade machines (the better ones) to be around 11%. Absolute daylight robbery.
Edit:
No your games are luck based. What skill is there in spinning a wheel? Either way you are way too expensive for what you are.
Edit2:
As I said. If you want my money then Improve your business model. Not interested in any excuses.
31 May 2024
Unprompted review
Reply from Arcade Online
Thank you for taking the time to share your thoughts on our game. Your feedback directly compares us gambling experiences, and although we do provide a prize redemption feature, we are not a gambling site. Our games are skill-based, not games of chance, and we work hard to ensure our platform provides great entertainment value through events, challenges and game modes. We would love to have you come take another look at Arcade Online and join our player community.
In response to your Edit/Addition:
Our games are mechanical, with fixed settings (e.g. claw strengths never change) and no interference from humans (except sometimes to a player's advantage :)).
Regarding Treasure Quest (wheel spinning game), if you pay attention to the controls you have available (the starting point of your spin, how long you hold the spin button to power up the wheel, the release point of your spin) you can actually get a feel for the game and influence the outcome, compared to gambling games where there is no possibility of influencing outcomes.
If you feel the site is too expensive for your taste, you can subscribe to our monthly newsletter which provides a discount code every month. We also run regular discounts directly through the site, along with opportunities to compete in tournaments to win extra tokens, or play our XD games which offer rewards on top of the tickets you win from gameplay. Hope you'll give it another chance, and if you ever run into issues our support staff is always on hand to make sure things are made right.
It's a fun but expensive site
It's a fun but expensive site. The discord mods are abusive and won't take any complaints. They will ban you for trying to get help
30 October 2023
Unprompted review
Reply from Arcade Online
Thanks for sharing your thoughts — we always want to hear from our players.
We’re glad to hear you find the site fun (even if you think it's a bit pricey - you're entitled to share that feedback!). Regarding your comments about our Discord moderation: we want to be clear that our mods are volunteers who donate their time to help the community. They’re expected to uphold our community guidelines and maintain a respectful space for everyone.
That said, no one is ever banned for “trying to get help.” Bans and timeouts are only issued after repeated violations of rules, including harassment, spamming, or inappropriate behavior. If someone feels unfairly treated, we encourage them to reach out to our support team directly — not through public accusations, but through clear, respectful communication.
We’re real people running a real business, and we’re committed to providing great service and entertainment value.
Gotta pay to play more than one game…
Gotta pay to play more than one game every three or four days.
9 November 2023
Unprompted review
Reply from Arcade Online
Thanks for the review! Our goal is to provide great entertainment value for cost of play at Arcade Online. Make sure you are taking advantage of our regular discount codes by signing up to our newsletter and following us on social media for special deals.
Nice concept just a little pricey
Nice concept just a little pricey and to spend so many tokens to play one game and only get at most 100 tickets it will take forever just to ship an item at 15,000 tickets
9 November 2023
Unprompted review
Reply from Arcade Online
Thank you for your feedback! All our games are 100% skill, so the more you play the better you're likely to get at games. Keep an eye on playfields ready for a big ticket win, for example a tower on the edge, or 4/5 eggs lit on Angry Birds Coin Crash. You can check out our Super Bonus strategies at https://blog.arcadeonline.com/super-bonus-strategies-for-winning-tickets/
A new Adventure
Hi, even though I have not been playing very long, I can tell I am going to love this app and the arcade games always been a big fan of the old arcade games.
10 November 2023
Unprompted review
Reply from Arcade Online
Welcome aboard! We're thrilled to have you with us and are excited that you're enjoying the arcade games.
Fantastic live arcade experience!
Arcade Online is my first online experience at a real-time arcade that you can control over a video stream, I know other services exist but they don't offer the same arcades as on Arcade Online therefore this piqued my interest.
I have been a member for over 3 months now and I have paid for token bundles many times, I am currently at level 10 and each game is very responsive and well adapted to the slight delay when pressing a button and seeing a reaction in the game.
I really enjoy being able to play arcade games from home, especially as it saves me having to drive out just to get a quick fix, but of course I hope they bring more games and keep providing worthwhile promotions as these will keep me thriving to come back!
9 November 2023
Unprompted review
Reply from Arcade Online
Thanks for the positive review! We appreciate you taking the time to leave your feedback!
Over priced
Over priced. Tokens are too much, games are too much tokens, prizes are too many tickets. Fun, but also it's highway robbery. I hope they adjust their business model
9 November 2023
Unprompted review
Reply from Arcade Online
Thank you for taking the time to leave a review.
Our goal is to provide great entertainment value for the cost of play at Arcade Online. We regularly run promotions, discounts and special token bundles.
Make sure you are taking advantage of our regular discount codes by signing up to our newsletter and following us on social media to be alerted of special deals!
Double the price for half the plays
Tokens are twice as expensive on the app and offer half the plays of a regular arcade. $100 gets 400 tokens ($100 gets over 700 tokens at my local D&B and Frankie's) Then a credit at Rick and Morty costs 2.2 on the app for 5 plays. D&B is 1.7 for 10 plays... this app is way too expensive for what it is.
13 September 2023
Unprompted review
Reply from Arcade Online
Thank you for taking the time to leave a review!
Our goal is to provide great entertainment value for the cost of play at Arcade Online. We can't speak to other arcades pricing structures or when they might run discount promotions on their token bundles or price per play, but we regularly run promotions, discounts and special token bundles at Arcade Online.
Make sure you are taking advantage of our regular discount codes by signing up to our newsletter and following us on social media to be alerted of special deals!
Physical arcade games at your fingertips online
Honestly love the platform. It's never too busy where you're waiting a long time to play the arcade games, and I love the fact that there are replays that are recorded of your gameplay so that you can even post to socials when you score that win. The discord community is very active and helpful and it's fun all round.
9 November 2023
Unprompted review
Reply from Arcade Online
Thanks a bunch for your awesome feedback! We're all about keeping Arcade Online and our community super fun!
Arcade games on the go...
Arcade online is very fun and addicting. What a great idea of playing real arcade games from the comfort of anywhere by just using your phone. All the games work flawlessly for the most part outside of any technical issues that can arise. The chip prices can be a bit steep for some but they do offer promo codes and a free chip every 24 hrs. As a father of 2 boys under 2 it's hard for me to get out to a physical arcade so this site scratches that itch for the most part.
I've probably sunk about $100 myself into playing the games and I don't regret it one second. I highly recommend arcade online to anyone.
27 September 2023
Unprompted review
Reply from Arcade Online
Thanks for taking the time to leave your review, and it's great to hear you're enjoying the arcade! We always strive to find ways to make sure we're providing a great level of entertainment value, thank you for the support, and we look forward to rolling out more features and games in the coming weeks and months ahead!
Play ticket games any time, anywhere
Run by one of the most trusted arcade operators in the world, AO is fantastic as you can play ticket/redemption games any time, anywhere. Prices are reasonable and you get to win real prizes. Make sure you have a fast internet connection though!
1 June 2023
Unprompted review
Reply from Arcade Online
Thank you for the great review, we're thrilled you're having a great time! We're always working on optimizing the site for better performance!
The Arcade for the palm of your hands
The Arcade for the palm of your hands. Arcade Online is like going to the arcade. Without all of the driving, walking, spending hundreds of dollars in just 20 minutes or even needing to pay like $3 a game! At arcade online you play real physical arcade games for around $.25-$.50 a play! You gain XP to progress and gain new benefits and rewards! All of the workers are amazing and customer support is honestly the best out there! For prizes, they have gift cards that arrive in your email instantly! I have never had a problem with Arcade Online and I have been playing for a little over a year now!
10 July 2023
Unprompted review
Reply from Arcade Online
I agree, many location-based arcades HAVE seemed to get pretty expensive these days (although I still love going to them)! Thank you for the great review, we're thrilled you're having a great time!
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