arcaya UK Reviews 40

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered on the 19th September, now it’s 3rd October my order is still not delivered! Customer service chat is not helpful! I’d like my order delivered or my money back !

Rated 5 out of 5 stars

Brilliant products at a reasonable price. I had an issue with my delivery and Ben sent me a second order no questions asked. Great Customer service.

Rated 5 out of 5 stars

I am a qualified aesthetic technician and have been looking for a company to stand to my standard and I have found the one. I have used 5 of their products so far and I am very impressed.

Rated 5 out of 5 stars

Excellent service, high quality products and I Will definitely be ordering from Arcaya again Plus there customer service is one of the best!

Company details

  1. Beauty product supplier

Written by the company

arcaya UK offers the ideal skincare routine for people of all ages everywhere around the world through high concentrations of active ingredients


Contact info

4.2

Great

TrustScore 4 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My product is missing !!!

I ordered on the 19th September, now it’s 3rd October my order is still not delivered! Customer service chat is not helpful! I’d like my order delivered or my money back !

19 September 2025
Rated 5 out of 5 stars

Skin like silk

I like the product for dry skin and to smooth out fine lines. My skin looked great. Going to try another in the morning, I used with microcurrent.

14 October 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, high quality products and I
Will definitely be ordering from Arcaya again
Plus there customer service is one of the best!

18 June 2022
Rated 2 out of 5 stars

Clients are not happy with ampoules

Clients are not happy with ampoules. They are not good after the company changed hands

23 June 2021
arcaya UK logo

Reply from arcaya UK

Hi, thanks for this review. I'm sorry that you're not happy with the products. I've dropped you an email with a view to your order. However as I have explained the products themselves haven't changed and since we've taken over the only thing that's different is the packaging of the products. If we can look to resolve this in anyway please do let us know via email. Thanks.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look