ArchitecturalDepot.com Reviews 1,369

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their durability and excellent craftsmanship. Many people are also very satisfied with the delivery service, highlighting the speed and careful packaging that ensures items arrive in good condition. The pricing is often mentioned as competitive and reasonable, making it a great value for the quality received. However, some customers also noted issues with their orders, including receiving damaged items during shipping or products that did not match the website description. A few other people also felt that the staining on some products was inconsistent or that the paint on factory-painted items peeled prematurely.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the high... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, such as... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find the ordering process to be ambiguous, with experiences varying widely. Some reviewers report... See more

Price

Customers had ambiguous experiences with price. Many reviewers found products to be a decent or excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Products were a decent price and it didn’t take long to arrive. Shipper was a different story FedEx shipped to us and when they arrived they looked like they went through the war! Ends of the boxes 📦... See more

Rated 5 out of 5 stars

We decided to do a small remodel to our game room a couple weeks before Christmas. As we were putting reclaimed barn wood on the walls, we decided to upgrade the bar with rusted galvanized. It made... See more

Rated 5 out of 5 stars

The delivered wood was absolutely beautiful! I just wish the online website would have provided "out of stock" on the items I purchased. I made the purchase in November and I didn't receive the orde... See more

Rated 5 out of 5 stars

I purchased about a dozen shelf brackets from ArchitecturalDepot.com. The website contains a huge number of products. The ordering process went smoothly. They have an easy to use website that is well... See more


Company details

  1. Garden centre
  2. Home Furniture Shop

Information provided by various external sources

Architectural Depot is the leader in beautiful home improvement products. Choose from a variety of interior and exterior products like vinyl shutters, cupolas, metal brackets, wood corbels, crown moulding, ceiling medallions, decorative millwork, and more!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I ordered four shutters

I ordered four shutters, gave them 100% accurate specifications, And because I did not specifically check the quote that they sent me I've been screwed out of $1,100. I understand it was my responsibility to check the quote, but I'm really getting tired of being the only responsible party in a transaction. The fact is the company made the mistake but because I didn't catch it it's only going to cost me. So if you're going to buy from these people make sure you triple check everything because they are shady.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable staff and excellent product!

The sales representative was very knowledgeable. She worked with me over time to make sure I had samples to review and to minimize costly mistakes going forward. The product, faux wood shutters, when they arrived were excellent. I was even more impressed than I was with the sample product. Turn around time from when I placed my order was vary reasonable. I highly recommend Architectural Depot for both their knowledgeable sales associates and the quality of the product.

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely the worst company to deal…

Absolutely the worst company to deal with. I ordered the incorrect size of shutters and within 5 minutes called to cancel the order. There were two different shutters within the order and I received an email saying that the order number was indeed cancel. A few days later I get tracking information so called to find out if the order was indeed canceled. They told me that one of the items was canceled but not the other because it was through a third party. What a ridiculous policy that is. When I receive an order number cancellation that includes both items I expect both items to be canceled. It's not rocket science. I will never do business with this company. Absolutely horrible.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

My order for a custom size wood beam…

My order for a custom size wood beam was damaged twice in shipment. AD made it right quickly, without any hassle or inconvenience. It arrived today in perfect condition. Very impressive service by Breana and AD also has a great product.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Heritage Faux Beams Are Gorgeous!

Received the Heritage Faux Beams in Mena Texture and Kona color. Absolutely gorgeous! The beams were installed and they look fantastic! Really make our room feel warm and inviting. Our installer kept saying how great they were to cut and trim to fit. Had a few “rubbed” spots from shipping and the company is sending a touch up kit ASAP. I would highly recommend them!

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Very high quality custom sized shutters

I ordered two pairs of shutters to install on the front of our house. Architectural Depot did a fantastic job. I love the fact that they custom fabricate the shutters to any size in increments of 1/8”. The quality of the wood is impressive, as is the precision joints and sanded finish (I ordered unprimed). I highly recommend them.

1 May 2025
Unprompted review
Rated 4 out of 5 stars

I ordered materials and then found…

I ordered materials and then found another source that offered the same materials for less. I reached out to Architectural Depot and was immediately refunded the difference. My products arrived and were exactly what I expected. The quality of the materials and the service was excellent.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Match

Order new Shutter screws and the color was a perfect match. They came well wrapped from Architectural Depot for a non tradesman this was easier than going to Home Depot or Lowe’s and trying to be wade through endless bins to “maybe” find what we needed. Highly recommended this company.

17 April 2025
Unprompted review

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