Communication was good within 1-2 business days. Bought the VIP membership just didn’t like the process they use to limit what you can download at what time. I guess they have a lot of people trying... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Gaming services
- also in
- Hobby shop
Information provided by various external sources
We Offer Hyperspin Pre-Configured Hard Drives, Hyperspin Cloud Downloads and Hyperspin Retro Gaming Systems. Plus RetroPie Images and SD Cards!
Contact info
Wenlock Road 20-22, N1 7GU, London, United Kingdom
- arcadesystems.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There support don't get back to you and…
There support don't get back to you and there download links are pathetic, 125kb/s on a 2tb download
I bought 1tb disc image
I bought 1tb disc image, the torrent file had so less S/L that after trying multiple times I couldn’t download the file, I have sent an email regarding the same but never received any response. Paying for it was one of my biggest mistake.
Nothing wrong with the service
Nothing wrong with the service, i have slow internet connection and it's still downloading very slowly. I will be upgrading my internet to fiber here soon and will re due my download and see if it improves. Overall i can't wait to get it completely downloaded and play all the old retro games
1tb usb
Had item for a few weeks, sent numerous emails begging for help. None given. Now sent my item back for a refund, which was agreed. Returned item 10 days ago, never acknowledged that they had recieved it which it states would do on website, still no refund sent, and even though again I've sent numerous emails asking for this.
Good service many thanks would…
Good service many thanks would definitely recommend them
Recommended
Good Discord community, quick responses from support. Very pleased with the content. VIP content and service is exactly as described. Server speeds are tolerable but always improving.
As long as you know how to read instructions and are sure what you're purchasing, ArcadeSystems has been a consistent experience.
I purchased the 12TB Drive of HyperSpin…
I purchased the 12TB Drive of HyperSpin but struggled setting it up but had great customer support, help and guidance, and they recommended I return it and got a free upgrade to the 20TB Retrobat drive which is easier to set up, plug and play. Works well with new Xbox controller. Great support and great gaming system... I can see myself having hours of fun... Highly recommended...
Brilliant service even for newbies very…
Brilliant service even for newbies very quick to explain how to download stuff and setup cheers mark
You need to try this..excellence..
The whole shopping online to find out how many great products and options they have was amazing.
I was like a kid in a candy store. From fully loaded HDD drives to Download versions.
I've used many builds in the past. Arcade Systems had exactly what I was looking for.
I thought the download and setup process would be a problem, but is was a seamless and simple process as followed by the clear instructions videos and guidelines.
I was having a great time yesterday trawling through what appeared to be all the games that I wanted in a build.
There is another dowload build im after from you, so I'll get in touch...
Thank you so much, happy shopper
download for 2tb TeknoParrot/ Batocera v41 2tb build…
download for 2tb TeknoParrot build 2 1/2 weeks. then 60% games corrupted for 14 errors that would not download.
2nd purchase first didnt complete either. 2tb batocera build.
Scott has been my contact person. Why doesnt he contact me with instructions. In quicker than 4 days for the briefest answer. Or I'll put in refunds thru paypal. Bunch of rip offs.
Update Batocera build complete not completely functional. Teknoparrot build still given the run around. Step it up Scott. Push my build through. So I can remove this and let others experience their OWN HORROR!

Reply from Arcadesystems
Waste of your time
Wait for a few days to get torrent link activated and torrent is rather slow. Better to use other free images.

Reply from Arcadesystems
dont recommend to pay for this!!
I couldnt play all the games, even tried with other gaming PC, is not fully configured… now after 2 years my hdd was damaged and dont have access anymore to download the pack... when i paid it said "unlimited access" !! ... dont recommend to pay for this!!

Reply from Arcadesystems
I purchased the 8tb retrobat download…
I purchased the 8tb retrobat download and it is excellent! I have purchased several other premade drives from other sources, and none have been as good as this one. most are complicated and use other software like joytokey etc and if any of the software or configurations get messed up good luck fixing it yourself. this drive is just retrobat with the roms and controls already setup. I have an xtension arcade panel from recroommasters and everything worked right away. i did not have to change any controls! that is huge. other drives I had to edit the controls for each different system, not this drive. Another thing the other retailers I bought drives from cost way more and I got a worse product. I am not paid and I am no way affiliated with this company other than I purchased their product. i was so happy to finally have the right drive for my arcade cabinet that worked perfectly that I reached out to the company and offered a testimonial, and they said I could write one here. I am a real person and customer.
Fantastic customer service and help…
Fantastic customer service and help with the products. First class !!
Easy buying
Easy buying, downloading and installing process. Everything you need to know is well documented in the web.
well you decide
i brought vip and well i wish i had not... the service i have recieved is terrible, slow download speeds... very lapse in support... i asked for stuff never got it... had a lot of excuses from them... i have seen little suport for people on there discord and lots of requests i saw un answered and people having to ask several times... on top of this poor service there ticket system on site i had issues too
I love it
I love it, it’s awesome all the options and the everything was taken care of when I needed help. Just wish for faster downloading. Thanks to all you at arcade systems you are all awesome.
Excellent service and a helpful discord…
Excellent service and a helpful discord server. The Arcades themselves are well made and configured well.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







