Arcadesystems Reviews 

607
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers had a great experience with this company. Customers consistently praise the extensive and well-curated selection of retro games available across various supported platforms. People also mention that the online checkout process is completely straightforward and easy to navigate. Additionally, consumers appreciate that support agents are generally responsive and helpful when questions arise. However, some customers also noted frustrating issues with slow download speeds and frequently failed file transfers. A few other people also felt that technical support was unresponsive when attempting to resolve connection errors. Reviewers frequently expressed deep disappointment when large files failed completely or required constant troubleshooting to function properly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the solid builds, curated... See more

User experience

Customers consistently note ambiguous experiences with user experience, as many reviewers appreciate the easy... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the responsive, friendly,... See more

Service

People report positive experiences with service, highlighting fast replies with questions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was good within 1-2 business days. Bought the VIP membership just didn’t like the process they use to limit what you can download at what time. I guess they have a lot of people trying... See more

Rated 5 out of 5 stars

Been utilizing their collections for many years now! Very good with getting back to you with issues or concerns. Downloads are super large, not sure why people are complaining about that, it will tak... See more

Rated 5 out of 5 stars

I like the fact that arcade systems put all games in one place for me arcade systems is the best way to get retro games on portable devices. Before I used to have to find my romset online but now it's... See more

Rated 5 out of 5 stars

I have been a bit critical of arcade systems over the past year or so. But the systems have been radically updated. I was sceptical with using torrents for downloads but it works perfectly. Response t... See more


Company details

  1. Gaming services
  2. also in
  3. Hobby shop

Information provided by various external sources

We Offer Hyperspin Pre-Configured Hard Drives, Hyperspin Cloud Downloads and Hyperspin Retro Gaming Systems. Plus RetroPie Images and SD Cards!


Contact info

3.9

Great

TrustScore 4 out of 5

607 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(607)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Batocera 2tb image

The time that i spent trying to install the product was hudge. But i didnt gave up and finally, today, i succeded it. By the way it wasnt your fault. Anyway, the product is marvellous! I knew that it would be a good purchase. Thanks a lot. Great work.Hope to buy from you again in the future!!

19 February 2025
Rated 5 out of 5 stars

Excellent experience and outstanding library!

Recently I made my first purchase from Arcade Systems and the experience has been excellent!

Due to my inexperience I had some early on questions trying to find the right fit and the response time was great, the feedback and suggestions were as well.

I had a pretty firm idea of what I wanted, and I knew it was common enough to be in my purchase, I thought it would be cool to see what was out when I was a kid. I had no clue how extensive that thought would be!

The files were very well sorted, I didn’t see duplicates and there wasn't any throw away things in there just to pad the numbers. A lot of time and effort went into this collection. This was put together by an enthusiast who enjoys retro.

I wholeheartedly would (and have to friends) recommend Arcade Systems

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

Couldn't be happier. The download I purchased from them isn't complete with every ROM but it's pretty close and saved me tons of time rather than curating then myself. 10/10 would do it again. If I move from Retrobat to Batocera I may end up puchasing again just to save from having to customize all the folders myself for boxart and manuals.

12 January 2025
Rated 5 out of 5 stars

Setup problem

Just would like to take time out to say how good these people are. There products are by far the best on the market, secondly the main reason is there aftercare with there customers. I had an issue and the guys resolved my issue within an hour nothing to much for them brilliant service and great support keep up the good work. Highly recommend

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Easy to get up and running

Last time I ran into a lot of issues trying to download the files.

I tried again and this time there was 0 issue on downloads or install. Glad I tried again under his new system

15 January 2025
Rated 5 out of 5 stars

Quality and Friendly Company

I have purchased several items from them but had PC issues when i upgraded to windows 11. The Tech support they offered was fantastic, patient and informative. Absolute stars in the field A1+++++++

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Bought a 8tb Batocera Drive

I recently purchased an 8tb HDD pre loaded with the Batocera front end from Arcade Systems and i can say that I am really, really pleased with my choice of buying the hard drive and doing so with this supplier.

The Drive was purchased at the start of the year and despite it being a little delayed (due to Xmas post) Scott at Arcade systems communicated with me thoroughly throughout to keep me updated.

When I first enquired about the drive I explained that I wasn't 100% familiar with retro emulation and would likely need setup support and help. Scott was brilliant - he really went out of his way to help me and provide me with advice (not least, he did this over a weekend, and out of retail hours - nothing was too much trouble).

Scott is really knowledgable and his help has been invaluable.
The drive itself is absolutely amazing and (for me) it's been worth every penny.

I have since made a couple of other technical enquiries (related but not necessarily enquiries that would lead to further income for the company - but again, Scott couldn't do enough to help.

I would highly recommend Scott and Arcade systems to anyone looking for any type of Arcade / Emulation setup.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

20TB hard-drive and Support

Bought the 20TB hard-drive. Took a little while to arrive due to Christmas break but communication was great. Had a few issues with initial set up but Scott guided me through and sorted any issues quickly. Would buy from here again

18 January 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of amateurs avoid

Bunch of amateurs, won't allow customers to purchase more than one download, they ban you if say anything ridiculous service, customers are king, without them you don't have nothing avoid

13 January 2025
Unprompted review
Arcadesystems logo

Reply from Arcadesystems

Caught reselling our builds then leaves a 1 start review because he got caught out.. 🤣

Rated 5 out of 5 stars

Really great products.

I have the 8Gb, 16Gb and now the 75Gb Launchbox downloads in my collection. Really great service and support. The content is impeccable and easy to import and configure.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great service

Great product and great service. I had an issue with my product where it would not boot up. Scott provided speedy support and offered to send a replacement item. Turned out to be an issue on my pc which was sorted quickly.

This is the second item I have purchased from them and extremely satisfied both times.

16 January 2025
Unprompted review

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