Ardent Credit Services Ltd t/a Debt & Revenue Services Reviews 319

I spoke with a very helpful polite lady called Lynsy she listened and talked me thru everything which helped my anxiety thank you

Chloe! You’re amazing and a star. She handled the situation with patience, compassion and utmost respect. Thank you very much and I hope you get a raise/bonus!

It’s very helpful with my query

Person who i dealt with was polite, understanding and sorted my worries. Thankyou zilly (apologies for the spelling)Great customer service

Had a fraud case since last year, everyone I spoke to had told me to sort it out myself or pay the debt off. Today was the first time I spoke to a lady. She was absolutely beyond helpful and didn't just tell me to pay or sort it, really refreshing to have someone actually listen and help as stressful as speaking to a credit service is.

I realy thought the service was good, the lsdy i was talking to was very helpfull, plrsant and understanding. She couldnt doo enough. Very good.

Really helpful and took the time to explain everything as I have some learning difficulties. I wasnt under any pressure at all.

Zilla was amazing very understanding, friendly, and patient throughout. Speaking to a debt company can be quite scary, but she kept me reassured and made the whole experience much easier

Spoke to Jess R today, was really worried at the start of the call as I explained I’d recently had a heart attack and was worried the call could trigger something else but she was a lovely girl with a very soft voice and helped me sort out my hmrc debt thank you!

They know their stuff. And this an investment banker saying this :-)

Ardent are hounding me falsely, I used the aa last year and paid my full invoice online. recently i have started being hounded by ardent credit services, a debt collector who say they are on behalf of Admiral Insurance but using my Ford insurance policy number. i spoke Ardent who told me to speak to Admiral, who passed me to Ford, who then told me it was the AA reporting that i owe them a further £248, that i have never recieved an extra invoice for nor was i due to. I contacted the AA who have emailed me confirming my invoice was fully paid and advised that i have nothing outstanding and the emails were not from them. So where have Ardent decided I owe this money from? Since sending Ardent the screenshots and emails from the AA confirming my payment and that I dont owe anything, I have had no response. I would like confirmation that this is closed and peace of mind after the hassle and stress they have caused me over nothing.

I had one of the best customer service experiences today. Marrjk provided me with all the necessary information and supported me thoroughly over the phone regarding my case.

Instead of focusing on payment, he went the extra mile to fully understand the situation, which is helping me move toward a resolution. This shows that your company is not only focused on collecting payments but also genuinely cares about its clients and treats them with respect.

I wish every company had customer service representatives who are as professional, fair, and dedicated as Mr. Marrjk.

Thank you.

Very pleasant and went into every detail to make sure no debt was going to be incurred through my payment

I had a really positive experience speaking with Tony. He showed excellent customer service throughout the conversation and was genuinely kind, patient, and understanding. He made what could have been a stressful situation feel much more manageable, and I really appreciated how respectful and approachable he was. It was a pleasure speaking with him, and he’s a real credit to the company.

I spoke to john liverpool man, about alot personal tjat is hoing on with me, i fpund hom friendly and trustworthy. He advised me about debt help. Also spoke about my health, my ex whos a physcio,stolen money. He felt relaxed and made an argreement to pay wednesday. Friendly guy, made mr laugh, i would marry him.
Thank you. For the confidence.

 Very friendly person very professional took her time to make me feel comfortable.

I spoke to a very friendly lady this afternoon and she advised me nicely how to handle this issue
She’s polite and helpful in a every way possible way
She built my confidence to contact 3 and come back to them in seven days to resolve this issue Very helpful