Arden University Reviews 

1,339
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and supportive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that staff members are caring, attentive, and go above and beyond to ensure needs are met. Reviewers frequently mention quick responses and efficient problem-solving, with issues often resolved promptly and effectively. However, some customers also noted frustrations with the service, including account suspensions and a lack of support, describing their experiences as difficult and unsupportive. A few other people also felt that the administration was unresponsive to emails and calls, leading to delays and a feeling of being ignored. Some reviewers also mentioned a lack of wellbeing support, particularly for health conditions or mental crises, indicating that the wellbeing team was unhelpful.

What people talk about most

Staff

People report positive experiences with staff, highlighting many individuals for their helpfulness and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Users describe ambiguous interactions with service, with many expressing gratitude for helpful and supportive... See more

Response time

Customers had ambiguous experiences with response times, with many praising quick and professional responses,... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many reviewers finding their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received aid from Teesha on my last interaction with student support department. She answered promptly and with helpful information regarding my concern. I give 4* just because is taking a lot of ti... See more

Rated 5 out of 5 stars

Gabrielle King was outstanding throughout. She took ownership of my case, liaised with the Registry, and secured the release of my elective, even during mid-semester. Her updates were prompt and clear... See more

Rated 5 out of 5 stars

Joyce has helped me multiple times before, always caring and very attentive. I had troubles sorting out something about my timetable and when she picked up the phone today I recognised her voice and... See more

Rated 5 out of 5 stars

I had such a wonderful experience! LASH helped me, she went above and beyond to make sure I got exactly what I needed. She was patient, kind, and incredibly knowledgeable — you can tell she truly care... See more


Company details

  1. University

Information provided by various external sources

Education provider, delivering programmes via Distance Learning, and Blended Learning at study centres in London, Birmingham, Manchester and Berlin.


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(1,339)

222 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience at Arden University

My experience at Arden University is been great. I had support from the Coaching for success. When I book the appointment I was not feeling confident in proceed with studies due to issues in my personal life. Wendy Lo, called me when I had already given up and encouraged me to continue and I submitted my Law assignment. One month later I received message from Wendy saying that I had I high grade but I was so scared to check. I felt that the teacher that was going to read my assignment felt it was all over the place, I thought I repeated myself a lot. But from the beginning I thought Arden university assignment well written, straight to the point, easy to understand the question even if you don't know what points to write. I have watched Arden youtube advert after I have tried to study at Open University (Which was not a good fit for me). Since the first day I spoke to Nicola and today I haven't not had a different experience to the one I had when I spoke to her. I am having a great experience with Arden university as part- time online student. Wendy is the cherry on the cake. That day you called me, you lifted me so much from my state of depression and showed me that it was not too late. I won't forget that. I wish I started my degree here, being treated with respect is great. I still don't have the courage to check my grade.
Thank you

17 September 2025
Unprompted review
Rated 5 out of 5 stars

A very happy journey ended with the…

A very happy journey ended with the graduation ceremony. I truly enjoyed the whole study time. The teachers and every staff were so helpful and supportive. My classmate and I got every support from them when needed. The student support team was there in every way. They were so responsive and friendly. I will never forget the memories I made in 4 years. I wish all the very best of Arden team.

25 November 2025
Unprompted review
Rated 4 out of 5 stars

Good experience, always room for improvement

I had some challenges at first finding my feet, but I was well supported in terms of my access needs. I was fortunate to be able to ask for extensions with my assessments. I was very lucky that exams were removed from my BA (Hons) Psychology and Sociology degree course. I feel that I wouldn’t have achieved first class if I had to do exams, as I don’t perform well under pressure. Though, there was some triggering content that I had to take my time to manage (aware EDI is working on this). It was great being a Volunteer Researcher Assistant and also being a Student Change Champion within the School of Criminal Justice. I’m especially grateful to the Academic Skills Tutors their guidance with structure of assessment are second to none. Overall, I fairly good experience, but I feel that there is always room for improvement.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

James-Leeds

I went to James for help that i needed after my Day2 Induction. I had more than one requests and he has helped me in the most efficient way, he was very kind and explained everything to me clearly.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Miss Gerald was very supportive

Miss Gerald was very supportive, reassuring, professional and pleasant. It's not the first time I have dealt with her and each time she goes above and beyond to assist me.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Leeds - Freddie

confirmation of the Arden Engage app and when it is authorised to be logged in. Thank you for being helpful with the reply!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Gabrielle King was outstanding…

Gabrielle King was outstanding throughout. She took ownership of my case, liaised with the Registry, and secured the release of my elective, even during mid-semester. Her updates were prompt and clear, she set realistic expectations about deadlines, and she made the next steps easy to follow. I felt listened to and supported from start to finish. I’d be very happy for Gabrielle to handle my queries again.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

I was left behind on assignment…

I was left behind on assignment contacting Ananya at Arden University
Leeds Student Hub Leeds campus took a load of stress of me which was effecting me mentally , causing problems in my family life.. Ananya handled my situation in a polite and professional manner , very understanding assuring ,
5 star
Thank you very much
Ananya

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Mandy, Arden Student Hub Advisor is fantastic

Mandy, an Arden Student Hub Advisor has been helping me with my query regarding my course. She has been so supportive and communicating with me every step of the way.
As a distance learner it can be easy to feel disconnected but Mandy went the extra mile to support and resolve my query which went on for several weeks but I was assured Mandy was working on it and got it resolved.
Thank you Mandy!

18 November 2025
Unprompted review
Rated 5 out of 5 stars

The Wonderful Wendy!

Wendy was kind, proactive and hugely encouraging. She gave me lots of tips and resources and helped me prioritise my wellbeing as part of my success journey. A real anchor for my success, and a lovely person - truly, thank you.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Jack willson supported me with my…

Jack willson supported me with my presentation I have never met a more patient guy then him, I recommend all students see him if they are having issued very humble and patient and one of the best at arden

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Arden university is one of the best…

Arden university is one of the best universities out there ! They offer part time and long distancing learning and even blended learning opportunities for students for may have done a full time course already elsewhere. The student support team is fantastic they are always willing to help you even if you haven’t passed one of your modules they will assist you in appealing the case they are really the best thank you student support team you guys are great

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Unfair account suspension/

Unfair account suspension/
What a scam university.
they suspended my module due to 25 pound after they already collect the first payment from student finance . this university is a scam at all they will just collect money from you and nothing else .
assignment ? make me lough, teacher internally they can make exams for you at a very cheap price ... what a shame of university. Scumbag

11 November 2025
Unprompted review
Arden University logo

Reply from Arden University

Thank you for your comments. We take concerns of this nature seriously.

We strongly encourage you to contact our Complaints Team directly so your concerns can be formally reviewed and investigated in line with our published policies. You can reach the team at complaints@arden.ac.uk.

Kind regards,
Arden University

Rated 5 out of 5 stars

Joyce Gerald. 'STAFF MEMBER OF THE YEAR '.

I have had health problems this semester and Joyce Gerald has been amazingly overwhelmingly helpful, supportive and encouraging. Out of 10 she would receive an overwhelming 11. She has been an amazing tower of strength when needed. She has turned grey days to sunshine, as if I am the only one that matters. Nothing has been to much trouble. I recommend her for ' staff member of the year '. Long may she continue ;-). A truly amazing person.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

I want to express my sincere gratitude…

I want to express my sincere gratitude for Eoghan's outstanding support. Eoghan from Leeds Student Support is exceptionally professional and helpful. He assisted me through my transferring to another campus and different course simultaneously. He was the only one who could present necessary information and explain the details of the process. I am grateful and wish you share your experience and approach with your colleagues.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Timely, human and structured coaching advice

Hi, I am a distance learning student at Arden awaiting the results from my dissertation submission in October 2025. I feel a great sense of accomplishment for actually being able to complete the paper even though the results are not out as yet. I am not sure how I would have gotten this far without the support I got from student support. I am really thankful for the support I got from Ms Wendy Lo. She reached out and spoke to me at the right time. I was stuck and I wanted to quit... facing demanding life situations with work and school. Her guidance was timely, human and structured. Her follow ups helped me stay motivated. Thank you, Wendy for the extra push and for not giving up on me.... thank you, Arden, for the coaching and your efforts to help me find the path to success!

5 August 2025
Unprompted review

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