I ordered on the 19th September, now it’s 3rd October my order is still not delivered! Customer service chat is not helpful! I’d like my order delivered or my money back !
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Brilliant products at a reasonable price. I had an issue with my delivery and Ben sent me a second order no questions asked. Great Customer service.
I am a qualified aesthetic technician and have been looking for a company to stand to my standard and I have found the one. I have used 5 of their products so far and I am very impressed.
Excellent service, high quality products and I Will definitely be ordering from Arcaya again Plus there customer service is one of the best!
Company details
Written by the company
arcaya UK offers the ideal skincare routine for people of all ages everywhere around the world through high concentrations of active ingredients
Contact info
The Brickyard, 18 St. Albans, Fordham Road, CB8 7AJ, Newmarket, United Kingdom
- 08009877089
- johanna@thebrickyardgroup.co.uk
- arcaya.uk
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Hasn’t replied to negative reviews
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My product is missing !!!
I ordered on the 19th September, now it’s 3rd October my order is still not delivered! Customer service chat is not helpful! I’d like my order delivered or my money back !
Perfect serum
I love your ampoules and been using…
I love your ampoules and been using them for many years now
I really liked the fresh breeze
I really liked the fresh breeze, it has an exquisite aroma and leaves you feeling fresh.
This is probably the fifth time I’ve…
This is probably the fifth time I’ve bought these facial ampoules, they’re very cool.
Excellent products and great service!
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I like the product for dry skin and to smooth out fine lines. My skin looked great. Going to try another in the morning, I used with microcurrent.
Excellent service
Excellent service, high quality products and I
Will definitely be ordering from Arcaya again
Plus there customer service is one of the best!
This is my first try on glow2
This is my first try on glow2. Not much difference. Maybe I should try the lifting one to see how good it is.
I am a qualified aesthetic technician…
I am a qualified aesthetic technician and have been looking for a company to stand to my standard and I have found the one. I have used 5 of their products so far and I am very impressed.
Brilliant products at a reasonable…
Brilliant products at a reasonable price. I had an issue with my delivery and Ben sent me a second order no questions asked. Great Customer service.
Clients are not happy with ampoules
Clients are not happy with ampoules. They are not good after the company changed hands

Reply from arcaya UK
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