Hi Arktastic, I just wanted to give a small feedback regarding my recent order. I ordered the Anua 77 Soothing Toner, but I received the Heartleaf + Hyaluron version instead. It’s okay for me and... See more
Company replied
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Connecting the world through shopping!
1/35 Lanark St, 3169, Clayton South, Australia
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I originally wrote a very negative review as I had not received my order but after many inquiries to them I finally received my order with a few extras to make up for the delay. Very appreciated !
Thank you very much.

Reply from Arktastic
In my first feedback, I gave a score of zero because I didn't receive any confirmation for my order after six days and thought this website was fake, like many others. I even considered filing a complaint as I believed I had lost my money. But immediately after posting my feedback, I received an email from customer service apologizing and promising to send my order as soon as possible. Today, after nine days, I received all my items along with two extra products, probably to make up for the inconvenience. Therefore, I am changing my feedback and giving a score of 5. Thank you, and I will definitely be a regular customer.

Reply from Arktastic
Really fast postage and the products are so amazing 🤩 Thankyou so much I’ll definitely be repurchasing in the future 🥰
I am delighted to say that the product are genuine and really helpful for my skin. Order reached on time without delay
Even though my order came late, I got written card apologising for the late delivery with a gift. I really appreciate it. The candle smells delicious
Very supportive and helpful team. My order was delayed due to Easter public holiday which was fair enough, I asked about my order, the team were very helpful, supportive and I got very fast response from the team and the team also enclosed a gift for me which was really good. Thank you Arktastic team🎉
Although my parcel got delayed but I like how they updated me with the reasons for delay. The quick response to email was great service and would shop more in future. Thank you for the written note about delay. Love it😊
I placed an order on here since 22/03/2024 that’s exactly 2 weeks now no feedback whatsoever and I haven’t received a mail to this regards also my products has not arrived, I feel scammed because I don’t know how to reach out to the team the phone number online says not responding.
I like korean make up and korean skin care, and arktastic is my solution for my needed. I made about 4 or 5 purchases from Arktastic, dont worry, its trusted. Everytime i asked about my order, the support team were very helpfull, very fast response, and i love the gift that Arktastic gave to me from my first time order. Thank you Arktastic.
Great products that work. The service is efficient and delivery is prompt.
It was great experience shopping with you and whatever products I ordered it always comes on time thank you for your great service 🙂
I had an issue with one of my products. I have been asked support, they responded very quickly and solved.
Received order very quickly. Products are 100% authentic. Fantastic prices. I will definitely order again
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