Avonmouth branch waste of time. staff lazy 2 memebers dealing with 1 customer 1 lady working. Not great order said it was delivered 2 days ago nothing in store. Contacted customer services who said do... See more
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Sad to say for an organisation as big as this - they are terrible to deal with. Simple things like branded workwear is such a painful process. Much smaller companies online have nailed this - Here we... See more
Company replied
Good for businesses, wide range of quality products and fairly quick delivery for in stock products. Ordered many times in the past couple of years and if rarely had any issues with an order, then it... See more
Company replied
Purchased Trajan Safety Hikers, Arco cut resistant gloves and some workwear/cold weather wear. I ordered standard delivery but it arrived next day, so it was a day early. The boots are comfy... See more
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Company details
Written by the company
The UK's only integrated services and safety products business. As experts in safety, we understand that each business faces its own unique and complex challenges. In order to manage workplace health and safety, it’s important to have the right partner to help you identify, monitor and reduce the risk associated with workplace hazards. People are the lifeblood of any business, and it is our core purpose to keep them safe at work. For us, safety means so much more than delivering products or services. It's about delivering strategic, joined-up safety solutions that help you manage, mitigate and reduce risk at every step.
Contact info
Arco Ltd, HU1 1RD, Hull, United Kingdom
- 0330 390 2050
- customer.services@support.arco.co.uk
- www.arco.co.uk
3.2
Average
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avonmouth branch waste of time
Avonmouth branch waste of time. staff lazy 2 memebers dealing with 1 customer 1 lady working. Not great order said it was delivered 2 days ago nothing in store. Contacted customer services who said dont know.... absolute rubbish poor customer service poor poor poor. Ppe stockist/specialist joke
9 July 2026
Unprompted review
Reply from Arco Ltd
Hi Allyson,
We are so sorry to hear about your experience at our Avonmouth store and with our customer service team. Both examples are very disappointing to hear and not the level of service we aim to provide.
We'd really appreciate the opportunity to discuss this with you so we can better understand what happened and investigate it further. Please could you contact us at complaints@arco.co.uk and we'll be back in touch as a priority?
Thank you for bringing this to our attention.
Luke - Arco Customer Insight Manager
They just aren't efficient
Sad to say for an organisation as big as this - they are terrible to deal with. Simple things like branded workwear is such a painful process. Much smaller companies online have nailed this - Here we have a company that for me just is not with the times and their logo process is rediculous and their response times of several days to communication means for me its time to move on.
9 July 2026
Unprompted review
Reply from Arco Ltd
Hi Mark,
Thank you for taking the time to share your feedback, though we're sorry to hear that your experience with obtaining decorated workwear has been frustrating.
We understand how important a straightforward and timely service is, and it's disappointing to hear we've fallen short.
We'd really appreciate the opportunity to look into this further and better understand what happened. Please could you get in touch with us at complaints@arco.co.uk, and we'll ensure we pick this up as a priority.
Kind regards,
Luke - Arco Customer Insight Manager
Finally got my trousers
Paid on 16th May, my trousers were re-delivered from the manufacturer Alsico on 6th June. Got them now !
16 May 2026
Unprompted review
Reply from Arco Ltd
Hi Stef,
I am very sorry hear about your experience and understand the frustration towards both delays.
We would really appreciate the opportunity to investigate this further to properly understand why you did not receive a response beyond the automated acknowledgment, and to ensure your order has been delivered.
Regarding your product review, these are moderated automatically, and are intended to relate specifically to the product itself. Reviews focused on delivery or service issues, may be removed, but we do appreciate all customer feedback and apologise if this was not clear.
If could you contact our complaints team on complaints@arco.co.uk with your order number, we will review this as a priority and provide an update as soon as possible.
Kind regards,
Luke - Arco Customer Insight Manager
Un trust worthy company bought a pair…
Un trust worthy company bought a pair of shorts online they arrived and were a small fit i phoned customer service to be told i could send them back but would not receive A refund as it would cost them to much to send back to the manufactures no where does it say on the website that i can send them back but will not receive a refund ! im left with a pair of shorts that dont fit and £60 wasted avoid at all costs
20 April 2026
Unprompted review
Reply from Arco Ltd
Hi Lindsey,
I'm very sorry to hear of this experience.
Some items that are shipped directly from the manufacturer can have different return terms, but this should always be made clear at the point of purchase. We'd really appreciate the opportunity to investigate this further, to understand exactly what has happened and to ensure the correct process was followed.
Please could contact complaints@arco.co.uk with your order details?
We'll treat this as a priority and work to resolve it for you as quickly as possible.
Kind regards,
Luke - Arco Customer Insight Manager
Great product
Although, we had some communication delay to start with, due to training a new member of staff (that's understood). I now have a great new personally branded work shirt that fits perfectly and looking really smart.
19 March 2026
Unprompted review
Reply from Arco Ltd
Hi Penny,
Thanks for the positive review! We are very happy to hear that you are happy with your workwear.
Let us know if we can support with anything else.
Luke - Arco Customer Insight Manager
I swear something dodgy about this site.
Trying to buy safety shoes but the website got stuck in a loop and had to wait 7 days for me only to be returned. Tried again to order a pair and you go to checkout and it constantly says sign in. Well they have lost my trade. I’ll buy from somewhere else that has a working website.
22 February 2026
Unprompted review
Reply from Arco Ltd
Hi Graham,
We are really sorry to hear that you've experienced further issues when trying to place your order.
We are not currently aware of any widespread checkout problems, but I'll ensure your feedback is passed to our technical team, so they can investigate further. Occasionally, issues like this can be resolved by clearing your browser's cookies and cache, or trying a different browser or device.
Our customer service team would be more than happy to help you complete your purchase quickly and are available via phone, email, website live chat, or in one of our retail stores.
We genuinely value your custom and would welcome the opportunity to put this right for you.
Luke - Arco Customer Insight Manage
Still waiting for the order I placed on…
Still waiting for the order I placed on 14th December. Order number 16370. I’ve attempted to make contact since Christmas, but nit had a response. Disappointing.
14 December 2025
Unprompted review
Reply from Arco Ltd
Hi,
Thanks for your review. We’re unable to locate any order matching the details described and don’t recognise this experience as relating to Arco Ltd (arco.co.uk). This may relate to a different business with a similar name.
If you believe this does relate to us, please contact our complaints team at complaints@arco.co.uk with your order details so we can investigate and support, as a priority.
Luke – Arco Customer Insight Manager
Trouble free return.
Trouble free return.
Thank you to Steph from the chat option. She really helped me out when I made a mistake regarding the refund I was to receive for my return. She sorted this out immediately and was very helpful and friendly. Delighted with the service. Thank you.
7 January 2026
Unprompted review
Reply from Arco Ltd
Hi Gillian,
Thanks so much for the positive review. I'll ensure this is fed back to Steph.
If we can do anything else to support, please don't hesitate to ask.
Luke - Arco Customer Insight Manager
Stay away from this barbaric company
After reading the negative reviews and now realising who they supply to - MBR ACRES in Huntingdon that breeds over 2000 puppies yearly for the British research industry.
All the dogs are poisoned to death in toxicity for agrochemicals, industrial products and pharmaceutical products.
19 December 2025
Unprompted review
Reply from Arco Ltd
Hi Lorraine,
Thank you for bringing this matter to our attention.
We can confirm that we have no current dealings with MBR and that their historic account has been closed. We will not supply MBR with any of our products in the future, nor will we permit them to open any accounts with us.
Thank you again for raising this issue and allowing us the opportunity to address it responsibly.
Arco Ltd
After all the negative reviews I had a positive review
Was slightly apprehensive about ordering from here for the first time after reading all the negative reviews but I placed my order on Sunday and it was delivered on Wednesday by FedEx , brilliant savings on the Berghaus gloves and will deffo use this sight again 5/5
3 December 2025
Unprompted review
Reply from Arco Ltd
Hi Vaughn,
Thanks for taking the time to leave such a positive review. We really appreciate it!
Please let us know, if we can support with anything else.
Luke - Arco Customer Insight Manager
I placed an order on the 28th of…
I placed an order on the 28th of November, I haven’t received any tracking or information on when it will be dispatched. However after reading the reviews, it seems I’d be lucky to receive my parcel this month.
I will update this review as I await to receive information on my order.
28 November 2025
Unprompted review
Reply from Arco Ltd
Hi Charlie,
I'm really sorry to hear about your experience.
Unfortunately, I don't have enough information from your Trustpilot review to investigate this just yet. If you're able to share your order details (references numbers or products ordered) with our complaints team at complaints@arco.co.uk, we'll pick this up as a priority and track down your order as quickly as possible!
Thanks,
Luke
Not the company they used to be
After using Arco for 13 years i have always been impressed with the quality of their work wear and delivery. Well, that is until now. Last week i logged in to my account. Tried to order more work wear with our company Logo. I waited a few days for a colleague to return from holiday so i could order the correct size. When returning to the website to put my order in the option to allow for your company logo on the workwear had disappeared. So i emailed ARCO to find out why. I believe they have altered the website. Over a week later i had not heard anything. So i used ARCOs live chat. They admitted the website has been less than successful and i should phone my order through. Later i did phone ARCO to be informed our account after 13 years hadn't been used. I would need to reapply for an account. Even though the last order arrived three months ago. There are several orders before that. So my conclusion is simple. ARCO have made a few changes. The attitude has also diminished. You are basically the scrapings out of the gutter and they will only deal with you on their terms. Thankfully there are a few competitors to ARCO of which i will be using one. So to conclude. ARCO is currently living on their past reputation. They are not interested in you as a customer. You have been warned.
20 November 2025
Unprompted review
Reply from Arco Ltd
Hi Andrew,
Thank you for sharing your feedback and I'm truly sorry for the frustration you've experienced. We really appreciate your loyalty over the past 13 years, and it's disappointing to hear that we've fallen short of your expectations.
If possible, please could you contact our complaints team on complaints@arco.co.uk, so we can understand this in more detail?
At first glance, this could link to issues with account numbers, or the unintentional use of a 'guest account'. When accounts are not used for three years, they are placed in a 'dormant' status, which give us the opportunity to check key details (invoice address, contacts, etc..) before reactivating. Though we are unable to confirm this, without further detail.
Apologies again and we hope to hear from you soon.
Luke - Arco Customer Insight Manager
Dreadful company, just got worse.
Dreadful company.
Won't ever use them again.
I ordered some plastic buckets on two separate occasions.
The first ones weren't the brand I ordered.
They said sorry, it was a stocking issue and they should have notified me it was a substitution but it would be corrected.
Exactly the same on the second order, not the brand advertised or ordered.
Not surprised though.
They then had the cheek to ask me to review them on their site.
I did and gave them 3 out of 5 stars, but clearly, they only like nice reviews and they deleted them.
Wasn't rude, just pointed out the facts.
What's the point of a review when the company acts as their own judge and jury?
Now Arco Ltd demoted to junk status, plus lie to customers.
There are plenty of other companies out there in this line of business.
Just make sure you don't pick Arco Ltd.
Edit after Arco reply
So what does "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" mean?
You people ask for reviews on your website then if it doesn't suit you, like getting my order wrong twice, you act as moderators and just pick the bits you like.
Why don't you simply write your own glowing reviews instead of checking you have the right stock.
Once might be careless but twice says you really couldn't give a damn.
15 October 2025
Unprompted review
Reply from Arco Ltd
Hi Philip,
Thank you for taking the time to share your feedback, and we are very sorry for the experience you've had.
We completely understand your frustration. Receiving the wrong product twice is not acceptable, and we regret the inconvenience this has caused. As mentioned by our customer service team, the issue stemmed from an error at our distribution centre in which the incorrect stock was located in the pick area. This has now been corrected, and we're confident that future orders will reflect the correct brand advertised.
Regarding your product review, we want to reassure you that this has not been deleted. Reviews can take a little time to appear on the website due to publishing processes, which may have led to the confusion. We value all feedback, positive or negative, as it helps us improve.
We appreciate your honesty and hope we have the opportunity to restore your confidence in us. If there is anything further we can do to support, please don't hesitate to reach out.
Kind regards,
Luke - Arco Customer Insight Manager
Lack of new stock!!
I went to the Basildon store this morning to buy 5 tee shirts that I normally buy most months. I was told that there won’t be any more delivered, until the old stock has been sold. What a stupid sales technique! It’s like going into car dealership where there is still a Morris Minor for sale in the show room, “Sorry sir you can’t have a brand new model car as we haven’t sold this on yet” absolutely ridiculous, get a grip marketing and sort this out!!!!
The two sales ladies were very helpful though!!
27 September 2025
Unprompted review
Reply from Arco Ltd
Hi Simon,
Thank you for your feedback, though I am really sorry to hear about your experience.
We've looked into this and spoken with the store team. From what we can gather, the only items that wouldn't be replenished are those marked as 'clearance stock'. That said, we'd really appreciate the chance to understand more about what happened so we can look into it properly and make sure it's resolved.
If possible, please could you send some further detail to complaints@arco.co.uk? We'd love the opportunity to put this right.
Luke - Arco Customer Insight Manager
Failed to deliver.
Failed to deliver or to re-send.
Ignored my email chasing the delivery until it was too late, then denied having received the email at all, despite my providing evidence of when I sent it, and to which address.
I wouldn't trust them again.
Definitely be careful which of their email addresses you use if you do decide to roll the dice. I replied to the email they sent me when my package didn't arrive, but because it was an invoicing address they act like their lack of response to it was my fault. It is still their address. It is supposedly monitored. If they do not want it used they could make that clear, rather than just ignoring my enquiries and then saying the email wasn't received, despite evidence to the contrary
15 September 2025
Unprompted review
Reply from Arco Ltd
Hi Rose,
I'm really sorry to hear about your experience - I completely understand how frustrating this must be.
I can see you've already been in touch with our complaints team, who have done their best to support. Unfortunately, as your email was sent to both a "donotreply" address and an invoicing address, it didn't reach our customer service team, and we had no record of your request.
As a few months had passed by the time we became aware of the missing delivery, we were sadly unable to investigate with the carrier as no records were held.
I'm truly sorry we were not able to resolve this for you. Now that you have the correct contact details, we'll do our best to respond as quickly as possible to any future requests.
Luke - Arco Customer Insight Manager
Reply from Arco Ltd
Thanks for the review, George!
We are very happy to hear it.
Luke - Arco Customer Insight Manager
Good for businesses
Good for businesses, wide range of quality products and fairly quick delivery for in stock products. Ordered many times in the past couple of years and if rarely had any issues with an order, then it was dealt efficiently by friendly customer support staff. Easy to order, can save shopping lists to save time on repetitive orders. Overall positive experience.
30 July 2025
Unprompted review
Reply from Arco Ltd
Thanks for the positive review, Arturs. This is really great to hear!
If there is anything else we can support with, please don't hesitate to contact us.
Thanks again,
Luke - Arco Customer Insight Manager
Fast delivery and product as described
5 August 2025
Unprompted review
Reply from Arco Ltd
Hi Robin,
Thanks for taking the time to leave a positive review.
We are very happy to hear that you had a good experience with us.
If we can support with anything else, please let us know.
Luke - Arco Customer Insight Manager
Very easy ordering system
Very easy ordering system, quite happy with the process.
18 August 2025
Unprompted review
Reply from Arco Ltd
Thanks for the positive review, Kevin!
Please let us know if we can support with anything else.
Luke - Arco Customer Insight Manager
I shopped here a couple of days ago
I shopped here a couple of days ago . Spoken to a lovely lady called Elise . What an absolute lovely lady , was very polite and helpful such an assett to the company , retail need more people like Elise
9 August 2025
Unprompted review
Reply from Arco Ltd
Hi Debbie,
Thank you for taking the time to leave such a positive review.
I'll ensure your feedback is passed onto Elise.
Please let us know if we can support with anything else.
Luke - Arco Customer Insight Manager
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