Arlow Plumbing & Heating Bridgwater Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the efficiency, professionalism, and high quality of work provided for various plumbing and heating needs. People frequently commend the staff and engineers for being professional, friendly, courteous, and knowledgeable in their interactions. Reviewers also appreciate the outstanding customer service, noting excellent communication, helpfulness, and a willingness to go above and beyond. Many consumers specifically mention the tidiness and cleanliness of the work areas, reflecting the team's attention to detail and respect for property. The company is widely recommended for its reliability, trustworthiness, and ability to provide prompt and effective solutions.

What people talk about most

Service

People report positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as professional, reliable, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting that they are in good... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve completed our annual service today. So many plus points. 1. Booking the service exemplary- Kerry is always so friendly and helpful. 2. Email reminders are most useful. 3. Steve arrived o... See more

Rated 5 out of 5 stars

Arlows have looked after all our plumbing, heating and boiler needs for years now, we wouldn’t use anyone else. Always totally delighted with their work, usually preventative through annual servicing... See more

Rated 5 out of 5 stars

As always, a quick, efficient boiler service and radiator check. Everything spotless after work was completed. Cheerful and happy, our service engineer (plumber) was polite and presentable. Always ha... See more

Rated 5 out of 5 stars

Arlow Plumbing & Heating installed a new boiler and CH systems for me 5 years ago. They couldn't have been more helpful then, doing the work around other building work we were having done. They've ser... See more


Company details

  1. Plumber
  2. Bathroom Renovator
  3. Gas installation service

Written by the company

Arlow Plumbing & Heating provide a range of Plumbing & Heating services in and around Bridgwater, Taunton and the surrounding areas of Somerset. We are Gas Safe Registered experts who pride ourselves in our attention to detail in all jobs we carry out. Just some of the services we provide include: Landlord Gas Safety Certificates, Boiler Servicing, Boiler Breakdown Assistance, Boiler Installation, Central Heating Power Flushing, Renewable energies, Full Bathroom Installations, Wet Room Installations and Underfloor Heating Installations. Get in touch today with one of our friendly team who will be happy to provide you with a free no obligation quotation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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4.9

All reviews

(423)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

I can 100% recommend Tom Arlow plumbing…

I can 100% recommend Tom Arlow plumbing and heating . We have used them on and off for a few years now . I had a 5 ⭐️service ,the engineer was very friendly and knowledgeable he arrived on time . I paid what I thought was a fair price .
It’s a 👍from me .

3 June 2025
Unprompted review
Rated 1 out of 5 stars

They left me with a broken boiler and charged me £384!

Called these guys to fix my Morco Boiler and was told that the most likely problem was a diverter valve. After a week waiting to hear back and chasing them, they then turned up to do the job. After several hours the engineer fitted the part and it didn’t fix the problem. To make matters worse he said no more parts were available for my boiler and there was nothing else he could do. I was then confronted with a bill for close on £400 for the privilege. When i checked on the internet a whole raft of parts were available for the boiler. Avoid like the plague, a bunch of con artists…

4 June 2025
Unprompted review
Arlow Plumbing & Heating Bridgwater logo

Reply from Arlow Plumbing & Heating Bridgwater

We're sorry to hear you're unhappy with your experience, but we feel it's important to clarify the facts.

You first contacted us on a Friday, and as a non-care plan customer, the next available appointment was the following Thursday — due to high demand and priority being given to care plan members. After the initial diagnostic visit, the required part (a diverter valve) was ordered and arrived within three working days. We returned as soon as possible once it arrived and a slot was available.

The suspected fault was diagnosed based on guidance from the boiler manufacturer’s technical helpline. Our engineer spent several hours on site attempting the repair. The boiler was not working before we arrived, and we invested significant time trying to restore it.

Unfortunately, replacing the diverter valve did not resolve the issue. The engineer explained on the day that this was the only part available related to the identified fault. You kindly provided a link to other parts online, but as shown here:

https://www.thecaravanwarehouse.co.uk/Products/morco-feb-24ed/MOR341

Those parts are also out of stock, which reflects the same issue we encountered with our supplier.

Regarding the cold water pipe repair - while you’ve clarified it wasn’t something you instructed directly, our engineer took the initiative to assist your groundworks team while on site. This work took considerable time and was carried out at no additional cost, simply because we like to help where we can.

You also mentioned having 20 years of experience as a service engineer during our emails. With that in mind, we’d hope you understand that even with professional support and due diligence, faults aren’t always resolved on the first attempt — particularly when dealing with older boilers and limited parts availability.

The fixed cost for the work was agreed before we began, and everything was carried out in good faith, with transparency and professionalism throughout.

We appreciate your frustration, but we strongly feel your comment labelling us as “con artists” is both unfair and inaccurate. We take pride in our work and in treating customers honestly.

As a gesture of goodwill, and to help you move forward, we offered a new boiler installation at a reduced rate to help bring the situation to a practical resolution — which was declined.

Rated 5 out of 5 stars

Great Job👍

Great Job👍They work efficiently and professionally. Couldn't ask for a better engineer to complete the job.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Oil central heating boiler service

Annual boiler service completed. Competitive clear pricing, very easy to arrange the booking at our convenience. The professional technician arrived on time, worked efficiently, leaving everything clean and tidy - thoroughly recommend the team and services of this local company.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Stress free booking and job well done

First of all, I tried Big company such as British Gas to book for a boiler service, shock more than 2 months waiting time!!!! Then Friend of mine told me to contact Arlow Plumbing and Heating, so I did, Left the message, next day nice Lady rang me back first ting in the morning, managed too booked for next week without any problems, nice and easy. Technician arrived on specified time, job well done nice and clean without any issues. Few days after I received email with my invoice and payment details, paid, received confirmation that all been paid. Stress free, quick and easy communication. Thank you very much for your service!!.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Booked for additional work to be done…

Booked for additional work to be done on are oil central heating.
Did try to change the date , which was no problem for us.
However reverted back to original date, fitter arrived on time and called 10 minutes prior to arrival.
Job complete and area left didy.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

New Worcester Bosch condensing boiler installation

Our technician Tom arrived very promptly, and did a great job fitting our new boiler in just one day. He had to work in cramped and restricted conditions in the boiler cupboard, but succeeded admirably, and without complaint. He also assisted in identifying a faulty manifold cap in the underfloor heating system, and was generally very helpful and extremely knowledgable about all aspects of our heating systems. I would thoroughly recommend both Tom and Arlow Plumbing & Heating Ltd for their excellent and timely service.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Arlow Plumbing were brilliant

Arlow Plumbing were brilliant, they gave friendly and knowledgeable advice. The work carried out was clean tidy and done to a professional standard. The thing that stood out for me was they were able to give me a quote for a boiler replacement by sending them pictures via email, because of that I had a quote the very next day....very helpful.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

We needed an old waste disposal unit in the kitchen removed and the sink replumbed. Very pleased with the way the work was carried out. Professional and friendly, both on the phone and in person. Will definitely use again.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

New Boiler Install

The job was the complete replacement of an old oil boiler into a 300+ year old farmhouse, where from the request for an initial quotation through to completion of the job, we had service of the highest order.
Boiler and some new radiators installed with the minimum of disruption to the fabric of a "difficult" building by a precise, thoughtful and knowledgable team with really good communication throughout.
Happy to recommend Tom and his team, and we will be using them for our downstream service needs.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, quick and reliable service, with great attention to detail, recommended.
.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Expensive, but good service.

I have been using Arlow for my oil boiler service for the past 4 years. Always a great service, but at a price, they are expensive compared to others but at least you know they can be relied on.

8 November 2024
Unprompted review

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