Really great service from Dan at Ark; once instructed the survey was completed within 48 hours (on a Friday) and the report was with us on the Sunday evening. Very thorough report and Dan was immediat... See more
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Ark Surveyors no 3 survey was done in a timely and efficient manner and the surveyor Dan was happy to answer questions about the findings. Which enabled me to make a well informed decision about wheth... See more
Company replied
I dealt with Dan Jombla, who was responsive, thorough and facilitated the very fast turnaround time needed. Highly recommend.
Company replied
Appointment was booke in within days and we have received our level 3 report within a week. Report was very thorough and gave us a great insight. Plenty of pictures were included in the report which h... See more
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Company details
- #31 of 36 best companies in Property Surveyor
- #27 of 30 best companies in Surveyor
Information provided by various external sources
We are a team of Rics Surveyors and Valuers and we have expertise in Valuations (Help to Buy, Shared Ownership, Probate and CGT), Homebuyer and Building Surveys.
Contact info
27 Old Gloucester Street, London, WC1N 3AX, London, United Kingdom
- 02071181192
- info@arksurveyors.co.uk
- arksurveyors.co.uk
4.6
Excellent
331 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very thorough and detailed survey
Very thorough and detailed survey. I was happy with the fact that I was called on the day of the survey to make me aware of the more problematic areas to be considered prior to completion of purchase. This allowed me to start rectifying issues quicker than waiting for the full report, which was incredibly detailed to say the least. The photographs that were taken were also useful as this allowed me to fully understand the report better and see the issues that had been flagged. Top work.
17 March 2023
Unprompted review
Reply from Ark Surveyors Limited
Dear Braddan
Thank you for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
Regards Ark Surveyors
Excellent service
Dan carried out a level 3 survey on an unusual property we went on to buy and put our minds at ease. He is professional, friendly and takes the time to explain his findings as well as record detailed info on the areas that needed further investigation. The house in question had been empty for a while so was a bit neglected, so for us the level 3 was worth every penny. As he could explore areas that we were not brave enough to do while there with the buyer (namely the attic with it's tiny little ladder). Dan is a fountain of knowledge and won't hesitate to answer questions even after the survey is completed. We now have a part-timbered structure house ( we brought the property in the end) so have continued to ask his advice on this quirky house of ours. Thank you Dan and Ark Surveyors you helped make a stressful experience more manageable - you won't recognize the place now!
Tammy
13 June 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Tammy
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Kind regards
Ark Surveyors
Lack of consistency
The Surveyor was supposed to call me the same day of the survey between 4 and 6 pm but hasn’t done it. I have sent him a message and called him but he didn’t come back with any specific time and at the end he called at 8.30 pm. A real pack of professionalism.in his briefing in the call he also mixed up with other properties he has visited the same day. I found the report a bit superficial in place in terms of so what and recommendations. I have to explore it in more details with specialists. A bit disappointing service !
20 January 2023
Reply from Ark Surveyors Limited
Dear Abdelkader
Thank you for the review and we are sorry to learn that you have expressed dissatisfaction with the service that we have provided. I can confirm that the survey was undertaken on the 20th of January 2023. As indicated in your review the surveyor was meant to call you between 4 and 6 pm of the survey and he did.
I can confirm that the surveyor called you at 17:48 and at 20:24 pm on 20.01.23. You informed the surveyor that you will call back as you were on public transport. You later called the surveyor at 20:35 and the conversation lasted for over 15 mins. At no time during the call, did you express any dissatisfaction. On the contrary, you thanked the surveyor. On the 26th of January, the surveyor sent you a report a day before the deadline. The report was very comprehensive and in compliance with the RICS level three report. It was not superficial as purported and the report contained photographic evidence of all defects found.
We trust this review of your concerns provides confidence that the matter has been fully investigated and provides clarification for the basis of the survey undertaken.
Yours sincerely
Ark Surveyors Limited
Dan has been very helpful in the…
Dan has been very helpful in the private survey for a flat purchase. Definitely recommend his services.
29 November 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Danilo
Thank you both for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity.
We value your business and wish you all the best in your property journey.
Kind regards
Ark Surveyors
Use them!
I've used Ark Surveyors twice now and their service have been nothing but 110%
I've had Dan in particular out to visit two properties and he has been professional, courteous and answered my questions without hesitation.
He's also gone out of his way to call me to give me a full brief and explanation of his visit which has amazed me.
If I buy another property, I'll definitely use them again.
21 November 2022
Reply from Ark Surveyors Limited
Dear Natalie
We are incredibly pleased to have met your expectation for the second time.
Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Kind regards
Ark Surveyors
level II homebuyers report feedback
The report was very extensive and clear. The written report was timely and with next steps
I never met the surveyor, and the content will need to be followed up Only then can I fully provide feedback
11 November 2022
Reply from Ark Surveyors Limited
Dear David and Rosemary
Thank you for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
Regards Ark Surveyors
Detailed report, great communication
Report was detailed, communication from Dan was great, which included the report itself as well as a pre-report check in to highlight some of the key observations,
27 October 2022
Reply from Ark Surveyors Limited
Dear Adam, Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again on your next purchase. Kind regards, Ark Surveyors
3rd time using Dan
It is the 3rd time that we have used Dan, this time for a level 3 survey. Always professional, easy to contact and willing to explain the intricacies of his survey. I reccomend Ark surveyors.
12 October 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Maciej, Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again on your next purchase. Kind regards, Ark Surveyors
I highly recommend Ari Surveyors
I highly recommend Ari Surveyors. Dan has been always very professional and has been very approachable. He was very helpful during the whole process. I highly recommend Dan.
1 September 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Santiago, Thank you so much for the 5-star rating. We are happy to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help. Kind regards, Ark Surveyors
Very thorough level 3 homebuyer survey
Dan was highly recommended by a friend to conduct a homebuyer survey and I was not disappointed. The process for the quote, appointment and report was quick and very straightforward.
After the appointment Dan followed up straight away to provide high level feedback, with a very detailed report sent soon after.
I appreciated the time Dan took to answer all my follow up questions and explain anything I did not understand.
Would use this service again and would highly recommend to others.
23 September 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Nicola
Thank you for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
Kind regards
Ark Surveyors
Thorough and speedy
We instructed Dan from comparemymove.com and he was both quick to quote, arrange and report. I was hugely impressed with his thorough survey, his pleasant manner and the speed with with we received the report. I would recommend Dan wholeheartedly.
21 October 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Matt and Hannah
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Kind regards
Ark Surveyors
Level 3 Homebuyer survey
We had Dan conduct a Level 3 Homebuyer survey for us. He was able to quickly arrange the survey and we discussed the outcome of the survey the same day on the phone. We received the written report 6 days later.
The report was detailed and clear and Dan was open to answering any questions from the report.
26 September 2022
Unprompted review
Reply from Ark Surveyors Limited
Dear Louise, Thank you so much for the 5-star rating. We are happy to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help.
Kind regards, Ark Surveyors
The survey was in time and very…
The survey was in time and very analytic and pointed out defects on the property that were not evident at first
12 October 2022
Reply from Ark Surveyors Limited
Dear Konstantinos
We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
Kind regards
Ark Surveyors
Faultless service
The home buyer level 2 survey has been very thorough, dense of information and inclusive of pictures, as requested. I informed them that I was a bit in a rush, and the report has been delivered Sunday evening, after just three working day. Dan, the surveyor, called me back promptly when I requested some additional info about the evaluation and his answers were clear and informative. I am very satisfied and I would use them again.
2 October 2022
Reply from Ark Surveyors Limited
Dear Matteo
Thank you for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
Regards Ark Surveyors
I have commissioned a Level 3 Survey…
I have commissioned a Level 3 Survey Report with Art Surveyors and am very satisfied with the report and Dan's service. Dan gave a call on the day immediately after the survey to provide a verbal feedback and followed through with a very comprehensive report within a week. He also took time to explain the report and addressed questions after I had a chance to read through. I would recommend his service.
15 September 2022
Reply from Ark Surveyors Limited
Dear Jason
Thank you for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
Kind regards
Ark Surveyors
Level 3 building survey
Dan responded to our request for a quote very promptly, and did a very thorough inspection with lots of advice, despite having a slightly injured leg (!). The report was just as thorough and was sent to us a day or so early. Would recommend (he's probably reached most easily by phone).
12 September 2022
Reply from Ark Surveyors Limited
Dear Ming
Thank you for choosing Ark Surveyors and for your kind words of review. It’s been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey. Regards Ark Surveyors
Excellent Survey
We were pushed for time and needed a surveyor prior to exchange of contracts and Ark surveyors was recommended to us.
We received a great service and would definitely use them again. The report was very comprehensive with all follow up questions answered satisfactorily.
27 September 2022
Reply from Ark Surveyors Limited
Dear Roshan,
Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again on your next purchase.
Kind regards,
Ark Surveyors
The survey was booked within a few days…
The survey was booked within a few days of contact. The service received was excellent and the report was very thorough. The level 3 survey saved us £35,000 and would highly recommend Ark Surveyors.
26 September 2022
Reply from Ark Surveyors Limited
Dear Sam
Thank you so much for the 5-star rating. We are happy to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help.
Kind regards
Ark Surveyors
Didn't notice tilting floors
A reasonably thorough survey (Level 3) - except that the surveyor failed to notice that every room in the house tilts. Floors, doors, skirting boards, fittings etc all tilt.
They said they couldn't be expected to notice this because there was some furniture in the rooms.
My appeal failed because I wasn't able to arrange a professional report on the tilting in the time-frame (a few days) demanded by the appeal process.
26 November 2021
Unprompted review
Reply from Ark Surveyors Limited
Dear Ed
Thank you for taking the time to leave your thoughts regarding the survey undertaken on the 26th of November 2021.
You made a complaint on or around the 19th of May purporting that a tilted floor had been missed. An appointment was subsequently booked to re-inspect the affected areas as you alleged. During the investigation, you refused to answer a very simple question as to whether or not the recommendation given in the report for further exposure and structural engineers' investigation was followed. Both of your complaints to the redress scheme CEDR and Ark Surveyors were found to be without merits.
The affected area was full of furniture, and this has been evidenced by the independent redress scheme. The Surveyor is not expected to move furniture or lift floor coverings during the inspection and has specifically reported under Section F4 that no inspection of the sub-structural floor construction was possible. This is also within our terms and conditions and RICS guidelines for a level three survey.
It is also important to note the Surveyor has reported the foundations of the main superstructure are likely to be positioned at a shallower depth than would be required by present-day standards. This may account for the settlement that has occurred to the ground floor foundations, as again, this would not be unusual in a property of this age. It is also mentioned in the report that some sections of the report were found to be uneven.
WithinSection D4 Main Walls, the Surveyor has recommended further investigationsshould be undertaken by a Property Care Association (PCA) damp and timber treatmentcontractor and a structural engineer. This element was allocated aCondition Rating 3 (red) to alert you that defect(s) existed which requiredfurther investigation. In the event this advice was not followed, it isassumed you were willing to proceed with the purchase in the knowledge theSurveyor had observed unusual cracks to the rear elevation and recommendedfurther investigation by a structural engineer. Whilst we appreciate thismay not directly be related to the existing sloping floor, it would have beenprudent to follow the advice in order to make sure any observed exteriormovement was historic in nature, and not likely to be ongoing, resulting infurther settlement internally.
Whilst your disappointment is appreciated, we trust the above hasprovided clarification regarding the concerns raised. It remains our view that the Level 3 HomeSurvey was conducted with all reasonable skill and care to the standards setout in the Terms and Conditions of Engagement which were agreed with you.
You had 10 working day to appeal, and you refused to. CEDR hasalso further vindicated the surveyor that your report was thorough as echoed byyourself and that no further action is required by Ark Surveyors.
RegardsArk Surveyors.
Unprofessional, misleading and a waste of money
The surveyor seemed available where others weren't and there were many positive reviews, so we went ahead with the homebuyers' survey (plus a market valuation). The survey seemed to have been done to an acceptable degree of diligence and the report was OK (a few issues identified) although there was a lot of content that seemed cut-and-pasted from a standard report and which was not applicable to us. I had sent him some detailed information about the property, which he told me that he never reads before engaging with a property and which I found puzzling. While discussing the property on the phone after the survey was completed he asked for more money because the property was bigger than what he expected (even though I received a written quote on the basis of the address and size of the property and he had said he ignored my pre-survey information). I found this very unprofessional. Subsequently, the market valuation was a disaster and had nothing to do with the value of the property, which he "valued" at about half the amount it was actually on the market for. After a few back-and-forth emails where we were asked to provide "market information" and "valuation information from the mortgage provider" (so basically, to give him all the information we paid someone else for) to disprove his valuation, he persisted in claiming that the house was worth half the amount on the basis of comparable properties, which we pointed out were not comparable at all for obvious reasons (much smaller and older). Finally, we found out online that his accreditations only date from 2019 even though his website implies long experience and refers to a team of people rather than to an individual (the latter appears to be the reality). I would never engage this surveyor again despite the few positive features in our interactions and we are out of pocket hundreds of pounds because of the issues above, not to mention that the report was very overpriced. And at the end of the day, this ended up being one of the unpleasant, rip-off experiences that many homebuyers (especially inexperienced ones) go through and an example of why many people dread buying property.
FOLLOW UP - the surveyor reported me to Trustpilot for using his real name (even though it is in many of his positive reviews AND on his website!). You can easily find his name by looking for the company on the Companies House website. However, in his reply to my review he used my real name (and other personal information related to my property) without permission and would not take it down until forced to do so by Trustpilot. Talk about vindictiveness! Anyway, he has also been reported to the Information Commissioner's Office and to the surveyors' governing body (RICS).
15 May 2022
Reply from Ark Surveyors Limited
Dear DN
We write further to recent correspondence regarding your complaint in respect of the Level 2 Home Report conducted on 30th March 2022. We are sorry to learn you remain dissatisfied with the service provided and have undertaken a full review of the concerns you have raised. Following this further review, we would respond to the points raised as follows:
Pre-Survey Information
We note you are dissatisfied with the surveyor’s response that the information you provided pre-survey was not acknowledged. Whilst it is accepted it would have been courteous to acknowledge receipt of your request, much of the requested investigations are actually covered within the Level 2 Home Survey itself. Flooding and subsidence issues are only generally commented upon as this is an area usually covered by your legal advisor. Likewise, the reference to the possibility of the property being located in an area suffering from radon is also explained that this may not specifically relate to the subject property. It serves purely as a point of reference and possibility. There were no cut and paste as purported.
You are correct that two Energy Performance Certificates (EPCs) have been issued for this property with different outcomes. The most recent EPC is the one which applies to the property, with an energy rating of D. These were undertaken by different energy assessing firms and you may wish to query this directly with either of them. We are unable to pass a comment upon another firm’s findings.
Valuation
We understand a valuer, acting on behalf of your mortgage lender, has valued the property for £1.95 million. We are not aware of the comparable evidence utilised to arrive at this valuation and therefore we are unable to comment in detail. However, it would seem likely the valuer has based the advice upon the property having six bedrooms, when you specifically requested a valuation from this company to be based upon four bedrooms/two attic rooms.
Whilst not wishing to go into further detail regarding comparable evidence examples that are available, it is important to note that the valuation advice provided took into account that the property may be suffering from structural movement. The Surveyor has clearly stated that the valuation advice can be revised following a report from a structural engineer if the structural movement is historic rather than ongoing. The Surveyor is not a structural engineer and is therefore concerned this may have an impact upon value. We understand no report has been provided for the Surveyor’s consideration so far.
Although comparable evidence obtained should be adjusted up or down, depending upon each example in comparison to the subject property, it is of relevance that many of the examples identified also benefit from double garages, which the subject property does not. This will have an impact upon the valuation, along with the loft conversion, which does not appear to have planning permission or building control authority. Notwithstanding, this additional space, along with the large plot, is of benefit to the property and has been given due consideration when arriving at the figure provided.
In this respect, valuing on the basis of square footage calculations alone must also be treated with caution. Although the property is located within a Conservation Area, other comparable examples which reflect higher values may be situated in more desirable locations. It is appreciated however, that Grange Street itself has not seen many properties being offered for sale in recent years, indicating this could also be a sought-after location due to lack of availability.
We would offer our assurance that the Surveyor has followed the guidance from the Royal Institution of Chartered Surveyors (RICS) in arriving at the valuation figure and is willing to review this following the outcome of a structural engineer’s report. In the meantime, should any additional comparable evidence come to light that supports a higher figure, then this will be fully considered in any further review of the valuation.
Until such time as the Surveyor has had sight of a structural engineer’s report, the valuation advice remains unchanged. We trust you will appreciate our position in this regard and the reasoning why no amendment is proposed to the original advice at this stage.
We would offer our assurances that Ark Surveyors Limited are a team of independent RICS surveyors, whereby all our experienced surveyors are members of RICS and follow the guidance laid down for undertaking property surveys. Although you have raised concerns that the surveyor who inspected the property may have been inexperienced, we can confirm that this is not the case. Notably, we have received many favourable testimonials from satisfied customers over the years regarding his service, and we are sorry you have had cause to question his ability.
We trust this review of your concerns provides confidence the matter has been fully investigated and provides clarification for the basis of the valuation advice given.
Yours sincerely
Ark Surveyors Limited
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