Arhaus Reviews 160

I ordered my furniture in February of 2022. It is now almost September of 2022. They sent one email in May to say my order was processing. I mailed. No return emails. I have called, many times. They are very nice on the phone. It was delayed in May, promised it would arrive in late June. They said "we rarely get delays." They then promised late August. Now, today, late November. I asked for my money back. They said they would be back in touch. No one called. Don't waste your time.

Purchased a sofa and warranty. The piling was horrible and pulling at seams. Nothing covered under the warranty. Shoddy workmanship. Frame is fine fabric is terrible after 6 months looks like we picked up off the side of the road. Zero help from Arhaus.

The whole experience was terrible ALMOST from the beginning! Sales person help me to a table was supposed to be certain color that would match the chairs that I order from same company and BTW one was damage it took forever to exchange it. BUT back to the table was delivered two months AFTER the promised day The WRONG COLOR BASE AND THE TOP was supposed to have MY LAST NAME it was someone else. When I called the sales associate SHE DIDNT EVEN KNOW WHAT TO SAY so she made a story that it was the Artesian name!!! AFTER I READ ONLINE TO MAKE SURE THAT I WAS RIGTH I had complained regarding the many errors ( I KEPT THE WRONG COLOR TABLE BECAUSE BY THIS TIME I ONLY WAITED 4 MONTHS) and it kind of match it but THE COMPANY REFUSED TO GIVE EITHER A VOUCHER FOR MANY MISTAKES THEY MADE!! DONT WALK RUN FROM THIS COMPANY!! if I could give0 STARS I WOULD!

I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. This stuff happens!

Can I give them less than one star? VERY disappointed with service! I understand the supply chain situation but it’s a plain out lie to sell items and say 12 weeks… I’m still waiting 6 months later. No table and no updates. They keeps saying next month. I feel lied too.

I bought $4500 worth of stuff on the website and they charged me $5500. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing.

After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. I asked for 10% considering I spent all night upset with my experience. They said no and didn’t seem to care that I was going to write reviews.

I placed an order for a new sectional and two leather chairs in December! Was told would be in by late March early April. April arrives and I call mid way through and was told may 8th. Called on may 10th and now they say may 27th!!! Really not getting my hopes up because more than likely, not gonna happen.

Take 2! I ordered a new rug online April 24th. It said in stock, ready to deliver in 2 weeks. Three and a half weeks later now, I call and ask about it and am told it won’t be in until august. WTH??? I’m starting to think this is the way they get you, promise you something at a certain time, taking your money up front then not delivering on their end. But they’ve already got their money, right?
Horrible service!! Even with covid and every other excuse given, it still shouldn’t take a half of a year plus to get your furniture!!
No one has bothered to call on either purchase as well.
Will not be making any more orders.

Placed an order back on Dec 9th, 2020 for the AMELIE GOLD DRESSER MIRROR, with an estimated delivery of Feb18, 2021. I was charged for the full price of the item at the time of purchase.
Fast forward to March 2021, there is no news on this. So I call the customer service who pass me on to the store associate to let me know that the item is on BACK-ORDER and will be ready in early April with delivery data of mid April at worst!
Fast forward to April15, 2021, now news on the order again. I just contacted the store and now they say that it's delayed to late May. Reason? Apparently the item was shared on Pinterest and that increased the demand! So what about my order that is delayed since Dec?!!!
There is no follow up from the store associates nor the online customer service with us regarding these delays, and all the while, they have charged us for an item which we still are waiting on.
Horrible customer service experience, everyone I have talked to is making an excuse and says that it's not within their control! Who's the person in charge?

Placed an order for a dining room table in January. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. I called to check on the order since we are entering the second week of April. I was informed that the benches are ready but the table will likely be delayed until May!! The lady was super nice and I received a prompt answer which is nice in today's world of purchasing.

Design consultant that I worked with was wonderful, purchased the tufted leather ottoman/coffee table and a sofa. Regret the sofa purchase. Although very comfortable and structure is sound, the fabric faded l/switched from taupe to purple dramatically. Wish I had gotten the extended warranty as that would have covered it. Arhaus requested photos, sent but no reply or follow-up. Now 3 years later, shopping for a new sofa... not shopping at Arhaus.

$200 shipping for a desk chair! Can you believe it!?!

Bought a desk chair for $400...

They charged $200 for shipping!!!

Getting a refund now. Ugh.

Purchased two new pieces for our new apartment. They came in three weeks and the delivery guys were quick and efficient. Love the pieces and we’ll have them for a long time!

Purchased a console for my living room! Gorgeous product! Awesome ordering process! I couldn't be more pleased with this purchase!