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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the product promising and appreciate its ability to deliver real value, with some highlighting the realistic emotions and natural-sounding actors in their videos. They also frequently praise the customer support for being attentive, responsive, and genuinely helpful, often exceeding expectations and making content creation more efficient. However, some customers also noted significant issues with the pricing, finding it excessively high for the limited credits provided and the quality of the output. There are also complaints about slow video generation times, buggy performance, and product features not working as expected, such as product uploads or text input. Additionally, a number of reviewers reported a complete lack of response from customer service, leading to frustration and difficulty in resolving issues or cancelling subscriptions.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding the tool intuitive and easy to... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Price

Customers consistently express dissatisfaction with the pricing, often describing it as expensive,... See more

Product

People report ambiguous experiences with the product, with some reviewers praising its realistic output and... See more

Response time

Consumers find response times to be ambiguous, with some reviewers reporting positive experiences, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonethele... See more

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 1 out of 5 stars

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora. The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately r... See more


2.8

Average

TrustScore 3 out of 5

139 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Highly impressed

I’ve been highly impressed with ArcAds.ai. The AI-generated ads are performing at a similar level to real people for me, but at around 1/20th of the cost—and the ability to update, iterate, and relaunch creatives quickly is a massive advantage.

The platform is easy to use and makes producing UGC-style content fast and practical, especially when you’re testing hooks and angles.

Customer service has also been excellent: responsive, proactive, and genuinely helpful when I’ve needed support or advice.

Five stars from me.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Never attempt to do any business with these people

Hi all,

When it comes to fraud , this is the most fraudulent and dishonest company I have ever partnered with , they are the most cunning ,crafty set of individuals I have seen in my life ….

They almost made my life miserable by being their partner , they always want to sideline you from the business you have with them .

I registered as a promoter of this product , i made them sales , they made money ,when the time to pay my part of the money came ,the cat and rat chase began , it took several weeks of no responses,running from responding to email , playing corporate gimmicks ,

Until they were threatened .

They paid a little part of the money and forfeited the remaining balance by saying they found a violation of rules which turns out to be so untrue as one of them had initially verified and confirmed I didn’t circumvent any rules or terms after I provided all the requested information for vetting then.

The verifier first claimed they assumed I was circumventing the system without making any attempt to verify anything initially and held on to my money until they were threatened.

They just want to be greedy and use people as slaves without giving others the share of the business you give to them .

If by chance they respond to
You , they will be using different email addresses ,claiming innocence of any prior conversation trail…

r@ (their domain name) (Arcads ai ),n@ their domain name) amidst other
Email addresses ( see evidences attached

They are just the most terrible con men I have ever seen .

See evidences below in screenshot

27 October 2025
Unprompted review
Rated 4 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Arcads.ai.

The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available, takes the time to explain things clearly, and follows up properly — which is rare and highly appreciated.

The app itself is very promising and clearly positioned on a strong and relevant niche. It already delivers real value, and you can feel that there is a clear vision behind the product.

The only constructive point — which is completely normal at this stage — is that the app still needs to evolve and mature. But this applies to almost all AI tools right now: we are clearly at the beginning of a new technological cycle.

Overall, a serious team, a solid product foundation, and a lot of potential.
Well done to the Arcads team — I’m confident this platform will keep improving.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

They help us to make our best ad

Feedback after 6 months of use:
The service is waaay better than HeyGen.
We can generate UGC with up to 1,500 characters unlike other platforms lets us create full UGC videos extremely fast, which has saved us a huge amount of time in our creative strategy.
It also allowed us to produce a large volume of UGC at a much lower cost, including one video that became our biggest winning ad since our launch. being able to add emotions to the actors is outstanding and feels incredibly realistic.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Great tool for marketers

This is a great product. The talking actor videos sound much more natural than Creatify / are generally more convincing. The interface is super easy to use, and if for some reason the model gives you something weird, they will refund your credits which is huge. Definitely recommend to any media buyers!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Very bad ! It’s essentially just a front-end…

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora.

The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately realise what’s happening and won’t want to stay.

This service provides nothing unique. You can do the same thing, faster and far cheaper, directly through the tools they rely on.

Worse, because their interface acts as a middle layer, video generation takes around five times longer.

Avoid it. If you feel misled, request a refund from your bank and report the transaction to Stripe to support your claim.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Massive Rip-Off — Don’t Waste Your Money

As a creative agency that uses AI tools every day, this has to be one of the biggest rip-offs I’ve come across. The pricing is ridiculous for how few credits you get, and you’ll burn through nearly half of them just trying to test or set things up. There’s no option to buy more credits either, which makes it impossible to properly trial or experiment.

I wasted most of my balance just testing one person and setup, and even then, the result sounded terrible — overly Americanised despite selecting Australian options. The product upload feature was just as bad, completely changing how my product looked.

Overall, the pricing model is poorly designed, the quality isn’t there, and it feels like a cash grab. There are far better and more transparent AI tools out there.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

ARCADS Scammers

Please do not use them. Scammers have been taking money from me without my knowledge or consent, even though I'm not a subscriber. I paid for 1 month.

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointing. Costs £100 just to try and most of the features marketed don't work as well as suggested

25 September 2025
Unprompted review
Rated 5 out of 5 stars

ARCADS was well ahead of it's time

ARCADS was well ahead of it's time - I started using it as an early adopter and I was impressed with its ability to sustain long form audio over a period longer than 8 seconds. Is it perfect - no, but they seem to keep making improvements.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Tool with Outstanding Support

I’ve had a great experience with Arcads.ai – not only is the product easy to use and delivers great results, but the customer support is outstanding.
They responded quickly, were very friendly, and even reactivated unused credits for me without any hassle.

The only small downside I’ve noticed is that the audio quality can occasionally have some issues.

Highly recommend their service to anyone looking for a reliable and supportive team behind a great tool!

8 August 2025
Unprompted review

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